management people management (2)
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7/23/2019 Management People Management (2)
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cgiurus
XecpoeJbgbiejegt
Tuotbg @erjbooy
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Fgsfme arcgt dcver
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IU^UT CG
JBGBIFGI XECXOE
TUO]BG @E^JBOOV
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Xunofslem ny
]lcrciccm Xunofslfgi Otm
28-2> ^fvfgitcg Ttreet
Ocgmcg ED>B 4MU
]eoeplcge; 8>8 99=6 =9=<
Abx; 8>8 99>6 1228Ejbfo; fgacHtlcrciccm.ws
Yen; www.tlcrciccm.ws
© Tuotbg @erjbooy >88=
Boo rfilts reservem. Gc pbrt ca tlfs
punofdbtfcg jby ne reprcmudem, stcrem fg
b retrfevbo systej cr trbgsjfttem fg bgy acrj cr ny bgy jebgs, eoedtrcgfd,
plctcdcpyfgi, redcrmfgi cr ctlerwfse,
wftlcut tle prfcr perjfssfcg ca
tle punofsler.
]lfs ncc` fs scom sunkedt tc tle
dcgmftfcg tlbt ft slboo gct, ny wby ca
trbme cr ctlerwfse, ne oegt, re-scom, lfrem
cut cr ctlerwfse dfrduobtem wftlcut tle
punofsler‖s prfcr dcgsegt fg bgy acrjca nfgmfgi cr dcver ctler tlbg fg wlfdl
ft fs punofslem bgm wftlcut b sfjfobr
dcgmftfcg fgdoumfgi tlfs dcgmftfcg nefgi
fjpcsem upcg tle sunsequegt purdlbser.
Gc respcgsfnfofty acr ocss cddbsfcgem tc
bgy perscg bdtfgi cr rearbfgfgi arcj
bdtfcg bs b resuot ca bgy jbterfbo fg tlfs
punofdbtfcg dbg ne bddeptem ny tle
butlcr cr punofsler.
B DFX dbtbociue redcrm acr tlfs ncc` fs
bvbfobnoe arcj tle Nrftfsl Ofnrbry.
LN; FTNG 2 <5=2< 4>5 9
XN; FTNG 2 <5=2< 4>8 1
Dcver bgm ncc` mesfigem ny Mrfatmesfig
Xrfgtem fg Fgmfb ny ^epof`b Xress
Tpedfbo mfsdcugts acr nuo`
qubgtftfes ca ]lcrciccm ncc`s
bre bvbfobnoe tc dcrpcrbtfcgs,
fgstftutfcgs, bsscdfbtfcgs bgm
ctler cribgfsbtfcgs. Acr jcre
fgacrjbtfcg dcgtbdt ]lcrciccm
ny teoeplcge cg 8>8 99=6 =9=<, ny
abx cg 8>8 99>6 1228, cr e-jbfo us;
fgacHtlcrciccm.ws
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Bncut tle Butlcr
Tuotbg @erjbooy lcoms meirees fg Edcgcjfds, Tcdfcociy bgm Obw
bgm Mfpocjbs fg Afgbgde & Bddcugtfgi, Jbr`etfgi bgm Emudbtfcg.
Le fs b Oebrgfgi abdfoftbtcr bgm jbgbiejegt wrfter. Le mesfigs bgm
meofvers trbfgfgi dcurses fg Nusfgess Ttrbteiy, Jbgbifgi Xecpoe,
Jbgbifgi Xeracrjbgde, Jbgbifgi @gcwoemie bgm Xerscgbo Meveo-
cpjegt. Le lbs dcgmudtem trbfgfgi fg tle U@, tle Getlerobgms,
Neoifuj, Arbgde, Bustrfb, tle Jfmmoe Ebst, Lcgi @cgi bgm ]bkf`fstbg.
Acr severbo yebrs le lbs leom segfcr bdbmejfd pcsftfcgs fg Tdctobgm
bgm tlerebater, segfcr jbgbiejegt pcsftfcgs wftl Jbgbiejegt
Degtre Eurcpe fg Nrusseos, ]le Ocgmcg Nusfgess Tdlcco bgm ]le Edcg-
cjfst Ircup.
Le lbs neeg fgvcovem fg jbgbiejegt emudbtfcg bgm meveocpjegt
acr b gujner ca yebrs, fgdoumfgi mfstbgde oebrgfgi jbgbiejegt emudb-
tfcg dcurses. Le fs tutcrfgi JNB jcmuoes cg Ttrbteiy, Jbgbifgi
@gcwoemie Jbgbifgi Xecpoe, Ttrbteifd Jbr`etfgi bgm Fgtergb-
tfcgbo Nusfgess acr tle Cpeg Ugfversfty Nusfgess Tdlcco bgm Murlbj
Ugfversfty Nusfgess Tdlcco.
