new powerful requests

New Powerful Requests

Who’s Job is it anyway?

10/03/2010 ITC Classroom Support 1

What is a Powerful Request?

Through dialog Requester and Requestee are clear about request; when it needs to be done; and why.

Requestee can say: yes, no, or make counter offer.

10/03/2010 ITC Classroom Support 2

What is New Powerful Request?

Through dialog Requester and Requestee are clear about request; when it needs to be done; and why.

Requester asks, “Do you have any questions, suggestions, concerns?

10/03/2010 ITC Classroom Support 3

What if Requester does not ask?

If Requester does not ask, “Do you have any questions, suggestions, concerns…

Requestee acts as though the question has been asked.

10/03/2010 ITC Classroom Support 4

The Requestee might ask

Do you know I am not working that day?

Do you know this is the third time this month we replaced that cable?

Why exactly does the user want?

Why don’t we try …?

10/03/2010 ITC Classroom Support 5

1st New Powerful Request

We try out this new Powerful Request when we make a request and when we receive a request for one month.

Do you have any questions, suggestions, concerns?

10/03/2010 ITC Classroom Support 6

2nd New Powerful Request

Before we replace CAU 111 PCs we have a walk through where we hear detail plans and get to ask questions like:Who’s job is it to supply cables?How much time will we have?How many ghosted PC do we need?

10/03/2010 ITC Classroom Support 7

One small question about CAU 111

How many new cables will we need to bring up there and who’s job is it to get it?

10/03/2010 ITC Classroom Support 8

Instructor’s station has two VGA cables attached to a

breakout box

10/03/2010 ITC Classroom Support 9

The new PCs have two DVI ports

10/03/2010 ITC Classroom Support 10

One small answer aboutCAU 111

10/03/2010 ITC Classroom Support 11

One BIG question aboutCAU 111

If there are 18 PCs in CAU 111 plus one backup PC in CAU 108, how many ghosted PCs will we need to bring up there?

10/03/2010 ITC Classroom Support 12

One BIG answer about CAU 111

That depends on what we do with the PCs in CAU 112, 116, and 134.

They all came here together and are the same age.

10/03/2010 ITC Classroom Support 13

Another small question about CAU 111

What key unlocks the PC cages and who has them?

We use key 302 in classrooms and 304 in labs.

10/03/2010 ITC Classroom Support 14

Examples where we needed Powerful Requests:

• CAB cart

• Counting chairs

• CAU 111 replacing PCs

10/03/2010 15ITC Classroom Support

Exampled of recent Powerful Requests

• Lamp counting on Mondays

• Asking for coverage on Tuesday

10/03/2010 16ITC Classroom Support

What we hear

• Here is what I want you to do.

• Do it without asking any questions.

• Get back to me when it is done

10/03/2010 17ITC Classroom Support

What we would like to hear

• Here is what we have been asked to do

• Here is my plan

• Do you have any Questions, Suggestions, or Things that I should know about

10/03/2010 18ITC Classroom Support

Why do this?So we don’t feel like cogs in a wheel.

So you can use our knowledge better.

So we work better together.

10/03/2010 ITC Classroom Support 19

Things we should know

• Your schedule and other tasks working on

• History or schedule of the room

• Problems you foresee

10/03/2010 20ITC Classroom Support

What this Acknowledges

• We are a team working together and each of us can contribute to planning projects

• Each of us knows something or has some unique skills that can help especially in our clusters

• We are not cogs in a wheel but humans

10/03/2010 21ITC Classroom Support

My Requst

• We try this way to ask each other to do things for one week and report back about how it worked

• Do you have any questions, suggestions or things I should know about?

10/03/2010 22ITC Classroom Support