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KM vs. eLearning

Stephen AbramMarch 7, 2011

Josephus

Flavius Josephus

“Knowledge in a database is like food in a freezer. Nothing ever came out in better shape than it went in.”

Frances Cairncross, The Company of the Future

Bricks in the Wall

Knowledge ManagementeLearningLMS Learning Management SystemsLCMS Learning Content Management SystemsPortalsIntranetsSearch and Display ToolsTaxonomy and Classification ToolsStorytellingTechnology

A Few Definitions

"Successful knowledge transfer involves neither computers nor documents but rather interactions between people."

Tom Davenport

People like librarians, teachers, counselors, advisors, . . .

Taking The Knowledge Positioning

Data >>>Transformations are:Applying standardsSGML, HTML, Fields, Tags, MARC, normalizing . . .

Information >>>Transformations are:Representing data:Display, Chart, Format, Publish, Aggregate, Picture, Graph, Sort, Rank, Highlight, etc.

Taking The Knowledge Positioning

Data >>> Information >>>Knowledge >

Applystandards

TangibleRepresentationsof Data

LearningKnowingFilteringEvaluatingBalancing

Knowledge is not the path to:

WISDOM

Taking The Knowledge Positioning

BehaviourDecisions that result in action, even if that action is non-actionKey success factors are intelligent, informed and impactful resultsHas value in proportion to its results in the context of the individual or social organization

Taking The Knowledge Positioning

Data====>

Information=======>

Knowledge======>

Behaviour======>

Apply Stand-

ards Store

&Move

Display Chart Graph Publish Picture Format

Knowing Learning Filtering Evaluating

Gerunds

Do Decide Choose Apply Enact

ActionVerbs

Transformational Process

DataInformation KnowledgeBehaviour

NormFormTransformPerform

$uccess

Information Engagement Levels

Read/View

Argue/Defend

Present/Teach

Simulate/Live

Act on/ Discuss Content

Source

Situation Dr. Thomas Davenport

Look at your Ecology . . .

View the RelationshipsHow is learning happening?

When do Innovation and Creativity occur?

How are ideas turned into action?

Information Literacy

Information literacy is integrally tied every aspect of applying learning: Mathematical logical thinking skills Scientific method Criticism, interpretation and comprehension Analytical thinking Interpretive and imaginative- music, art & phys ed. Inter and Intrapersonal skills - TAP, Guidance, etc.

There is an imperative for organizations to encourage a lifelong curriculum - a personal learning strategy

Content Driven E-Business

nCompass Web Content ManagementManaging the Content that Fuels your E-business

Your Enterprise Content &

Web Applications

Your Employee

s•Corporate Information•Policies and Procedures•Project Information•Product / Services Information

Knowledge Management

Your Partners

Channel Management

•Product Information•Services Information•Marketing Collateral•Sales Tools•Promotions

Your Clients

CRM

•Product Information•Services Information•Customer Care•Account Information

Your Prospects

•Product Information•Services Information•Industry Information•Account Information

E-Commerce

Faceted Hybrid Approach

A Definition of e-Learning

Synchronous or asynchronous learningthat is conducted over Internet, Intranet, Extranet

or other Internet-based technologies

IDC Canada

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Classroom-based Training

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Simplify These Interfaces

Simplify This Interface!

Grocery Stores

Grocery Stores

Grocery Stores

Cookbooks, Chefs . . .

Cookbooks, Chefs . . .

Meals

The new bibliography and

collection development

KNOWLEDGEPORTALS

KNOWLEDGE,

LEARNING,

INFORMATION &

RESEARCH

COMMONS

Chefs, counsellors, teachers, magicians

Librarians play a vital role in building Librarians play a vital role in building the critical connections between the critical connections between

information, knowledge and information, knowledge and learning.learning.

Sensemaking

Emboldened Librarians hold the keyEmboldened Librarians hold the key

GOOG

The nasty facts about Google &

Bing and consumer search:

SEOContent Farms

Advertiser drivenGeotagging

News Flash News Flash

“ “The Internet and The Internet and technology have now technology have now progressed to their progressed to their infancy”infancy”

Intelligence and Learning Styles

Visual/Spatial (Picture Smart)Verbal/Linguistic (Word Smart)Musical/Rhythmic (Music Smart)Logical/Mathematical (Number Smart)Bodily/Kinesthetic (Body Smart)Interpersonal (People Smart)Intrapersonal (Self Smart) Piaget, Bloom, Gardner, etc.

