ngo support stocktake - productivity commission...ngo support stocktake 1 introduction...

NGO Support Stocktake

Developing and supporting human service non-government

organisations in NSW:

A stocktake of current activities

1NGO Support Stocktake

Introduction

Non-government organisations (NGOs) play an essential role in the planning and delivery of human services in NSW and are significant contributors to the evolution of government policy and community development.

The NGO sector is highly complex. There is significant diversity in organisational philosophy, the range of services provided, the scale of operations, the sophistication of the business model and geographic spread.

Close to $2 billion is provided annually to a core group of around 3,000 NGOs to deliver ongoing community-based services across NSW. Many more NGOs provide a significant contribution to the wider community in the arts, sport, environment, animal welfare and other sectors.

The NSW Government has invested significant resources to develop and support the human service NGO sector in NSW. The focus of this investment has been on ensuring the sustainable delivery of a key set of services to vulnerable people in NSW, and on bolstering a healthy and inclusive community life, maximising community participation opportunities.

The NSW Government has a strong track record in the development and support of community-based organisations, that track record provides the foundation and framework for further policy development and collaboration with the sector within the context of the NSW State Plan. Specifically, the State Plan commits the NSW Government to building and maintaining partnerships with the non-government sector and with other tiers of government to provide better services to the community.

The actions that are set out in this document reflect the commitments under the NSW State Plan and other sector specific policies. They also reflect the purpose, goals, principles and values of our agreement with NSW non-government human services organisations – Working Together for NSW (figure 1). This stocktake is focused on the following areas of activity, and reflects our responsibilities under that agreement:

Building and maintaining the relationship1. Improving service quality and community 2. outcomesStreamlining funding and regulatory processes3. Supporting organisational and workforce 4. capacity building.

This stocktake does not encompass the full range of funding activities undertaken by agencies, but instead sets out some of the major investments underway to support and develop this critical sector. The stocktake includes some examples of the types of work planned for the future. That list is by no means exhaustive.

This information will be used by agencies as a framework for targeting future actions to support, develop and collaborate with the human service NGO sector, particularly the delivery of actions under Chapter 6 of the NSW Government’s Action Plan Keeping them safe: A shared approach to child wellbeing which are designed to build stronger partnership between government and non-government organisations by building capacity, supporting workforce development and cultural change, providing training and development for non-government sector workers, and consultation.

The stocktake will also be used as an information sharing tool to improve awareness across agencies and NGOs of the body of work underway in this regard.

2 NGO Support Stocktake

RESP

ON

SIBI

LITI

ES O

F G

OVE

RNM

ENT

(und

er W

orki

ng T

oget

her f

or N

SW)

ensu

re th

at th

e vi

ews

of n

on-g

over

nmen

t org

anis

atio

ns a

re s

ough

t and

fu

lly c

onsi

dere

d in

soc

ial p

olic

y pr

iorit

ies

and

chan

ges

to h

uman

ser

vice

pr

ogra

ms

whe

reve

r pos

sibl

e, c

onsu

lt no

n-go

vern

men

t org

anis

atio

ns o

n is

sues

th

at a

re li

kely

to a

ffect

them

in a

man

ner t

hat a

llow

s a

reas

onab

le ti

me

for r

espo

nse

esta

blis

h ap

prop

riate

opp

ortu

nitie

s fo

r non

-gov

ernm

ent o

rgan

isat

ions

to

fully

par

ticip

ate

in h

uman

ser

vice

s pl

anni

ng a

nd e

valu

atio

n pr

oces

ses

in s

ettin

g br

oad

polic

y di

rect

ion,

reco

gnis

e th

e im

pact

of o

vera

ll G

over

nmen

t pol

icy

on c

omm

uniti

es in

clud

ing

thos

e th

at a

re

disa

dvan

tage

d

reco

gnis

e th

e in

tere

st o

f non

-gov

ernm

ent o

rgan

isat

ions

to p

ursu

e th

eir o

wn

orga

nisa

tiona

l goa

ls, b

ut e

xpec

t tha

t the

obj

ectiv

es o

f any

go

vern

men

t fun

ding

rece

ived

will

be

fully

met

by

the

orga

nisa

tion

impl

emen

t and

upg

rade

its

fund

ing

polic

ies

and

prac

tices

in a

man

ner

whi

ch b

uild

s co

nstr

uctiv

e re

latio

nshi

ps w

ith th

e no

n-go

vern

men

t hu

man

ser

vice

s se

ctor

take

acc

ount

of t

he c

halle

nges

faci

ng p

artic

ular

type

s of

non

-go

vern

men

t org

anis

atio

ns, p

artic

ular

ly s

mal

ler o

rgan

isat

ions

and

or

gani

satio

ns re

pres

entin

g or

wor

king

with

in d

isad

vant

aged

co

mm

uniti

es

enha

nce

the

capa

citie

s of

non

-gov

ernm

ent o

rgan

isat

ions

, by

intr

oduc

ing

stre

amlin

ed a

nd a

ppro

pria

te fu

ndin

g pr

actic

es th

roug

h th

e Re

view

of G

rant

s A

dmin

istr

atio

n in

itiat

ive

and

nego

tiatin

g eff

ectiv

e in

dust

ry d

evel

opm

ent i

nitia

tives

.

mak

e av

aila

ble,

in a

tim

ely

man

ner,

appr

opria

te a

nd a

dequ

ate

info

rma-

tion

and

data

to n

on-g

over

nmen

t org

anis

atio

ns

Build

ing

and

mai

ntai

ning

the

rela

tions

hip

Impr

ovin

g se

rvic

e qu

alit

y an

d co

mm

unit

y ou

tcom

es

Stre

amlin

ing

the

fund

ing

and

regu

lato

ry p

roce

ss

Supp

ortin

g th

e de

velo

pmen

t of o

rgan

isat

iona

l and

wor

kfor

ce

capa

city

ARE

AS

FOR

ACT

ION

(NG

O s

tock

take

fram

ewor

k)

NGO Support Stocktake 3

What is it?The NSW State Plan commits the NSW Government to building and maintaining partnerships with the non-government sector and with other tiers of government to provide better services to the community. Working Together for NSW provides a framework for how NSW Government human service agencies and non-government organisations will work together to support individuals, families and communities across NSW.

In the spirit of Working Together, NSW Government agencies maintain an extensive network of consultative and advisory structures with their NGO partners to inform implementation and improvements to major program areas and to inform policy development for key target groups.

The NSW State Plan creates further opportunities for the NSW Government to understand and be informed by the thinking of non-government sector peaks and providers on key social policy issues and to incorporate those into the forward plan for NSW. These opportunities complement the direct advice and input that the NSW Government gets from the people of NSW through a raft of other consultative mechanisms.

The NSW Government has also established some practical structures and networks which are designed to build informal relationships between front-line workers in the public and NGO sectors, and well as other mechanisms to meaningfully involve non-government organisations in local planning decisions and in evaluating current service responses and policies that affect them.

Building and maintaining the relationship


Wha

t are

we

doin

g?Co

nsul

tativ

e an

d ad

viso

ry m

echa

nism

sA

ctiv

ity

Des

crip

tion

Age

ncy

DA

DH

C co

mm

ittee

s an

d ad

viso

ry

bodi

esTh

e D

epar

tmen

t of A

gein

g, D

isab

ility

and

Hom

e Ca

re (D

AD

HC

) bui

lds

and

mai

ntai

ns re

latio

nshi

ps w

ith n

on-g

over

nmen

t org

anis

atio

ns

thro

ugh

a nu

mbe

r of c

omm

ittee

s an

d ad

viso

ry g

roup

s th

at a

re fo

cuse

d ar

ound

ser

vice

s fo

r par

ticul

ar c

lient

gro

ups

and

prog

ram

s. Cu

rren

tly

ther

e ar

e ov

er tw

elve

com

mitt

ees

and

advi

sory

bod

ies

prov

idin

g ad

vice

an

d ex

pert

ise

to th

e D

epar

tmen

t.

DA

DH

C

NG

O H

ousi

ng P

artn

ers

Refe

renc

e G

roup

The

NG

O H

ousi

ng P

artn

ers

Refe

renc

e G

roup

was

est

ablis

hed

in

Sept

embe

r 200

7 to

max

imis

e ou

tcom

es fo

r soc

ial h

ousi

ng c

lient

s an

d co

mm

uniti

es in

NSW

by

prov

idin

g a

foru

m fo

r non

-gov

ernm

ent p

eak

orga

nisa

tions

to p

rovi

de e

xper

t adv

ice

and

feed

back

to H

ousi

ng N

SW

on a

rang

e of

are

as in

clud

ing

the

impl

emen

tatio

n of

the

NSW

Hou

sing

an

d H

uman

Ser

vice

s A

ccor

d, n

ew p

rodu

cts

and

initi

ativ

es a

nd a

spec

ts o

f po

licy

deve

lopm

ent.

Hou

sing

NSW

Com

mun

ity

Hou

sing

Adv

isor

y Co

mm

ittee

Esta

blis

hed

in 2

001,

the

Com

mun

ity H

ousi

ng A

dvis

ory

Com

mitt

ee

prov

ides

adv

ice

to th

e M

inis

ter a

nd H

ousi

ng N

SW e

xecu

tive

on

com

mun

ity h

ousi

ng is

sues

, em

ergi

ng p

olic

y an

d re

form

s to

the

adm

inis

trat

ion

and

reso

urci

ng a

rran

gem

ents

for c

omm

unity

hou

sing

se

rvic

es.

The

Com

mitt

ee h

as re

pres

enta

tives

from

non

-gov

ernm

ent

orga

nisa

tions

and

indi

vidu

als

with

par

ticul

ar e

xper

tise

and

expe

rienc

e of

th

e co

mm

unity

hou

sing

sec

tor.

