online ordering - applications.marykayintouch.com.my · online ordering offers: fast and easy...
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Online Ordering offers:
Fast and easy service
The ability to place an order at any time of day or night
Interaction with product information and images
Select from product catalogue
Enter product part number
Updates about promotions and bonuses
A practical and pleasant experience interacting with the
Company while expanding your business
Great news!
From February 2009
onwards you will be able to
place your order online!
There are many benefits and
you will come to love using
this wonderful tool.
It is very easy!
Now you will be able to
place your order from any
computer, any place and
better still, at any time!
You just enter the site
www.marykay.com.my and
login to Beauty Consultant
Login Page and place your
order on-line!
Mary Kay is always
searching to develop the
tools that allow you to
optimize your valuable
time!
Check it out and grab your
freebies when you place
orders online!
ONLINE ORDERING Is here from February 2009
Q: What is the payment method for Online Ordering? A: Credit Card. (Visa & MasterCard) issued from major banks.
Q: Is Mary Kay Malaysia Online Ordering safe trade? A: Yes. The security of the facility is certified with SSL method. All transactions are securely transacted and confidentiality protected.
Q: What is the latest time to submit orders online? A: You may submit order online anytime. For last calendar day of the month, website will be closed at 12:00am and re-open again in the following day 9:00am.
Q: I received error message that blocks me to place order. What should I do? A: Please contact Customer Service for more details.
Q: Will my credit card being charged if my computer shutdown while payment processing? A: No. Your credit card will only be charged upon successful transaction. Please keep order confirmation and statement for verification.
Q: Who can use this Online Ordering facility? A: Online Ordering facility is open to all Beauty Consultants.
Q: How to get started? A: Login to Online Ordering at Mary Kay Corporate Website. Step by step guideline is available at website and the following page.
HOW TO GET STARTED?
Go to Mary Kay Corporate Website at www.marykay.com.my
Enter your Consultant ID and valid
password. Click LOGIN.
After logged in, click ONLINE ORDERING at
navigation tool bar.
Go to Beauty Consultant login page.
LANDING PAGE
OPTION 1: HOW TO ORDER BY PRODUCTS CATEGORY?
You may place order at 3 options:
a. Order by Product Category
b. Order by Item Number
c. Order by One-Page COS Catalogue
Order By Product Category
Gives you an overview on the category found on the horizontal
menu and the total information.
STEP 1 Navigate the product categories.
STEP 2 Select the category. The list of products is shown.
Toolbar at the top show the 5 simple steps to complete Online Ordering.
STEP 3 Enter the quantity desired on this screen
or select product for more information.
STEP 4 Check the description and price.
STEP 6 SUMMARY TOTAL is
display at top right corner. The
information will be refreshed when
clicked on Update My Order.
STEP 5 Click UPDATE MY
ORDER or hit ENTER.
Info: SHIPPING ADDRESS is the default Primary/
Shipping Address registered in Mary Kay’s system.
For address changed, please contact Customer Service.
Additional features: You may SEARCH a product by entering item number
of keywords of the product. Click Search and list of products is shown.
Examples as following:
Optional step: Click
here to check
shipping
information. To
proceed, click NEXT
or ADD PRODUCT.
STEP 7 Navigate products in
other categories and add more
products to the order.
STEP 8 To review order, click
SUBMIT MY ORDER.
STEP 10 This page lists all of the selected products.
Verify the details. (Description/ Unit Price/ Quantity/
Total Price)
STEP 11 Confirm the summary total points and
amount is correct at the top right corner.
STEP 12 To complete the order, click CHECK OUT.
STEP 9 Verify the shipping address.
Optional: Click SAVE ORDER
if you may save the order and
get back later. (Retrieve Saved
Order at main page)
Optional: Click ADD MORE
PRODUCTS if you want to
add more products to this order.
Optional: You may print
the entire order for records.
Optional: Click DELETE if you
want to remove the particular
item from this order.
STEP 13 If the order entitle for bonus
items, it is shown here. Verify it.
STEP 14 Hit CONTINUE to proceed with
payment checkout.
STEP 15 This is ORDER SUMMARY.
Verify all information displayed.
STEP 18 To continue credit card payment,
select Payment Type = Credit Card.
STEP 19 To proceed, click SAVE ORDER.
STEP 16 Confirm AMOUNT TO PAY.
STEP 17 Check the Ordering Guidelines.
PAYMENT CHECKOUT, the page will be routed to Payment Gateway System for processing.
At the payment page, enter following details and click Submit.
Remarks: Follow the instructions and DO NOT close the window while it is processing. The page will
show the final payment status in few minutes. Upon successful transaction, the page will be routed to
Mary Kay’s website again for order confirmation.
CONFIRMATION PAGE
1. Credit Card Holder Name
2. Credit Card Number
3. Credit Card Expiry Date
4. Credit Card Billing Address
5. Secure code (if required)
STEP 20 Congratulations! You have completed
your online order correctly. Note your ORDER
NUMBER and ESTIMATED ARRIVAL DATE.
STEP 22 Click here to check
ORDER STATUS. STEP 21 Click here to PRINT
Confirmation for reference. STEP 23 Click here to
START NEW ORDER.
OPTION 2: HOW TO PLACE ORDER BY ITEM NUMBER?
STEP 1 At Main Page, select the option
CREATE AN ORDER BY PART
(optimized for slower connection).
STEP 2 Enter the ITEM
NUMBER desired and quantity,
hit ENTER.
STEP 3 The entered
products are shown in the
lists of product.
STEP 4 Verify the item’s
description and price. Click
UPDATE MY ORDER to
refresh the Summary Total.
STEP 5 Verify the TOTAL at top
right corner and click SUBMIT
MY ORDER.
STEP 6 Proceed to checkout from
STEP 9 in Option 1.
Optional: Click DELETE if
you want to remove the item
from this order.
Optional: Click
DELETE MY
ORDER if you
want to cancel
this order.
OPTION 3: HOW TO PLACE ORDER BY ONE-PAGE COS CATALOGUE?
STEP 1 At Main Page, select the
option CREATE AN ORDER
WITH ONE PAGE PRODUCT
CATEGORIES (optimized for
slower connection).
STEP 2 You may choose to view products
from Section 1 or Section 2 or both.
STEP 3 Look for the item and
enter the quantity desired
accordingly. Hit ENTER or Click
UDPATE MY ORDER.
STEP 4 Check the Total
Summary at top right corner.
STEP 5 Verify the TOTAL at top
right corner and click SUBMIT
MY ORDER.
STEP 6 Proceed to checkout from
STEP 9 in Option 1.
Optional: Click
DELETE MY
ORDER if you
want to cancel
this order.
OTHERS FEATURE:
1. Retrieve saved order
STEP 1 At main page, click
VIEW SAVED ORDERS.
STEP 2 Refer to the list of saved
orders.
To review order, click on the link
under SAVED ORDER NAME.
STEP 3 Review order details,
and you may continue and adding
more products into this order.
2. Check Order Status
STEP 1 At Main Page,
click ORDER STATUS.
STEP 2 Select the criteria.
- Type of Order
- Order Channel
- Status
You may view history order status
for the past 60 days.
Optional: You may view your personal orders as
well as your UNIT MEMBER’s order status.
- To view all, click All Consultants
- To view particular Unit Member, click Select a
Unit Member below and select the member’s name.
STEP 3 Check out the STATUS according to
ORDER DATE and ORDER NUMBER.
STEP 4 To track Shipment Status, click on
STATUS to access Courier Company’s website.
For enquiry, please contact Customer Service 03-7711 7500
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