ng briefing doc 1 june 12

Implementation Presentation

Agenda

• Business Driver's Web Based Driver Risk Assessment• Web Based Training• Booking• On Road Session Content• Course Delivery• Post Training Reporting• Escalation of high risk or other issues• Communication• Q&A

Business Driver National Grid Key Facts & FAQ

Contract Starts 1 June 2012• 10,000 UK Drivers• Web Based Assessment for all drivers• High Risk Drivers On Road Training• Standard Session – Half Day One to

One on Road• Training in National Grid provided

vehicles• Wear Business Driver Polo Shirts• If client cancels within 4 working days

– full payment is due to trainers• Key Contacts

– ngbookings@businessdriver-uk.com

On Road Booking Process

Overview• Driver Identified for On

Road Training by NG:– High Risk Assessment– New Joiner (Induction)– Other Risk Factor– Self Select

• BD receive order– Identify trainer based on

• Geography• Availability• Specialist skills?

RiskTraker© Driver Assessment

Overview• 20 Video Scenarios• 28 Hazard Theory Questions• Risk Algorithm

– Speed (of hazard spotting)– Accuracy

• 15 – 20 Minutes• Risk Rating

– High / Medium / Low

Driver Risk Assessment

RiskTraker Driver Assessment

Post Assessment Driver Report

• 20 Video Scenarios• 28 Hazard Theory Questions• Risk Algorithm

– Speed (of hazard spotting)– Accuracy

• 15 – 20 Minutes• Risk Rating

– High / Medium / Low

Driver Risk Assessment

On Road Session Content

• Full Document to be circulated• Summary– Introduction / vehicle / document check– Assessment Drive– Demo Drive (if appropriate)– Coached candidate drive– Summary session– Feedback Report

Feedback Report

Escalation / Issues

• Full Contact Sheet with each job• Issues pre or post training?– Who to call

• Traffic / Illness / Weather• Client Cancellation within 4 days = full

payment– Half Day being defined as 9.00 am to 12.30 pm

Full Day being defined as 9.00 am to 4.00 pm, including 1 hour break for lunch.

Communication

Points of Contact• Bookings:• Main Email Contact via

– ngbookings@businessdriver-uk.com

• Who will make bookings with me?– Madeleine Shaffner

• Madeleine.shaffner@businessdriver-uk.com

• 0844 443 8611– Amanda Poole

• Amanda.poole@businessdriver-uk.com

National Grid• All Queries or questions to

be routed via Business Driver.

• Questions around anything other than bookings to

• Seb.goldin@businessdriver-uk.com

–0751 578 4189–0844 443 8611

Q&A

• FAQs– Q: What do I do if the driver does not have a valid (or both parts) license?– A: Phone the DVLA (on NG phone) with the driver to verify

– Q: What if the driver appears unfit to drive, for whatever reason?– A: Call Business Driver immediately on 0751 578 4189

– Q: What do I do if I am late, or sick? – A: Call Business Driver ASAP

– Q: How and when do I submit the feedback form?– A: Email to ngbookings@businessdriver-uk.com the evening following your training session

– Q: Does the delegate get the feedback form?– A: The feedback form goes to the NG administrator and the Driver’s line manager, who may pass it onto the

driver

– Q: What do I do if the driver is High Risk and I consider that they should not be driving?– A: Stop the session and call BD on 0751 578 4189

Business Driver Referral Scheme

Business Driver RiskTraker is a unique, integrated Driver Risk Management solution that combines gives our clients a one stop shop and the ability to have total control of driver risk. Harmonising the best of the latest technology, with the most experienced and effective On Road training, our clients are reducing collisions by an average of 40% in the first year of their programs.

– Business Driver will pay you a commission for any clients introduced, contact Seb for details

• Seb.goldin@businessdriver-uk.com