Hou

sing

NSW

Part

ners

hip

Act

ion

Reso

urce

G

roup

(PA

RG)

The

Part

ners

hip

Act

ion

Reso

urce

Gro

up (P

ARG

) brin

gs to

geth

er

Stat

e, C

omm

onw

ealth

and

non

-gov

ernm

ent o

rgan

isat

ions

to w

ork

colla

bora

tivel

y to

add

ress

hom

eles

snes

s is

sues

in N

SW. T

he P

ARG

pr

ovid

es s

trat

egic

adv

ice

to N

SW G

over

nmen

t age

ncie

s re

spon

sibl

e fo

r ho

mel

essn

ess

serv

ice

prov

isio

n on

issu

es s

uch

as s

ervi

ce im

prov

emen

ts,

serv

ice

plan

ning

and

coo

rdin

atio

n, a

nd p

olic

y de

velo

pmen

t. T

here

is

als

o an

Inne

r Syd

ney

Hom

eles

snes

s A

ctio

n Co

mm

ittee

, whi

ch is

an

advi

sory

and

dec

isio

n m

akin

g bo

dy o

vers

eein

g th

e im

plem

enta

tion

of

the

NSW

Gov

ernm

ent’s

Inne

r City

Hom

eles

snes

s Act

ion

Plan

Pha

se 2

.

Hou

sing

NSW



Act

ivit

yD

escr

iptio

nA

genc

y

Join

t Gua

rant

ee o

f Ser

vice

(JG

OS)

Im

plem

enta

tion

Refe

renc

e G

roup

The

Join

t Gua

rant

ee o

f Ser

vice

(JG

OS)

Ref

eren

ce G

roup

pro

vide

s ad

vice

on

the

regi

onal

impl

emen

tatio

n of

the

cros

s-ag

ency

agr

eem

ent f

or

peop

le w

ith m

enta

l hea

lth p

robl

ems

and

diso

rder

s liv

ing

in A

borig

inal

, co

mm

unity

or p

ublic

hou

sing

. The

gro

up a

ssis

ts w

ith th

e di

ssem

inat

ion

of in

form

atio

n ab

out t

he JG

OS

arra

ngem

ents

with

key

sta

keho

lder

s an

d he

lps

to fa

cilit

ate

enga

gem

ent w

ith th

ose

stak

ehol

ders

, as

wel

l as

iden

tifyi

ng p

riorit

ies

and

givi

ng a

dvic

e on

trai

ning

prio

ritie

s an

d ot

her

issu

es.

Hou

sing

NSW

Com

mun

ity

Rege

nera

tion

Expe

rt

Adv

isor

y Co

mm

ittee

The

Com

mun

ity R

egen

erat

ion

Expe

rt A

dvis

ory

Com

mitt

ee p

rovi

des

advi

ce to

Hou

sing

NSW

in re

latio

n to

com

mun

ity re

gene

ratio

n in

clud

ing

esse

ntia

l fra

mew

orks

to u

nder

pin

wor

k in

prim

ary

loca

tions

, re

sour

ce a

lloca

tion,

effe

ctiv

e im

plem

enta

tion,

and

the

deve

lopm

ent o

f co

nsul

tatio

n an

d co

mm

unic

atio

n st

rate

gies

.

Hou

sing

NSW

NSW

Hea

lth N

GO

Adv

isor

y Co

mm

ittee

The

NSW

Hea

lth N

GO

Adv

isor

y Co

mm

ittee

is a

sen

ior l

evel

foru

m

to e

ncou

rage

col

labo

ratio

n be

twee

n N

SW H

ealth

and

the

non-

gove

rnm

ent s

ecto

r on

the

deve

lopm

ent a

nd im

plem

enta

tion

of N

SW

Hea

lth p

olic

y, N

SW H

ealth

’s N

GO

Gra

nt P

rogr

am a

nd th

e re

latio

nshi

p w

ith th

e no

n-go

vern

men

t org

anis

atio

ns th

at it

fund

s. T

he C

omm

ittee

pr

ovid

es p

eak

NG

Os

with

an

oppo

rtun

ity to

pro

vide

adv

ice

to N

SW

Hea

lth o

n cu

rren

t iss

ues

impa

ctin

g on

them

.

NSW

Hea

lth

Men

tal H

ealth

Pro

gram

Cou

ncil

The

NSW

Men

tal H

ealth

Pro

gram

Cou

ncil

cons

ider

s, pr

ovid

es a

dvic

e an

d m

akes

reco

mm

enda

tions

on

a fu

ll ra

nge

of fi

nanc

e, a

ctiv

ity a

nd

man

agem

ent i

ssue

s of

the

men

tal h

ealth

pro

gram

and

incl

udes

re

pres

enta

tion

from

the

Men

tal H

ealth

Coo

rdin

atin

g Co

unci

l (th

e pe

ak

body

repr

esen

ting

men

tal h

ealth

non

-gov

ernm

ent o

rgan

isat

ions

). Th

e Co

unci

l is

com

plem

ente

d by

oth

er m

echa

nism

s fo

r eng

agem

ent

with

the

non-

gove

rnm

ent o

rgan

isat

ions

und

er m

ajor

men

tal h

ealth

st

rate

gies

coo

rdin

ated

thro

ugh

the

Men

tal H

ealth

Dru

g an

d A

lcoh

ol

Offi

ce, i

nclu

ding

:H

ousi

ng a

nd A

ccom

mod

atio

n Su

ppor

t Ini

tiativ

e (H

ASI

) •

The

Fam

ily a

nd C

arer

Pro

gram

•

The

Reso

urce

and

Rec

over

y Pr

ogra

m, a

nd•

The

Abo

rigin

al M

enta

l Hea

lth a

nd W

ellb

eing

Ref

eren

ce G

roup

•

NSW

Hea

lth


Act

ivit

yD

escr

iptio

nA

genc

y

Perf

orm

ance

Mon

itori

ng

Fram

ewor

k Im

plem

enta

tion

Wor

king

Gro

up

The

Perf

orm

ance

Mon

itorin

g Fr

amew

ork

Impl

emen

tatio

n W

orki

ng

Gro

up e

xist

s to

ena

ble

colla

bora

tion

betw

een

DoC

S an

d Su

ppor

ted

Acc

omm

odat

ion

Ass

ista

nce

Prog

ram

(SA

AP)

Pea

ks (t

he W

omen

’s Re

fuge

Res

ourc

e Ce

ntre

, the

You

th A

ccom

mod

atio

n A

ssoc

iatio

n N

SW

and

Hom

eles

snes

s N

SW/A

CT)

on

the

impl

emen

tatio

n of

Per

form

ance

M

onito

ring

Fram

ewor

k in

NSW

SA

AP

Serv

ices

. The

dire

ct c

ontr

ibut

ion

of

SAA

P se

rvic

es to

the

deve

lopm

ent o

f ser

vice

spe

cific

atio

ns, c

ostin

gs a

nd

repo

rtin

g to

ols

and

guid

es e

nsur

es th

at th

e po

licy

refle

cts

the

uniq

ue

natu

re o

f the

wor

k un

dert

aken

by

SAA

P, pa

rtic

ular

ly b

y w

omen

’s re

fuge

s an

d se

rvic

es w

ith o

n-ca

ll ar

rang

emen

ts.

DoC

S

Com

mun

ity

Serv

ices

Gra

nts

Prog

ram

(CSG

P) R

ound

tabl

eTh

e Co

mm

unity

Ser

vice

s G

rant

s Pr

ogra

m (C

SGP)

Rou

ndta

ble

is a

co

nsul

tativ

e gr

oup

that

incl

udes

repr

esen

tatio

n fro

m D

oCS,

loca

l go

vern

men

t and

CSG

P pe

aks,

prov

idin

g st

rate

gic

inpu

t int

o th

e re

view

of

the

Prog

ram

. The

Rou

ndta

ble

is a

lso

invo

lved

in th

e de

velo

pmen

t of

the

Serv

ice

Fram

ewor

k an

d Se

rvic

e Sp

ecifi

catio

ns fo

r the

pro

gram

.

DoC

S

Com

mun

ity

Volu

ntee

ring

For

ums

To b

uild

cap

acity

with

in th

e co

mm

unity

and

vol

unte

erin

g se

ctor

s an

d to

as

sist

in in

crea

sing

vol

unte

er n

umbe

rs a

nd d

iver

sity

, com

mun

ity fo

rum

s on

spe

cific

issu

es re

late

d to

vol

unte

erin

g ha

ve b

een

held

. For

ums

have

focu

sed

on c

ultu

rally

and

ling

uist

ical

ly d

iver

se c

omm

uniti

es a

nd

volu

ntee

ring,

and

vol

unte

erin

g in

gro

win

g re

gion

al a

reas

. Sev

eral

sm

alle

r loc

al c

omm

unity

foru

ms

on v

olun

teer

ing

have

als

o be

en h

eld

and

cont

inui

ng e

ngag

emen

t with

the

com

mun

ity w

ill c

ontr

ibut

e to

the

NSW

Gov

ernm

ent’s

pol

icy

deve

lopm

ent o

n th

is im

port

ant i

ssue

.

DPC



Act

ivit

yD

escr

iptio

nA

genc

y

Child

Pro

tect

ion

Cons

ulta

tive

Mec

hani

sms

Thre

e st

akeh

olde

r gro

ups

have

bee

n es

tabl

ishe

d as

a m

eans

of

faci

litat

ing

inpu

t to

the

Gov

ernm

ent A

ctio

n Pl

an fo

llow

ing

the

rele

ase

of th

e re

port

of t

he S

peci

al C

omm

issio

n of

Inqu

iry in

to C

hild

Pro

tect

ion

Serv

ices

in N

SW: C

hild

Pro

tect

ion

Adv

isor

y G

roup

(CPA

G);

Serv

ice

Syst

em

Adv

isor

y G

roup

(SSA

G);

and

Com

mun

ity a

nd C

arer

s A

dvis

ory

Gro

up

(CC

AG

).Gro

ups.

Th

e m

ain

func

tion

of th

ese

grou

ps is

to p

rovi

de h

igh

leve

l pol

icy

advi

ce a

nd in

form

ed s

take

hold

er in

put o

n is

sues

aris

ing

in

the

deve

lopm

ent a

nd im

plem

enta

tion

of th

e N

SW G

over

nmen

t’s A

ctio

n Pl

an.

DoC

S


Networking ToolsA

ctiv

ity

Des

crip

tion

Age

ncy

Web

site

: com

mun

ityb

uild

ers.

nsw

Th

e w

ebsi

te c

omm

unity

build

ers.n

sw w

as d

evel

oped

in re

spon

se

to c

omm

uniti

es w

antin

g to

acc

ess

info

rmat

ion

abou

t wha

t oth

ers

are

doin

g an

d w

hat w

orks

to m

ake

thei

r com

mun

ity s

afer

, hea

lthie

r, in

clus

ive,

and

mor

e vi

bran

t and

ent

erpr

isin

g. It

is a

n in

tera

ctiv

e cl

earin

g ho

use

whe

re th

e us

ers

cont

ribut

e co

nten

t and

ong

oing

dev

elop

men

t pu

blis

hing

thei

r sto

ries

and

tips.

