marc baizman rose de fremery dahna goldstein

Marc BaizmanRose de FremeryDahna Goldstein

How to Translate Geek-speek into Normal Human#13NTCGeek

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Session Flow

Understanding Emotional

Intelligence

Interpreting body language

Translating geek-speak into normal human

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Photohere

Photohere

Photohere

Rose de Fremery@rosedefremeryManaging editor of a

social media magazine, Red Sox

fan and writing/calligraphy

geek.

Dahna Goldstein@philantech

Grant management software provider, NPTechie, hockey

player, folky musician, grammar geek.

Marc Baizman@mbaizman

Nonprofit technology coach, Salesforce and

Google Apps, improv and sketch comedy performer,

unrepentant geek.

About the Presenters

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Introductions

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IQ vs. EQ

http://www.yodesh.com/wp-content/uploads/2012/11/head-versus-heart-love-19072367-500-325.jpg

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Emotions Are Contagious

Source: http://www.flickr.com/photos/cheriejphotos/6019067180/

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EQ framework

• Self awareness• Self regulation• Motivation• Empathy• Social skill

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Self Awareness

Source: http://www.flickr.com/photos/nihonbunka/8134323441/

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Self Management

Source: http://www.flickr.com/photos/danielito311/5847295876/

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Motivation

Source: http://www.flickr.com/photos/peterjon/344323226/

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Empathy

Source: http://www.flickr.com/photos/cabinet/2492697215/

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Social Skill

Source: Modified from http://www.flickr.com/photos/marcusnelson/8291643623/

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Resonance vs. Dissonance

Source: http://www.flickr.com/photos/tmvogel/418061127/

14Source: http://www.flickr.com/photos/joyoflife/390892410/

Body Language!

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What Does “Body Language” Mean?• Our bodies (“kinesics”)• Proximity to others• Facial expressions• Eyes and focus• Physical Contact• Contacting with other things• Breathing

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Body Language Warnings!

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Personal Space/Distance

Source: http://3.bp.blogspot.com/_B8ICD5kTvJU/SRAJ8WQDvmI/AAAAAAAAAUA/0p_88bCV0hY/s400/space+invader.bmp

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How Close is too Close?

19Source: http://www.flickr.com/photos/usnationalarchives/4012379684/

Facial Expressions

20Source: http://www.flickr.com/photos/viamoi/3668373683/

Eyes

21Source: http://www.flickr.com/photos/gemmabou/5198326130/

Mouth

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http://www.flickr.com/photos/63723146@N08/8492557730/

Head

23Source: http://www.flickr.com/photos/malias/106819749/

Arms and Legs

24Source: http://images.businessweek.com/ss/06/04/sb_presentations/image/clinton.jpg

Hands

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Handshakes

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https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcQKSwdtCrR5SshEbHivg9_VeXv9Z7z3pwBl1ryPRTUTWsg5YxM4-Q

Seating

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Mirroring

28Source: http://www.paranexus.org/useruploads/images/260-mirroring.jpg

Mirroring

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Practice!

• Watch TV with the sound off! What do you see?

• People-watching – try it (but don’t be creepy)!

• Sample exercises

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Translating Tech Terms(aka Technobabble)

Source: http://bwmedia.wordpress.com/2010/02/27/sns-farragut-3-the-comic/

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Geeks use specialized language

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But so do senior management, grantmakers, fundraisers…

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Why Is the Language We Use SoImportant?

Source: http://bit.ly/SAvLsK

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Source: http://bit.ly/X9O0Ks

So, Let’s Activate the Universal Translator…

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Source: http://amzn.to/Wmyf0D

Features Versus Benefits

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Source: http://bit.ly/YRZcuC

Features Versus Benefits

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Source: http://bit.ly/5V8kKZ

Learn their language too

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Source: http://bit.ly/Zvfx9C

The Nick Burns Problem

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Source: http://bit.ly/Ywhq2I

Body language: what you’re communicating

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Body language: how they’re responding

Source: http://bit.ly/13auliG

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Source: http://bit.ly/WeAmJ1

Active listening

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Source: http://huff.to/V9wiVj

Tone

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Role Playing

Source: Wikimedia Commons

(Ok, not that kind of role playing…)

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Source: http://www.flickr.com/photos/cicciopizzettaro/4297936934/

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