persuading the patient with a moderate hearing loss to ... · persuading the patient with a...

Persuading the patient with a moderate hearing loss to

accept help

Russell Jones Russell Hearing Aids

Kailua, Hawaii

Overview

The Patient/Dispenser Dialogue PowerPoint Presentation is designed to help dispensers use Power Point with patients to communicate the facts about hearing loss, but more importantly, involve the patient in an active and vibrant dialogue that promotes questions and answers, and results in the patient becoming more emotionally involved in understanding how hearing works, what happens when hearing is lost, why hearing loss needs to be dealt with in a timely fashion, and why he needs to act now. The presentation is designed for use in two parts: Part I, before the Test, and Part II after the test, and before the recommendation. Part I Introduction Probe patient as to reason for visit: Did he: Know he had a problem? Might have a Problem? Someone else think he had a problem?

Part I (cont) Clarify that the patient is looking for information Dispenser’s responsibility Questions that will answered for the patient during his visit Clarification that hearing loss is real, physical damage First signs of a hearing problem Probe patient @ how often, and annoying it is when he experiences difficulty hearing: Women and Children In background noise With TV or Phone Two important things to know about hearing loss: It’s permanent It gets worse Probe patient as to the Most Important questions he wants answered today

Go To Test Part II How hearing damage can impact a person’s life Facts Meaning/Intention Feelings/Emotions Alert/Warnings Sounds of nature Music The truth about hearing loss It’s forever It gets worse Your choices: Do Nothing Limit further damage & Hear Better!

Hearing aids Prices Appearance Comfort and Effectiveness Criteria for our Recommendation Power requirements Appearance Manual Eyesight Environmental Lifestyle Price Recommendation

Introduction

Sometimes,

Hearing’s just not that important!

But sometimes, it is!

There are 3 reasons people come to see us:

They know they have a problem

10

11

They might have a problem

Someone else thinks they have a problem

How about You?

Does someone else think you

have a problem?

Do you know, if you have a

problem?

Do you think, you might

have a problem?

You’re looking for information:

You want to find out:

Is this something you can put off?

And if not, What should you do?

Our responsibility:

The longer hearing damage goes untreated, the more serious the medical consequences.

Your visit today will

answer these

questions:

Is your hearing “Falling behind”?

Is there damage

that’s treatable?,

or is it permanent?

What does it mean to your future?

Let’s start with an important distinction….

Hearing loss is real,

physical damage

The first signs of a problem:

Some people’s words seem Too Soft!

Words and background noise get jumbled together!

Words sound distorted or unclear!

Do you sometimes experience difficulty understanding words?

How about You?

Children & Women?

In Restaurants &

Social/Business situations?

Watching television or on the phone?

Is it annoying to you when this occurs?

There are two important things to know about

hearing loss:

First, it’s permanent*

physical damage.

*Almost always

Inner ear damage

Second, It almost always

gets worse.

What questions are most important

to get answered today?

Before we start your test:

Hearing Test