Understanding Your Intellectual Capital

Logical/Mathematical Intelligence:NUMBER SMART Thinks conceptually Skilled in reasoning, logic and problem solving Explores patterns, categories and relationships Manipulates the environment to experiment in a

controlled way Questions and wonders about natural events Scientists, engineers, computer programmers,

accountants

Understanding Your Intellectual Capital

Interpersonal Intelligence:PEOPLE SMART Thinks and processes by relating, co-operating and

communicating with others Leaders among peers Uncanny ability to sense feelings and intentions of

others Understands people, mediates conflict Organizer, communicator, at times manipulative Street smart, has many friends Counselors, business people, politicians, community

organizers

Understanding Your Intellectual Capital

Bodily Kinesthetic Intelligence:BODY SMART Processes knowledge through bodily sensation Excellent fine-motor co-ordination Gut feelings about things Great at mimicking your best or worst

qualities and mannerisms Needs to move around, often labeled

hyperactive Athletes, dancers, actors, mimes, clowns

Understanding Your Intellectual Capital

Musical/Rhythmic Intelligence:MUSIC SMART Thinks in sounds, rhythms and patterns Sings, hums, whistles to themselves Immediately responds to music Performs and appreciates music and leads in songs Sensitive to environmental sounds: crickets, bells,

ambient music Strong opinions of others' music Choirs, orchestra, bands, disc jockeys, theatre

Understanding Your Intellectual Capital

Linguistic/Verbal Intelligence: WORD SMART Thinks in words Highly developed auditory skills Plays with sounds in language Great story tellers, tall tales and jokes Loves seeing, saying and hearing words Heads are frequently stuck in a book Likes to write Teachers, journalists, writers, lawyers, translators

Understanding Your Intellectual Capital

Spatial/Visual Intelligence: PICTURE SMART Thinks in images and pictures Clear visual images and representations Knows the location of everything Fascination with machines and

contraptions Inventors, architects, engineers,

mechanics

Understanding Your Intellectual Capital

Intrapersonal:SELF SMART Skilled in inner focusing Displays a strong personality Deep awareness of inner feelings, dreams and ideas Reflective and analytical Tends to shy away from team activities Recognizes self strengths and weaknesses Requires private space and time Self-employed, researchers, theorists, philosophers

TYPES OF LEARNING

Perceptual learningStimulus-response learningMotor learning Relational learning Spatial learningEpisodic learningObservational learning

"In Time Of Profound Change, The Learners Inherit The Earth, While The Learned Find Themselves Beautifully Equipped To Deal With A World That No Longer Exists."

Eric Hoffer

Trans-Literacy: Move beyond reading & PC skills

Reading literacy Numeracy Critical literacy Social literacy Computer literacy Web literacy Content literacy Written literacy

News literacy Technology literacy Information literacy Media literacy Adaptive literacy Research literacy Academic literacy Reputation, Etc.

Puzzle pieces … turning information into Knowledge

Principles

Access means putting knowledge anywhere and everywhere AND ensuring that it’s an appropriate vehicle for the audience

Principles

Collaboration is- keystone of Knowledge,- the concept of partnering with customers,- outcome driven – it’s the way the customer uses & shares- crosses and blurs lines

Principles

Life and Work are Learning Environments-it learns from itself – (process & post mortems)-it absorbs & adapts from others – product, content and structure-it provides a learning imperative for task-based performance

Principles

Our bread and butter

We deliver the …..So What …-We understand how and why knowledge fits -We can explain what it means-We know why & how citizens can use it

Principles…..More Bread and Butter•We have it•We can deliver it•We know how to use it•We can organize it so it is accessible

Principles

•Research is one of the pieces•It takes all of the pieces to complete the puzzle Our goal is to deliver ……….

The Knowledge Economy

Look at your Ecology . . .

Taking The Knowledge Positioning

Transformational LeadershipFocus on where the transformations occurFocus on the Learning OrganizationProductize your contributionsTurning Information into Knowledge and Putting Knowledge to Work TM

Taking The Knowledge Positioning

Transformational FocusStart with the Behaviours you needUnderstand the skills and competencies needed to perform the key behavioursFocus on CONTEXT - user first then display

The Law of Unintended Consequences

Unpredictable

Exciting

Challenging

Fun

Surprising

Questions?Thanks!Stephen AbramVP Gale Cengage LearningStephen’s Lighthouse blog416-669-4855stephen.abram@cengage.com