ml, conversational ux, and intelligence in bpm · andre hofeditz & seshadri sreenivas, sap se...
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Andre Hofeditz & Seshadri Sreenivas, SAP SE
ML, Conversational UX, and Intelligence in BPM
April 17th , 2019
2© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Intelligent Business Process Management (iBPM)Key trends, customer needs, and value proposition for LIVE PROCESSES
Business
Agility
Business
Empowerment
Automation Intelligence
3© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Process
Flexibility
Conversational
User Experience
Process
VisibilityMy Inbox
Decision
Management
Workflow
& RPA
Live Processes
Building blocks of intelligent BPM for Live Processes
4© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Live Processes
SAP
Hire to Retire
SAP
Source
to Pay
Hire
to Retire
Quote
to Order
Search
5© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
SAP
Hire to Retire
SAP
Onboarding
Live Processes
6© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
SAP
Onboarding
Executive Onboarding
Default Onboarding
Live Processes
7© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Process
Flexibility
Default Onboarding
Welcome
User
Available Steps
Validate
Data
Collect
Personal
Data
Welcome
User
8© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Workflow
Building blocks of intelligent BPM for Live Processes
Available Steps
Validate
Data
Collect
Personal
Data
Welcome
User
Default OnboardingProcess
Flexibility
9© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Available Steps
Welcome
User
Equipment
Provisioning
Default Onboarding
Workflow
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Process
Flexibility
10© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
WorkflowDecision
ManagementHR
Conversational
User Experience
11© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Conversational
User Experience
Hi, what roles are required
for Alex Flowers?
The following roles are required for
Alex Flowers: ENTER_TRIPS, ENTER_ACT, PERF, PORTAL_USR, DOCUSIGN
Should I create an IT ticket to
assign these roles to Alex Flowers?
Yes, create a ticket.
Ok. This is your ticket: 70038.
12© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Get user details
Get roles for job
Predictnext action
Conversational
User Experience
HR
Decision
Management
Machine
Learning
The following roles are required for
Alex Flowers: ENTER_TRIPS, ENTER_ACT, PERF, PORTAL_USR, DOCUSIGN
Should I create an IT ticket to
assign these roles to Alex Flowers?
13© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Invoice to Record
Get invoice
from email
Process an
invoice
Create
supplier
invoice
Workflow
& RPA
Machine
Learning
Mail Client
SAP
14© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Record Edit Run Monitor
Workflow
& RPAConversational
UX
Machine
LearningRPA Bots
15© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Record Edit Run MonitorWorkflow
& RPA
Workflow
16© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Workflow
Building blocks of intelligent BPM for Live Processes
Workflow
& RPA
Modelled Workflow
RPA Bot
17© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Building blocks of intelligent BPM for Live Processes
Inbox
My Inbox
Finance Procurement HR
18© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Process
Flexibility
Conversational
User Experience
Process
VisibilityMy Inbox
Decision
Management
Workflow
& RPA
Live Processes
Building blocks of intelligent BPM for Live Processes
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