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NGO Support Stocktake
Developing and supporting human service non-government
organisations in NSW:
A stocktake of current activities
1NGO Support Stocktake
Introduction
Non-government organisations (NGOs) play an essential role in the planning and delivery of human services in NSW and are significant contributors to the evolution of government policy and community development.
The NGO sector is highly complex. There is significant diversity in organisational philosophy, the range of services provided, the scale of operations, the sophistication of the business model and geographic spread.
Close to $2 billion is provided annually to a core group of around 3,000 NGOs to deliver ongoing community-based services across NSW. Many more NGOs provide a significant contribution to the wider community in the arts, sport, environment, animal welfare and other sectors.
The NSW Government has invested significant resources to develop and support the human service NGO sector in NSW. The focus of this investment has been on ensuring the sustainable delivery of a key set of services to vulnerable people in NSW, and on bolstering a healthy and inclusive community life, maximising community participation opportunities.
The NSW Government has a strong track record in the development and support of community-based organisations, that track record provides the foundation and framework for further policy development and collaboration with the sector within the context of the NSW State Plan. Specifically, the State Plan commits the NSW Government to building and maintaining partnerships with the non-government sector and with other tiers of government to provide better services to the community.
The actions that are set out in this document reflect the commitments under the NSW State Plan and other sector specific policies. They also reflect the purpose, goals, principles and values of our agreement with NSW non-government human services organisations – Working Together for NSW (figure 1). This stocktake is focused on the following areas of activity, and reflects our responsibilities under that agreement:
Building and maintaining the relationship1. Improving service quality and community 2. outcomesStreamlining funding and regulatory processes3. Supporting organisational and workforce 4. capacity building.
This stocktake does not encompass the full range of funding activities undertaken by agencies, but instead sets out some of the major investments underway to support and develop this critical sector. The stocktake includes some examples of the types of work planned for the future. That list is by no means exhaustive.
This information will be used by agencies as a framework for targeting future actions to support, develop and collaborate with the human service NGO sector, particularly the delivery of actions under Chapter 6 of the NSW Government’s Action Plan Keeping them safe: A shared approach to child wellbeing which are designed to build stronger partnership between government and non-government organisations by building capacity, supporting workforce development and cultural change, providing training and development for non-government sector workers, and consultation.
The stocktake will also be used as an information sharing tool to improve awareness across agencies and NGOs of the body of work underway in this regard.
2 NGO Support Stocktake
RESP
ON
SIBI
LITI
ES O
F G
OVE
RNM
ENT
(und
er W
orki
ng T
oget
her f
or N
SW)
ensu
re th
at th
e vi
ews
of n
on-g
over
nmen
t org
anis
atio
ns a
re s
ough
t and
fu
lly c
onsi
dere
d in
soc
ial p
olic
y pr
iorit
ies
and
chan
ges
to h
uman
ser
vice
pr
ogra
ms
whe
reve
r pos
sibl
e, c
onsu
lt no
n-go
vern
men
t org
anis
atio
ns o
n is
sues
th
at a
re li
kely
to a
ffect
them
in a
man
ner t
hat a
llow
s a
reas
onab
le ti
me
for r
espo
nse
esta
blis
h ap
prop
riate
opp
ortu
nitie
s fo
r non
-gov
ernm
ent o
rgan
isat
ions
to
fully
par
ticip
ate
in h
uman
ser
vice
s pl
anni
ng a
nd e
valu
atio
n pr
oces
ses
in s
ettin
g br
oad
polic
y di
rect
ion,
reco
gnis
e th
e im
pact
of o
vera
ll G
over
nmen
t pol
icy
on c
omm
uniti
es in
clud
ing
thos
e th
at a
re
disa
dvan
tage
d
reco
gnis
e th
e in
tere
st o
f non
-gov
ernm
ent o
rgan
isat
ions
to p
ursu
e th
eir o
wn
orga
nisa
tiona
l goa
ls, b
ut e
xpec
t tha
t the
obj
ectiv
es o
f any
go
vern
men
t fun
ding
rece
ived
will
be
fully
met
by
the
orga
nisa
tion
impl
emen
t and
upg
rade
its
fund
ing
polic
ies
and
prac
tices
in a
man
ner
whi
ch b
uild
s co
nstr
uctiv
e re
latio
nshi
ps w
ith th
e no
n-go
vern
men
t hu
man
ser
vice
s se
ctor
take
acc
ount
of t
he c
halle
nges
faci
ng p
artic
ular
type
s of
non
-go
vern
men
t org
anis
atio
ns, p
artic
ular
ly s
mal
ler o
rgan
isat
ions
and
or
gani
satio
ns re
pres
entin
g or
wor
king
with
in d
isad
vant
aged
co
mm
uniti
es
enha
nce
the
capa
citie
s of
non
-gov
ernm
ent o
rgan
isat
ions
, by
intr
oduc
ing
stre
amlin
ed a
nd a
ppro
pria
te fu
ndin
g pr
actic
es th
roug
h th
e Re
view
of G
rant
s A
dmin
istr
atio
n in
itiat
ive
and
nego
tiatin
g eff
ectiv
e in
dust
ry d
evel
opm
ent i
nitia
tives
.
mak
e av
aila
ble,
in a
tim
ely
man
ner,
appr
opria
te a
nd a
dequ
ate
info
rma-
tion
and
data
to n
on-g
over
nmen
t org
anis
atio
ns
Build
ing
and
mai
ntai
ning
the
rela
tions
hip
Impr
ovin
g se
rvic
e qu
alit
y an
d co
mm
unit
y ou
tcom
es
Stre
amlin
ing
the
fund
ing
and
regu
lato
ry p
roce
ss
Supp
ortin
g th
e de
velo
pmen
t of o
rgan
isat
iona
l and
wor
kfor
ce
capa
city
ARE
AS
FOR
ACT
ION
(NG
O s
tock
take
fram
ewor
k)
NGO Support Stocktake 3
What is it?The NSW State Plan commits the NSW Government to building and maintaining partnerships with the non-government sector and with other tiers of government to provide better services to the community. Working Together for NSW provides a framework for how NSW Government human service agencies and non-government organisations will work together to support individuals, families and communities across NSW.
In the spirit of Working Together, NSW Government agencies maintain an extensive network of consultative and advisory structures with their NGO partners to inform implementation and improvements to major program areas and to inform policy development for key target groups.
The NSW State Plan creates further opportunities for the NSW Government to understand and be informed by the thinking of non-government sector peaks and providers on key social policy issues and to incorporate those into the forward plan for NSW. These opportunities complement the direct advice and input that the NSW Government gets from the people of NSW through a raft of other consultative mechanisms.
The NSW Government has also established some practical structures and networks which are designed to build informal relationships between front-line workers in the public and NGO sectors, and well as other mechanisms to meaningfully involve non-government organisations in local planning decisions and in evaluating current service responses and policies that affect them.
Building and maintaining the relationship
4 NGO Support Stocktake
Wha
t are
we
doin
g?Co
nsul
tativ
e an
d ad
viso
ry m
echa
nism
sA
ctiv
ity
Des
crip
tion
Age
ncy
DA
DH
C co
mm
ittee
s an
d ad
viso
ry
bodi
esTh
e D
epar
tmen
t of A
gein
g, D
isab
ility
and
Hom
e Ca
re (D
AD
HC
) bui
lds
and
mai
ntai
ns re
latio
nshi
ps w
ith n
on-g
over
nmen
t org
anis
atio
ns
thro
ugh
a nu
mbe
r of c
omm
ittee
s an
d ad
viso
ry g
roup
s th
at a
re fo
cuse
d ar
ound
ser
vice
s fo
r par
ticul
ar c
lient
gro
ups
and
prog
ram
s. Cu
rren
tly
ther
e ar
e ov
er tw
elve
com
mitt
ees
and
advi
sory
bod
ies
prov
idin
g ad
vice
an
d ex
pert
ise
to th
e D
epar
tmen
t.
DA
DH
C
NG
O H
ousi
ng P
artn
ers
Refe
renc
e G
roup
The
NG
O H
ousi
ng P
artn
ers
Refe
renc
e G
roup
was
est
ablis
hed
in
Sept
embe
r 200
7 to
max
imis
e ou
tcom
es fo
r soc
ial h
ousi
ng c
lient
s an
d co
mm
uniti
es in
NSW
by
prov
idin
g a
foru
m fo
r non
-gov
ernm
ent p
eak
orga
nisa
tions
to p
rovi
de e
xper
t adv
ice
and
feed
back
to H
ousi
ng N
SW
on a
rang
e of
are
as in
clud
ing
the
impl
emen
tatio
n of
the
NSW
Hou
sing
an
d H
uman
Ser
vice
s A
ccor
d, n
ew p
rodu
cts
and
initi
ativ
es a
nd a
spec
ts o
f po
licy
deve
lopm
ent.
Hou
sing
NSW
Com
mun
ity
Hou
sing
Adv
isor
y Co
mm
ittee
Esta
blis
hed
in 2
001,
the
Com
mun
ity H
ousi
ng A
dvis
ory
Com
mitt
ee
prov
ides
adv
ice
to th
e M
inis
ter a
nd H
ousi
ng N
SW e
xecu
tive
on
com
mun
ity h
ousi
ng is
sues
, em
ergi
ng p
olic
y an
d re
form
s to
the
adm
inis
trat
ion
and
reso
urci
ng a
rran
gem
ents
for c
omm
unity
hou
sing
se
rvic
es.
The
Com
mitt
ee h
as re
pres
enta
tives
from
non
-gov
ernm
ent
orga
nisa
tions
and
indi
vidu
als
with
par
ticul
ar e
xper
tise
and
expe
rienc
e of
th
e co
mm
unity
hou
sing
sec
tor.
Hou
sing
NSW
Part
ners
hip
Act
ion
Reso
urce
G
roup
(PA
RG)
The
Part
ners
hip
Act
ion
Reso
urce
Gro
up (P
ARG
) brin
gs to
geth
er
Stat
e, C
omm
onw
ealth
and
non
-gov
ernm
ent o
rgan
isat
ions
to w
ork
colla
bora
tivel
y to
add
ress
hom
eles
snes
s is
sues
in N
SW. T
he P
ARG
pr
ovid
es s
trat
egic
adv
ice
to N
SW G
over
nmen
t age
ncie
s re
spon
sibl
e fo
r ho
mel
essn
ess
serv
ice
prov
isio
n on
issu
es s
uch
as s
ervi
ce im
prov
emen
ts,
serv
ice
plan
ning
and
coo
rdin
atio
n, a
nd p
olic
y de
velo
pmen
t. T
here
is
als
o an
Inne
r Syd
ney
Hom
eles
snes
s A
ctio
n Co
mm
ittee
, whi
ch is
an
advi
sory
and
dec
isio
n m
akin
g bo
dy o
vers
eein
g th
e im
plem
enta
tion
of
the
NSW
Gov
ernm
ent’s
Inne
r City
Hom
eles
snes
s Act
ion
Plan
Pha
se 2
.
