measuring the sas 9 platform using it resource management
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Copyright © 2006, SAS Institute Inc. All rights reserved.
SUNZ Annual Conference 2007
A Big Thank You, to Our Sponsors
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Measuring the SAS 9 Platform
Using IT Resource Management
SUNZ 2007Peter Eales,Technical Architect, SAS NZ
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SAS IT Resource Management - What is it?
Business tool for managing Information Technologyservices� Repository for any collectors’ data
− Detail and Summary Levels
� Extensive analytic capability
� Robust reporting
− Easily customized supplied reports
− Ad hoc reporting on any metrics
− Exceptions
− Automated Web publication (standard and dynamic)
� Easy-to-use GUI
− Interactive reporting interface
− Enterprise Guide optional reporting interface
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SAS IT Intelligence Overview
IT Data Mart
Capacity Management Service Level Management IT Financial Management
IT Infrastructure
ITIL Processes - Service Governance
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SAS IT Resource Management Overview
IT Infrastructure
� Operational tools
• HP, BMC, Tivoli, MOM, NetIQ, SMF/RMF, SAR, MIB, NMON, …
� ITIL process tools
• Service Desk/ Incidents
• Problem/Change Management
� Telephone/Call Center
� Security logs
� Staff – Time sheets
� IT Financial data
Staging area
Summarise
Aggregate
Add Statistics
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SAS IT Resource Management Architecture
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Old Style Capacity Management
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SAS IT Resource Management V3
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SAS IT Resource Management
� SAS Value Proposition
−Most complete performance and capacity management solution available
−Enterprise view of IT infrastructure
−Quantify IT utilization, availability and performance (server consolidation, network load balancing…)
−Accurate forecasts of IT resource requirements
−Optimize systems management (Enterprise systems management)
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IT Health Check through Exception Reporting
Daily check of measurements for availability, performance, and capacity
� Compare system metrics to “rules of thumb”
� Detect early warning signs (trends) of problems
Implement Service Level Agreements (SLA)
� Discover targets for SLAs
� Establish IT SLAs (availability, “performance”, response)
� Monitor and publish SLA objectives and results
� Alert of customer defined exceptions
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� DHL $10 million ROI through consolidation and deferred investment.
� Airline : PoC showed a $4.2 million ROI on their outsourced Unix environment through consolidation.
� Insurance : PoC showed a server utilisation of only 17% across their unix environment. A KPI of 50% utilisationacross all servers was introduced. The ROI is still to be determined.
� Telstra : Managing 18,000 processors.
� Ebay : $3 million ROI. A consolidated view of all servers identified 600 under utilized servers at $5000 IT Value per server.
� Insurance: $ 2.6 million identifying and re-designing CPU and IO heavy online transactions.
Customer Success
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More information …
� SAS ITRM Home Page http://www.sas.com/solutions/itresource/
� Morten Halver
• Solutions Architect, IT Intelligence, SAS ANZ
• morten.halver@sas.com
� Peter Eales
• Technical Architect, SAS NZ
• peter.eales@sas.com
Copyright © 2006, SAS Institute Inc. All rights reserved.Copyright © 2006, SAS Institute Inc. All rights reserved.
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