mgt 425 wk 5 emotions and moods 04.21.2015
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EMOTIONS - WHY EMOTIONS WERE IGNORED IN OB
The “myth of rationality”
Organizations are not emotion-free.
Emotions of any kind are disruptive to organizations.
Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
WHAT ARE EMOTIONS?
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus.
MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus.
EmotionsIntense feelings that are directed at someone or something.
EmotionsIntense feelings that are directed at someone or something.
AffectA broad range of emotions
that people experience.
AffectA broad range of emotions
that people experience.
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
EMOTION DIMENSIONS
Biology of emotions
Originate in brain’s limbic system
Intensity of emotions
Personality
Job Requirements
Frequency and duration of emotions
How often emotions are exhibited
How long emotions are displayed
Functions of emotions
Critical for rational thinking
Motivate people © 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
The limbic system is a set of evolutionarily primitive brain structures located on top of the brainstem and buried under the cortex. Limbic system structures are involved in many of our emotions and motivations, particularly those
that are related to survival. Such emotions include fear, anger, and emotions related to
sexual behavior. The limbic system is also involved in feelings of pleasure that are related to our survival, such as those experienced from
eating and sex.
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
Mood as Positive and Negative Affect
SOURCES OF EMOTIONS AND MOODS
Personality
Day and Time of the Week
NOT Weather
Stress
Social Activities
Sleep
Exercise
Age
Gender
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
GENDER AND EMOTIONS
Women
Can show greater emotional expression.
Experience emotions more intensely.
Display emotions more frequently.
Are more comfortable in expressing emotions.
Are better at reading others’ emotions.
Men
Believe that displaying emotions is inconsistent with the male image.
Are innately less able to read and to identify with others’ emotions.
Have less need to seek social approval by showing positive emotions.
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
EXTERNAL CONSTRAINTS ON EMOTIONS
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
OrganizationalInfluences
OrganizationalInfluences
CulturalInfluences
CulturalInfluences
IndividualEmotions
IndividualEmotions
EMOTIONAL LABOR
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Emotional Labor
A situation in which an employee expresses organizationally desired
emotions during interpersonal transactions.
FELT VERSUS DISPLAYED EMOTIONS
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
Felt Emotions
An individual’s actual emotions.
Displayed Emotions
Emotions that are organizationally required and considered appropriate in a given job.
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
• Internals (Internal locus of control) Individuals who believe that they control what happens to them.
Note: Higher emotional labor = more highly paid jobs (with high cognitive requirements)
AFFECTIVE EVENTS THEORY (AET)
An event in the work environment triggers positive or negative emotional reactions Personality and mood determine response intensity Emotions can influence a broad range of work variables
COPYRIGHT © 2011 PEARSON EDUCATION, INC. PUBLISHING AS PRENTICE HALL 4-12
EMOTIONAL INTELLIGENCE
Self-awareness (know how you feel)
Self-management (manage your emotions and impulses)
Self-motivation (can motivate yourself & persist)
Empathy (sense & understand what others feel)
Social Skills (can handle the emotions of others)
© 2007 PRENTICE HALL INC. ALL RIGHTS RESERVED.
Research Findings: High EI scores, not high IQ scores, characterize high performers.
ANY QUESTIONS?
Any questions so far?
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