Hou
sing
NSW
Building and maintaining the relationship
NGO Support Stocktake 5
Act
ivit
yD
escr
iptio
nA
genc
y
Join
t Gua
rant
ee o
f Ser
vice
(JG
OS)
Im
plem
enta
tion
Refe
renc
e G
roup
The
Join
t Gua
rant
ee o
f Ser
vice
(JG
OS)
Ref
eren
ce G
roup
pro
vide
s ad
vice
on
the
regi
onal
impl
emen
tatio
n of
the
cros
s-ag
ency
agr
eem
ent f
or
peop
le w
ith m
enta
l hea
lth p
robl
ems
and
diso
rder
s liv
ing
in A
borig
inal
, co
mm
unity
or p
ublic
hou
sing
. The
gro
up a
ssis
ts w
ith th
e di
ssem
inat
ion
of in
form
atio
n ab
out t
he JG
OS
arra
ngem
ents
with
key
sta
keho
lder
s an
d he
lps
to fa
cilit
ate
enga
gem
ent w
ith th
ose
stak
ehol
ders
, as
wel
l as
iden
tifyi
ng p
riorit
ies
and
givi
ng a
dvic
e on
trai
ning
prio
ritie
s an
d ot
her
issu
es.
Hou
sing
NSW
Com
mun
ity
Rege
nera
tion
Expe
rt
Adv
isor
y Co
mm
ittee
The
Com
mun
ity R
egen
erat
ion
Expe
rt A
dvis
ory
Com
mitt
ee p
rovi
des
advi
ce to
Hou
sing
NSW
in re
latio
n to
com
mun
ity re
gene
ratio
n in
clud
ing
esse
ntia
l fra
mew
orks
to u
nder
pin
wor
k in
prim
ary
loca
tions
, re
sour
ce a
lloca
tion,
effe
ctiv
e im
plem
enta
tion,
and
the
deve
lopm
ent o
f co
nsul
tatio
n an
d co
mm
unic
atio
n st
rate
gies
.
Hou
sing
NSW
NSW
Hea
lth N
GO
Adv
isor
y Co
mm
ittee
The
NSW
Hea
lth N
GO
Adv
isor
y Co
mm
ittee
is a
sen
ior l
evel
foru
m
to e
ncou
rage
col
labo
ratio
n be
twee
n N
SW H
ealth
and
the
non-
gove
rnm
ent s
ecto
r on
the
deve
lopm
ent a
nd im
plem
enta
tion
of N
SW
Hea
lth p
olic
y, N
SW H
ealth
’s N
GO
Gra
nt P
rogr
am a
nd th
e re
latio
nshi
p w
ith th
e no
n-go
vern
men
t org
anis
atio
ns th
at it
fund
s. T
he C
omm
ittee
pr
ovid
es p
eak
NG
Os
with
an
oppo
rtun
ity to
pro
vide
adv
ice
to N
SW
Hea
lth o
n cu
rren
t iss
ues
impa
ctin
g on
them
.
NSW
Hea
lth
Men
tal H
ealth
Pro
gram
Cou
ncil
The
NSW
Men
tal H
ealth
Pro
gram
Cou
ncil
cons
ider
s, pr
ovid
es a
dvic
e an
d m
akes
reco
mm
enda
tions
on
a fu
ll ra
nge
of fi
nanc
e, a
ctiv
ity a
nd
man
agem
ent i
ssue
s of
the
men
tal h
ealth
pro
gram
and
incl
udes
re
pres
enta
tion
from
the
Men
tal H
ealth
Coo
rdin
atin
g Co
unci
l (th
e pe
ak
body
repr
esen
ting
men
tal h
ealth
non
-gov
ernm
ent o
rgan
isat
ions
). Th
e Co
unci
l is
com
plem
ente
d by
oth
er m
echa
nism
s fo
r eng
agem
ent
with
the
non-
gove
rnm
ent o
rgan
isat
ions
und
er m
ajor
men
tal h
ealth
st
rate
gies
coo
rdin
ated
thro
ugh
the
Men
tal H
ealth
Dru
g an
d A
lcoh
ol
Offi
ce, i
nclu
ding
:H
ousi
ng a
nd A
ccom
mod
atio
n Su
ppor
t Ini
tiativ
e (H
ASI
) •
The
Fam
ily a
nd C
arer
Pro
gram
•
The
Reso
urce
and
Rec
over
y Pr
ogra
m, a
nd•
The
Abo
rigin
al M
enta
l Hea
lth a
nd W
ellb
eing
Ref
eren
ce G
roup
•
NSW
Hea
lth
6 NGO Support Stocktake
Act
ivit
yD
escr
iptio
nA
genc
y
Perf
orm
ance
Mon
itori
ng
Fram
ewor
k Im
plem
enta
tion
Wor
king
Gro
up
The
Perf
orm
ance
Mon
itorin
g Fr
amew
ork
Impl
emen
tatio
n W
orki
ng
Gro
up e
xist
s to
ena
ble
colla
bora
tion
betw
een
DoC
S an
d Su
ppor
ted
Acc
omm
odat
ion
Ass
ista
nce
Prog
ram
(SA
AP)
Pea
ks (t
he W
omen
’s Re
fuge
Res
ourc
e Ce
ntre
, the
You
th A
ccom
mod
atio
n A
ssoc
iatio
n N
SW
and
Hom
eles
snes
s N
SW/A
CT)
on
the
impl
emen
tatio
n of
Per
form
ance
M
onito
ring
Fram
ewor
k in
NSW
SA
AP
Serv
ices
. The
dire
ct c
ontr
ibut
ion
of
SAA
P se
rvic
es to
the
deve
lopm
ent o
f ser
vice
spe
cific
atio
ns, c
ostin
gs a
nd
repo
rtin
g to
ols
and
guid
es e
nsur
es th
at th
e po
licy
refle
cts
the
uniq
ue
natu
re o
f the
wor
k un
dert
aken
by
SAA
P, pa
rtic
ular
ly b
y w
omen
’s re
fuge
s an
d se
rvic
es w
ith o
n-ca
ll ar
rang
emen
ts.
DoC
S
Com
mun
ity
Serv
ices
Gra
nts
Prog
ram
(CSG
P) R
ound
tabl
eTh
e Co
mm
unity
Ser
vice
s G
rant
s Pr
ogra
m (C
SGP)
Rou
ndta
ble
is a
co
nsul
tativ
e gr
oup
that
incl
udes
repr
esen
tatio
n fro
m D
oCS,
loca
l go
vern
men
t and
CSG
P pe
aks,
prov
idin
g st
rate
gic
inpu
t int
o th
e re
view
of
the
Prog
ram
. The
Rou
ndta
ble
is a
lso
invo
lved
in th
e de
velo
pmen
t of
the
Serv
ice
Fram
ewor
k an
d Se
rvic
e Sp
ecifi
catio
ns fo
r the
pro
gram
.
DoC
S
Com
mun
ity
Volu
ntee
ring
For
ums
To b
uild
cap
acity
with
in th
e co
mm
unity
and
vol
unte
erin
g se
ctor
s an
d to
as
sist
in in
crea
sing
vol
unte
er n
umbe
rs a
nd d
iver
sity
, com
mun
ity fo
rum
s on
spe
cific
issu
es re
late
d to
vol
unte
erin
g ha
ve b
een
held
. For
ums
have
focu
sed
on c
ultu
rally
and
ling
uist
ical
ly d
iver
se c
omm
uniti
es a
nd
volu
ntee
ring,
and
vol
unte
erin
g in
gro
win
g re
gion
al a
reas
. Sev
eral
sm
alle
r loc
al c
omm
unity
foru
ms
on v
olun
teer
ing
have
als
o be
en h
eld
and
cont
inui
ng e
ngag
emen
t with
the
com
mun
ity w
ill c
ontr
ibut
e to
the
NSW
Gov
ernm
ent’s
pol
icy
deve
lopm
ent o
n th
is im
port
ant i
ssue
.
DPC
Building and maintaining the relationship
NGO Support Stocktake 7
Act
ivit
yD
escr
iptio
nA
genc
y
Child
Pro
tect
ion
Cons
ulta
tive
Mec
hani
sms
Thre
e st
akeh
olde
r gro
ups
have
bee
n es
tabl
ishe
d as
a m
eans
of
faci
litat
ing
inpu
t to
the
Gov
ernm
ent A
ctio
n Pl
an fo
llow
ing
the
rele
ase
of th
e re
port
of t
he S
peci
al C
omm
issio
n of
Inqu
iry in
to C
hild
Pro
tect
ion
Serv
ices
in N
SW: C
hild
Pro
tect
ion
Adv
isor
y G
roup
(CPA
G);
Serv
ice
Syst
em
Adv
isor
y G
roup
(SSA
G);
and
Com
mun
ity a
nd C
arer
s A
dvis
ory
Gro
up
(CC
AG
).Gro
ups.
Th
e m
ain
func
tion
of th
ese
grou
ps is
to p
rovi
de h
igh
leve
l pol
icy
advi
ce a
nd in
form
ed s
take
hold
er in
put o
n is
sues
aris
ing
in
the
deve
lopm
ent a
nd im
plem
enta
tion
of th
e N
SW G
over
nmen
t’s A
ctio
n Pl
an.
DoC
S
8 NGO Support Stocktake
Networking ToolsA
ctiv
ity
Des
crip
tion
Age
ncy
Web
site
: com
mun
ityb
uild
ers.
nsw
Th
e w
ebsi
te c
omm
unity
build
ers.n
sw w
as d
evel
oped
in re
spon
se
to c
omm
uniti
es w
antin
g to
acc
ess
info
rmat
ion
abou
t wha
t oth
ers
are
doin
g an
d w
hat w
orks
to m
ake
thei
r com
mun
ity s
afer
, hea
lthie
r, in
clus
ive,
and
mor
e vi
bran
t and
ent
erpr
isin
g. It
is a
n in
tera
ctiv
e cl
earin
g ho
use
whe
re th
e us
ers
cont
ribut
e co
nten
t and
ong
oing
dev
elop
men
t pu
blis
hing
thei
r sto
ries
and
tips.
