measuring business success group task lesson
Post on 05-Apr-2018
219 Views
Preview:
TRANSCRIPT
-
8/2/2019 Measuring Business Success Group Task Lesson
1/16
Measuring Business Success
-
8/2/2019 Measuring Business Success Group Task Lesson
2/16
General Recap of Successful Elements of Waitrose
Group work tasks to highlight the benefits of:
Sustainable companies
Factors involved in creating a successful and satisfiedstaff team
Good Customer satisfaction
Design Aims/Targets for various sports businesses
Objectives
-
8/2/2019 Measuring Business Success Group Task Lesson
3/16
What do you think sustainability
means?
Continuing to develop an attractive product range
Having the capital to expand and the revenue to pay debts
Keeping staff and customers happy
Being able to cope with political or legal changes
Competing with rivals and keeping market share
N.B. In the market place, the law of the jungle applies.
ONLY THE STRONGEST SURVIVE AND RESPONSIVENESS IS THE KEY
-
8/2/2019 Measuring Business Success Group Task Lesson
4/16
Sustainability
Continuationof Business
Exhibit SocialResponsibility
EnvironmentalSustainability
Three Pillars of Sustainability
-
8/2/2019 Measuring Business Success Group Task Lesson
5/16
Sports Organisations andSustainability
Carry out research to identify what sustainable
approaches major sports organisations are carrying
out such as recycling and energy saving schemes or
supporting their local area.
-
8/2/2019 Measuring Business Success Group Task Lesson
6/16
Customer Satisfaction
Customer
Satisfaction
Staff
Team
Effort
GoodPolicies
Good
Procedures
Quality
Systems
Customer
Loyalty
Schemes
-
8/2/2019 Measuring Business Success Group Task Lesson
7/16
Key Term
GOOD CUSTOMER SERVICE is meeting customers
needs and expectations.
-
8/2/2019 Measuring Business Success Group Task Lesson
8/16
Student Task
You are working in a stadium booking office.
List some examples of best practice in customer care thatyou would apply
e.g. create a good impression EVERY TIME
dress code and appearanceshow high level of attentiveness with ALL customersproject a positive attitude and confident attitudequickly establish a rapport with customer
-
8/2/2019 Measuring Business Success Group Task Lesson
9/16
Todays lesson objectives.. You will be able to describe factors* involved in
creating a successful and satisfied staff team In terms ofSports Businesses achieving Aims*
& Targets, you will be able to list some examplesthat have been published recently
-
8/2/2019 Measuring Business Success Group Task Lesson
10/16
What do you think is involved increating a satisfied Staff Team? Cloud
-
8/2/2019 Measuring Business Success Group Task Lesson
11/16
Staff Satisfaction Business contribution Decent wages & clean working conditions Chances of promotion & responsibility Praise & incentive schemes A sense of value & belonging Being trusted & respected Not being discriminated against on any grounds Not being overworked
Add cloud
-
8/2/2019 Measuring Business Success Group Task Lesson
12/16
In your group, list some pointers thatbusinesses may give their staff?
-
8/2/2019 Measuring Business Success Group Task Lesson
13/16
Staff Satisfaction Staff contribution Meet deadlines for colleagues when tasks set Stick to rules, standards & procedures Do your share as Team member Be polite, respectful and presentable Use listening skills and be supportive in tough times
Extra clouds
-
8/2/2019 Measuring Business Success Group Task Lesson
14/16
Completing your CLOUD notes..Watch the two clips of film and listen for factors in Staff
Satisfaction that we may have discussed today
If you hear any others, add them to your notes
-
8/2/2019 Measuring Business Success Group Task Lesson
15/16
Achieving Aims & TargetsAims
What businesses work towards Its the overall strategic* directionFor example*;
1. For the 2012 Olympics, the BOA has vowedthat GB will be 4th in the Medal tables2. Sheffield Int. Venues Ltd aims to makeSheffield one of the top Int. and Culturalvenues for Sport and Leisure
Targets
These are set along the way toachieving an Aim
For example*, a business may;
1. Look to increase sales by 10% everymonth2. Set a minimum profit level of 3k in aquarter3. Seek a growth in market share of 1% perannum
-
8/2/2019 Measuring Business Success Group Task Lesson
16/16
Test Yourselves.. Design a suitable aim &/or target for the following;
1. A Sports Clothing franchisee who imports kit fromthe USA2. A small, local health club3. A self employed Sports Coach
top related