Use

rs in

clud

e co

mm

unity

mem

bers

of

all a

ges,

diffe

rent

com

mun

ity o

rgan

isat

ions

, com

mun

ity w

orke

rs a

nd a

ll le

vels

of g

over

nmen

t and

bus

ines

s.

The

site

incl

udes

cur

rent

info

rmat

ion

abou

t fun

ding

and

aw

ards

pr

ogra

ms,

an e

vent

s ca

lend

ar, d

iscu

ssio

n fo

rum

, res

ourc

es a

nd to

ols

rele

vant

to a

sses

sing

com

mun

ity s

tren

gths

and

nee

ds, p

lann

ing

and

man

agin

g co

mm

unity

pro

ject

s an

d ca

se s

tudi

es a

nd in

form

atio

n ab

out

exis

ting

and

prev

ious

ly ru

n pr

ojec

ts.

DoC

S

Serv

ice

Prov

ider

Por

tal

The

Dep

artm

ent o

f Age

ing,

Dis

abili

ty a

nd H

ome

Care

(DA

DH

C) S

ervi

ce

Prov

ider

Por

tal i

s a

secu

re w

eb-b

ased

app

licat

ion

whi

ch p

rovi

des

acce

ss

to a

rang

e of

info

rmat

ion

for s

ervi

ce p

rovi

ders

and

ope

ns n

ew c

hann

els

of c

omm

unic

atio

n be

twee

n pr

ovid

ers

and

the

Dep

artm

ent.

The

obje

ctiv

es o

f the

Ser

vice

Pro

vide

r Por

tal a

re to

impr

ove

the

info

rmat

ion

flow

bet

wee

n se

rvic

e pr

ovid

ers

and

the

Dep

artm

ent,

esta

blis

h e-

busi

ness

pro

cess

es a

nd s

trea

mlin

e re

port

ing

and

acco

unta

bilit

y pr

oces

ses.

DA

DH

C

Hum

an S

ervi

ce N

etw

ork

(HSN

et)

Hum

an S

ervi

ces

Net

wor

k (H

SNet

) pro

vide

s N

SW g

over

nmen

t age

ncie

s an

d N

GO

s w

ith a

num

ber o

f too

ls to

ass

ist i

n da

y-to

-day

ser

vice

del

iver

y in

clud

ing,

Ser

vice

Link

(an

onlin

e di

rect

ory

of h

uman

ser

vice

s in

NSW

) an

d Re

ferr

alLi

nk (a

n el

ectr

onic

clie

nt re

ferr

al s

yste

m).

HSN

et a

lso

serv

es

as a

cen

tral

mee

ting

plac

e fo

r inf

orm

atio

n ex

chan

ge fo

r all

com

mun

ity-

base

d w

orke

rs. H

SNet

has

onl

ine

disc

ussi

on fo

rum

s w

hich

offe

r or

gani

satio

ns th

e fa

cilit

y to

exc

hang

e in

form

atio

n, to

pub

lish

and

shar

e do

cum

ents

, and

onl

ine

lear

ning

(e-le

arni

ng) o

ppor

tuni

ties.

Com

mer

ce


Joint PlanningA

ctiv

ity

Des

crip

tion

Age

ncy

Regi

onal

Co-

ordi

natio

n M

anag

emen

t Pro

gram

Th

e D

epar

tmen

t of P

rem

ier a

nd C

abin

et (D

PC) m

anag

es th

e Re

gion

al

Coor

dina

tion

Prog

ram

(RC

P). U

nder

the

RCP

seni

or re

gion

al m

anag

ers

of

Stat

e G

over

nmen

t age

ncie

s w

ork

with

the

DPC

Reg

iona

l Coo

rdin

ator

to:

iden

tify

and

prio

ritis

e lo

cal i

ssue

s th

at re

quire

a m

ulti-

agen

cy

•re

spon

se.

deve

lop,

man

age

and

revi

ew re

gion

al s

trat

egic

pro

ject

s.•

enha

nce

inte

rage

ncy

netw

orks

and

info

rmat

ion

exch

ange

.•

NG

Os

are

key

cont

ribut

ors

to m

any

RCP

initi

ativ

es –

with

ove

r 30

perc

ent i

nclu

ding

NG

Os

as d

irect

par

tner

s.

DPC

Prog

ram

Pla

nnin

g Fr

amew

orks

–

Exam

ples

:A

ll of

the

fund

ing

prog

ram

s m

anag

ed b

y hu

man

ser

vice

age

ncie

s in

clud

e N

GO

s as

key

par

tner

s in

the

desi

gn a

nd id

entifi

catio

n of

loca

l pr

iorit

ies.

Exam

ples

of s

ucce

ssfu

l joi

nt p

lann

ing

fram

ewor

ks in

clud

e:

Fam

ilies

NSW

: Fam

ilies

NSW

is a

n ea

rly c

hild

hood

pre

vent

ion

and

early

in

terv

entio

n st

rate

gy jo

intly

gov

erne

d by

five

gov

ernm

ent a

genc

ies

(NSW

Hea

lth, D

epar

tmen

t of C

omm

unity

Ser

vice

s, H

ousi

ng N

SW,

Dep

artm

ent o

f Edu

catio

n an

d Tr

aini

ng a

nd D

epar

tmen

t of A

gein

g D

isab

ility

and

Hom

e Ca

re) a

s w

ell a

s no

n-go

vern

men

t org

anis

atio

ns a

nd

loca

l cou

ncils

. At t

he c

ore

of p

lann

ing

for F

amili

es N

SW is

inte

rage

ncy

part

ners

hip,

an

outc

omes

focu

s ba

sed

on R

esul

ts B

ased

Acc

ount

abili

ty

and

utili

sing

uni

vers

al in

itiat

ives

as

the

basi

s fo

r any

targ

etin

g of

ser

vice

s de

term

ined

by

loca

l pop

ulat

ion

leve

l nee

d.

DoC

S

Hom

e an

d Co

mm

unit

y Ca

re (H

ACC

): D

epar

tmen

t of A

gein

g, D

isab

ility

an

d H

ome

Care

(DA

DH

C) r

egio

ns p

repa

re re

gion

al p

lans

out

linin

g ke

y ob

ject

ives

and

str

ateg

ies

for t

he H

ome

and

Com

mun

ity C

are

(HA

CC)

Prog

ram

to im

prov

e ou

tcom

es fo

r fra

il ol

der p

eopl

e, p

eopl

e w

ith a

di

sabi

lity

and

thei

r car

ers

livin

g in

the

regi

on. T

hese

pla

ns a

re in

form

ed

by c

onsu

ltatio

n, in

clud

ing

curr

ent a

nd p

oten

tial H

ACC

clie

nts,

serv

ice

prov

ider

s, an

d lo

cal,

stat

e an

d A

ustr

alia

n go

vern

men

t age

ncie

s.

DA

DH

C


Joint PlanningA

ctiv

ity

Des

crip

tion

Age

ncy

Dis

abili

ty A

ctio

n Pl

anTh

e D

epar

tmen

t of A

gein

g, D

isab

ility

and

Hom

e Ca

re (D

AD

HC

) is

resp

onsi

ble

for d

evel

opin

g w

hole

-of-

Gov

ernm

ent f

ram

ewor

ks to

ass

ist

NSW

Gov

ernm

ent a

genc

ies

deve

lop

Dis

abili

ty A

ctio

n Pl

ans.

Age

ncie

s ar

e re

quire

d to

con

sult

with

the

disa

bilit

y se

ctor

in th

e de

velo

pmen

t of D

isab

ility

Act

ion

Plan

s. Th

is c

an b

e do

ne in

a v

arie

ty

of w

ays,

for e

xam

ple,

som

e of

the

larg

er a

genc

ies

may

est

ablis

h co

nsul

tativ

e co

mm

ittee

s w

hich

hav

e m

embe

rshi

p fro

m th

e se

ctor

. Suc

h co

mm

ittee

s w

ould

hav

e a

role

gui

ding

the

deve

lopm

ent o

f Dis

abili

ty

Act

ion

Plan

s an

d m

onito

ring

plan

s on

ce th

ey a

re in

pla

ce.

DA

DH

C is

als

o pr

opos

ing

to w

ork

with

the

NG

O s

ecto

r to

deve

lop

a st

ream

lined

and

co-

ordi

nate

d ap

proa

ch to

ass

istin

g ag

enci

es w

ith

the

cons

ulta

tion

proc

ess.

To th

is e

nd, D

AD

HC

is c

anva

ssin

g th

e id

ea

of e

stab

lishi

ng a

sm

all n

etw

ork

of d

isab

ility

sec

tor ‘e

xper

ts’ w

ho c

ould

w

ork

with

the

Dep

artm

ent t

o pr

ovid

e a

link

betw

een

NSW

Gov

ernm

ent

agen

cies

and

the

sect

or m

ore

broa

dly.

Thi

s w

ould

be

part

icul

arly

im

port

ant f

or s

mal

ler a

genc

ies

that

may

not

hav

e th

e re

sour

ces

to

esta

blis

h a

sepa

rate

con

sulta

tive

com

mitt

ee.

DA

DH

C

Wha

t are

we

prop

osin

g to

do

in th

e fu

ture

?Th

e D

epar

tmen

t of P

rem

ier a

nd C

abin

et’s

Volu

ntee

ring

Uni

t will

dev

elop

a p

lan

for t

he d

eliv

ery

of th

e M

inis

ter f

or V

olun

teer

ing’

s pr

opos

ed

• exte

nsiv

e pr

ogra

m o

f loc

al c

omm

unity

vol

unte

erin

g fo

rum

s th

roug

hout

the

Stat

e in

200

9.To

coi

ncid

e w

ith th

e lo

cal c

omm

unity

vol

unte

erin

g fo

rum

s be

ing

run

thro

ugho

ut 2

009,

the

Volu

ntee

ring

Uni

t will

be

cond

uctin

g se

ssio

ns w

ith

• mem

bers

of t

he V

olun

teer

Ref

erra

l Cen

tres

to c

onsi

der r

isk

man

agem

ent i

ssue

s fo

r com

mun

ity o

rgan

isat

ions

util

isin

g vo

lunt

eers

.W

ork

in p

artn

ersh

ip w

ith p

eak

non-

gove

rnm

ent a

genc

ies

and

serv

ice

prov

ider

s to

del

iver

on

join

t ini

tiativ

es u

nder

•

Keep

ing

them

safe


Improving service quality and community outcomes

What is it?Providing good quality, sustainable services is a foundation principle for any organisation. The NSW Government has accountability to the people of NSW to ensure that public funds are used in the most effective and value-for-money way. This applies to services provided directly by NSW government agencies and the organisations that it funds or from which it purchases goods and services.