Use
rs in
clud
e co
mm
unity
mem
bers
of
all a
ges,
diffe
rent
com
mun
ity o
rgan
isat
ions
, com
mun
ity w
orke
rs a
nd a
ll le
vels
of g
over
nmen
t and
bus
ines
s.
The
site
incl
udes
cur
rent
info
rmat
ion
abou
t fun
ding
and
aw
ards
pr
ogra
ms,
an e
vent
s ca
lend
ar, d
iscu
ssio
n fo
rum
, res
ourc
es a
nd to
ols
rele
vant
to a
sses
sing
com
mun
ity s
tren
gths
and
nee
ds, p
lann
ing
and
man
agin
g co
mm
unity
pro
ject
s an
d ca
se s
tudi
es a
nd in
form
atio
n ab
out
exis
ting
and
prev
ious
ly ru
n pr
ojec
ts.
DoC
S
Serv
ice
Prov
ider
Por
tal
The
Dep
artm
ent o
f Age
ing,
Dis
abili
ty a
nd H
ome
Care
(DA
DH
C) S
ervi
ce
Prov
ider
Por
tal i
s a
secu
re w
eb-b
ased
app
licat
ion
whi
ch p
rovi
des
acce
ss
to a
rang
e of
info
rmat
ion
for s
ervi
ce p
rovi
ders
and
ope
ns n
ew c
hann
els
of c
omm
unic
atio
n be
twee
n pr
ovid
ers
and
the
Dep
artm
ent.
The
obje
ctiv
es o
f the
Ser
vice
Pro
vide
r Por
tal a
re to
impr
ove
the
info
rmat
ion
flow
bet
wee
n se
rvic
e pr
ovid
ers
and
the
Dep
artm
ent,
esta
blis
h e-
busi
ness
pro
cess
es a
nd s
trea
mlin
e re
port
ing
and
acco
unta
bilit
y pr
oces
ses.
DA
DH
C
Hum
an S
ervi
ce N
etw
ork
(HSN
et)
Hum
an S
ervi
ces
Net
wor
k (H
SNet
) pro
vide
s N
SW g
over
nmen
t age
ncie
s an
d N
GO
s w
ith a
num
ber o
f too
ls to
ass
ist i
n da
y-to
-day
ser
vice
del
iver
y in
clud
ing,
Ser
vice
Link
(an
onlin
e di
rect
ory
of h
uman
ser
vice
s in
NSW
) an
d Re
ferr
alLi
nk (a
n el
ectr
onic
clie
nt re
ferr
al s
yste
m).
HSN
et a
lso
serv
es
as a
cen
tral
mee
ting
plac
e fo
r inf
orm
atio
n ex
chan
ge fo
r all
com
mun
ity-
base
d w
orke
rs. H
SNet
has
onl
ine
disc
ussi
on fo
rum
s w
hich
offe
r or
gani
satio
ns th
e fa
cilit
y to
exc
hang
e in
form
atio
n, to
pub
lish
and
shar
e do
cum
ents
, and
onl
ine
lear
ning
(e-le
arni
ng) o
ppor
tuni
ties.
Com
mer
ce
NGO Support Stocktake 9
Joint PlanningA
ctiv
ity
Des
crip
tion
Age
ncy
Regi
onal
Co-
ordi
natio
n M
anag
emen
t Pro
gram
Th
e D
epar
tmen
t of P
rem
ier a
nd C
abin
et (D
PC) m
anag
es th
e Re
gion
al
Coor
dina
tion
Prog
ram
(RC
P). U
nder
the
RCP
seni
or re
gion
al m
anag
ers
of
Stat
e G
over
nmen
t age
ncie
s w
ork
with
the
DPC
Reg
iona
l Coo
rdin
ator
to:
iden
tify
and
prio
ritis
e lo
cal i
ssue
s th
at re
quire
a m
ulti-
agen
cy
•re
spon
se.
deve
lop,
man
age
and
revi
ew re
gion
al s
trat
egic
pro
ject
s.•
enha
nce
inte
rage
ncy
netw
orks
and
info
rmat
ion
exch
ange
.•
NG
Os
are
key
cont
ribut
ors
to m
any
RCP
initi
ativ
es –
with
ove
r 30
perc
ent i
nclu
ding
NG
Os
as d
irect
par
tner
s.
DPC
Prog
ram
Pla
nnin
g Fr
amew
orks
–
Exam
ples
:A
ll of
the
fund
ing
prog
ram
s m
anag
ed b
y hu
man
ser
vice
age
ncie
s in
clud
e N
GO
s as
key
par
tner
s in
the
desi
gn a
nd id
entifi
catio
n of
loca
l pr
iorit
ies.
Exam
ples
of s
ucce
ssfu
l joi
nt p
lann
ing
fram
ewor
ks in
clud
e:
Fam
ilies
NSW
: Fam
ilies
NSW
is a
n ea
rly c
hild
hood
pre
vent
ion
and
early
in
terv
entio
n st
rate
gy jo
intly
gov
erne
d by
five
gov
ernm
ent a
genc
ies
(NSW
Hea
lth, D
epar
tmen
t of C
omm
unity
Ser
vice
s, H
ousi
ng N
SW,
Dep
artm
ent o
f Edu
catio
n an
d Tr
aini
ng a
nd D
epar
tmen
t of A
gein
g D
isab
ility
and
Hom
e Ca
re) a
s w
ell a
s no
n-go
vern
men
t org
anis
atio
ns a
nd
loca
l cou
ncils
. At t
he c
ore
of p
lann
ing
for F
amili
es N
SW is
inte
rage
ncy
part
ners
hip,
an
outc
omes
focu
s ba
sed
on R
esul
ts B
ased
Acc
ount
abili
ty
and
utili
sing
uni
vers
al in
itiat
ives
as
the
basi
s fo
r any
targ
etin
g of
ser
vice
s de
term
ined
by
loca
l pop
ulat
ion
leve
l nee
d.
DoC
S
Hom
e an
d Co
mm
unit
y Ca
re (H
ACC
): D
epar
tmen
t of A
gein
g, D
isab
ility
an
d H
ome
Care
(DA
DH
C) r
egio
ns p
repa
re re
gion
al p
lans
out
linin
g ke
y ob
ject
ives
and
str
ateg
ies
for t
he H
ome
and
Com
mun
ity C
are
(HA
CC)
Prog
ram
to im
prov
e ou
tcom
es fo
r fra
il ol
der p
eopl
e, p
eopl
e w
ith a
di
sabi
lity
and
thei
r car
ers
livin
g in
the
regi
on. T
hese
pla
ns a
re in
form
ed
by c
onsu
ltatio
n, in
clud
ing
curr
ent a
nd p
oten
tial H
ACC
clie
nts,
serv
ice
prov
ider
s, an
d lo
cal,
stat
e an
d A
ustr
alia
n go
vern
men
t age
ncie
s.
DA
DH
C
10 NGO Support Stocktake
Joint PlanningA
ctiv
ity
Des
crip
tion
Age
ncy
Dis
abili
ty A
ctio
n Pl
anTh
e D
epar
tmen
t of A
gein
g, D
isab
ility
and
Hom
e Ca
re (D
AD
HC
) is
resp
onsi
ble
for d
evel
opin
g w
hole
-of-
Gov
ernm
ent f
ram
ewor
ks to
ass
ist
NSW
Gov
ernm
ent a
genc
ies
deve
lop
Dis
abili
ty A
ctio
n Pl
ans.
Age
ncie
s ar
e re
quire
d to
con
sult
with
the
disa
bilit
y se
ctor
in th
e de
velo
pmen
t of D
isab
ility
Act
ion
Plan
s. Th
is c
an b
e do
ne in
a v
arie
ty
of w
ays,
for e
xam
ple,
som
e of
the
larg
er a
genc
ies
may
est
ablis
h co
nsul
tativ
e co
mm
ittee
s w
hich
hav
e m
embe
rshi
p fro
m th
e se
ctor
. Suc
h co
mm
ittee
s w
ould
hav
e a
role
gui
ding
the
deve
lopm
ent o
f Dis
abili
ty
Act
ion
Plan
s an
d m
onito
ring
plan
s on
ce th
ey a
re in
pla
ce.
DA
DH
C is
als
o pr
opos
ing
to w
ork
with
the
NG
O s
ecto
r to
deve
lop
a st
ream
lined
and
co-
ordi
nate
d ap
proa
ch to
ass
istin
g ag
enci
es w
ith
the
cons
ulta
tion
proc
ess.
To th
is e
nd, D
AD
HC
is c
anva
ssin
g th
e id
ea
of e
stab
lishi
ng a
sm
all n
etw
ork
of d
isab
ility
sec
tor ‘e
xper
ts’ w
ho c
ould
w
ork
with
the
Dep
artm
ent t
o pr
ovid
e a
link
betw
een
NSW
Gov
ernm
ent
agen
cies
and
the
sect
or m
ore
broa
dly.
Thi
s w
ould
be
part
icul
arly
im
port
ant f
or s
mal
ler a
genc
ies
that
may
not
hav
e th
e re
sour
ces
to
esta
blis
h a
sepa
rate
con
sulta
tive
com
mitt
ee.
DA
DH
C
Wha
t are
we
prop
osin
g to
do
in th
e fu
ture
?Th
e D
epar
tmen
t of P
rem
ier a
nd C
abin
et’s
Volu
ntee
ring
Uni
t will
dev
elop
a p
lan
for t
he d
eliv
ery
of th
e M
inis
ter f
or V
olun
teer
ing’
s pr
opos
ed
• exte
nsiv
e pr
ogra
m o
f loc
al c
omm
unity
vol
unte
erin
g fo
rum
s th
roug
hout
the
Stat
e in
200
9.To
coi
ncid
e w
ith th
e lo
cal c
omm
unity
vol
unte
erin
g fo
rum
s be
ing
run
thro
ugho
ut 2
009,
the
Volu
ntee
ring
Uni
t will
be
cond
uctin
g se
ssio
ns w
ith
• mem
bers
of t
he V
olun
teer
Ref
erra
l Cen
tres
to c
onsi
der r
isk
man
agem
ent i
ssue
s fo
r com
mun
ity o
rgan
isat
ions
util
isin
g vo
lunt
eers
.W
ork
in p
artn
ersh
ip w
ith p
eak
non-
gove
rnm
ent a
genc
ies
and
serv
ice
prov
ider
s to
del
iver
on
join
t ini
tiativ
es u
nder
•
Keep
ing
them
safe
NGO Support Stocktake 11
Improving service quality and community outcomes
What is it?Providing good quality, sustainable services is a foundation principle for any organisation. The NSW Government has accountability to the people of NSW to ensure that public funds are used in the most effective and value-for-money way. This applies to services provided directly by NSW government agencies and the organisations that it funds or from which it purchases goods and services.
