ng emergency services as presented at the la city club - july 2014

NG Emergency Services Moving Public Safety into the Millennium

Mark J. Fletcher, ENP (Fletch) Chief Architect – Worldwide Public Safety Solutions FletcherM@Avaya.com +1 908 848-2602 @Fletch911

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Avaya’s Role in Global Public Safety Initiatives

NENA Institute Board NENA MLTS Model Legislation NENA ESI Net Design NENA NG911 Transition APCO Standards Dev Committee APCO SDC Technical Committee APCO Emerging Tech Committee EENA Vice Chair NG112 Committee ENGINE112 Consortium Enterprise

Networks

Carrier Networks

Public Safety

Centers

Unified Communications Voice Applications Data Networks DevConnect Network of Partners Professional Services

Data Networks DevConnect Network of Partners

Unified Communications Voice Applications Data Networks DevConnect Network of Partners

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The Emergency Communications Technology Journey…..

Location Based E911

Selective Routing

911 Access

Police Box Direct Dial

Next Generation 911

Services

Circa 1880 1968 Circa 1985 Circa 1990 2010

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Emergency Services Technology

1860 1880 1900 1920 1940 1960 1980 2000 2020 2040

Past 25 Years

INFLECTION POINT

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The problem

!  9-1-1 is based on 1970’s technology: –  Telephone Number (TN) presentation to

the network for routing instructions Citizen

555-1234

Public Safety

Agency “A”

Public Safety

Agency “B”

Public Safety

Agency “C”

SRDB*

555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C

*Selective Router Data Base

Citizen 555-4567

Citizen 555-6789

Telecom Provider

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CLocDB*

555-1234 = Addr A 555-4567 = Addr B 555-6789 = Addr C

The problem

!  911 is based on 1970’s technology: –  Telephone Number (TN) presentation to

the network for routing instructions –  TN Presentation to the 9-1-1 Center for

incident location reference –  Registered name –  Registered address

–  While this is typically sufficient for a residential citizen, individuals at work have additional challenges due to:

–  Large Campuses with multiple buildings –  Unclear street addresses or no address –  Buildings with access control and multiple

floors

Citizen 555-1234

Public Safety

Agency “A”

SRDB

555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C

*Caller Location Data Base

Telecom Provider

555-­‐1234  David  Smith  3324  Arch  St  

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Next Generation Public Safety Solutions WHAT’S CHANGING?

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Yesterdays network was cumbersome and complex

Enterprise Location Database

SRDB MSAG

Databases

Calltaker ANI/ALI

Screen Pop

Emergency call with 908-848-2602 as CLID / ANI

ANI ALI

Databases

PHONE NUMBER QUERY

908-848-2602 CUBE 2C231

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Next Generation 911 ESINet

Tomorrows network is sleek and rich with user data from the source

Enterprise Location Database

Calltaker Screen Pop

Emergency SESSION with PIDF-LO Information Elements

908-848-2602 CUBE 2C231

Got anything else? Like a floor plan maybe?

SURE DO! HERE IT IS . . .

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Public Safety Solutions WHAT TECHNOLOGY IS NEEDED?

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Phone Numbers Are No Longer Relevant for Public Safety

Communications today is focusing on: •  UC •  Mobility •  Nomadic Behavior

This BREAKS the current E911 model Phone numbers are no longer reliable for location determination

MIGRATION?! FUTURE PROOF?! IT’S NOT EVEN AN OPTION

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Time for NEW tricks AND A NEW DOG. . .

Take a nap ALI. . . I got this covered . . .

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Collaboration in the PSAP The ‘Old School Way’

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Traditional Inter Agency Routing

Emergency Call Tandem

MSAG

ANI ALI

ANI/ALI BID TRANSFER

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Traditional Inter Agency Routing

Emergency Call Tandem

MSAG

ANI ALI

ANI/ALI BID TRANSFER

Recording

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Traditional E9-1-1 Inter Agency Routing

Emergency Call Tandem

MSAG

ANI ALI

ANI/ALI BID

• No interagency connectivity • No data transfer • Limited Geography • Inefficient / Disparate Logging • Costly mileage based CAMA trunks Recording

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• Important details can be left behind

• Makes post-incident forensics difficult to assemble

• Each agency in the chain of care loses the complete view of the incident

Information becomes fragmented

Emergency Call Tandem

MSAG

ANI ALI

ANI/ALI BID

Recording

Recording

Recording

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SMS MMS

Session Recording

Language Line

Poison Control

Social Services

CALLER

POLICE FIRE

MEDICAL

DATA

Additional Data

NENA 08-003 Section 5.7 Bridging

PC3: Persistent Contextual Collaborative Conferencing

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Persistent Contextual Collaborative Conferencing (PC3) USE CASE: Automatic Crash Notification

Vehicle involved in an accident and sends telematics data to Automatic Crash Notification provider

ESI Net

Data is analyzed and resource recommendations are determined and assigned

PC3 Conference established with agency resources

ACN Provider forwards vehicle telematics and subscriber data into the ESInet for processing

Trauma resources are determined based on historical statistics and then readied in advance

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Bridging the ESInet Backbone Gap Using Functional Elements at the Edge

High Availability Redundant Metropolitan Access Network

(MAN)

LEGACY EMERGENCY NETWORK

MSAG ANI ALI

ESRP

Call Routing (ECRF) Location Validation (LVF)

NG Emergency Data Services

Data GIS

Selective Router

Legacy Network Gateway

Legacy PSAP Gateway

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Deliver detailed location information ‘by reference’ today and ‘by value’ using SIP in the future . . . . SRDB and ALI databases will NO LONGER BE REQUIRED Nor will their management and monthly fees.

Next Generation Emergency Services: Today: OVER The TOP NG Emergency Services Tomorrow: URI/URL sent VIA the SIP header

NG Emergency Services Data Aggregators

ANI/ or Location Data

Over the Top NG Emergency Services Getting the network ready TODAY = No Migration

© 2014 Avaya Inc. All rights reserved. 22 ** Photo Courtesy of Brentwood 911 Communications, Brentwood, TN

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My Smart911™ Profile

2 STORY HOME

BEDROOMS ON SECOND FLOOR

FURNACE IN CRAWL SPACE

DETACHED GARAGE

GARAGE DOOR

OFFICE

DOOR

BASEMENT ENTRY UNDER FRONT STAIRS

ROAD

DRIVEWAY

OFFICE AREA IN DETACHED GARAGE RESIDENT WORKS FROM HOME Normal Vehicles: 1995 Blue Jeep Wrangler 2010 Taupe Chevy Equinox

REAR DOOR ENTRY GROUND LEVEL DECK

DOOR

DO

OR

D

OO

R

DO

OR

Smart911.Com

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Homework Assignment (Optional but highly reccomended)

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HOMEWORK ASSIGNMENT Create you OWN free Smart911 Safety Profile

Smart911.Com

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Summary

Current and Emerging Technologies can enhance public safety TODAY

Routing of Information is becoming the critical capability in a PSAP

Current Demographics and Behaviors are Changing

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Available on iTunes and SoundCloud http://SoundCloud.com/AvayaPodcast http://SoundCloud.com/Fletch911 http://www.avaya.com/APN

http://www.avaya.com/Fletcher

The Avaya Podcast Network

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