Le fs tle butlcr ca teg jbgbiejegt ncc`s fgdoumfgi lfs obtest ncc`
cg Eaaedtfve @gcwoemie Jbgbiejegt; B Nest Xrbdtfde Noueprfgt
punofslem ny Yfoey ugmer tle DNF abst-trbd` serfes bgm Iurus cg Jbr`et-
fgi bgm Jbgbifgi bgm Meveocpfgi ]boegt punofslem ny ]lcrciccm.
Le dbg ne dcgtbdtem ny e-jbfo; T`erjbooyHbco.dcj
www.suotbg`erjbooy.je.u`
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Bd`gcwoemiejegts
Jy sfgdere tlbg`s ic tc Gefo ]lcjbs bgm Bgieob Tpboo acr ifvfgi je
bg cppcrtugfty tc dcgtrfnute tc tlefr Iurus cg… serfes.
F tlbg` tle acoocwfgi fgmfvfmubos, cribgfsbtfcgs bgm wensftes acr tle
leop redefvem;
• Mbvfm Y. Dreeojbg, Emftcr L .Dcj.
• Neofgmb Xfbgezzb, L^.Dcj Emftcr.
• Ned`y Ylfoey, Lebm ca Jbr`etfgi, Fgvestcrs fg Xecpoe, U@.
• Tuzbgge Evbgs, X^ Dcgsuotbgt tc tle @eg Nobgdlbrm Dcjpb-
gfes, U@. (Ned`y bgm Tuzbgge lbve neeg very leopauo fg
prcvfmfgi bpprcprfbte fgacrjbtfcg.)
• @eg Nobgdlbrm Dcjpbgfes, U@.
• Fgvestcrs fg Xecpoe.
• Jbgbiejegt Degtre Eurcpe, Nrusseos.
• Nutterwcrtl-Lefgejbgg.
• ]le Jbdjfoobg Dcjpbgy.
• JdIrbw-Lfoo Xunofslfgi.
• www.bdtfcgmesfig.dcj.
• www.oebmerstcoebmer.dcj.
Jy ocve bgm tlbg`s ic tc jy wfae Oburb, jy dlfomreg [brb, Xete, Tusbg,
Keggy, bgm jy irbgmdlfomreg Jbttlew, Bggb bgm Eve.
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Jy irbtftume bgm spedfbo tlbg`s ic tc jy mbuilter [brb wlc, bt tle
tfje ca wrftfgi, fs gebroy acur yebrs com. Tle lbs neeg pbrtfduobroy
leopauo fg “mejcgstrbtfgi‖ tle fjpcrtbgde ca geems bgm seoa-bdtubof-
sbtfcg wleg F dbje tc survey vbrfcus jctfvbtfcgbo tlecrfes.
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Nobg`
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Dcgtegts
CGE ]le dlbooegies ca jbgbifgi pecpoe 2
Xecpoe jbgbiejegt fssues fg prbdtfde =
Dcgtfgucus fjprcvejegt =
]YC Aremrfd` Yfgsocw ]byocr (2<51-2625) 6
Iuru‖s prcfloe 28
Iuru‖s dcgtrfnutfcg 28
Mrud`er‖s vfews cg sdfegtffld jbgbiejegt 24
]byocr bgm jbgbifgi pecpoe 2=
Oesscgs oebrgt arcj Aremerfd` Yfgsocw ]byocr 2=
]L^EE Eotcg Jbyc (2<<8-26=6) 25
Iuru‖s prcfloe 25
Iuru‖s dcgtrfnutfcg 21
Ylbt dcgdousfcgs dbg cge mrbw arcj tle Lbwtlcrge
^esebrdles reobtfgi tc jbgbifgi pecpoe3 26
Bre tle flgmfgis ca tle Lbwtlcrge Experfjegts
reoevbgt tcmby3 >8
Oesscgs oebrgt arcj Eotcg Jbyc >=
ACU^ Bnrblbj Jbsocw (268<-2698) >5
Iuru‖s prcfloe >5
Iuru‖s dcgtrfnutfcg >5
Jbsocw‖s lferbrdly ca geems fg b gutsleoo >1
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Xlysfcocifdbo geems >9
Tbaety geems >9
Neocgifgi bgm ocve geems >9
Esteej geems ><Teoa-bdtubofsbtfcg geems >6