The NGO sector provides a wide range of services to people in NSW, funded through state and national programs and often administered by NSW government agencies. As funders, agencies are responsible for ensuring that services are effective and relevant. This responsibility does not detract from the corporate governance responsibilities of service providers.
Priorities for the main funding agencies are designing and implementing quality assurance and monitoring systems that are sufficiently robust to reflect the effectiveness and value for money of particular services, and creating an evidence base for what works both at an individual service level and in a regional service system and industry-wide context. The results of quality assurance and monitoring activities are also critical to NGOs in accounting to their stakeholders and for continually improving the services they provide in their local communities.
Many of the programs administered by the NSW Government are funded through bilateral agreements with the Australian Government. As a result, monitoring and quality assurance arrangements need to reflect the national service standards applicable to those programs.
In 2004, NSW human service agencies worked together with NGO representative groups (including the Mental Health Coordinating Council) to develop a generic quality framework for human service organisations. That framework forms the basis for the design and implementation of contemporary monitoring and quality assurance activities across human service funding agencies.
12 NGO Support Stocktake
Wha
t are
we
doin
g?A
ctiv
ity
Des
crip
tion
Age
ncy
Serv
ice
Dev
elop
men
t and
Re
port
ing
Fram
ewor
k (S
DRF
) for
A
bori
gina
l Com
mun
ity
Cont
rolle
d H
ealth
Ser
vice
s
The
SDRF
has
bee
n im
plem
ente
d to
impr
ove
the
actio
n pl
anni
ng
proc
ess
and
its c
apac
ity to
ser
ve th
e ne
ed o
f Abo
rigin
al C
omm
unity
Co
ntro
lled
Hea
lth S
ervi
ces
fund
ed b
y th
e N
SW H
ealth
and
the
(Com
mon
wea
lth) O
ffice
for A
borig
inal
and
Tor
res
Stra
it Is
land
er H
ealth
(O
ATSI
H).
The
SDRF
act
ion
plan
ning
pro
cess
pro
vide
s a
com
preh
ensi
ve
fram
ewor
k fo
r ser
vice
pla
nnin
g an
d si
gnifi
cant
ly re
duce
s th
e bu
rden
of
repo
rtin
g. T
he S
DRF
pro
vide
s a
com
preh
ensi
ve fr
amew
ork
for s
ervi
ces
to
plan
for,
and
repo
rt a
gain
st th
eir n
on-fi
nanc
ial a
ctiv
ities
. Per
form
ance
is
mon
itore
d jo
intly
by
NSW
Hea
lth a
nd O
ATSI
H.
NSW
Hea
lth
Inte
grat
ed M
onito
ring
Fra
mew
ork
(IMF)
The
Dep
artm
ent o
f Age
ing,
Dis
abili
ty a
nd H
ome
Care
(DA
DH
C) i
s re
spon
sibl
e fo
r mon
itorin
g se
rvic
e de
liver
y to
old
er p
eopl
e an
d pe
ople
w
ith a
dis
abili
ty a
nd th
eir c
arer
s by
bot
h N
SW g
over
nmen
t age
ncie
s an
d th
e N
GO
sec
tor.
In c
onsu
ltatio
n w
ith c
omm
unity
car
e in
dust
ry p
eaks
an
d se
rvic
e pr
ovid
ers,
DA
DH
C h
as d
evel
oped
the
Inte
grat
ed M
onito
ring
Fram
ewor
k (IM
F). T
he IM
F in
tegr
ates
the
vario
us m
onito
ring
activ
ities
cu
rren
tly u
nder
take
n by
DA
DH
C a
nd is
con
sist
ent w
ith th
e ge
nera
l ap
proa
ches
take
n by
oth
er h
uman
ser
vice
s. Th
e IM
F ap
plie
s to
ser
vice
s op
erat
ed b
y th
e D
epar
tmen
t and
fund
ed s
ervi
ce p
rovi
ders
.
DA
DH
C
DA
DH
C Q
ualit
y Po
licy
and
Qua
lity
Requ
irem
ents
DA
DH
C is
als
o cu
rren
tly w
orki
ng to
dev
elop
a n
ew Q
ualit
y Fr
amew
ork.
Th
e D
AD
HC
Qua
lity
Fram
ewor
k co
nsis
ts o
f the
DA
DH
C Q
ualit
y Po
licy
and
DA
DH
C Q
ualit
y Re
quire
men
ts. T
he p
roje
ct h
as d
evel
oped
a s
ingl
e se
t of S
ervi
ce O
utco
mes
that
com
bine
s th
e D
isab
ility
Sta
ndar
ds, H
ACC
st
anda
rds
and
othe
r key
sta
ndar
ds in
to th
e Q
ualit
y Re
quire
men
ts.
The
fram
ewor
k ai
ms
to e
stab
lish
a th
ird p
arty
(JA
S-A
NZ)
cer
tifica
tion
asse
ssm
ent a
pplic
able
to a
ll D
AD
HC
ope
rate
d an
d D
AD
HC
fund
ed
serv
ices
from
200
9. It
will
pro
vide
a c
onsi
sten
t app
roac
h to
the
mon
itorin
g of
ser
vice
s ac
ross
the
sect
or a
nd w
ill b
e su
ppor
ted
by a
n ex
tens
ive
prog
ram
of s
uppo
rt a
nd re
sour
ces.
Improving service quality and community outcomes
NGO Support Stocktake 13
Act
ivit
yD
escr
iptio
nA
genc
y
Perf
orm
ance
Mon
itori
ng
Fram
ewor
k (P
MF)
The
Perf
orm
ance
Mon
itorin
g Fr
amew
ork
for F
unde
d Se
rvic
es (t
he
PMF)
des
crib
es th
e ap
proa
ch D
oCS
uses
to d
emon
stra
te th
at fu
nds
are
used
effi
cien
tly a
nd e
ffect
ivel
y, c
onsi
sten
t with
gov
ernm
ent p
riorit
ies
and
com
mun
ity n
eeds
. The
Fra
mew
ork
is d
esig
ned
to s
uppo
rt fu
nded
se
rvic
es in
: co
mpl
ying
with
the
•Se
rvic
e Ag
reem
ent
achi
evin
g re
sults
set
out
in th
e •
Serv
ice
Spec
ifica
tion
mak
ing
prog
ress
in in
tegr
atin
g th
e D
oCS
•G
ood
Prac
tice
Gui
delin
es in
to th
eir p
ract
ice,
and
whe
re n
eces
sary
, dev
elop
ing
a pl
an to
fix
any
issu
es th
at
•pr
even
t ful
l com
plia
nce
with
the
Serv
ice
Spec
ifica
tion.
The
PMF
repl
aces
a ra
nge
of D
oCS
acco
unta
bilit
y an
d pe
rfor
man
ce
man
agem
ent s
trat
egie
s w
ith a
sin
gle,
sta
ndar
dise
d an
d st
ream
lined
ap
proa
ch to
per
form
ance
mon
itorin
g.
DoC
S
Regi
stra
r of C
omm
unit
y H
ousi
ngA
men
dmen
ts to
the
Hou
sing
Act 2
001
pass
ed b
y Pa
rliam
ent i
n O
ctob
er
2007
pro
vide
d th
e le
gisl
ativ
e fra
mew
ork
for a
new
regu
lato
ry s
yste
m fo
r co
mm
unity
hou
sing
pro
vide
rs in
NSW
. The
Reg
istr
ar u
nder
take
s th
e ro
le
of re
gula
tor.
The
code
con
tain
ed in
Hou
sing
Regu
latio
n 20
08 d
escr
ibed
ni
ne re
quire
d ou
tcom
es in
clud
ing
a so
und
gove
rnan
ce fr
amew
ork
and
high
sta
ndar
ds o
f pro
bity
and
con
duct
. The
regu
latio
n w
as re
leas
ed fo
r pu
blic
con
sulta
tion
and
the
Offi
ce o
f the
Reg
istr
ar w
as e
stab
lishe
d.
Hou
sing
NSW
Wha
t are
we
prop
osin
g to
do
in th
e fu
ture
? Co
mm
onw
ealth
/Sta
te A
ccre
dita
tion
and
Repo
rtin
g pr
ojec
t•
will
ass
ess
the
exte
nt to
whi
ch m
utua
l rec
ogni
tion
of o
ther
qua
lity
syst
ems
acro
ss
othe
r gov
ernm
ent a
genc
ies
can
be a
pplie
d in
NSW
par
ticul
arly
focu
sing
on
gene
ric a
spec
ts o
f ser
vice
del
iver
y, s
uch
as g
over
nanc
e, fi
nanc
ial
man
agem
ent a
nd h
uman
reso
urce
s. Th
e M
enta
l Hea
lth D
rug
and
Alc
ohol
Offi
ce (M
HD
AO
) is
deve
lopi
ng m
onito
ring
and
repo
rtin
g sy
stem
s fo
r bot
h H
ousi
ng a
nd A
ccom
mod
atio
n •
Supp
ort I
nitia
tive
(HA
SI) a
nd th
e Fa
mily
and
Car
ers
prog
ram
.Th
e D
epar
tmen
t of C
omm
unity
Ser
vice
s (D
oCS)
will
be
prog
ress
ivel
y im
plem
entin
g th
eir P
erfo
rman
ce M
onito
ring
Fram
ewor
k ac
ross
all
prog
ram
s.•
14 NGO Support Stocktake
Streamlining funding and regulatory processes
What is it?Through their monitoring and review activities funding agencies are looking at ways to streamline the administration burden on NGOs while still maintaining an appropriate level of accountability for public funds. This is in recognition that funding should be directed to the provision of direct front-line services rather than meeting administration costs. Key activities include streamlining funding agreements, simplifying tendering arrangements, and applying consistent approaches to grants administration.
The Office of Fair Trading (OFT) has also been leading an extensive review of legislation to reduce the regulatory burden on NGOs.
The Australian Government will also be considering ways to improve regulatory and governance arrangements for NGOs, considering the recommendations of the December 2008 Senate Inquiry into the Disclosure Regimes for Charities and not-for-profit organisations. NSW will continue to work with the Australian Government and other states and territories on these matters through the COAG process.