The NGO sector provides a wide range of services to people in NSW, funded through state and national programs and often administered by NSW government agencies. As funders, agencies are responsible for ensuring that services are effective and relevant. This responsibility does not detract from the corporate governance responsibilities of service providers.

Priorities for the main funding agencies are designing and implementing quality assurance and monitoring systems that are sufficiently robust to reflect the effectiveness and value for money of particular services, and creating an evidence base for what works both at an individual service level and in a regional service system and industry-wide context. The results of quality assurance and monitoring activities are also critical to NGOs in accounting to their stakeholders and for continually improving the services they provide in their local communities.

Many of the programs administered by the NSW Government are funded through bilateral agreements with the Australian Government. As a result, monitoring and quality assurance arrangements need to reflect the national service standards applicable to those programs.

In 2004, NSW human service agencies worked together with NGO representative groups (including the Mental Health Coordinating Council) to develop a generic quality framework for human service organisations. That framework forms the basis for the design and implementation of contemporary monitoring and quality assurance activities across human service funding agencies.


Wha

t are

we

doin

g?A

ctiv

ity

Des

crip

tion

Age

ncy

Serv

ice

Dev

elop

men

t and

Re

port

ing

Fram

ewor

k (S

DRF

) for

A

bori

gina

l Com

mun

ity

Cont

rolle

d H

ealth

Ser

vice

s

The

SDRF

has

bee

n im

plem

ente

d to

impr

ove

the

actio

n pl

anni

ng

proc

ess

and

its c

apac

ity to

ser

ve th

e ne

ed o

f Abo

rigin

al C

omm

unity

Co

ntro

lled

Hea

lth S

ervi

ces

fund

ed b

y th

e N

SW H

ealth

and

the

(Com

mon

wea

lth) O

ffice

for A

borig

inal

and

Tor

res

Stra

it Is

land

er H

ealth

(O

ATSI

H).

The

SDRF

act

ion

plan

ning

pro

cess

pro

vide

s a

com

preh

ensi

ve

fram

ewor

k fo

r ser

vice

pla

nnin

g an

d si

gnifi

cant

ly re

duce

s th

e bu

rden

of

repo

rtin

g. T

he S

DRF

pro

vide

s a

com

preh

ensi

ve fr

amew

ork

for s

ervi

ces

to

plan

for,

and

repo

rt a

gain

st th

eir n

on-fi

nanc

ial a

ctiv

ities

. Per

form

ance

is

mon

itore

d jo

intly

by

NSW

Hea

lth a

nd O

ATSI

H.

NSW

Hea

lth

Inte

grat

ed M

onito

ring

Fra

mew

ork

(IMF)

The

Dep

artm

ent o

f Age

ing,

Dis

abili

ty a

nd H

ome

Care

(DA

DH

C) i

s re

spon

sibl

e fo

r mon

itorin

g se

rvic

e de

liver

y to

old

er p

eopl

e an

d pe

ople

w

ith a

dis

abili

ty a

nd th

eir c

arer

s by

bot

h N

SW g

over

nmen

t age

ncie

s an

d th

e N

GO

sec

tor.

In c

onsu

ltatio

n w

ith c

omm

unity

car

e in

dust

ry p

eaks

an

d se

rvic

e pr

ovid

ers,

DA

DH

C h

as d

evel

oped

the

Inte

grat

ed M

onito

ring

Fram

ewor

k (IM

F). T

he IM

F in

tegr

ates

the

vario

us m

onito

ring

activ

ities

cu

rren

tly u

nder

take

n by

DA

DH

C a

nd is

con

sist

ent w

ith th

e ge

nera

l ap

proa

ches

take

n by

oth

er h

uman

ser

vice

s. Th

e IM

F ap

plie

s to

ser

vice

s op

erat

ed b

y th

e D

epar

tmen

t and

fund

ed s

ervi

ce p

rovi

ders

.

DA

DH

C

DA

DH

C Q

ualit

y Po

licy

and

Qua

lity

Requ

irem

ents

DA

DH

C is

als

o cu

rren

tly w

orki

ng to

dev

elop

a n

ew Q

ualit

y Fr

amew

ork.

Th

e D

AD

HC

Qua

lity

Fram

ewor

k co

nsis

ts o

f the

DA

DH

C Q

ualit

y Po

licy

and

DA

DH

C Q

ualit

y Re

quire

men

ts. T

he p

roje

ct h

as d

evel

oped

a s

ingl

e se

t of S

ervi

ce O

utco

mes

that

com

bine

s th

e D

isab

ility

Sta

ndar

ds, H

ACC

st

anda

rds

and

othe

r key

sta

ndar

ds in

to th

e Q

ualit

y Re

quire

men

ts.

The

fram

ewor

k ai

ms

to e

stab

lish

a th

ird p

arty

(JA

S-A

NZ)

cer

tifica

tion

asse

ssm

ent a

pplic

able

to a

ll D

AD

HC

ope

rate

d an

d D

AD

HC

fund

ed

serv

ices

from

200

9. It

will

pro

vide

a c

onsi

sten

t app

roac

h to

the

mon

itorin

g of

ser

vice

s ac

ross

the

sect

or a

nd w

ill b

e su

ppor

ted

by a

n ex

tens

ive

prog

ram

of s

uppo

rt a

nd re

sour

ces.

Improving service quality and community outcomes


Act

ivit

yD

escr

iptio

nA

genc

y

Perf

orm

ance

Mon

itori

ng

Fram

ewor

k (P

MF)

The

Perf

orm

ance

Mon

itorin

g Fr

amew

ork

for F

unde

d Se

rvic

es (t

he

PMF)

des

crib

es th

e ap

proa

ch D

oCS

uses

to d

emon

stra

te th

at fu

nds

are

used

effi

cien

tly a

nd e

ffect

ivel

y, c

onsi

sten

t with

gov

ernm

ent p

riorit

ies

and

com

mun

ity n

eeds

. The

Fra

mew

ork

is d

esig

ned

to s

uppo

rt fu

nded

se

rvic

es in

: co

mpl

ying

with

the

•Se

rvic

e Ag

reem

ent

achi

evin

g re

sults

set

out

in th

e •

Serv

ice

Spec

ifica

tion

mak

ing

prog

ress

in in

tegr

atin

g th

e D

oCS

•G

ood

Prac

tice

Gui

delin

es in

to th

eir p

ract

ice,

and

whe

re n

eces

sary

, dev

elop

ing

a pl

an to

fix

any

issu

es th

at

•pr

even

t ful

l com

plia

nce

with

the

Serv

ice

Spec

ifica

tion.

The

PMF

repl

aces

a ra

nge

of D

oCS

acco

unta

bilit

y an

d pe

rfor

man

ce

man

agem

ent s

trat

egie

s w

ith a

sin

gle,

sta

ndar

dise

d an

d st

ream

lined

ap

proa

ch to

per

form

ance

mon

itorin

g.

DoC

S

Regi

stra

r of C

omm

unit

y H

ousi

ngA

men

dmen

ts to

the

Hou

sing

Act 2

001

pass

ed b

y Pa

rliam

ent i

n O

ctob

er

2007

pro

vide

d th

e le

gisl

ativ

e fra

mew

ork

for a

new

regu

lato

ry s

yste

m fo

r co

mm

unity

hou

sing

pro

vide

rs in

NSW

. The

Reg

istr

ar u

nder

take

s th

e ro

le

of re

gula

tor.

The

code

con

tain

ed in

Hou

sing

Regu

latio

n 20

08 d

escr

ibed

ni

ne re

quire

d ou

tcom

es in

clud

ing

a so

und

gove

rnan

ce fr

amew

ork

and

high

sta

ndar

ds o

f pro

bity

and

con

duct

. The

regu

latio

n w

as re

leas

ed fo

r pu

blic

con

sulta

tion

and

the

Offi

ce o

f the

Reg

istr

ar w

as e

stab

lishe

d.

Hou

sing

NSW

Wha

t are

we

prop

osin

g to

do

in th

e fu

ture

? Co

mm

onw

ealth

/Sta

te A

ccre

dita

tion

and

Repo

rtin

g pr

ojec

t•

will

ass

ess

the

exte

nt to

whi

ch m

utua

l rec

ogni

tion

of o

ther

qua

lity

syst

ems

acro

ss

othe

r gov

ernm

ent a

genc

ies

can

be a

pplie

d in

NSW

par

ticul

arly

focu

sing

on

gene

ric a

spec

ts o

f ser

vice

del

iver

y, s

uch

as g

over

nanc

e, fi

nanc

ial

man

agem

ent a

nd h

uman

reso

urce

s. Th

e M

enta

l Hea

lth D

rug

and

Alc

ohol

Offi

ce (M

HD

AO

) is

deve

lopi

ng m

onito

ring

and

repo

rtin

g sy

stem

s fo

r bot

h H

ousi

ng a

nd A

ccom

mod

atio

n •

Supp

ort I

nitia

tive

(HA

SI) a

nd th

e Fa

mily

and

Car

ers

prog

ram

.Th

e D

epar

tmen

t of C

omm

unity

Ser

vice

s (D

oCS)

will

be

prog

ress

ivel

y im

plem

entin

g th

eir P

erfo

rman

ce M

onito

ring

Fram

ewor

k ac

ross

all

prog

ram

s.•


Streamlining funding and regulatory processes

What is it?Through their monitoring and review activities funding agencies are looking at ways to streamline the administration burden on NGOs while still maintaining an appropriate level of accountability for public funds. This is in recognition that funding should be directed to the provision of direct front-line services rather than meeting administration costs. Key activities include streamlining funding agreements, simplifying tendering arrangements, and applying consistent approaches to grants administration.

The Office of Fair Trading (OFT) has also been leading an extensive review of legislation to reduce the regulatory burden on NGOs.

