ng emergency services as presented at the la city club - july 2014
DESCRIPTION
Keynote presentation as delivered by Avaya Chief Architect for Public Safety Solutions, Mark J. Fletcher, ENP. In this presentation, Fletch shares insight about the network today. it's limitations and how multi-media and multi-channel communications will revolutionize the way Public Safety interacts with constituents. He will also challenge your imagination as a new concept of Collaborative Conferencing is applied to the call flow enabling important information flow to occur from the origination point of an emergency to the first responders charged with providing life safety services.TRANSCRIPT
NG Emergency Services Moving Public Safety into the Millennium
Mark J. Fletcher, ENP (Fletch) Chief Architect – Worldwide Public Safety Solutions [email protected] +1 908 848-2602 @Fletch911
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Avaya’s Role in Global Public Safety Initiatives
NENA Institute Board NENA MLTS Model Legislation NENA ESI Net Design NENA NG911 Transition APCO Standards Dev Committee APCO SDC Technical Committee APCO Emerging Tech Committee EENA Vice Chair NG112 Committee ENGINE112 Consortium Enterprise
Networks
Carrier Networks
Public Safety
Centers
Unified Communications Voice Applications Data Networks DevConnect Network of Partners Professional Services
Data Networks DevConnect Network of Partners
Unified Communications Voice Applications Data Networks DevConnect Network of Partners
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The Emergency Communications Technology Journey…..
Location Based E911
Selective Routing
911 Access
Police Box Direct Dial
Next Generation 911
Services
Circa 1880 1968 Circa 1985 Circa 1990 2010
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Emergency Services Technology
1860 1880 1900 1920 1940 1960 1980 2000 2020 2040
Past 25 Years
INFLECTION POINT
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The problem
! 9-1-1 is based on 1970’s technology: – Telephone Number (TN) presentation to
the network for routing instructions Citizen
555-1234
Public Safety
Agency “A”
Public Safety
Agency “B”
Public Safety
Agency “C”
SRDB*
555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C
*Selective Router Data Base
Citizen 555-4567
Citizen 555-6789
Telecom Provider
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CLocDB*
555-1234 = Addr A 555-4567 = Addr B 555-6789 = Addr C
The problem
! 911 is based on 1970’s technology: – Telephone Number (TN) presentation to
the network for routing instructions – TN Presentation to the 9-1-1 Center for
incident location reference – Registered name – Registered address
– While this is typically sufficient for a residential citizen, individuals at work have additional challenges due to:
– Large Campuses with multiple buildings – Unclear street addresses or no address – Buildings with access control and multiple
floors
Citizen 555-1234
Public Safety
Agency “A”
SRDB
555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C
*Caller Location Data Base
Telecom Provider
555-‐1234 David Smith 3324 Arch St
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Next Generation Public Safety Solutions WHAT’S CHANGING?
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Yesterdays network was cumbersome and complex
Enterprise Location Database
SRDB MSAG
Databases
Calltaker ANI/ALI
Screen Pop
Emergency call with 908-848-2602 as CLID / ANI
ANI ALI
Databases
PHONE NUMBER QUERY
908-848-2602 CUBE 2C231
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Next Generation 911 ESINet
Tomorrows network is sleek and rich with user data from the source
Enterprise Location Database
Calltaker Screen Pop
Emergency SESSION with PIDF-LO Information Elements
908-848-2602 CUBE 2C231
Got anything else? Like a floor plan maybe?
SURE DO! HERE IT IS . . .
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Public Safety Solutions WHAT TECHNOLOGY IS NEEDED?
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Phone Numbers Are No Longer Relevant for Public Safety
Communications today is focusing on: • UC • Mobility • Nomadic Behavior
This BREAKS the current E911 model Phone numbers are no longer reliable for location determination
MIGRATION?! FUTURE PROOF?! IT’S NOT EVEN AN OPTION
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Time for NEW tricks AND A NEW DOG. . .