NGO Support Stocktake 15
Wha
t are
we
doin
g?A
ctiv
ity
Des
crip
tion
Age
ncy
Redu
cing
the
regu
lato
ry b
urde
nTh
e O
ffice
of F
air T
radi
ng h
as u
nder
take
n ex
tens
ive
com
mun
ity
cons
ulta
tion
as p
art o
f a re
view
of t
he A
ssoc
iatio
ns In
corp
orat
ion
Act
1984
. The
Ass
ocia
tions
Inco
rpor
atio
n Am
endm
ent B
ill 2
008
mod
erni
ses
and
stre
amlin
es th
e op
erat
ion
of th
at la
w p
ropo
sed
prov
isio
ns w
ill im
prov
e th
e effi
cien
cy a
nd e
ffect
iven
ess
of th
e A
ct in
ach
ievi
ng it
s ob
ject
ives
. As
a re
sult,
the
regu
lato
ry b
urde
n on
Ass
ocia
tions
will
be
redu
ced
in c
erta
in
area
s. Fo
r exa
mpl
e, re
duci
ng a
dmin
istr
atio
n fo
r boa
rd a
ctiv
ities
incl
udin
g m
eetin
g ar
rang
emen
ts, u
se o
f ‘com
mon
sea
l’ and
fina
ncia
l rep
ortin
g ob
ligat
ions
on
smal
ler a
ssoc
iatio
ns.
OFT
Stre
amlin
ing
fund
ing
arra
ngem
ents
with
pea
k bo
dies
A
sta
ndar
d fra
mew
ork
for p
eak
body
fund
ing
and
perf
orm
ance
ag
reem
ents
was
dev
elop
ed in
con
junc
tion
with
the
sect
or.
The
purp
ose
of th
e fra
mew
ork
is to
ach
ieve
con
sist
ency
in h
ow g
over
nmen
t age
ncie
s in
NSW
set
out
the
resp
onsi
bilit
ies
and
perf
orm
ance
indi
cato
rs fo
r pea
ks
acro
ss a
ll se
ctor
s.
DA
DH
C h
as d
evel
oped
gui
delin
es a
nd s
tand
ardi
sed
the
serv
ice
spec
ifica
tion
for i
ts fu
nded
pea
ks b
ased
on
the
fram
ewor
k.
DA
DH
C
DoC
S
NSW
Hea
lth
Hou
sing
NSW
A s
ub-g
roup
of r
epre
sent
ativ
es fr
om h
uman
ser
vice
s ag
enci
es a
nd
peak
bod
ies
has
deve
lope
d a
refe
renc
e pa
per,
Serv
ice
Out
com
es fo
r Pea
k Bo
dies
, whi
ch c
larifi
es th
e ro
le o
f pea
k bo
dies
and
the
cont
ribut
ion
that
th
ey m
ake
to th
e se
ctor
. It a
lso
expl
icitl
y ou
tline
s th
e ro
le o
f pea
ks in
ca
paci
ty b
uild
ing.
Thi
s pa
per h
as b
een
endo
rsed
by
Hum
an S
ervi
ces
CEO
s (2
1 Ju
ne 2
007)
, the
For
um o
f Non
Gov
ernm
ent A
genc
ies
(FO
NG
A),
the
Coun
cil o
f Soc
ial S
ervi
ces
in N
SW (N
COSS
) and
oth
er re
pres
ente
d pe
aks,
incl
udin
g N
atio
nal D
isab
ility
Ser
vice
s N
SW, W
omen
’s H
ealth
NSW
an
d th
e N
SW F
eder
atio
n of
Hou
sing
Ass
ocia
tions
.
The
pape
r par
ticul
arly
pro
vide
s gu
idan
ce o
n th
e ty
pes
of a
ctiv
ities
, se
rvic
e ou
tcom
es a
nd in
dica
tors
that
sho
uld
be in
clud
ed in
ser
vice
sp
ecifi
catio
ns n
egot
iate
d w
ith re
spec
tive
fund
ed p
eaks
.
16 NGO Support Stocktake
Streamlining funding and regulatory processes
Act
ivit
yD
escr
iptio
nA
genc
y G
ood
Prac
tice
Gui
delin
es fo
r Fu
nded
Ser
vice
s
The
Goo
d Pr
actic
e G
uide
lines
for F
unde
d Se
rvic
es a
re a
key
initi
ativ
e of
D
oCS’
fund
ing
polic
y an
d fo
rm th
e ba
sis
of th
e qu
ality
impr
ovem
ent
com
pone
nt o
f DoC
S’ Pe
rfor
man
ce M
onito
ring
Fram
ewor
k, w
hich
pr
ovid
es a
pol
icy
and
proc
edur
al fr
amew
ork
for m
onito
ring
expe
ctat
ions
and
out
com
es fo
r DoC
S fu
nded
ser
vice
s.
The
Gui
delin
es s
uppo
rt o
rgan
isat
ions
in s
ervi
ce d
evel
opm
ent
to p
rom
ote
qual
ity o
utco
mes
for c
lient
s an
d to
ena
ble
qual
ity
impr
ovem
ent,
eval
uatio
n an
d ac
coun
tabi
lity.
The
y in
clud
e to
ols
and
info
rmat
ion
abou
t bes
t pra
ctic
e in
gov
erna
nce,
sys
tem
s an
d hu
man
re
sour
ce m
anag
emen
t, a
tool
for s
ervi
ces
to a
sses
s th
eir p
ract
ices
ag
ains
t the
Gui
delin
es, a
nd a
qua
lity
wor
k pl
an to
ass
ist s
ervi
ces
to
deve
lop
an im
prov
emen
t pla
n ba
sed
on s
elf-a
sses
smen
t.
DoC
S
Goo
d Pr
actic
e G
uide
lines
to
Gra
nts
Adm
inis
trat
ion
The
NSW
Gov
ernm
ent h
as a
pol
icy
and
acco
mpa
nyin
g gu
idel
ines
for
NSW
Gov
ernm
ent g
rant
giv
ing
agen
cies
to fa
cilit
ate
cons
iste
nt a
nd
good
pra
ctic
e gr
ants
adm
inis
trat
ion.
Thes
e to
ols
are
the
prod
uct o
f the
Gra
nts
Adm
inis
trat
ion
Revi
ew
cond
ucte
d by
the
Dep
artm
ent o
f Pre
mie
r and
Cab
inet
(DPC
) in
cons
ulta
tion
with
gra
nt g
ivin
g ag
enci
es a
nd g
rant
reci
pien
ts. T
hey
prov
ide
an o
pera
ting
fram
ewor
k fo
r NSW
gra
nt g
ivin
g ag
enci
es to
de
velo
p, d
ocum
ent a
nd p
ublic
ise
thei
r gra
nts
adm
inis
trat
ion
prac
tice.
Th
e gu
idel
ines
incl
ude
good
pra
ctic
e pr
oces
ses,
tool
s an
d re
sour
ces
for
each
ste
p in
the
gran
ts a
dmin
istr
atio
n cy
cle:
Pl
an a
nd d
esig
n th
e pr
ogra
m
1.
Prom
ote
the
prog
ram
2.
Re
ceiv
e an
d pr
oces
s ap
plic
atio
ns
3.
Offe
r gra
nts
and
ente
r int
o a
fund
ing
agre
emen
t 4.
M
onito
r and
acq
uit g
rant
s 5.
Ev
alua
te th
e pr
ogra
m.
6.
Reso
urce
s ha
ve a
lso
been
est
ablis
hed
to p
rovi
de in
form
atio
n on
:ca
tego
ries
of g
rant
s an
d re
cipi
ents
•
avai
labl
e gr
ants
pro
gram
s •
finan
cial
repo
rtin
g by
non
-pro
fit o
rgan
isat
ions
•
refe
renc
es u
sed
to d
evel
op th
is p
olic
y an
d gu
idel
ines
, and
•
rela
ted
NSW
Gov
ernm
ent p
olic
es a
nd p
roce
dure
s.•
DPC
NGO Support Stocktake 17
Act
ivit
yD
escr
iptio
nA
genc
y G
rant
seek
er M
anua
lIn
col
labo
ratio
n w
ith P
hila
nthr
opy
Aus
tral
ia, D
oCS
Com
mun
ities
Div
isio
n is
pro
duci
ng a
Gra
ntse
eker
Man
ual w
hich
will
pro
vide
sm
all t
o m
ediu
m
size
d no
n-go
vern
men
t org
anis
atio
ns w
ith a
n ea
sy-t
o-re
ad g
uide
on
how
to s
ourc
e an
d ap
ply
for a
var
iety
of g
rant
s. Th
e M
anua
l will
cov
er
a va
riety
of a
reas
incl
udin
g re
sear
chin
g an
d co
mm
unic
atin
g w
ith
pote
ntia
l fun
ders
, rec
ogni
sing
goo
d pr
ojec
t pla
nnin
g an
d w
ritin
g an
eff
ectiv
e gr
ant a
pplic
atio
n.
DoC
S
Fund
ing
Acq
uitt
als
The
Dep
artm
ent o
f Age
ing,
Dis
abili
ty a
nd H
ome
Care
(DA
DH
C)
has
stre
amlin
ed th
e ac
quitt
al p
roce
ss fo
r sm
all n
on-g
over
nmen
t or
gani
satio
ns. T
he th
resh
old
for r
equi
ring
annu
al a
ccou
nts
to b
e au
dite
d w
as li
fted
from
$25
,000
to $
100,
000
and
to a
llow
for t
hree
ye
arly
acq
uitt
als.
The
Dep
artm
ent c
ontin
ues
to w
ork
with
the
sect
or
to im
prov
e fin
anci
al p
erfo
rman
ce a
nd a
ccou
ntab
ility
incl
udin
g us
ing
a th
e N
SW S
tand
ard
Cha
rt o
f Acc
ount
s an
d de
liver
y of
info
rmat
ion
and
trai
ning
ses
sion
s to
ser
vice
pro
vide
rs o
n fin
anci
al m
anag
emen
t and
st
rate
gic
finan
cial
pla
nnin
g an
d re
port
ing.
DA
DH
C
18 NGO Support Stocktake
Supporting organisational and workforce capacity building
What is it?Capacity building is the process of developing and strengthening the skills, processes and resources that organisations need to grow and adapt. Capacity building can be directed at developing organisational capacity – the ability to manage, govern and evaluate activities, and the capacity of the workforce needed to deliver the business of the organisation – the supply of appropriately skilled workers, their ongoing training, development and support to deliver against organisational responsibilities and strategies.