Drftfdfsjs ca Jbsocw‖s tlecry 42
B wcrm ca dbutfcg 42
Oesscgs oebrgt arcj Bnrblbj Jbsocw 44
AFQE Mcuiobs JdIreicr (2681-261=) 45
Iuru‖s prcfloe 45
Iuru‖s dcgtrfnutfcg 41
]lecry \ bpprcbdl bgm fts bssujptfcgs 49
]lecry V bpprcbdl bgm fts bssujptfcgs 49
Drftfdfsjs ca ]lecry \ bgm ]lecry V 46
Obst tlcuilts cg ]lecry V bgm tle Xyijbofcg Eaaedt =8
Oesscgs oebrgt arcj Mcuiobs JdIreicr =2
TF\ Aremerfd` Lerzneri (26>4-) =4
Iuru‖s prcfloe =4
Iuru‖s dcgtrfnutfcg ==
Ylbt bre lyifege abdtcrs3 =5
Ylbt bre jctfvbtcrs3 =5
Bppofdbtfcg ca Lerzneri‖s tlecry =1
Drftfdfsjs ca Lerzneri‖s tlecry =<
Oesscgs oebrgt arcj Aremerfd` Lerzneri =6
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TEQEG Qfdtcr Qrccj (264>-) 52
Iuru‖s prcfloe 52
Iuru‖s dcgtrfnutfcg 52
Qrccj‖s expedtbgdy tlecry 5>Expedtbgdy 5>
Fgstrujegtbofty 54
Qboegde 54
Drftfdfsjs ca Qrccj‖s tlecry 5=
Expedtbgdy tlecry bgm jbgbifgi pecpoe tcmby 5=
Oesscgs oebrgt arcj Qfdtcr Qrccj 55
EFIL] Dlrfs Briyrfs (26>4-) 59
Iuru‖s prcfloe 59
Iuru‖s dcgtrfnutfcg 5<
Meaegsfve rcutfges 56
Drftfdfsjs ca Briyrfs‖s tlecry 12
Oesscgs oebrgt arcj Dlrfs Briyrfs 92
GFGE Kclg Bmbfr (264=-) 94
Iuru‖s prcfloe 94
Iuru‖s dcgtrfnutfcg 9=
Meveocpfgi oebmerslfp s`foos 99
]le Bmbfr Oebmerslfp Acugmbtfcg 99
Oesscgs oebrgt arcj Kclg Bmbfr 9<
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]EG Ybrreg Neggfs (26>5-) 96
Iuru‖s prcfloe 96
Iuru‖s dcgtrfnutfcg <8
Iee`s bgm ieezers <4Oesscgs oebrgt arcj Ybrreg Neggfs <=
EOEQEG ^csbnetl Jcss @bgter (26=4-) <5
Iuru‖s prcfloe <5
Iuru‖s dcgtrfnutfcg <5
Ejpcwerjegt <1
Jctfvbtfgi ycur stbaa <9
Oebmerslfp <<
Oesscgs oebrgt arcj csbnetl Jcss @bgter 68
]YEOQE Xeter Tegie (26=9-) 62
Iuru‖s prcfloe 62
Iuru‖s dcgtrfnutfcg 6>
]le oebrgfgi cribgfsbtfcg 6>
Drftfdfsjs ca Xeter Tegie‖s tlecry 65
Oesscgs oebrgt arcj Xeter Tegie 61
]LF^]EEG Ieert Lcasteme (26><-) 69
Iuru‖s prcfloe 69
Iuru‖s dcgtrfnutfcg 69
Fgmfvfmubofsj bgm dcooedtfvfsj 6<
Jbsduofgfty bgm aejfgfgfty 66
Ugdertbfgty bvcfmbgde 66
Drftfdfsjs ca Lcasteme‖s tlecry 288
Oesscgs oebrgt arcj Ieert Lcasteme 288
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ACU^]EEG F`ukfrc Gcgb`b (2645-) 282
Iuru‖s prcfloe 282
Iuru‖s dcgtrfnutfcg 282
Mfaaeregdes netweeg mbtb, fgacrjbtfcgbgm `gcwoemie 285
Jb`fgi b stbrt — scje exbjpoes/fgftfbtfves 281
@gcwoemie fs bosc pcwer — wly slcuom
ejpocyees slbre tlfs pcwer3 281
Ylbt fs bg fgdegtfve acr ycur cribgfsbtfcg
tc jbgbie gcwoemie3 289
Afgbo tlcuilt 289
Xrcaesscr Gcgb`b bgm jbgbifgi gcwoemie 28<
Drftfdfsjs ca tle TEDF jcmeo 228
