Measuring The Sas 9 Platform Using It Resource Management

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<ul><li>1.SUNZ Annual Conference 2007A Big Thank You, to Our Sponsors Copyright 2006, SAS Institute Inc. All rights reserved. </li></ul> <p>2. Measuring the SAS 9 Platform Using IT Resource ManagementSUNZ 2007 Peter Eales, Technical Architect, SAS NZCopyright 2006, SAS Institute Inc. All rights reserved. 3. SAS IT Resource Management - What is it?Business tool for managing Information TechnologyservicesRepository for any collectors data Detail and Summary LevelsExtensive analytic capabilityRobust reporting Easily customized supplied reports Ad hoc reporting on any metrics Exceptions Automated Web publication (standard and dynamic)Easy-to-use GUI Interactive reporting interface Enterprise Guide optional reporting interface Copyright 2006, SAS Institute Inc. All rights reserved. 4. SAS IT Intelligence Overview ITIL Processes - Service GovernanceCapacity ManagementService Level Management IT Financial Management IT Data Mart IT Infrastructure Copyright 2006, SAS Institute Inc. All rights reserved. 5. SAS IT Resource Management OverviewOperational tools HP, BMC, Tivoli, MOM, NetIQ, SMF/RMF, SAR, MIB, NMON, ITIL process tools Service Desk/ Incidents Problem/Change ManagementTelephone/Call CenterSecurity logsStaff Time sheets SummariseIT Financial dataStaging areaAggregateAdd Statistics IT InfrastructureCopyright 2006, SAS Institute Inc. All rights reserved. 6. SAS IT Resource Management Architecture Copyright 2006, SAS Institute Inc. All rights reserved. 7. ClickCopyright 2006, SAS Institute Inc. All rights reserved. 8. Click Copyright 2006, SAS Institute Inc. All rights reserved. 9. Copyright 2006, SAS Institute Inc. All rights reserved. 10. Click Copyright 2006, SAS Institute Inc. All rights reserved. 11. Click Copyright 2006, SAS Institute Inc. All rights reserved. 12. Click Copyright 2006, SAS Institute Inc. All rights reserved. 13. Copyright 2006, SAS Institute Inc. All rights reserved. 14. Right Click Copyright 2006, SAS Institute Inc. All rights reserved. 15. Right Click Copyright 2006, SAS Institute Inc. All rights reserved. 16. Click Copyright 2006, SAS Institute Inc. All rights reserved. 17. Right Click Copyright 2006, SAS Institute Inc. All rights reserved. 18. ClickCopyright 2006, SAS Institute Inc. All rights reserved. 19. Copyright 2006, SAS Institute Inc. All rights reserved. 20. Copyright 2006, SAS Institute Inc. All rights reserved. 21. Copyright 2006, SAS Institute Inc. All rights reserved. 22. Copyright 2006, SAS Institute Inc. All rights reserved. 23. Copyright 2006, SAS Institute Inc. All rights reserved. 24. Right Click Copyright 2006, SAS Institute Inc. All rights reserved. 25. Copyright 2006, SAS Institute Inc. All rights reserved. 26. Old Style Capacity Management Copyright 2006, SAS Institute Inc. All rights reserved. 27. SAS IT Resource Management V3 Copyright 2006, SAS Institute Inc. All rights reserved. 28. SAS IT Resource ManagementSAS Value PropositionMost complete performance and capacity management solution availableEnterprise view of IT infrastructureQuantify IT utilization, availability and performance (server consolidation, network load balancing)Accurate forecasts of IT resource requirementsOptimize systems management (Enterprise systems management) Copyright 2006, SAS Institute Inc. All rights reserved. 29. IT Health Check through Exception ReportingDaily check of measurements for availability,performance, and capacity Compare system metrics to rules of thumb Detect early warning signs (trends) of problemsImplement Service Level Agreements (SLA) Discover targets for SLAs Establish IT SLAs (availability, performance, response) Monitor and publish SLA objectives and results Alert of customer defined exceptions Copyright 2006, SAS Institute Inc. All rights reserved. 30. Customer SuccessDHL $10 million ROI through consolidation and deferredinvestment.Airline : PoC showed a $4.2 million ROI on their outsourcedUnix environment through consolidation.Insurance : PoC showed a server utilisation of only 17%across their unix environment. A KPI of 50% utilisationacross all servers was introduced. The ROI is still to bedetermined.Telstra : Managing 18,000 processors.Ebay : $3 million ROI. A consolidated view of all serversidentified 600 under utilized servers at $5000 IT Value perserver.Insurance: $ 2.6 million identifying and re-designing CPU andIO heavy online transactions.Copyright 2006, SAS Institute Inc. All rights reserved. 31. More information SAS ITRM Home Page http://www.sas.com/solutions/itresource/ Morten Halver Solutions Architect, IT Intelligence, SAS ANZ morten.halver@sas.com Peter Eales Technical Architect, SAS NZ peter.eales@sas.com Copyright 2006, SAS Institute Inc. All rights reserved. 32. Copyright 2006, SAS Institute Inc. All rights reserved. </p>

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