NSW Government is investing significant resources to develop and support the NGOs that it funds. Agencies are participating in national activities to develop the non-government workforce across a range of critical sectors such as health, disability, ageing, children’s and community services. Agencies are also investing substantially in training and development activities to target the specific needs of particular groups of NGOs, as well as developing information and other resources to address particular skill requirements.
NGO Support Stocktake 19
Wha
t are
we
doin
g?Ca
paci
ty b
uild
ing
Act
ivit
yD
escr
iptio
nA
genc
y
Fina
ncia
l Man
agem
ent T
rain
ing
The
Dep
artm
ent o
f Age
ing,
Dis
abili
ty a
nd H
ome
Care
(DA
DH
C) h
as
been
con
duct
ing
Fina
ncia
l Man
agem
ent T
rain
ing
wor
ksho
ps fo
r ser
vice
pr
ovid
ers.
The
finan
cial
man
agem
ent t
rain
ing
prog
ram
is o
ffere
d in
face
-to
-face
and
onl
ine
wor
ksho
ps in
intr
oduc
tory
(Lev
el 1
) and
adv
ance
d (L
evel
2) l
evel
s. Fo
llow
-up
supp
ort i
s al
so a
vaila
ble
to p
artic
ipan
ts.
DA
DH
C
Uni
t Cos
ting
Tool
(UCT
)Th
e U
nit C
ostin
g To
ol (U
CT)
is a
spr
eads
heet
bas
ed to
ol to
hel
p se
rvic
e pr
ovid
ers
deve
lop
unit
cost
s fo
r DA
DH
C te
nder
ing
proc
esse
s. Th
e U
CT
has
been
dev
elop
ed to
:pr
ovid
e se
rvic
e pr
ovid
ers
with
a s
ingl
e M
icro
soft
Exc
el b
ased
•
tool
to d
evel
op a
ccur
ate
estim
ates
of t
he u
nit c
osts
of d
eliv
ery
of in
divi
dual
DA
DH
C fu
nded
ser
vice
s pr
ovid
e a
flexi
ble
and
user
-frie
ndly
form
at fo
r cos
ting
serv
ices
, •
with
the
abili
ty to
acc
omm
odat
e a
rang
e of
pro
gram
s an
d se
rvic
e ty
pes
repo
rt u
nit c
ost c
ompo
nent
s fo
r eac
h se
rvic
e •
run
“wha
t-if”
sce
nario
ana
lyse
s to
ass
ess
the
cost
impa
ct o
f •
chan
ges
to in
puts
and
ass
umpt
ions
.
DA
DH
C
Tend
er T
rain
ing
and
Ass
ista
nce
Prog
ram
The
Tend
er T
rain
ing
and
Ass
ista
nce
Prog
ram
sup
port
s no
t-fo
r-pr
ofit
serv
ice
prov
ider
s to
bet
ter p
artic
ipat
e in
DA
DH
C te
nder
ing
proc
esse
s. Th
is tr
aini
ng a
ims
to d
evel
op th
e sk
ills
and
know
ledg
e of
key
indi
vidu
als
with
in o
rgan
isat
ions
who
are
resp
onsi
ble
for p
repa
ring
tend
er
appl
icat
ions
on
beha
lf of
the
orga
nisa
tion.
DA
DH
C
Build
ing
Capa
city
– P
rofe
ssio
nal
Serv
ices
for D
isab
ility
Ser
vice
Pr
ovid
ers
Serv
ice
prov
ider
s fu
nded
by
DA
DH
C h
ave
the
oppo
rtun
ity to
obt
ain
spec
ialis
t con
sulta
ncy
serv
ices
from
Soc
ial E
nter
pris
e Co
nsul
ting
to h
elp
impr
ove
thei
r gov
erna
nce,
pla
nnin
g an
d or
gani
satio
nal p
erfo
rman
ce.
Serv
ices
are
tailo
red
to e
ach
prov
ider
’s sp
ecia
l nee
ds a
nd in
clud
e a
com
preh
ensi
ve n
eeds
ass
essm
ent.
DA
DH
C
20 NGO Support Stocktake
Supporting organisational and workforce capacity building
Act
ivit
yD
escr
iptio
nA
genc
y
Pres
choo
l Inv
estm
ent R
efor
m
Plan
Ser
vice
Ana
lysi
s an
d Bu
sine
ss D
evel
opm
ent S
uppo
rt
Proj
ect
DoC
S is
pro
vidi
ng b
usin
ess
deve
lopm
ent s
uppo
rt a
nd to
ols
to th
e N
SW p
resc
hool
sec
tor t
hrou
gh th
e Se
rvic
e A
naly
sis
and
Busi
ness
D
evel
opm
ent S
uppo
rt P
roje
ct, f
unde
d un
der D
oCS’
Pres
choo
l In
vest
men
t Ref
orm
Pla
n. U
nder
this
Pro
ject
, tw
o in
depe
nden
t co
nsul
tant
s co
ntra
cted
by
the
Dep
artm
ent w
orke
d w
ith 3
07 N
SW
pres
choo
l ser
vice
s to
del
iver
faci
litat
ed a
nd in
tens
ive
supp
ort a
nd a
dvic
e on
bus
ines
s pl
anni
ng a
nd s
ervi
ce a
naly
sis.
The
supp
ort w
as a
imed
at
prov
idin
g ba
sic
busi
ness
man
agem
ent s
kills
, and
inte
nsiv
e fa
ce-t
o-fa
ce tr
aini
ng w
ith in
divi
dual
ser
vice
s to
ass
ist t
hem
in im
prov
ing
thei
r bu
sine
ss p
ract
ices
.
The
tool
s an
d re
sour
ces
deve
lope
d fo
r the
pro
ject
are
ava
ilabl
e to
non
-go
vern
men
t chi
ldre
n’s
serv
ices
thro
ugh
the
DoC
S w
ebsi
te.
DoC
S
Mod
els
of S
hare
d Se
rvic
es in
Co
mm
unit
y H
ousi
ngH
ousi
ng N
SW (O
ffice
of C
omm
unity
Hou
sing
) has
und
erta
ken
a re
view
of
mod
els
of s
hare
d se
rvic
es in
com
mun
ity h
ousi
ng to
det
erm
ine
the
exte
nt to
whi
ch c
olla
bora
tive
appr
oach
es a
cros
s or
gani
satio
ns m
ight
le
ad to
ope
ratin
g an
d co
st e
ffici
enci
es, i
mpr
oved
via
bilit
y an
d im
prov
ed
clie
nt s
ervi
ce d
eliv
ery.
A s
hare
d se
rvic
es e
valu
atio
n fra
mew
ork
has
been
dev
elop
ed b
y an
In
tera
genc
y Re
fere
nce
Gro
up a
nd w
ill b
e us
ed to
eva
luat
e th
e sh
ared
se
rvic
e pi
lot p
roje
cts.
Hou
sing
NSW
NSW
Coo
pera
tive
Hou
sing
St
rate
gyH
ousi
ng N
SW (O
ffice
of C
omm
unity
Hou
sing
), in
col
labo
ratio
n w
ith th
e A
ssoc
iatio
n to
Res
ourc
e Co
oper
ativ
e H
ousi
ng L
td (A
RCH
), is
con
side
ring
arra
ngem
ents
for t
he c
o-op
erat
ive
hous
ing
sect
or th
at e
nabl
e be
tter
ut
ilisa
tion
of a
vaila
ble
reso
urce
s w
ithin
the
sect
or a
nd le
vera
ge
addi
tiona
l fun
ds to
incr
ease
the
supp
ly o
f soc
ial a
nd a
fford
able
hou
sing
.
An
anal
ysis
of t
he fe
asib
ility
of e
stab
lishi
ng a
n as
set h
oldi
ng c
ompa
ny
in N
SW, b
ased
upo
n th
e cu
rren
t Com
mon
Equ
ity H
ousi
ng L
td (C
EHL)
m
odel
ope
ratin
g in
Vic
toria
, has
bee
n un
dert
aken
. The
pro
ject
will
ex
amin
e th
e is
sues
ass
ocia
ted
with
tran
slat
ing
the
CEH
L m
odel
to a
N
SW s
ettin
g, th
e vi
abili
ty o
f thi
s ap
proa
ch a
nd th
e ca
paci
ty fo
r new
ar
rang
emen
ts to
sup
port
futu
re g
row
th in
the
sect
or.
Hou
sing
NSW
NGO Support Stocktake 21
Act
ivit
yD
escr
iptio
nA
genc
y
Capa
city
Bui
ldin
g Fr
amew
ork
Hou
sing
NSW
(Offi
ce o
f Com
mun
ity H
ousi
ng) i
s de
velo
ping
a
fram
ewor
k to
str
uctu
re a
nd in
tegr
ate
capa
city
bui
ldin
g in
itiat
ives
to
be u
nder
take
n or
reso
urce
d by
the
Offi
ce o
f Com
mun
ity H
ousi
ng, t
o id
entif
y ro
les,
resp
onsi
bilit
ies
and
prio
ritie
s, an
d to
dev
elop
a th
ree
year
st
rate
gy fo
r im
plem
entin
g ca
paci
ty b
uild
ing
initi
ativ
es a
cros
s th
e se
ctor
.
Hou
sing
NSW
Crea
ting
part
ners
hips
and
fo
rmin
g co
nsor
tiaD
oCS
has
initi
ated
a p
roje
ct in
par
tner
ship
with
NCO
SS to
dev
elop
an
d pi
lot a
trai
ning
and
reso
urce
kit
that
can
be
used
by
smal
l NG
Os
to s
uppo
rt a
nd re
sour
ce th
em in
cre
atin
g pa
rtne
rshi
ps a
nd fo
rmin
g co
nsor
tia.
DoC
S
Abo
rigi
nal O
ut-o
f-H
ome
Care
Ca
paci
ty B
uild
ing
A p
roje
ct to
exp
lore
opp
ortu
nitie
s an
d id
entif
y st
rate
gies
for a
num
ber
of A
borig
inal
out
-of-h
ome
care
ser
vice
s fu
nded
by
DoC
S. T
he o
bjec
tive
of th
e pr
ojec
t is
to e
xpen
d th
e ca
paci
ty a
nd c
apab
ility
of t
hese
se
rvic
es. A
n in
depe
nden
t con
sulta
nt u
nder
took
a b
usin
ess
anal
ysis
of
par
ticip
atin
g se
rvic
es a
nd s
ervi
ces
wer
e gi
ven
the
resu
lts o
f the
as
sess
men
t and
a p
lan
to g
uide
thei
r fut
ure
expa
nsio
n ov
er th
ree
year
s.
