portability - meeting the training and information needs of the mobile workforce

Knowledge. Performance. Impact.

Portability – Meeting the Training and

Information Needs of the Mobile WorkforceJanuary 15, 2015

LBI – GP Strategies Company Confidential

Introduction

Eric BrunerChief Technologist, GP

Strategies

2

As if You Didn’t Know…

0%

20%

40%

60%

80%

100%

2012 2013 2014 2015 2016 2017

Smartphones

Tablets

Portable PCs

Desktop PCs

Worldwide Smart Connected Device Shipment Forecast

1.5B 2.5B

• 2010: iPad introduced

• 2012: Phones + Tablets = 70%

• 2013 Q4: Tablets > PCs

• ~2014-2015 Tablets PCs annually

4

Mobile Usage – Best of Class HCM Orgs

0%

20%

40%

60%

Formal L&DInformal L&D

InternalCollaboration

Previous Year Current

• Mobile used for formal

– Doubled in a single year

– On par with informal

• Mobile used for internal

collaboration

– Doubled in a single year

– Exceeds formal/informal39% have content aimed at customers; 35% aimed at partners/resellers

Mobile Learning

5

“Leveraging ubiquitous mobile

technology for the adoption or

augmentation

of knowledge, behaviors, or skills through

education, training, or performance

support

while the mobility of the learner may be

independent of time, location, and

space.”

Mobile Learning Performance

6

“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of

knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE

SUPPORT while the mobility of the learner may be independent of time, location, and

space.”ADL Mobile Learning Handbook

sites.google.com/a/adlnet.gov/mobile-learning-guide/basics

Mobile Learning Performance

7

“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of

knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE

SUPPORT while the mobility of the learner may be independent of time, location, and

space.”ADL Mobile Learning Handbook

sites.google.com/a/adlnet.gov/mobile-learning-guide/basics

allstate.com

Mobile Learning Performance

8

“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of

knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE

SUPPORT while the mobility of the learner may be independent of time, location, and

space.”ADL Mobile Learning Handbook

sites.google.com/a/adlnet.gov/mobile-learning-guide/basics

allstate.com

Embedded Is Always Portable and In-Context

9

Corp apps? IT does the heavy lifting

Your users get just-in-time, @ context

The Portability TIME Shift

10

“Such great

stress reduction

not having to

complete this

during the

hectic

workday…”

http://www.pressgazette.co.uk/content/five-guardian-graphs-show-how-tablets-are-changing-web-

consumption

The Portability Locale Shift

11

The Portability Locale Shift

12

Poll

Does your organization have a BYOD policy that allows

access to sensitive content on non-corporate devices

and/or away from the corporate network?

13

Tell Me What You Really Want: Ubiquitous Mobile

Technology

14

same content,

presented so

they can find it,

navigate it, and

read it.

- http://karenmcgrane.com/

“People … don’t want

different content, or less

content, tailored for the

device. They want the

They imagine that their

devices are different-sized

windows on the same

content, not entirely different

containers.”

Multi-“Window” Example

15http://www.cancer.org/research/index

Portability Is Unpredictable

16

Glimpse of the Future

17

Glimpse of the Future

18

Glimpse of the Future

19

Authoring Environment

20https://www.inkling.com/habitat/

No Silver Bullet

21

X

• Web “apps”

– Performance lags behind native

on the device (especially

graphically or data-intense apps)

– Look and feel isn’t “native” –

advanced gestures/functions

may not be supported

– Need to publish via “app” store

– Cross-platform promise, not

always…

• The browser wars aren’t over

– Various web browsers display the

same HTML5 content differently

– Certain web browsers display

HTML5 better than others

– HTML5 is browser version

dependent

– Some older versions don’t support

HTML5 at all

All Is Well…or Is It?

22

X

http://pixgood.com/html5-css3-javascript-png.html

http://www.codeproject.com/Articles/569895/DemoplusofplusPhoneGapplusonplusanplusAndroid

XConsiderable Feedback From Users

23

Takeaways

• SOLVE the business need

– Build the APP that produces the

outcomes themselves

– Build LEARNING into the app –

leverage IT/business initiatives

24

X

• No silver bullet

– Lots of promise

– Plan

– Research

• Allow for portability

– Time shift

– Locale shift

© 2015 GP Strategies Corporation. All rights reserved. GP Strategies, GP Strategies and logo design, BlessingWhite, Rovsing Dynamics, Asentus, Information Horizons, PMC, Sandy, Bath Consultancy Group, Academy of

Training, Martonhouse, Via Training, Beneast Training, Ultra, RWD, Communication Consulting, Option Six, Milsom, Clutterbuck Associates, PerformTech, Future Perfect, Smallpeice Enterprises, Prospero Learning

Solutions, Lorien Engineering Solutions, GPiLEARN, GPCALCS, GPSteam, EtaPRO, and VirtualPlant are trademarks or registered trademarks of GP Strategies Corporation in the U.S. and other countries. All other

trademarks are trademarks or registered trademarks of their respective owners.

Proprietary to GP Strategies Corporation

gpstrategies.com

Eric BrunerChief Technologist

ebruner@gpstrategies.com

Phone 443.367.9664

Join us on January 21st at 2:00 p.m. ET for

our next 20-minute Learning Trends

Series webinar: Predictive

Personalization