nonverbal communication€¦ · nonverbal communication (body language) is behavior other than...
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Nonverbal Communication
Body Language
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Nonverbal communication (body language) is
behavior other than spoken or written
communication that creates or represents
meaning. In other words, it includes facial
expressions, body movements, and gestures.
Nonverbal communication is talking without
speaking a word. It is very effective, maybe even
more so than speech. Remember the saying,
“actions speak louder than words.”
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Body language says a lot about a person at work,
at home, in relationships, friendships or just
talking or watching people in general. Your body
sends out signals or messages to someone
without you having to say a word. You could be
talking to someone and your body language will
convey something else entirely. In a business
setting, your boss, your co-workers, other people
coming and going can all see what you may or
may not be saying to someone, whether you use
words or not. Observing people is a great way to
learn about body language communication and
how you talk to people.
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EYES
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Direct Eye Contact
• Shows you are interested- consider common phrases about people in love-“she only has eyes for him”, “they can’t keep their eyes off each other”
• Confident
• Being truthful
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Avoiding Eye Contact
• Trying to hide
something- lying
• Nervous
• Not interested
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Eyes Glancing all Around Room
• Bored
• Lack of interest
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Rolling Eyes
• Disgust
• Disagreement
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Piercing Eye Contact
• Angry
• Feels superior
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HEAD
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Nodding Head
• In agreement
• Shows you are
listening and
comprehending
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Playing with Hair
• Insecure
• Nervous
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FACE
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Smiling
• Says I am happy to
be here
• Friendly, inviting
• Puts someone at
ease
• Agreement
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Sweating
• Nervous
• Scared
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Yawning
• Boredom
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Blushing
• Embarrassed
• Angry
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HANDS
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Fidgeting with: rings, watch, cuff-links,
buttons, pens, rubber bands, paper
clips, spectacles, cuticles and nails,
note cards, coins in pocket, pointers,
etc.• Nervous
• Scared
• Lack of confidence
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Clutching: back of a chair, notes, desk,
side of a lectern
• Nervous
• Scared
• Lack of confidence
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Drumming Fingers
• Boredom
• Lack of interest
• Frustration
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BODY
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Leaning toward speaker or positioning
body toward speaker (when seating
down)
• Interest
• In agreement
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Arms Crossed
• Opposition
• Thinking deeply
• Defensive
• Putting up an
unconscious barrier
between yourself and
others
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Feet on Desk, Hands behind Head or
on Hips
• Dominance
• Power
• Overconfident
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Looking at Watch, Door
• Lack of interest
• Boredom
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Brisk Walk
• Confidence
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Standing Tall
• Confidence