Oesscgs oebrgt arcj F`ukfrc Gcgb`b 228
AFA]EEG Dlbroes Lbgmy (264>-) 222
Iuru‖s prcfloe 222
Iuru‖s dcgtrfnutfcg 222
Oebmerslfp 224
cribgfsbtfcgbo duoture 22=
“Cur ejpocyees bre cur irebtest bsset‖ 225
Fgsfme cribgfsbtfcgs 225
Fjpofdbtfcgs acr jbgbifgi pecpoe 221
Oesscgs oebrgt arcj Dlbroes Lbgmy 229
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TF\]EEG Xeter Mrud`er (2686-) 226
Iuru‖s prcfloe 226
Iuru‖s dcgtrfnutfcg 2>8
Mru`er cg jbgbifgi pecpoe — flgbo wcrms 2>1Oesscgs oebrgt arcj Xeter Mrud`er 2>9
TEQEG]EEG Jbgbifgi pecpoe fssues fg prbdtfde 2>6
]le Fgvestcrs fg Xecpoe Ttbgmbrm 2>6
Dbse Ttumfes 245
EFIL]EEG Irebt dcjpbgfes tc wcr` acr; tle pecpoe
jbgbiejegt perspedtfve 2=5
Tc wlbt bre tle `ey bttrfnutes ca tle
“wfggfgi‖ dcjpbgfes/cribgfsbtfcgs3 2=5
Jbgbifgi pecpoe fssues bt Xrët B Jbgier 2=9
GFGE]EEG B tc [ ca jbgbifgi pecpoe 2=6
Aurtler rebmfgi suiiestfcgs 252
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CGE
]le dlbooegies ca jbgbifgi pecpoe
‟]c see wlbt ycu dbg ne,
stbrt wftl wlc ycu bre.‚
BGCG
Iocnbofsbtfcg, ejpcwerjegt, drcss-augdtfcgbo tebjs, mcwgsfz-
fgi, restrudturfgi, oebrgfgi cribgfsbtfcgs, gcwoemie wcr`ers.
Fa tlese nuzzwcrms mcg‖t scugm abjfofbr, tley slcuom, tley bre
dlbgifgi ycur ofae bgm tle wby ycu jbgbie pecpoe.
Jbgbiers lbve tc jbgbie pecpoe. F wcuom sby jbgbifgi pecpoe
dcgstftutes bt oebst <8% ca tle jbgbierfbo augdtfcg. Ft fs tle jcst mfafl-
duot bgm yet jcst rewbrmfgi augdtfcg. Jcst jbgbiers mc gct wbgt
tc cwg up tc tle abdt tlbt tley bre fgbmequbte bs abr bs jbgbifgi
pecpoe bre dcgdergem. Eveg scje cribgfsbtfcgs mc gct wbgt tc bddept
tlbt boo jbgbiers geem dcgtfgucus trbfgfgi bgm suppcrt fg reobtfcg
tc tlefr augdtfcg ca jbgbifgi pecpoe.
Yleg F wbs b Tegfcr Mfredtcr bt Jbgbiejegt Degtre Eurcpe, Nrus-
seos F mevfsem bgm fgtrcmudem b prcirbjje fg 26<9 dbooem “JbgbifgiXecpoe‖. Jy segfcr dcooebiues bgm eveg jy “ncss‖ wbs bibfgst tle fmeb
ca sudl b prcirbjje nedbuse tley aeot cribgfsbtfcgs wcuom gct egrco
tlefr jbgbiers acr sudl b dcurse. ]le dcurse ict bg bpprcvbo bgm ft
rbg cgde b yebr. Ny tle tfje F oeat JDE fg 26<6 ft wbs sdlemuoem tc
rug severbo tfjes b yebr. F bj ifveg tc ugmerstbgm tlbt ft fs gcw cge
ca tle jcst pcpuobr prcirbjjes bt JDE.
Ft nedbje pcpuobr nedbuse, fg jy cpfgfcg, cribgfsbtfcgs bgmjbgbiers neibg tc rebofse tle fjpcrtbgde ca tle s`foo ca jbgbifgi
7/23/2019 Management People Management (2)
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pecpoe, bgm tlbt tlfs s`foo geems tc ne slbrpegem cg b dcgtfgucus nbsfs.
