mary c kelly phd leadership notes part 1 keynote speech for vmgma slideshare
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Mary C. Kelly copyright 2013 www.ProductiveLeaders.com
Master Your World! 10 Leadership Lessons to Improve
Productivity, Profits, and Communication
Master Your World! 10 Leadership Lessons to Improve
Productivity, Profits, and Communication
Mary Kelly, PhD, CSP, CDR, US Navy (ret)
VMGMA in Virginia Beach, VA September 2014
WHO HAS A DOG ?
• Master Your World• Have Fun• Resources
LEADERSHIP CHALLENGES
Get people to do what you know they need to do
People need you more than ever
In easy times, anyone can lead clients
BUSINESS CHALLENGES
Some MGMA Member Challenges
• Maintaining patient care• Maintaining patients• Staying within govt regulations• Understanding govt regulations• Complying with govt regulations• Working with insurance companies• Managing patient and staff
frustration!!!!!!!!!!!• Running a business
Texas Payroll Member Challenges
LEADING YOUR BUSINESS
No Rewards
Rewards
Consistency
# 1 REWARD GOOD BEHAVIOR# 1 REWARD GOOD BEHAVIORYOU GET WHAT YOU REWARDYOU GET WHAT YOU REWARD
LEADERSHIP RULE #1LEADERSHIP RULE #1Reward Good Behavior…
Easy to forget to do You are busy Have clear expectations Reinforce your policies Otherwise, people waste Time = unnecessary,
costly, and wasteful
Reward Good Behavior… Easy to forget to do You are busy Have clear expectations Reinforce your policies Otherwise, people waste Time = unnecessary,
costly, and wasteful
What can you do to reward employees? Volunteers? Friends?
What can you do to reward employees? Volunteers? Friends?
Master Your World
Do you feel appreciated?
THANK YOUR STAFF, SUPPLIERS, CUSTOMERS, REFERRALS
Be Grateful
Do Something
Tailor Thank Yous
WHEN REWARDING PEOPLE, MAKE SURE
Recognize a specific action
Does not come at the expense of others
Is meaningful for that person
Mary Kelly, PhD CEO, Productive Leaders
Improve productivity and profit growth!
Author of several books including: In Case of Emergency, Break Glass! 360 Degrees of Leadership,Master Your World Money Smart: How Not to Buy Cat Food When You Don’t Have a Cat15 Ways to Grow Your Business in Every Economy
www.ProductiveLeaders.comMary@ProductiveLeaders.com443-995-8663 (Marys cell)
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