pete herlihy — why no-one should ever see your best work (turing festival 2016)

Pete HerlihyLead Product ManagerGovernment Digital Service@yahoo_pete

Why no-one should ever see your best work

GDS

I’m from the government

Image: creative commons https://www.flickr.com/photos/sidknee23/

GovernmentDigitalService

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GDS is here to make it easy for government to be digital

The nine most terrifying words in the English language are: ‘I’m from the government and I’m here to help.’

Ronald ReaganImage: creative commons https://www.flickr.com/photos/ooocha/

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Bit awkward

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Too often we start by accepting the constraints (law, process, legacy systems etc)

The best user experience is often no interaction at all

Individual electoral registration

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Individual electoral registration became law on 10 June 2014

Before that, the “head of the household” was required to register all residents of the household who are eligible

40 million people were automatically registered to vote under the new system –without lifting a finger

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Registering to vote now takes less than 3 minutes on a mobile phone

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Registering to vote now takes less than 3 minutes on a mobile phone

It took 12 months of policy team and lawyer wrangling to make that possible

...allow citizens to track and trace an application, a request, a purchase or a repayment in a few simple clicks.

The Rt Hon Matt Hancock MP

Image: creative commons https://www.flickr.com/photos/gdsteam/

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Status tracking tools are often just channel shift for anxiety

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Bit awkward

GOV.UK Notify

Renewing your driving licence

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Driving licence renewals can now use the photo from your passport

GDSImage: @psd

Image: @psd

The best user experience is often no interaction at all

Image: creative commons https://www.flickr.com/photos/raphaelstrada/

Thanks!

Pete Herlihy@yahoo_pete