moving forward while the world is standing still advancing the court’s self help program in times...
Post on 13-Dec-2015
213 Views
Preview:
TRANSCRIPT
Moving Forward While
the World is Standing StillAdvancing The Court’s Self Help
Program in Times of Economic Uncertainty
Presenters Diane Bras, Family Law Facilitator, Placer County
Superior Court Carla Khal, Family Law Facilitator, Tulare County
Superior Court Monica Mitchell, Supervising Attorney, Self Help
Services, San Bernardino Superior Court Lollie Roberts, Supervising Family Law Facilitator,
Sacrament Superior Court Fariba Soroosh, Supervising Attorney,
Self Help Center/Family Law Facilitator's Office, Santa Clara County Superior Court
Keys to Success
A successful Self Help Program has each of these elements: Strong Support from Court Administration Strong Support from Judicial Officers Highly Motivated Self Help Staff Positive Image among Self-Represented Litigants
Judicial Officers: Needs
Information – “Who are you and what do you do?” Keep communication lines open Keep expectations realistic Make sure rotating bench officers are educated
about your services Meet often with assigned bench officers Make sure they encounter your “good” work daily
Judicial Officers: Needs
Resources – “What have you done for me lately?” Evaluate each courtroom to determine the
individual needs of that bench officer Distribute your assets wisely The only flexibility you control is your own Make sure bench officers are educated about
outside resources/referrals for litigants
Judicial Officers: Values
Efficiency – Make time to make them happy As demand increases, so must your creativity As resources dwindle, make sure your staff is
efficient and indispensable Respect – Be politely political
Know the personality of your bench officers Learn to educate the bench discreetly Train your staff not to offer opinions on bench
officers to patrons
Judicial Officers: Values
Organization – Constantly be consistent Never leave the bench wondering how you spend your day Seek judicial input on the organization of your staff time
and resources Avoid disruptions to services or unexpected changes to
schedules
Accomplishments – Be a positive reflection Promote the work of the entire division in the community When your work is recognized, share the credit
Self Help Staff: Values
Recognition Catching the good Personality matching Backing them up Sharing the perks
Self Help Staff: Values
Communication Positive meetings “Staff Good News” Training (or venting) Backing up staff
Learning Opportunities Delegate creativity Volunteer training
Self-Represented Litigants: Success Consistency Reasonable Expectations Transparent Complexity Efficiency Set the Tone for Success
top related