The Australian Government will also be considering ways to improve regulatory and governance arrangements for NGOs, considering the recommendations of the December 2008 Senate Inquiry into the Disclosure Regimes for Charities and not-for-profit organisations. NSW will continue to work with the Australian Government and other states and territories on these matters through the COAG process.


Wha

t are

we

doin

g?A

ctiv

ity

Des

crip

tion

Age

ncy

Redu

cing

the

regu

lato

ry b

urde

nTh

e O

ffice

of F

air T

radi

ng h

as u

nder

take

n ex

tens

ive

com

mun

ity

cons

ulta

tion

as p

art o

f a re

view

of t

he A

ssoc

iatio

ns In

corp

orat

ion

Act

1984

. The

Ass

ocia

tions

Inco

rpor

atio

n Am

endm

ent B

ill 2

008

mod

erni

ses

and

stre

amlin

es th

e op

erat

ion

of th

at la

w p

ropo

sed

prov

isio

ns w

ill im

prov

e th

e effi

cien

cy a

nd e

ffect

iven

ess

of th

e A

ct in

ach

ievi

ng it

s ob

ject

ives

. As

a re

sult,

the

regu

lato

ry b

urde

n on

Ass

ocia

tions

will

be

redu

ced

in c

erta

in

area

s. Fo

r exa

mpl

e, re

duci

ng a

dmin

istr

atio

n fo

r boa

rd a

ctiv

ities

incl

udin

g m

eetin

g ar

rang

emen

ts, u

se o

f ‘com

mon

sea

l’ and

fina

ncia

l rep

ortin

g ob

ligat

ions

on

smal

ler a

ssoc

iatio

ns.

OFT

Stre

amlin

ing

fund

ing

arra

ngem

ents

with

pea

k bo

dies

A

sta

ndar

d fra

mew

ork

for p

eak

body

fund

ing

and

perf

orm

ance

ag

reem

ents

was

dev

elop

ed in

con

junc

tion

with

the

sect

or.

The

purp

ose

of th

e fra

mew

ork

is to

ach

ieve

con

sist

ency

in h

ow g

over

nmen

t age

ncie

s in

NSW

set

out

the

resp

onsi

bilit

ies

and

perf

orm

ance

indi

cato

rs fo

r pea

ks

acro

ss a

ll se

ctor

s.

DA

DH

C h

as d

evel

oped

gui

delin

es a

nd s

tand

ardi

sed

the

serv

ice

spec

ifica

tion

for i

ts fu

nded

pea

ks b

ased

on

the

fram

ewor

k.

DA

DH

C

DoC

S

NSW

Hea

lth

Hou

sing

NSW

A s

ub-g

roup

of r

epre

sent

ativ

es fr

om h

uman

ser

vice

s ag

enci

es a

nd

peak

bod

ies

has

deve

lope

d a

refe

renc

e pa

per,

Serv

ice

Out

com

es fo

r Pea

k Bo

dies

, whi

ch c

larifi

es th

e ro

le o

f pea

k bo

dies

and

the

cont

ribut

ion

that

th

ey m

ake

to th

e se

ctor

. It a

lso

expl

icitl

y ou

tline

s th

e ro

le o

f pea

ks in

ca

paci

ty b

uild

ing.

Thi

s pa

per h

as b

een

endo

rsed

by

Hum

an S

ervi

ces

CEO

s (2

1 Ju

ne 2

007)

, the

For

um o

f Non

Gov

ernm

ent A

genc

ies

(FO

NG

A),

the

Coun

cil o

f Soc

ial S

ervi

ces

in N

SW (N

COSS

) and

oth

er re

pres

ente

d pe

aks,

incl

udin

g N

atio

nal D

isab

ility

Ser

vice

s N

SW, W

omen

’s H

ealth

NSW

an

d th

e N

SW F

eder

atio

n of

Hou

sing

Ass

ocia

tions

.

The

pape

r par

ticul

arly

pro

vide

s gu

idan

ce o

n th

e ty

pes

of a

ctiv

ities

, se

rvic

e ou

tcom

es a

nd in

dica

tors

that

sho

uld

be in

clud

ed in

ser

vice

sp

ecifi

catio

ns n

egot

iate

d w

ith re

spec

tive

fund

ed p

eaks

.


Streamlining funding and regulatory processes

Act

ivit

yD

escr

iptio

nA

genc

y G

ood

Prac

tice

Gui

delin

es fo

r Fu

nded

Ser

vice

s

The

Goo

d Pr

actic

e G

uide

lines

for F

unde

d Se

rvic

es a

re a

key

initi

ativ

e of

D

oCS’

fund

ing

polic

y an

d fo

rm th

e ba

sis

of th

e qu

ality

impr

ovem

ent

com

pone

nt o

f DoC

S’ Pe

rfor

man

ce M

onito

ring

Fram

ewor

k, w

hich

pr

ovid

es a

pol

icy

and

proc

edur

al fr

amew

ork

for m

onito

ring

expe

ctat

ions

and

out

com

es fo

r DoC

S fu

nded

ser

vice

s.

The

Gui

delin

es s

uppo

rt o

rgan

isat

ions

in s

ervi

ce d

evel

opm

ent

to p

rom

ote

qual

ity o

utco

mes

for c

lient

s an

d to

ena

ble

qual

ity

impr

ovem

ent,

eval

uatio

n an

d ac

coun

tabi

lity.

The

y in

clud

e to

ols

and

info

rmat

ion

abou

t bes

t pra

ctic

e in

gov

erna

nce,

sys

tem

s an

d hu

man

re

sour

ce m

anag

emen

t, a

tool

for s

ervi

ces

to a

sses

s th

eir p

ract

ices

ag

ains

t the

Gui

delin

es, a

nd a

qua

lity

wor

k pl

an to

ass

ist s

ervi

ces

to

deve

lop

an im

prov

emen

t pla

n ba

sed

on s

elf-a

sses

smen

t.

DoC

S

Goo

d Pr

actic

e G

uide

lines

to

Gra

nts

Adm

inis

trat

ion

The

NSW

Gov

ernm

ent h

as a

pol

icy

and

acco

mpa

nyin

g gu

idel

ines

for

NSW

Gov

ernm

ent g

rant

giv

ing

agen

cies

to fa

cilit

ate

cons

iste

nt a

nd

good

pra

ctic

e gr

ants

adm

inis

trat

ion.

Thes

e to

ols

are

the

prod

uct o

f the

Gra

nts

Adm

inis

trat

ion

Revi

ew

cond

ucte

d by

the

Dep

artm

ent o

f Pre

mie

r and

Cab

inet

(DPC

) in

cons

ulta

tion

with

gra

nt g

ivin

g ag

enci

es a

nd g

rant

reci

pien

ts. T

hey

prov

ide

an o

pera

ting

fram

ewor

k fo

r NSW

gra

nt g

ivin

g ag

enci

es to

de

velo

p, d

ocum

ent a

nd p

ublic

ise

thei

r gra

nts

adm

inis

trat

ion

prac

tice.

Th

e gu

idel

ines

incl

ude

good

pra

ctic

e pr

oces

ses,

tool

s an

d re

sour

ces

for

each

ste

p in

the

gran

ts a

dmin

istr

atio

n cy

cle:

Pl

an a

nd d

esig

n th

e pr

ogra

m

1.

Prom

ote

the

prog

ram

2.

Re

ceiv

e an

d pr

oces

s ap

plic

atio

ns

3.

Offe

r gra

nts

and

ente

r int

o a

fund

ing

agre

emen

t 4.

M

onito

r and

acq

uit g

rant

s 5.

Ev

alua

te th

e pr

ogra

m.

6.

Reso

urce

s ha

ve a

lso

been

est

ablis

hed

to p

rovi

de in

form

atio

n on

:ca

tego

ries

of g

rant

s an

d re

cipi

ents

•

avai

labl

e gr

ants

pro

gram

s •

finan

cial

repo

rtin

g by

non

-pro

fit o

rgan

isat

ions

•

refe

renc

es u

sed

to d

evel

op th

is p

olic

y an

d gu

idel

ines

, and

•

rela

ted

NSW

Gov

ernm

ent p

olic

es a

nd p

roce

dure

s.•

DPC


Act

ivit

yD

escr

iptio

nA

genc

y G

rant

seek

er M

anua

lIn

col

labo

ratio

n w

ith P

hila

nthr

opy

Aus

tral

ia, D

oCS

Com

mun

ities

Div

isio

n is

pro

duci

ng a

Gra

ntse

eker

Man

ual w

hich

will

pro

vide

sm

all t

o m

ediu

m

size

d no

n-go

vern

men

t org

anis

atio

ns w

ith a

n ea

sy-t

o-re

ad g

uide

on

how

to s

ourc

e an

d ap

ply

for a

var

iety

of g

rant

s. Th

e M

anua

l will

cov

er

a va

riety

of a

reas

incl

udin

g re

sear

chin

g an

d co

mm

unic

atin

g w

ith

pote

ntia

l fun

ders

, rec

ogni

sing

goo

d pr

ojec

t pla

nnin

g an

d w

ritin

g an

eff

ectiv

e gr

ant a

pplic

atio

n.

DoC

S

Fund

ing

Acq

uitt

als

The

Dep

artm

ent o

f Age

ing,

Dis

abili

ty a

nd H

ome

Care

(DA

DH

C)

has

stre

amlin

ed th

e ac

quitt

al p

roce

ss fo

r sm

all n

on-g

over

nmen

t or

gani

satio

ns. T

he th

resh

old

for r

equi

ring

annu

al a

ccou

nts

to b

e au

dite

d w

as li

fted

from

$25

,000

to $

100,

000

and

to a

llow

for t

hree

ye

arly

acq

uitt

als.

The

Dep

artm

ent c

ontin

ues

to w

ork

with

the

sect

or

to im

prov

e fin

anci

al p

erfo

rman

ce a

nd a

ccou

ntab

ility

incl

udin

g us

ing

a th

e N

SW S

tand

ard

Cha

rt o

f Acc

ount

s an

d de

liver

y of

info

rmat

ion

and

trai

ning

ses

sion

s to

ser

vice

pro

vide

rs o

n fin

anci

al m

anag

emen

t and

st

rate

gic

finan

cial

pla

nnin

g an

d re

port

ing.

