path to customer centricity-parasuraman

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The Path to Customer CentricityDenish Shah; Roland T Rust; A Parasuraman; Richard Staelin; George S DayJournal of Service Research : JSR; Nov 2006; 9, 2; ABI/INFORM Globalpg. 113

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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