pp slide set 1 whole systems perspectice & tricord

Introduction to Whole Systems

Introduction to Whole Systems

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Introduction to Whole Systems

Systems?

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Introduction to Whole Systems

Chris Froome

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Introduction to Whole Systems

Organisations are Complex, Evolving, Socio-technical Systems

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Introduction to Whole Systems

The HumanAn example of a whole system.

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Introduction to Whole Systems

Observations about Organisational Systems

• Unintended Consequences - Systems are seductive… what looks obvious to do often generates non obvious consequences… but NOT right away.

• Worse Before Better - What works in the short term typically makes things worse in the long term and what works in the long term often makes things worse in the short term.

• Compensating Feedback – The harder you push on the system the harder the system pushes back.

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Introduction to Whole Systems

Strategy

Systems Culture

ConceptVisionGoals

ObjectivesValues

Processes Governance

InfrastructureProjects

People StructureSkills

Measurement Reward

FoundationReason

Core PurposeEthic

UniquenessHistoryBrand

Leadership

Identity

The Tricord

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SpiritEnergy

TeamworkLanguage

MotivationEthos

Evaluation

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Introduction to Whole Systems

The Tricord™

8

Strategy

Systems Culture

ConceptVisionGoals

ObjectivesValues

SpiritEnergy

TeamworkLanguage

MotivationEthos

Evaluation

Processes Governance

InfrastructureProjects

People StructureSkills

Measurement Reward

FoundationReason

Core PurposeEthic

UniquenessHistoryBrand

Leadership

Identitygive

s ris

e to

gives rise to

gives rise to

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Introduction to Whole Systems

The Tricord™

9

Strategy

Systems Culture

ConceptVisionGoals

ObjectivesValues

SpiritEnergy

TeamworkLanguage

MotivationEthos

Evaluation

Processes Governance

InfrastructureProjects

People StructureSkills

Measurement Reward

FoundationReason

Core PurposeEthic

UniquenessHistoryBrand

Leadership

Identity

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Introduction to Whole Systems

Whole Work Cycle

• Plan - Conceive – Originate - Create - Sustain - Set goals - Define - ethics

10

LearnDeliver

Plan •Learn•Confirm • Energise• Inspire• Counsel• Advise• Guide• Mediate• Intercede• Direct• Teach• Check• Evaluate

• Deliver• Convert • Make• Express• Transform• Restore• Measure• Work• Participate• Do

Significant Event

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Introduction to Whole Systems

Whole Work Units

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Introduction to Whole Systems

Fractal Patterns

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Introduction to Whole Systems

Multi-Level Alignment

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Introduction to Whole Systems

Customer Alignment

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Strategy

Systems Culture

Identity

Environment &Trends

Demand Structure

Perceptions & Sentiment

Need

Your Organisation Your Customers

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Introduction to Whole Systems 15

TricordantDiscordant

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Introduction to Whole Systems

Example Tricord:

Old SystemCollege Library

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Introduction to Whole Systems

Example Tricord:

New System

Learning Resources Centre

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