DA

DH

C


Supporting organisational and workforce capacity building

What is it?Capacity building is the process of developing and strengthening the skills, processes and resources that organisations need to grow and adapt. Capacity building can be directed at developing organisational capacity – the ability to manage, govern and evaluate activities, and the capacity of the workforce needed to deliver the business of the organisation – the supply of appropriately skilled workers, their ongoing training, development and support to deliver against organisational responsibilities and strategies.

NSW Government is investing significant resources to develop and support the NGOs that it funds. Agencies are participating in national activities to develop the non-government workforce across a range of critical sectors such as health, disability, ageing, children’s and community services. Agencies are also investing substantially in training and development activities to target the specific needs of particular groups of NGOs, as well as developing information and other resources to address particular skill requirements.


Wha

t are

we

doin

g?Ca

paci

ty b

uild

ing

Act

ivit

yD

escr

iptio

nA

genc

y

Fina

ncia

l Man

agem

ent T

rain

ing

The

Dep

artm

ent o

f Age

ing,

Dis

abili

ty a

nd H

ome

Care

(DA

DH

C) h

as

been

con

duct

ing

Fina

ncia

l Man

agem

ent T

rain

ing

wor

ksho

ps fo

r ser

vice

pr

ovid

ers.

The

finan

cial

man

agem

ent t

rain

ing

prog

ram

is o

ffere

d in

face

-to

-face

and

onl

ine

wor

ksho

ps in

intr

oduc

tory

(Lev

el 1

) and

adv

ance

d (L

evel

2) l

evel

s. Fo

llow

-up

supp

ort i

s al

so a

vaila

ble

to p

artic

ipan

ts.

DA

DH

C

Uni

t Cos

ting

Tool

(UCT

)Th

e U

nit C

ostin

g To

ol (U

CT)

is a

spr

eads

heet

bas

ed to

ol to

hel

p se

rvic

e pr

ovid

ers

deve

lop

unit

cost

s fo

r DA

DH

C te

nder

ing

proc

esse

s. Th

e U

CT

has

been

dev

elop

ed to

:pr

ovid

e se

rvic

e pr

ovid

ers

with

a s

ingl

e M

icro

soft

Exc

el b

ased

•

tool

to d

evel

op a

ccur

ate

estim

ates

of t

he u

nit c

osts

of d

eliv

ery

of in

divi

dual

DA

DH

C fu

nded

ser

vice

s pr

ovid

e a

flexi

ble

and

user

-frie

ndly

form

at fo

r cos

ting

serv

ices

, •

with

the

abili

ty to

acc

omm

odat

e a

rang

e of

pro

gram

s an

d se

rvic

e ty

pes

repo

rt u

nit c

ost c

ompo

nent

s fo

r eac

h se

rvic

e •

run

“wha

t-if”

sce

nario

ana

lyse

s to

ass

ess

the

cost

impa

ct o

f •

chan

ges

to in

puts

and

ass

umpt

ions

.

DA

DH

C

Tend

er T

rain

ing

and

Ass

ista

nce

Prog

ram

The

Tend

er T

rain

ing

and

Ass

ista

nce

Prog

ram

sup

port

s no

t-fo

r-pr

ofit

serv

ice

prov

ider

s to

bet

ter p

artic

ipat

e in

DA

DH

C te

nder

ing

proc

esse

s. Th

is tr

aini

ng a

ims

to d

evel

op th

e sk

ills

and

know

ledg

e of

key

indi

vidu

als

with

in o

rgan

isat

ions

who

are

resp

onsi

ble

for p

repa

ring

tend

er

appl

icat

ions

on

beha

lf of

the

orga

nisa

tion.

DA

DH

C

Build

ing

Capa

city

– P

rofe

ssio

nal

Serv

ices

for D

isab

ility

Ser

vice

Pr

ovid

ers

Serv

ice

prov

ider

s fu

nded

by

DA

DH

C h

ave

the

oppo

rtun

ity to

obt

ain

spec

ialis

t con

sulta

ncy

serv

ices

from

Soc

ial E

nter

pris

e Co

nsul

ting

to h

elp

impr

ove

thei

r gov

erna

nce,

pla

nnin

g an

d or

gani

satio

nal p

erfo

rman

ce.

Serv

ices

are

tailo

red

to e

ach

prov

ider

’s sp

ecia

l nee

ds a

nd in

clud

e a

com

preh

ensi

ve n

eeds

ass

essm

ent.

DA

DH

C



Act

ivit

yD

escr

iptio

nA

genc

y

Pres

choo

l Inv

estm

ent R

efor

m

Plan

Ser

vice

Ana

lysi

s an

d Bu

sine

ss D

evel

opm

ent S

uppo

rt

Proj

ect

DoC

S is

pro

vidi

ng b

usin

ess

deve

lopm

ent s

uppo

rt a

nd to

ols

to th

e N

SW p

resc

hool

sec

tor t

hrou

gh th

e Se

rvic

e A

naly

sis

and

Busi

ness

D

evel

opm

ent S

uppo

rt P

roje

ct, f

unde

d un

der D

oCS’

Pres

choo

l In

vest

men

t Ref

orm

Pla

n. U

nder

this

Pro

ject

, tw

o in

depe

nden

t co

nsul

tant

s co

ntra

cted

by

the

Dep

artm

ent w

orke

d w

ith 3

07 N

SW

pres

choo

l ser

vice

s to

del

iver

faci

litat

ed a

nd in

tens

ive

supp

ort a

nd a

dvic

e on

bus

ines

s pl

anni

ng a

nd s

ervi

ce a

naly

sis.

The

supp

ort w

as a

imed

at

prov

idin

g ba

sic

busi

ness

man

agem

ent s

kills

, and

inte

nsiv

e fa

ce-t

o-fa

ce tr

aini

ng w

ith in

divi

dual

ser

vice

s to

ass

ist t

hem

in im

prov

ing

thei

r bu

sine

ss p

ract

ices

.

The

tool

s an

d re

sour

ces

deve

lope

d fo

r the

pro

ject

are

ava

ilabl

e to

non

-go

vern

men

t chi

ldre

n’s

serv

ices

thro

ugh

the

DoC

S w

ebsi

te.

DoC

S

Mod

els

of S

hare

d Se

rvic

es in

Co

mm

unit

y H

ousi

ngH

ousi

ng N

SW (O

ffice

of C

omm

unity

Hou

sing

) has

und

erta

ken

a re

view

of

mod

els

of s

hare

d se

rvic

es in

com

mun

ity h

ousi

ng to

det

erm

ine

the

exte

nt to

whi

ch c

olla

bora

tive

appr

oach

es a

cros

s or

gani

satio

ns m

ight

le

ad to

ope

ratin

g an

d co

st e

ffici

enci

es, i

mpr

oved

via

bilit

y an

d im

prov

ed

clie

nt s

ervi

ce d

eliv

ery.

A s

hare

d se

rvic

es e

valu

atio

n fra

mew

ork

has

been

dev

elop

ed b

y an

In

tera

genc

y Re

fere

nce

Gro

up a

nd w

ill b

e us

ed to

eva

luat

e th

e sh

ared

se

rvic

e pi

lot p

roje

cts.

Hou

sing

NSW

NSW

Coo

pera

tive

Hou

sing

St

rate

gyH

ousi

ng N

SW (O

ffice

of C

omm

unity

Hou

sing

), in

col

labo

ratio

n w

ith th

e A

ssoc

iatio

n to

Res

ourc

e Co

oper

ativ

e H

ousi

ng L

td (A

RCH

), is

con

side

ring

arra

ngem

ents

for t

he c

o-op

erat

ive

hous

ing

sect

or th

at e

nabl

e be

tter

ut

ilisa

tion

of a

vaila

ble

reso

urce

s w

ithin

the

sect

or a

nd le

vera

ge

addi

tiona

l fun

ds to

incr

ease

the

supp

ly o

f soc

ial a

nd a

fford

able

hou

sing

.

An

anal

ysis

of t

he fe

asib

ility

of e

stab

lishi

ng a

n as

set h

oldi

ng c

ompa

ny

in N

SW, b

ased

upo

n th

e cu

rren

t Com

mon

Equ

ity H

ousi

ng L

td (C

EHL)

m

odel

ope

ratin

g in

Vic

toria

, has

bee

n un

dert

aken

. The

pro

ject

will

ex

amin

e th

e is

sues

ass

ocia

ted

with

tran

slat

ing

the

CEH

L m

odel

to a

N

SW s

ettin

g, th

e vi

abili

ty o

f thi

s ap

proa

ch a

nd th

e ca

paci

ty fo

r new

ar

rang

emen

ts to

sup

port

futu

re g

row

th in

the

sect

or.

Hou

sing

NSW


Act

ivit

yD

escr

iptio

nA

genc

y

Capa

city

Bui

ldin

g Fr

amew

ork

Hou

sing

NSW

(Offi

ce o

f Com

mun

ity H

ousi

ng) i

s de

velo

ping

a

fram

ewor

k to

str

uctu

re a

nd in

tegr

ate

capa

city

bui

ldin

g in

itiat

ives

to

be u

nder

take

n or

reso

urce

d by

the

Offi

ce o

f Com

mun

ity H

ousi

ng, t

o id

entif

y ro

les,

resp

onsi

bilit

ies

and

prio

ritie

s, an

d to

dev

elop

a th

ree

year

st

rate

gy fo

r im

plem

entin

g ca

paci

ty b

uild

ing

initi

ativ

es a

cros

s th

e se

ctor

.

Hou

sing

NSW

Crea

ting

part

ners

hips

and

fo

rmin

g co

nsor

tiaD

oCS

has

initi

ated

a p

roje

ct in

par

tner

ship

with

NCO

SS to

dev

elop

an

d pi

lot a

trai

ning

and

reso

urce

kit

that

can

be

used

by

smal

l NG

Os

to s

uppo

rt a

nd re

sour

ce th

em in

cre

atin

g pa

rtne

rshi

ps a

nd fo

rmin

g co

nsor

tia.