DoC
S
Infr
astr
uctu
re G
rant
s –
Men
tal
Hea
lthN
SW H
ealth
has
fund
ed a
n In
frast
ruct
ure
Gra
nts
Prog
ram
(IG
P).
The
IGP
supp
orts
men
tal h
ealth
NG
Os
by p
rovi
ding
fund
ing
(thr
ough
the
Men
tal
Hea
lth C
oord
inat
ing
Coun
cil)
to:
deve
lop
faci
litie
s an
d op
erat
ions
•en
hanc
e co
rpor
ate
gove
rnan
ce s
truc
ture
s•
stre
ngth
en m
anag
emen
t pra
ctic
es, a
nd•
mod
erni
se b
usin
ess
oper
atio
ns a
nd e
xper
tise.
•
NSW
Hea
lth
Man
agem
ent S
uppo
rt U
nit
NSW
Hea
lth p
rovi
des
fund
ing
to N
COSS
for t
he M
anag
emen
t Sup
port
U
nit (
MSU
). Th
e M
SU a
ims
to d
evel
op th
e m
anag
emen
t cap
acity
of N
SW
Hea
lth fu
nded
NG
Os.
This
is a
chie
ved
thro
ugh
deve
lopi
ng re
sour
ces,
prov
idin
g de
tails
on
avai
labl
e tr
aini
ng/c
ours
es a
nd p
rovi
ding
clie
nts
with
info
rmat
ion
and
refe
rral
on
issu
es re
leva
nt to
man
agem
ent a
nd
gove
rnan
ce.
NSW
Hea
lth
22 NGO Support Stocktake
Supporting organisational and workforce capacity building
Act
ivit
yD
escr
iptio
nA
genc
y
Plan
ning
for t
he F
utur
e: N
ew
dire
ctio
ns fo
r com
mun
ity
hous
ing
in N
SW
Plan
ning
for t
he Fu
ture
: New
dire
ctio
ns fo
r com
mun
ity h
ousin
g in
New
So
uth
Wal
es 2
007-
2012
out
lines
the
NSW
Gov
ernm
ent’s
str
ateg
y to
gr
ow th
e co
mm
unity
hou
sing
sec
tor.
New
bus
ines
s m
odel
s an
d ne
w
stru
ctur
al a
rran
gem
ents
will
be
deve
lope
d to
mee
t the
targ
et o
f gr
owin
g th
e co
mm
unity
hou
sing
sec
tor t
o 30
,000
hom
es o
ver 1
0 ye
ars.
A k
ey fo
cus
of th
e st
rate
gy is
dev
elop
ing
the
capa
city
of t
he s
ecto
r, in
clud
ing
high
per
form
ing
‘gro
wth
pro
vide
rs’.
Hou
sing
NSW
Wor
kfor
ce d
evel
opm
ent
Act
ivit
yD
escr
iptio
nA
genc
y Re
sear
ch b
ase
The
Dep
artm
ent o
f Pre
mie
r and
Cab
inet
(DPC
) has
com
mis
sion
ed a
re
sear
ch p
roje
ct th
roug
h th
e So
cial
Pol
icy
Rese
arch
Cen
tre
(SPR
C) o
f the
U
nive
rsity
of N
ew S
outh
Wal
es to
con
side
r lab
our m
arke
t dyn
amic
s in
th
e no
n-go
vern
men
t com
mun
ity s
ervi
ces
sect
or, i
nclu
ding
job
desi
gn,
educ
atio
n an
d tr
aini
ng a
nd re
crui
tmen
t and
rete
ntio
n.
DPC
/DoC
S
Lead
ersh
ip a
nd m
anag
emen
t pr
ogra
ms
Five
sch
olar
ship
s ar
e av
aila
ble
to th
e Sy
dney
Uni
vers
ity G
radu
ate
Scho
ol
of G
over
nmen
t for
NG
O s
ecto
r stu
dent
s to
dev
elop
str
ateg
ic le
ader
ship
ca
paci
ty. T
he s
chol
arsh
ips
wou
ld a
lso
allo
w p
artic
ipat
ion
in jo
int w
ork-
base
d pr
ojec
ts w
hich
con
trib
ute
to b
ette
r par
tner
ship
s be
twee
n th
e go
vern
men
t and
non
-gov
ernm
ent s
ecto
rs.
DPC
An
Indi
geno
us w
omen
’s le
ader
ship
pro
gram
to d
evel
op th
e le
ader
ship
ca
paci
ty o
f Ind
igen
ous
wom
en in
the
NSW
com
mun
ity s
ecto
r and
es
tabl
ish
an o
ngoi
ng In
dige
nous
Lea
ders
Net
wor
k w
ill b
e im
plem
ente
d jo
intly
by
NCO
SS a
nd T
ranb
y A
borig
inal
Coo
pera
tive
Colle
ge.
DPC
/ D
oCS
DoC
S Co
mm
uniti
es D
ivis
ion
ran
the
Pay
It Fo
rwar
d (P
IF) i
nitia
tive
betw
een
2005
and
200
8. T
he P
IF P
rogr
am e
nhan
ces
the
lead
ersh
ip,
men
torin
g an
d co
llabo
rativ
e sk
ills
of p
eopl
e al
read
y in
a c
omm
unity
le
ader
ship
role
. The
pro
gram
pro
vide
s pa
rtic
ipan
ts w
ith th
e op
port
unity
to
eva
luat
e th
eir l
eade
rshi
p st
yles
and
lear
n ne
w le
ader
ship
str
ateg
ies
and
skill
s. Th
e fo
rmat
of t
he p
rogr
am a
lso
allo
ws
part
icip
ants
to e
stab
lish
an e
ffect
ive
netw
ork
of c
omm
unity
lead
ers
from
a d
iver
se ra
nge
of
sett
ings
.
DoC
S
NGO Support Stocktake 23
Act
ivit
yD
escr
iptio
nA
genc
y N
GO
Tra
inin
g Pr
ogra
mTh
e N
GO
Tra
inin
g Pr
ogra
m, e
stab
lishe
d in
200
4, p
rovi
des
a ra
nge
of o
nlin
e an
d fa
ce-t
o-fa
ce tr
aini
ng m
odul
es a
nd re
sour
ces
to a
ssis
t w
ith im
prov
ing
gove
rnan
ce in
sm
all a
nd m
ediu
m N
GO
s. Co
urse
s ar
e off
ered
on
a ra
nge
of to
pics
, inc
ludi
ng o
ccup
atio
nal h
ealth
and
sa
fety
, und
erst
andi
ng fi
nanc
ial s
tate
men
ts a
nd a
uditi
ng re
port
s, st
aff
supe
rvis
ion
and
man
agem
ent c
omm
ittee
trai
ning
. Fun
ded
serv
ices
ca
n re
gist
er fo
r bot
h ac
cred
ited
and
non-
accr
edite
d tr
aini
ng a
t reg
iona
l ve
nues
acr
oss
NSW
free
of c
harg
e. T
he N
GO
Tra
inin
g Pr
ogra
m a
ims
to
assi
st D
oCS
fund
ed a
genc
ies
to:
keep
pac
e w
ith c
hang
es a
nd d
evel
opm
ents
in D
oCS
polic
y •
stre
ngth
en th
eir o
rgan
isat
iona
l cap
acity
, par
ticul
arly
aro
und
•go
vern
ance
and
fina
ncia
l man
agem
ent
deve
lop
thei
r ski
lls a
nd k
now
ledg
e to
mee
t the
ir ob
ligat
ions
und
er
•se
rvic
e ag
reem
ents
and
the
Goo
d Pr
actic
e G
uide
lines
.
DoC
S
NSW
Hea
lth –
Men
tal H
ealth
The
men
tal h
ealth
NG
O w
orkf
orce
has
bee
n su
ppor
ted
in n
umer
ous
way
s. T
he M
enta
l Hea
lth C
oord
inat
ing
Coun
cil w
as fu
nded
to d
evel
op
an e
xten
sive
NG
O D
evel
opm
ent S
trat
egy.
As
a di
rect
resu
lt of
this
st
rate
gy th
e ne
ed fo
r a L
earn
ing
and
Dev
elop
men
t Uni
t for
men
tal
heal
th N
GO
s in
NSW
was
iden
tified
. Th
e M
HLD
U h
as b
een
fund
ed fo
r th
ree
year
s fro
m 2
007/
08 fi
nanc
ial y
ear t
o su
pply
trai
ning
to th
e m
enta
l he
alth
NG
O s
ecto
r in
NSW
.
NSW
Hea
lth
Wor
kfor
ce D
evel
opm
ent S
trat
egy
Hou
sing
NSW
(Offi
ce o
f Com
mun
ity H
ousi
ng) i
s a
part
icip
ant i
n th
e w
orkf
orce
dev
elop
men
t str
ateg
y le
d by
the
NSW
Fed
erat
ion
of H
ousi
ng
Ass
ocia
tions
, ens
urin
g th
at n
on-g
over
nmen
t com
mun
ity h
ousi
ng
prov
ider
s ha
ve a
cces
s to
sta
ffing
and
cap
abili
ties
to s
usta
in g
row
th.
Hou
sing
NSW
24 NGO Support Stocktake
Supporting organisational and workforce capacity building
Info
rmat
ion
and
reso
urce
sA
ctiv
ity
Des
crip
tion
Age
ncy
It’s
Your
Bus
ines
sTh
e D
epar
tmen
t of A
gein
g, D
isab
ility
and
Hom
e Ca
re (D
AD
HC
) has
de
velo
ped
a re
sour
ce k
it, It
’s Yo
ur B
usin
ess,
that
is d
esig
ned
to e
nhan
ce
the
capa
city
of b
oard
s of
man
agem
ent t
o im
prov
e th
e de
liver
y of
se
rvic
es a
nd s
uppo
rt th
e in
crea
sed
fund
ing
and
extr
a se
rvic
es b
eing
pr
ovid
ed th
roug
h th
e N
SW G
over
nmen
t’s S
tron
ger T
oget
her s
trat
egy.
Th
e to
ol in
clud
es g
uida
nce
and
othe
r res
ourc
es re
latin
g to
cor
pora
te
gove
rnan
ce, fi
nanc
ial m
anag
emen
t, ris
k as
sess
men
t, le
gal i
ssue
s, st
rate
gic
busi
ness
pla
nnin
g an
d st
rate
gic
hum
an re
sour
ces.
