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Baldrige National Quality Program 2006

PENILAIAN KINERJA MALCOLM BALDRIDGE

OLEHSUSANTI KURNIAWATI

Baldrige National Quality Program 2006

PENGERTIAN KINERJA

Hasil evaluasi proses, produkdan jasayang dihasilkanperusahaanyang telahdievaluasi dandibandingkandengan tujuan, standar danhasil-hasilyang pernahdicapai.

Baldrige National Quality Program 2006

HISTORICAL BACKGROUND

TOTAL QUALITY MANAGEMENT (ISO)

SIX SIGMA

BALANCED SCORECARD

MALCOLM BALDRIDGE NATIONAL QUALITY AWARD (MBNQA)

Baldrige National Quality Program 2006

ISO SYSTEM

ISO 9001-2000ISO 14000ISO 17025SA 8000

Baldrige National Quality Program 2006

Balanced Scorecard illustrated

Financeperspective

Userperspective

Processperspective

Future/Learning

perspective

Baldrige National Quality Program 2006

Tujuan Penerapan Malcolm Baldridge

PeningkatankinerjaMembantumemberi arahanMenyiapkanperencanaanmenyeluruhMenilai kemajuanyang mengarahpadaperusahaankelasduniaMengetahui bidang-bidangyang perludiperbaikiMenentukankekuatanyang sudahdimilikiPerolehanaward.

Baldrige National Quality Program 2006

Intisari nilai-nilai MBNQA

Mutuyang di pacuolehpelanggan

Kepemimpinan-keterlibatansecarapribadi

Perbaikanyang terusmenerus (prosespembelajaran).

Melibatkanseluruhkaryawan

Baldrige National Quality Program 2006

Intisari nilai-nilai MBNQAResponyang cepat

Mutuyang terwujudmelalui perancangandanpencegahan

Manajemenberdasarkan fakta

Pengembangankemitraan

Tanggung jawabperusahaan, masyarakat danbangsa

Orientasi padahasil

Baldrige National Quality Program 2006

Core Values and Concepts

Visionary LeadershipLearning-Centered EducationOrganizational and Personal LearningValuing Faculty, Staff, and PartnersAgilityFocus on the Future

Baldrige National Quality Program 2006

Core Values and Concepts

Managing for InnovationManagement by FactSocial Responsibility Focus on Results and Creating ValueSystems Perspective

Baldrige National Quality Program 2006

854045

4. Information and AnalysisMeasurement of organizational performanceAnalysis of organization performance

854045

3. customer and market focus Customer and market knowledgeCustomer satisfaction performance

854045

2. Strategic Planning Strategic DevelopmentStategic Deployment

1258540

1.Leadership (kepemimpinan)Organizational leadershipPublic responsibilities and citizenship

Point ValueKategori

Baldrige National Quality Program 2006

1000Total Point

450

1151158025115

7. Business ResultsCustomer focused resultFinancial and market resultsHuman Resources resultSupplier and partner resultOrganizatinal Effectiveness result

85

551515

6. Process management Product and service ProcessesSupport ProcessesSupplier and Partnering Processes

85

352525

5. Human resources focusWork SystemEmployee education, training, and developmentEmployee Well Being and satisfaction

Baldrige National Quality Program 2006

More on the Dimensions & Quality Criteria

Leadership Leadership

FokusFokus padapada stakeholder, stakeholder, pemberdayaanpemberdayaan, CSR, CSR

Strategic PlanningStrategic Planning

menyusunpetunjukstrategis,

perencanaan tindakan

mengaplikasikandalamsistem

Baldrige National Quality Program 2006

More on the Dimensions & Quality Criteria

Customer FocusCustomer FocusTuntutan, harapan,meningkatkanhubunganmenetapkankepuasannya. Information & AnalysisInformation & Analysismanajerial danefektivitaspenggunaandata daninformasi

Baldrige National Quality Program 2006

More on the Dimensions & Quality Criteria

PengembanganPengembangan SumberSumber DayaDaya ManusiaManusia

Pengembangan

Pemberdayaan

Tingginya

Process ManagementProcess Management

rancanganyang fokuspadakonsumen

proses penyampaianbarangdan jasa

proses kerjasamadi antaraunit kerja.

Baldrige National Quality Program 2006

More on the Dimensions & Quality Criteria

Business ResultsBusiness Results

kinerjaarea bisnis kunci

kepuasankonsumen,

pencapaiankinerja,

SDM,

stakeholder

kinerjadenganpartner.

Baldrige National Quality Program 2006

Seven Categories of the Education Criteria

LeadershipStrategic PlanningStudent, Stakeholder, and Market FocusMeasurement, Analysis, and Knowledge ManagementFaculty and Staff FocusProcess ManagementOrganizational Performance Results

Baldrige National Quality Program 2006

Baldrige Education Criteria Framework: A Systems Perspective

Baldrige National Quality Program 2006Leadership Best Practices

Bronson Methodist Hospital 2005 Award Recipient

Baldrige National Quality Program 2006

Health Care Award Recipient Results

Physician satisfaction in 2005 was 85%, equal to the 99th percentile from a study of 161 hospitals.

Named among the 100 Best Companies to Work For by Fortune magazine twice (2004 and 2005) and the 100 Best Companies for Working Mothers by Working Mother magazine three times (2003, 2004, and 2005)

Baldrige National Quality Program 2006

Kenneth W. Monfort College of Business

Baldrige National Quality Program 2006

UW-Stout: Results

Graduate Preparedness

Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)

30%

40%

50%

60%

70%

80%

90%

100%

1990 Grad 1992 Grad 1995 Grad 1996 Grad 1998 Grad 2000

UW-Stout Best-in-class

Baldrige National Quality Program 2006

UW-Stout: Results

70%

80%

90%

100%

1995 Grad 1996 Grad 1997 Grad 1998 Grad 1999 Grad 2000 Grad

UW-Stout Peer 1 Peer 2

Graduates Employed in Field

Source: Annual Employment Report, 1997-2201; Peer1 & 2

Perc

enta

ge E

mpl

oyed

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