DoC

S

Abo

rigi

nal O

ut-o

f-H

ome

Care

Ca

paci

ty B

uild

ing

A p

roje

ct to

exp

lore

opp

ortu

nitie

s an

d id

entif

y st

rate

gies

for a

num

ber

of A

borig

inal

out

-of-h

ome

care

ser

vice

s fu

nded

by

DoC

S. T

he o

bjec

tive

of th

e pr

ojec

t is

to e

xpen

d th

e ca

paci

ty a

nd c

apab

ility

of t

hese

se

rvic

es. A

n in

depe

nden

t con

sulta

nt u

nder

took

a b

usin

ess

anal

ysis

of

par

ticip

atin

g se

rvic

es a

nd s

ervi

ces

wer

e gi

ven

the

resu

lts o

f the

as

sess

men

t and

a p

lan

to g

uide

thei

r fut

ure

expa

nsio

n ov

er th

ree

year

s.

DoC

S

Infr

astr

uctu

re G

rant

s –

Men

tal

Hea

lthN

SW H

ealth

has

fund

ed a

n In

frast

ruct

ure

Gra

nts

Prog

ram

(IG

P).

The

IGP

supp

orts

men

tal h

ealth

NG

Os

by p

rovi

ding

fund

ing

(thr

ough

the

Men

tal

Hea

lth C

oord

inat

ing

Coun

cil)

to:

deve

lop

faci

litie

s an

d op

erat

ions

•en

hanc

e co

rpor

ate

gove

rnan

ce s

truc

ture

s•

stre

ngth

en m

anag

emen

t pra

ctic

es, a

nd•

mod

erni

se b

usin

ess

oper

atio

ns a

nd e

xper

tise.

•

NSW

Hea

lth

Man

agem

ent S

uppo

rt U

nit

NSW

Hea

lth p

rovi

des

fund

ing

to N

COSS

for t

he M

anag

emen

t Sup

port

U

nit (

MSU

). Th

e M

SU a

ims

to d

evel

op th

e m

anag

emen

t cap

acity

of N

SW

Hea

lth fu

nded

NG

Os.

This

is a

chie

ved

thro

ugh

deve

lopi

ng re

sour

ces,

prov

idin

g de

tails

on

avai

labl

e tr

aini

ng/c

ours

es a

nd p

rovi

ding

clie

nts

with

info

rmat

ion

and

refe

rral

on

issu

es re

leva

nt to

man

agem

ent a

nd

gove

rnan

ce.

NSW

Hea

lth



Act

ivit

yD

escr

iptio

nA

genc

y

Plan

ning

for t

he F

utur

e: N

ew

dire

ctio

ns fo

r com

mun

ity

hous

ing

in N

SW

Plan

ning

for t

he Fu

ture

: New

dire

ctio

ns fo

r com

mun

ity h

ousin

g in

New

So

uth

Wal

es 2

007-

2012

out

lines

the

NSW

Gov

ernm

ent’s

str

ateg

y to

gr

ow th

e co

mm

unity

hou

sing

sec

tor.

New

bus

ines

s m

odel

s an

d ne

w

stru

ctur

al a

rran

gem

ents

will

be

deve

lope

d to

mee

t the

targ

et o

f gr

owin

g th

e co

mm

unity

hou

sing

sec

tor t

o 30

,000

hom

es o

ver 1

0 ye

ars.

A k

ey fo

cus

of th

e st

rate

gy is

dev

elop

ing

the

capa

city

of t

he s

ecto

r, in

clud

ing

high

per

form

ing

‘gro

wth

pro

vide

rs’.

Hou

sing

NSW

Wor

kfor

ce d

evel

opm

ent

Act

ivit

yD

escr

iptio

nA

genc

y Re

sear

ch b

ase

The

Dep

artm

ent o

f Pre

mie

r and

Cab

inet

(DPC

) has

com

mis

sion

ed a

re

sear

ch p

roje

ct th

roug

h th

e So

cial

Pol

icy

Rese

arch

Cen

tre

(SPR

C) o

f the

U

nive

rsity

of N

ew S

outh

Wal

es to

con

side

r lab

our m

arke

t dyn

amic

s in

th

e no

n-go

vern

men

t com

mun

ity s

ervi

ces

sect

or, i

nclu

ding

job

desi

gn,

educ

atio

n an

d tr

aini

ng a

nd re

crui

tmen

t and

rete

ntio

n.

DPC

/DoC

S

Lead

ersh

ip a

nd m

anag

emen

t pr

ogra

ms

Five

sch

olar

ship

s ar

e av

aila

ble

to th

e Sy

dney

Uni

vers

ity G

radu

ate

Scho

ol

of G

over

nmen

t for

NG

O s

ecto

r stu

dent

s to

dev

elop

str

ateg

ic le

ader

ship

ca

paci

ty. T

he s

chol

arsh

ips

wou

ld a

lso

allo

w p

artic

ipat

ion

in jo

int w

ork-

base

d pr

ojec

ts w

hich

con

trib

ute

to b

ette

r par

tner

ship

s be

twee

n th

e go

vern

men

t and

non

-gov

ernm

ent s

ecto

rs.

DPC

An

Indi

geno

us w

omen

’s le

ader

ship

pro

gram

to d

evel

op th

e le

ader

ship

ca

paci

ty o

f Ind

igen

ous

wom

en in

the

NSW

com

mun

ity s

ecto

r and

es

tabl

ish

an o

ngoi

ng In

dige

nous

Lea

ders

Net

wor

k w

ill b

e im

plem

ente

d jo

intly

by

NCO

SS a

nd T

ranb

y A

borig

inal

Coo

pera

tive

Colle

ge.

DPC

/ D

oCS

DoC

S Co

mm

uniti

es D

ivis

ion

ran

the

Pay

It Fo

rwar

d (P

IF) i

nitia

tive

betw

een

2005

and

200

8. T

he P

IF P

rogr

am e

nhan

ces

the

lead

ersh

ip,

men

torin

g an

d co

llabo

rativ

e sk

ills

of p

eopl

e al

read

y in

a c

omm

unity

le

ader

ship

role

. The

pro

gram

pro

vide

s pa

rtic

ipan

ts w

ith th

e op

port

unity

to

eva

luat

e th

eir l

eade

rshi

p st

yles

and

lear

n ne

w le

ader

ship

str

ateg

ies

and

skill

s. Th

e fo

rmat

of t

he p

rogr

am a

lso

allo

ws

part

icip

ants

to e

stab

lish

an e

ffect

ive

netw

ork

of c

omm

unity

lead

ers

from

a d

iver

se ra

nge

of

sett

ings

.

DoC

S


Act

ivit

yD

escr

iptio

nA

genc

y N

GO

Tra

inin

g Pr

ogra

mTh

e N

GO

Tra

inin

g Pr

ogra

m, e

stab

lishe

d in

200

4, p

rovi

des

a ra

nge

of o

nlin

e an

d fa

ce-t

o-fa

ce tr

aini

ng m

odul

es a

nd re

sour

ces

to a

ssis

t w

ith im

prov

ing

gove

rnan

ce in

sm

all a

nd m

ediu

m N

GO

s. Co

urse

s ar

e off

ered

on

a ra

nge

of to

pics

, inc

ludi

ng o

ccup

atio

nal h

ealth

and

sa

fety

, und

erst

andi

ng fi

nanc

ial s

tate

men

ts a

nd a

uditi

ng re

port

s, st

aff

supe

rvis

ion

and

man

agem

ent c

omm

ittee

trai

ning

. Fun

ded

serv

ices

ca

n re

gist

er fo

r bot

h ac

cred

ited

and

non-

accr

edite

d tr

aini

ng a

t reg

iona

l ve

nues

acr

oss

NSW

free

of c

harg

e. T

he N

GO

Tra

inin

g Pr

ogra

m a

ims

to

assi

st D

oCS

fund

ed a

genc

ies

to:

keep

pac

e w

ith c

hang

es a

nd d

evel

opm

ents

in D

oCS

polic

y •

stre

ngth

en th

eir o

rgan

isat

iona

l cap

acity

, par

ticul

arly

aro

und

•go

vern

ance

and

fina

ncia

l man

agem

ent

deve

lop

thei

r ski

lls a

nd k

now

ledg

e to

mee

t the

ir ob

ligat

ions

und

er

•se

rvic

e ag

reem

ents

and

the

Goo

d Pr

actic

e G

uide

lines

.

DoC

S

NSW

Hea

lth –

Men

tal H

ealth

The

men

tal h

ealth

NG

O w

orkf

orce

has

bee

n su

ppor

ted

in n

umer

ous

way

s. T

he M

enta

l Hea

lth C

oord

inat

ing

Coun

cil w

as fu

nded

to d

evel

op

an e

xten

sive

NG

O D

evel

opm

ent S

trat

egy.

As

a di

rect

resu

lt of

this

st

rate

gy th

e ne

ed fo

r a L

earn

ing

and

Dev

elop

men

t Uni

t for

men

tal

heal

th N

GO

s in

NSW

was

iden

tified

. Th

e M

HLD

U h

as b

een

fund

ed fo

r th

ree

year

s fro

m 2

007/

08 fi

nanc

ial y

ear t

o su

pply

trai

ning

to th

e m

enta

l he

alth

NG

O s

ecto

r in

NSW

.

NSW

Hea

lth

Wor

kfor

ce D

evel

opm

ent S

trat

egy

Hou

sing

NSW

(Offi

ce o

f Com

mun

ity H

ousi

ng) i

s a

part

icip

ant i

n th

e w

orkf

orce

dev

elop

men

t str

ateg

y le

d by

the

NSW

Fed

erat

ion

of H

ousi

ng

Ass

ocia

tions

, ens

urin

g th

at n

on-g

over

nmen

t com

mun

ity h

ousi

ng

prov

ider

s ha

ve a

cces

s to

sta

ffing

and

cap

abili

ties

to s

usta

in g

row

th.

Hou

sing

NSW



Info

rmat

ion

and

reso

urce

sA

ctiv

ity

Des

crip

tion

Age

ncy

It’s

Your

Bus

ines

sTh

e D

epar

tmen

t of A

gein

g, D

isab

ility

and

Hom

e Ca

re (D

AD

HC

) has

de

velo

ped

a re

sour

ce k

it, It

’s Yo

ur B

usin

ess,

that

is d

esig

ned

to e

nhan

ce

the

capa

city

of b

oard

s of

man

agem

ent t

o im

prov

e th

e de

liver

y of

se

rvic

es a

nd s

uppo

rt th

e in

crea

sed

fund

ing

and

extr

a se

rvic

es b

eing

pr

ovid

ed th

roug

h th

e N

SW G

over

nmen

t’s S

tron

ger T

oget

her s

trat

egy.

