managing homeowner expectations through responsive construction scott goodballet, owner, vice...

Managing Homeowner Managing Homeowner Expectations Through Expectations Through Responsive ConstructionResponsive Construction

Scott Goodballet, Owner, Vice PresidentG & G Specialty Contractors, Inc.

How We Contribute to Successful Residential Sound Insulation Programs:

• Create & Maintain a Positive Image• Work With the Homeowner• Communicate with the Consultants• Attend Quarterly Partnering Meetings

Act Properly

Dress Appropriately and Wear an Airport Badge

Take Precautions to Protect the Homeowners Property

Clean Up After Yourself

Provide a Consistent Message

Be Courteous and Friendly

Keep the Homeowner Informed of Your Schedule

Be Open to Explaining the Construction Process If Asked

Defer Program Questions to the Airport

Make Sure Homeowner Concerns are Brought to the Airports Attention

Make Sure Homeowner Requests are Reflected in the Design

Involve Homeowner Representatives and/or Airport Staff when the Homeowner has a Program Related Question

Clearly Communicate the Contractors Perspective of the Program to the Airport

Express Concerns or Issues with the Homeowner that were Witnessed in the Field

Become Part of the Airports Team and Strive to Improve the Program for All Parties