nonverbal communication. nonverbal communication: facial expressions or body movements used to...
Post on 03-Jan-2016
226 Views
Preview:
TRANSCRIPT
Nonverbal Communication:Nonverbal Communication:
Facial expressions or body movements used to express attitudes or moods about a person, situation, or idea.
Accounts for 70 –80 % of all communication
Is more powerful than verbal communication
Body Language is important Body Language is important because:because:
–1) People remember more of
what they see than of what
they hear, and
2) It helps to recognize the truth.
- If words and body language are
consistent,we believe the person.
- If they send different messages, we
believe the body language and doubt
the words.
Amazing Facts of Body LanguageAmazing Facts of Body Language
It’s estimated that humans produce up to 700,000 different physical signs!
The face alone is capable of 250,000 different expressions
Researchers have identified over 5,000 hand gestures and over 1,000 different postures
Good Eye ContactGood Eye ContactLook the person directly in the
eye, especially when he/she is speaking
Look away occasionally to avoid staring
Nod AgreementNod AgreementSlightly nod when a person says
something you agree with, but don’t overdo it
Continuous head bobbing usually means the person has tuned out
Lean CloserLean Closer
Reducing the distance between you and a partner indicates that interest is up and barriers are down.
For all these positive For all these positive gestures, moderation is the gestures, moderation is the
key.key.If they are exaggerated, they can
become more negative than positive
Key Difference:Key Difference:
Positive gestures are primarily distal-(directed toward others)
Negative gestures are primarily proximal- (directed toward your own body)
Body TensionBody Tension
A wrinkled eyebrow, jerky body motions, or hands clasped in front all indicate discomfort
Speaking Hand to MouthSpeaking Hand to Mouth
Putting hands near your mouth or scratching your cheek or eyebrow suggest that you’re not sure of what you’re saying
FidgetingFidgeting
Moving around a lot, playing with things, or drumming with your fingers sends signs of boredom, nervousness, or impatience.
YawningYawning
Often happens if the other person is talking too much or is using too many technical details
Although it is practiced Although it is practiced everywhere, body language is everywhere, body language is
not a universal language.not a universal language.Symbols or gestures may have
similar or totally opposite meanings in different cultures
For Example:For Example:The famous “Hook ‘em
Horns” sign, made by fans of UT, has several meanings.– In Texas, of course, it means
support for the team.– In Italy it is an insult– In Brazil it means good luck–Among Hindus it means
“cow”
HandshakeHandshakeAmericans view a strong grip as a
sign of power and strengthSoutheast Asians press hands
togetherMiddle Easterners & many Asians
favor a gentle gripJapanese bow
Japanese Bow EtiquetteJapanese Bow Etiquette 1. Person of lower rank bows first and lowest. 2. The higher the rank of the person facing you, the lower you bow. 3. The longer the bow and the longer one holds the position, the stronger the degree of respect. 4. Then bowing to an equal, adding an extra bow shows a slight edge of respect.
5. When unsure of status, the safest move is to not bow quite as low as the other person.
6. The proper form is to bow 15 degrees with the hands sliding down towards the knees or at the sides, back and neck stiff, and eyes averted. The formal bow is 30 degrees with palms on the knees and often bobbing up and down.
7. NEVER bow with a hand in a pocket.
Direct Eye ContactDirect Eye Contact
Americans expect direct eye contact
Many Asians, Puerto Ricans, West Indies, Africans, and Native Americans consider it rude or disrespectful and may often send suggestive messages.
WavingWaving
Americans – HelloEuropeans – “No” to most
–Europeans raise their arms and move the hand up and down at the wrist
BeckoningBeckoning
Europeans and Asians – raise the arm, palm facing down, and make a scratching motion with the fingers
Australia and Indonesia – curling the index finger is used for beckoning animals.
““V” SignV” SignAmerica – Victory or peaceEngland – Palm facing inward
toward the face is an obscene gesture
America England
““O.K.” GestureO.K.” GestureFrance – ZeroJapan – Money or coinsBrazil, Germany, and the former
USSR – obscene gesture
Thumbs UpThumbs Up
America – Good job, approval, or hitchhiking
Nigeria – Rude gestureAustralia – Rude if pumped up and
downGermany and Japan – signal for
“one”
Decreased hand activityDecreased hand activityUnconsciously when you are not
being truthful, you may sense that your hands will give you away, so you suppress them – hide them, sit on them, stuff them into pockets, or clasp them together.
Increased face touchingIncreased face touchingHand to face favorites of not-so-
truthful people are: the chin stroke, the lip press, the mouth cover, the nose touch, the cheek rub, the eyebrow scratch, the earlobe pull, and the hair groom.
Stiff and rigid postureStiff and rigid posture
In general, people move less when they’re lying; their movements become less fluid.
Increased body shiftingIncreased body shifting
Think of squirming children being interrogated by their parents
Personal SpacePersonal SpaceIntimate Space
– Up to 18 inches– Family & close friends– Violating this space causes friction
Personal Space– 18 inches – 4 ft– Most conversations with acquaintances
Social Space– 4 ft – 12 ft– Most business communication – EX. Interviews and meetings
Public Space– 12 ft and beyond– Public speeches and oral readings– Audience is usually strangers
top related