Take a nap ALI. . . I got this covered . . .
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Collaboration in the PSAP The ‘Old School Way’
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Traditional Inter Agency Routing
Emergency Call Tandem
MSAG
ANI ALI
ANI/ALI BID TRANSFER
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Traditional Inter Agency Routing
Emergency Call Tandem
MSAG
ANI ALI
ANI/ALI BID TRANSFER
Recording
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Traditional E9-1-1 Inter Agency Routing
Emergency Call Tandem
MSAG
ANI ALI
ANI/ALI BID
• No interagency connectivity • No data transfer • Limited Geography • Inefficient / Disparate Logging • Costly mileage based CAMA trunks Recording
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• Important details can be left behind
• Makes post-incident forensics difficult to assemble
• Each agency in the chain of care loses the complete view of the incident
Information becomes fragmented
Emergency Call Tandem
MSAG
ANI ALI
ANI/ALI BID
Recording
Recording
Recording
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SMS MMS
Session Recording
Language Line
Poison Control
Social Services
CALLER
POLICE FIRE
MEDICAL
DATA
Additional Data
NENA 08-003 Section 5.7 Bridging
PC3: Persistent Contextual Collaborative Conferencing
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Persistent Contextual Collaborative Conferencing (PC3) USE CASE: Automatic Crash Notification
Vehicle involved in an accident and sends telematics data to Automatic Crash Notification provider
ESI Net
Data is analyzed and resource recommendations are determined and assigned
PC3 Conference established with agency resources
ACN Provider forwards vehicle telematics and subscriber data into the ESInet for processing
Trauma resources are determined based on historical statistics and then readied in advance
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Bridging the ESInet Backbone Gap Using Functional Elements at the Edge
High Availability Redundant Metropolitan Access Network
(MAN)
LEGACY EMERGENCY NETWORK
MSAG ANI ALI
ESRP
Call Routing (ECRF) Location Validation (LVF)
NG Emergency Data Services
Data GIS
Selective Router
Legacy Network Gateway
Legacy PSAP Gateway
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Deliver detailed location information ‘by reference’ today and ‘by value’ using SIP in the future . . . . SRDB and ALI databases will NO LONGER BE REQUIRED Nor will their management and monthly fees.
Next Generation Emergency Services: Today: OVER The TOP NG Emergency Services Tomorrow: URI/URL sent VIA the SIP header
NG Emergency Services Data Aggregators
ANI/ or Location Data
Over the Top NG Emergency Services Getting the network ready TODAY = No Migration
© 2014 Avaya Inc. All rights reserved. 22 ** Photo Courtesy of Brentwood 911 Communications, Brentwood, TN
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My Smart911™ Profile
2 STORY HOME
BEDROOMS ON SECOND FLOOR
FURNACE IN CRAWL SPACE
DETACHED GARAGE
GARAGE DOOR
OFFICE
DOOR
BASEMENT ENTRY UNDER FRONT STAIRS
ROAD
DRIVEWAY
OFFICE AREA IN DETACHED GARAGE RESIDENT WORKS FROM HOME Normal Vehicles: 1995 Blue Jeep Wrangler 2010 Taupe Chevy Equinox
REAR DOOR ENTRY GROUND LEVEL DECK
DOOR
DO
OR
D
OO
R
DO
OR
Smart911.Com
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Homework Assignment (Optional but highly reccomended)
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HOMEWORK ASSIGNMENT Create you OWN free Smart911 Safety Profile
Smart911.Com
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Summary
Current and Emerging Technologies can enhance public safety TODAY
Routing of Information is becoming the critical capability in a PSAP
Current Demographics and Behaviors are Changing
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Available on iTunes and SoundCloud http://SoundCloud.com/AvayaPodcast http://SoundCloud.com/Fletch911 http://www.avaya.com/APN
http://www.avaya.com/Fletcher
The Avaya Podcast Network
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