DA
DH
C
Cost
ing
Man
ual f
or C
hild
and
Fa
mily
Ser
vice
sD
oCS
has
deve
lope
d a
Cost
ing
Man
ual t
o de
term
ine
the
indi
cativ
e un
it co
sts
for a
rang
e of
chi
ld a
nd fa
mily
ser
vice
s. Th
e in
tent
ion
is to
pro
vide
de
taile
d an
d co
mpr
ehen
sive
info
rmat
ion
whi
ch s
ervi
ces
can
adap
t fo
r the
ir ow
n pu
rpos
es. T
he C
ostin
g M
anua
l is
inte
nded
to b
e a
usef
ul
refe
renc
e fo
r DoC
S an
d N
GO
s w
hen
plan
ning
, dev
elop
ing
and
revi
ewin
g th
eir s
ervi
ces
and
has
been
dev
elop
ed in
clo
se c
onsu
ltatio
n w
ith th
e se
ctor
.
DoC
S
Regi
onal
Hum
an S
ervi
ce P
lann
ing
Proj
ect
The
Regi
onal
Hum
an S
ervi
ce P
lann
ing
Proj
ect w
as a
imed
at i
dent
ifyin
g ke
y su
cces
s fa
ctor
s of
NG
O p
artic
ipat
ion
in re
gion
al h
uman
ser
vice
s pl
anni
ng p
roce
sses
, as
wel
l as
deve
lopi
ng a
pra
ctic
al d
ocum
ent t
hat
coul
d be
use
d as
a p
lann
ing
reso
urce
for G
over
nmen
t and
NG
Os.
Thre
e ca
se s
tudi
es w
ere
used
as
exam
ples
of g
ood
prac
tice
in H
ome
and
Com
mun
ity C
are
serv
ices
(New
Eng
land
), Fa
mili
es N
SW (N
epea
n) a
nd
the
Illaw
arra
Are
a M
anag
emen
t Gro
up.
The
resu
lting
Goo
d Pr
actic
e G
uide
is n
ow b
eing
act
ivel
y pr
omot
ed a
cros
s N
SW G
over
nmen
t age
ncie
s an
d by
NCO
SS.
DoC
S
NGO Support Stocktake 25
Act
ivit
yD
escr
iptio
nA
genc
y
Stan
dard
Cha
rt o
f Acc
ount
sA
Sta
ndar
d Ch
art o
f Acc
ount
s has
bee
n de
velo
ped
for u
se b
y N
SW
NG
Os
– th
e to
ol w
as a
dapt
ed fr
om w
ork
done
by
the
Que
ensl
and
Uni
vers
ity o
f Tec
hnol
ogy
and
Que
ensl
and
Trea
sury
. Tra
inin
g on
the
tool
ha
s be
en p
rovi
ded
to N
GO
s ac
ross
hea
lth, c
omm
unity
ser
vice
s, H
ACC
an
d di
sabi
lity
sect
ors
and
is d
esig
ned
to m
ake
finan
cial
dat
a co
nsis
tent
ac
ross
hum
an s
ervi
ces
com
mun
ity o
rgan
isat
ions
. The
Sta
ndar
d Ch
art o
f Acc
ount
s con
sist
s of
a s
et o
f acc
ount
s, w
hich
can
be
set u
p in
mos
t acc
ount
ing
soft
war
e sy
stem
s, an
d a
data
dic
tiona
ry w
hich
pr
ovid
es th
e gu
idan
ce fo
r how
to p
roce
ss tr
ansa
ctio
ns a
nd to
dec
ide
whi
ch tr
ansa
ctio
ns g
o to
whi
ch a
ccou
nts.
Ado
ptio
n of
the
Cha
rt b
y co
mm
unity
org
anis
atio
ns is
vol
unta
ry.
DoC
S
NSW
Gov
ernm
ent V
olun
teer
ing
Web
Por
tal
A k
ey s
trat
egy
in a
chie
ving
the
Stat
e Pl
an P
riorit
y R4
Incr
ease
d Pa
rtic
ipat
ion
and
Inte
grat
ion
in C
omm
unity
Act
iviti
es is
to e
stab
lish
a N
SW
Gov
ernm
ent V
olun
teer
ing
Web
Por
tal t
o en
gage
pot
entia
l vol
unte
ers,
info
rm th
em o
f the
opp
ortu
nitie
s to
par
ticip
ate
in g
over
nmen
t-re
late
d vo
lunt
eerin
g an
d ot
her c
omm
unity
vol
unte
erin
g an
d lin
k th
em to
vo
lunt
eerin
g op
port
uniti
es a
nd v
olun
teer
sup
port
. The
reso
urce
act
s as
an
intr
oduc
tion
to v
olun
teer
ing
acro
ss a
num
ber o
f are
as o
f int
eres
t an
d di
rect
s us
ers
to s
peci
alis
t inf
orm
atio
n on
spe
cific
age
ncy
web
site
s. In
form
atio
n ha
s be
en d
evel
oped
by
the
Dep
artm
ent o
f Pre
mie
r and
Ca
bine
t’s V
olun
teer
ing
Uni
t in
cons
ulta
tion
with
age
ncie
s vi
a th
e R4
Se
nior
Offi
cers
’ Gro
up.
The
Gui
de to
Gov
ernm
ent C
omm
unity
Gra
nts
is a
reso
urce
for s
mal
l- to
m
ediu
m s
ized
org
anis
atio
ns th
at u
tilis
e vo
lunt
eers
and
ser
ves
as a
n in
trod
uctio
n to
com
mun
ity g
rant
s an
d th
e ag
enci
es th
at p
rovi
de th
em.
The
web
-bas
ed G
uide
will
sit
on th
e N
SW G
over
nmen
t Vol
unte
erin
g W
eb P
orta
l and
will
dire
ct N
GO
s to
mor
e sp
ecifi
c in
form
atio
n.
The
Gui
de to
Vol
unte
erin
g to
ass
ist s
mal
l to
med
ium
siz
ed c
omm
unity
or
gani
satio
ns th
at u
tilis
e vo
lunt
eers
, neg
otia
te th
e ra
nge
of is
sues
im
pact
ing
on th
e pr
ovis
ion
of s
ervi
ces
and
the
func
tioni
ng o
f or
gani
satio
ns. I
ssue
s in
trod
uced
by
the
Gui
de in
clud
e fin
anci
al
man
agem
ent,
volu
ntee
r man
agem
ent,
com
plia
nce
with
legi
slat
ive
requ
irem
ents
, org
anis
atio
nal m
anag
emen
t and
risk
man
agem
ent
DPC
26 NGO Support Stocktake
Supporting organisational and workforce capacity building
Act
ivit
yD
escr
iptio
nA
genc
y
Hou
sing
and
Acc
omm
odat
ion
Supp
ort I
nitia
tive
(HA
SI) R
esou
rce
Man
ual
The
HAS
I Res
ourc
e M
anua
l inf
orm
s th
e de
velo
pmen
t and
im
plem
enta
tion
of H
ASI
acr
oss
NSW
for u
se b
y N
GO
s, N
SW H
ealth
an
d A
rea
Hea
lth S
ervi
ces
and
by H
ousi
ng N
SW.
The
Man
ual d
efine
s a
com
mon
app
roac
h to
hou
sing
and
acc
omm
odat
ion
supp
ort f
or p
eopl
e w
ith a
men
tal i
llnes
s in
NSW
and
cla
rifies
the
diffe
ring
aspe
cts
whi
ch
affec
t the
day
-to-
day
runn
ing
of th
e pr
ogra
m.
NSW
Hea
lth
Hou
sing
NSW
Wha
t are
we
prop
osin
g to
do
in th
e fu
ture
? D
AD
HC
is c
urre
ntly
wor
king
join
tly w
ith N
atio
nal D
isab
ility
Ser
vice
s (N
DS)
, the
pea
k di
sabi
lity
serv
ice
prov
ider
, on
the
furt
her d
evel
opm
ent o
f •
proj
ects
to a
ssis
t dis
abili
ty w
orkf
orce
rete
ntio
n an
d de
velo
pmen
t.
Hou
sing
NSW
(Offi
ce o
f Com
mun
ity H
ousi
ng) i
s es
tabl
ishi
ng a
Bus
ines
s D
evel
opm
ent F
und
to re
sour
ce s
trat
egic
cha
nges
in th
e co
mm
unity
•
hous
ing
sect
or th
at w
ill fa
cilit
ate
the
impl
emen
tatio
n of
Pla
nnin
g fo
r the
Futu
re: N
ew d
irect
ions
for c
omm
unity
hou
sing
in N
ew S
outh
Wal
es 2
007/
08-
2012
/13.
As
part
of t
he im
plem
enta
tion
of th
e •
Reco
mm
enda
tions
of t
he S
peci
al C
omm
issio
n of
inqu
iry in
to c
hild
pro
tect
ion
serv
ices
in N
SW (S
COI),
DoC
S is
exp
lorin
g a
rang
e of
pos
sibl
e de
velo
pmen
t tra
inin
g op
tions
for N
SW A
borig
inal
NG
Os.
Giv
en th
e •
Reco
mm
enda
tions
from
the
Spec
ial C
omm
issio
ns o
f Inq
uiry
into
Chi
ld P
rote
ctio
n Se
rvic
es, D
oCS
is a
lso
cons
ider
ing
Serv
ice
Ana
lysi
s an
d Bu
sine
ss D
evel
opm
ent (
SABD
) iss
ues
as p
art o
f the
fund
ing
revi
ew Th
e se
cond
pha
se o
f dev
elop
men
t of t
he N
SW G
over
nmen
t Vol
unte
erin
g W
eb P
orta
l will
incl
ude
the
Volu
ntee
ring
Uni
t wor
king
with
key
age
ncie
s •
to e
nhan
ce th
e pr
ovis
ion
and
acce
ssib
ility
of i
nfor
mat
ion
on a
genc
y w
eb s
ites
that
rela
tes
to v
olun
teer
ing
and
volu
ntee
ring
oppo
rtun
ities
to
enco
urag
e gr
eate
r con
sist
ency
of i
nfor
mat
ion
and
reso
urce
s ac
ross
gov
ernm
ent.
NSW Government
© Crown Copyright 2009Department of Premier and Cabinet
ISBN 1 74190 101 4
www.dpc.nsw.gov.au
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