Th

e to

ol in

clud

es g

uida

nce

and

othe

r res

ourc

es re

latin

g to

cor

pora

te

gove

rnan

ce, fi

nanc

ial m

anag

emen

t, ris

k as

sess

men

t, le

gal i

ssue

s, st

rate

gic

busi

ness

pla

nnin

g an

d st

rate

gic

hum

an re

sour

ces.

DA

DH

C

Cost

ing

Man

ual f

or C

hild

and

Fa

mily

Ser

vice

sD

oCS

has

deve

lope

d a

Cost

ing

Man

ual t

o de

term

ine

the

indi

cativ

e un

it co

sts

for a

rang

e of

chi

ld a

nd fa

mily

ser

vice

s. Th

e in

tent

ion

is to

pro

vide

de

taile

d an

d co

mpr

ehen

sive

info

rmat

ion

whi

ch s

ervi

ces

can

adap

t fo

r the

ir ow

n pu

rpos

es. T

he C

ostin

g M

anua

l is

inte

nded

to b

e a

usef

ul

refe

renc

e fo

r DoC

S an

d N

GO

s w

hen

plan

ning

, dev

elop

ing

and

revi

ewin

g th

eir s

ervi

ces

and

has

been

dev

elop

ed in

clo

se c

onsu

ltatio

n w

ith th

e se

ctor

.

DoC

S

Regi

onal

Hum

an S

ervi

ce P

lann

ing

Proj

ect

The

Regi

onal

Hum

an S

ervi

ce P

lann

ing

Proj

ect w

as a

imed

at i

dent

ifyin

g ke

y su

cces

s fa

ctor

s of

NG

O p

artic

ipat

ion

in re

gion

al h

uman

ser

vice

s pl

anni

ng p

roce

sses

, as

wel

l as

deve

lopi

ng a

pra

ctic

al d

ocum

ent t

hat

coul

d be

use

d as

a p

lann

ing

reso

urce

for G

over

nmen

t and

NG

Os.

Thre

e ca

se s

tudi

es w

ere

used

as

exam

ples

of g

ood

prac

tice

in H

ome

and

Com

mun

ity C

are

serv

ices

(New

Eng

land

), Fa

mili

es N

SW (N

epea

n) a

nd

the

Illaw

arra

Are

a M

anag

emen

t Gro

up.

The

resu

lting

Goo

d Pr

actic

e G

uide

is n

ow b

eing

act

ivel

y pr

omot

ed a

cros

s N

SW G

over

nmen

t age

ncie

s an

d by

NCO

SS.

DoC

S


Act

ivit

yD

escr

iptio

nA

genc

y

Stan

dard

Cha

rt o

f Acc

ount

sA

Sta

ndar

d Ch

art o

f Acc

ount

s has

bee

n de

velo

ped

for u

se b

y N

SW

NG

Os

– th

e to

ol w

as a

dapt

ed fr

om w

ork

done

by

the

Que

ensl

and

Uni

vers

ity o

f Tec

hnol

ogy

and

Que

ensl

and

Trea

sury

. Tra

inin

g on

the

tool

ha

s be

en p

rovi

ded

to N

GO

s ac

ross

hea

lth, c

omm

unity

ser

vice

s, H

ACC

an

d di

sabi

lity

sect

ors

and

is d

esig

ned

to m

ake

finan

cial

dat

a co

nsis

tent

ac

ross

hum

an s

ervi

ces

com

mun

ity o

rgan

isat

ions

. The

Sta

ndar

d Ch

art o

f Acc

ount

s con

sist

s of

a s

et o

f acc

ount

s, w

hich

can

be

set u

p in

mos

t acc

ount

ing

soft

war

e sy

stem

s, an

d a

data

dic

tiona

ry w

hich

pr

ovid

es th

e gu

idan

ce fo

r how

to p

roce

ss tr

ansa

ctio

ns a

nd to

dec

ide

whi

ch tr

ansa

ctio

ns g

o to

whi

ch a

ccou

nts.

Ado

ptio

n of

the

Cha

rt b

y co

mm

unity

org

anis

atio

ns is

vol

unta

ry.

DoC

S

NSW

Gov

ernm

ent V

olun

teer

ing

Web

Por

tal

A k

ey s

trat

egy

in a

chie

ving

the

Stat

e Pl

an P

riorit

y R4

Incr

ease

d Pa

rtic

ipat

ion

and

Inte

grat

ion

in C

omm

unity

Act

iviti

es is

to e

stab

lish

a N

SW

Gov

ernm

ent V

olun

teer

ing

Web

Por

tal t

o en

gage

pot

entia

l vol

unte

ers,

info

rm th

em o

f the

opp

ortu

nitie

s to

par

ticip

ate

in g

over

nmen

t-re

late

d vo

lunt

eerin

g an

d ot

her c

omm

unity

vol

unte

erin

g an

d lin

k th

em to

vo

lunt

eerin

g op

port

uniti

es a

nd v

olun

teer

sup

port

. The

reso

urce

act

s as

an

intr

oduc

tion

to v

olun

teer

ing

acro

ss a

num

ber o

f are

as o

f int

eres

t an

d di

rect

s us

ers

to s

peci

alis

t inf

orm

atio

n on

spe

cific

age

ncy

web

site

s. In

form

atio

n ha

s be

en d

evel

oped

by

the

Dep

artm

ent o

f Pre

mie

r and

Ca

bine

t’s V

olun

teer

ing

Uni

t in

cons

ulta

tion

with

age

ncie

s vi

a th

e R4

Se

nior

Offi

cers

’ Gro

up.

The

Gui

de to

Gov

ernm

ent C

omm

unity

Gra

nts

is a

reso

urce

for s

mal

l- to

m

ediu

m s

ized

org

anis

atio

ns th

at u

tilis

e vo

lunt

eers

and

ser

ves

as a

n in

trod

uctio

n to

com

mun

ity g

rant

s an

d th

e ag

enci

es th

at p

rovi

de th

em.

The

web

-bas

ed G

uide

will

sit

on th

e N

SW G

over

nmen

t Vol

unte

erin

g W

eb P

orta

l and

will

dire

ct N

GO

s to

mor

e sp

ecifi

c in

form

atio

n.

The

Gui

de to

Vol

unte

erin

g to

ass

ist s

mal

l to

med

ium

siz

ed c

omm

unity

or

gani

satio

ns th

at u

tilis

e vo

lunt

eers

, neg

otia

te th

e ra

nge

of is

sues

im

pact

ing

on th

e pr

ovis

ion

of s

ervi

ces

and

the

func

tioni

ng o

f or

gani

satio

ns. I

ssue

s in

trod

uced

by

the

Gui

de in

clud

e fin

anci

al

man

agem

ent,

volu

ntee

r man

agem

ent,

com

plia

nce

with

legi

slat

ive

requ

irem

ents

, org

anis

atio

nal m

anag

emen

t and

risk

man

agem

ent

DPC



Act

ivit

yD

escr

iptio

nA

genc

y

Hou

sing

and

Acc

omm

odat

ion

Supp

ort I

nitia

tive

(HA

SI) R

esou

rce

Man

ual

The

HAS

I Res

ourc

e M

anua

l inf

orm

s th

e de

velo

pmen

t and

im

plem

enta

tion

of H

ASI

acr

oss

NSW

for u

se b

y N

GO

s, N

SW H

ealth

an

d A

rea

Hea

lth S

ervi

ces

and

by H

ousi

ng N

SW.

The

Man

ual d

efine

s a

com

mon

app

roac

h to

hou

sing

and

acc

omm

odat

ion

supp

ort f

or p

eopl

e w

ith a

men

tal i

llnes

s in

NSW

and

cla

rifies

the

diffe

ring

aspe

cts

whi

ch

affec

t the

day

-to-

day

runn

ing

of th

e pr

ogra

m.

NSW

Hea

lth

Hou

sing

NSW

Wha

t are

we

prop

osin

g to

do

in th

e fu

ture

? D

AD

HC

is c

urre

ntly

wor

king

join

tly w

ith N

atio

nal D

isab

ility

Ser

vice

s (N

DS)

, the

pea

k di

sabi

lity

serv

ice

prov

ider

, on

the

furt

her d

evel

opm

ent o

f •

proj

ects

to a

ssis

t dis

abili

ty w

orkf

orce

rete

ntio

n an

d de

velo

pmen

t.

Hou

sing

NSW

(Offi

ce o

f Com

mun

ity H

ousi

ng) i

s es

tabl

ishi

ng a

Bus

ines

s D

evel

opm

ent F

und

to re

sour

ce s

trat

egic

cha

nges

in th

e co

mm

unity

•

hous

ing

sect

or th

at w

ill fa

cilit

ate

the

impl

emen

tatio

n of

Pla

nnin

g fo

r the

Futu

re: N

ew d

irect

ions

for c

omm

unity

hou

sing

in N

ew S

outh

Wal

es 2

007/

08-

2012

/13.

As

part

of t

he im

plem

enta

tion

of th

e •

Reco

mm

enda

tions

of t

he S

peci

al C

omm

issio

n of

inqu

iry in

to c

hild

pro

tect

ion

serv

ices

in N

SW (S

COI),

DoC

S is

exp

lorin

g a

rang

e of

pos

sibl

e de

velo

pmen

t tra

inin

g op

tions

for N

SW A

borig

inal

NG

Os.

Giv

en th

e •

Reco

mm

enda

tions

from

the

Spec

ial C

omm

issio

ns o

f Inq

uiry

into

Chi

ld P

rote

ctio

n Se

rvic

es, D

oCS

is a

lso

cons

ider

ing

Serv

ice

Ana

lysi

s an

d Bu

sine

ss D

evel

opm

ent (

SABD

) iss

ues

as p

art o

f the

fund

ing

revi

ew Th

e se

cond

pha

se o

f dev

elop

men

t of t

he N

SW G

over

nmen

t Vol

unte

erin

g W

eb P

orta

l will

incl

ude

the

Volu

ntee

ring

Uni

t wor

king

with

key

age

ncie

s •

to e

nhan

ce th

e pr

ovis

ion

and

acce

ssib

ility

of i

nfor

mat

ion

on a

genc

y w

eb s

ites

that

rela

tes

to v

olun

teer

ing

and

volu

ntee

ring

oppo

rtun

ities

to

enco

urag

e gr

eate

r con

sist

ency

of i

nfor

mat

ion

and

reso

urce

s ac

ross

gov

ernm

ent.

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