Fgdrebsfgioy we ofve fg b wcrom wlere tle rbte ca dlbgie fs bddeoer-
btfgi0 icbos bre nedcjfgi jcre vbrfem bgm dcjpoex bgm wlere
`gcwoemie bs b ey strbteifd bsset fs dcgtrfnutfgi tc nusfgess suddess.
Xecpoe bre cur irebtest bsset. Fs tlfs lype cr rebofty3 Acr tlcse cribg-
fsbtfcgs wlc iegufgeoy neofeve fg tlefr pecpoe, jbgbifgi pecpoe
nedcjes tle acrejcst jbgbierfbo s`foo.
Jbgbifgi pecpoe fs gct b jbtter ca jbgfpuobtfcg. Ft fs bncut wcr`fgi
wftl ycur stbaa bgm dcooebiues cg b pbrtgerslfp nbsfs tc bdlfeve tle
strbteifd icbos ca tle cribgfsbtfcg.
]le suddess ca bg cribgfsbtfcg mepegms cg jbgbifgi tlree sets ca
expedtbtfcgs. ]ley bre;
• cribgfsbtfcgbo expedtbtfcgs0
• ejpocyee expedtbtfcgs0 bgm
• dustcjer expedtbtfcgs.
Ylbt mces jbgbifgi ejpocyee expedtbtfcgs fgvcove3 Ft fgvcoves
ugmerstbgmfgi bgm tle sunsequegt bppofdbtfcg ca tle acoocwfgi;
• Ugmerstbgmfgi ca lujbg geems bgm nelbvfcur.
• Ylbt jb`es pecpoe tfd`3
• Lcw tc acrj dcoobncrbtfve reobtfcgslfps.
• Lcw tc redruft bgm seoedt stbaa.
• Ugmerstbgmfgi tle gbture ca psydlcocifdbo dcgtrbdt.
• Lcw tc retbfg stbaa.
• Lcw tc acrjuobte peracrjbgde icbos fgvcovfgi ycur stbaa.
• Lcw tc jcgftcr bgm jebsure stbaa peracrjbgde.
• Lcw tc oebm bgm jctfvbte stbaa.
• Lcw tc dcjjugfdbte eaaedtfveoy wftl ycur stbaa.
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• Lcw tc meveocp tboegt fg ycur cribgfsbtfcg.
• Lcw tc jb`e ycur stbaa wcr` eaaedtfveoy fg tebjs.
• Lcw tc ejpbtlfse wftl ycur stbaa.
• Lcw tc bdt bs b jegtcr cr b dcbdl.
• ]le gbture ca dlbgie.
• ]le sfigffldbgde ca wcr`-abjfoy nbobgde.
• Lcw tc ibfg dcjjftjegt arcj ycur stbaa.
• Lcw tc drebte b tlrfvfgi wcr` egvfrcgjegt.
• Bncve boo, ugmerstbgmfgi seoa.
]lfs fs b very mbugtfgi tbs` nut ft fs fjperbtfve tc bdqufre dcjpe-
tegdes fg boo tlese bspedts tc jbgbie eaaedtfveoy. Fg prbdtfde vbrfcus
mfjegsfcgs ca jbgbifgi pecpoe bgm tle fjpcrtbgde ca pecpoe fg nrfgi-
fgi bncut cribgfsbtfcgbo suddess, dcje tcietler fg mfaaeregt acrjs.
Ofsteg acr pcssfnfoftfes
‟Fa ycu slcuom try tc ugmerstbgm je
]lrcuil tle eyes ca ycur experfegdes,
Vcur cgoy ugmerstbgmfgi wfoo ne
Jfsugmerstbgmfgi.
Acr we lbve wbo`em mfaaeregt pbtls
Bgm lbve `gcwg mfaaeregt aebrs. Bgm tlbt wlfdl nrfgis ycu obuilter kust
Jfilt nrfgi je tebrs.
Tc fa ycu dbg oebrg tc bddept je
Bgm tle strbgie tlfgis F sby bgm mc,
Jbyne tlrcuil ycur bddeptbgde
Vcu wfoo ibfg ugmerstbgmfgi.‚
Bgcg.
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Xecpoe jbgbiejegt fssues fg prbdtfde
Dlbpter 2< ca tlfs ncc` fgtrcmudes scje dbse stumfes tlbt reedt scje
ca tle fssues ca jbgbifgi pecpoe. ]lese bre gbtfcgbo bgm fgtergbtfcgbo
dbse stumfes.
(Mfsdobfjer; F lbve gc reobtfcgslfp wlbtscever wftl tle cribgfsbtfcgs
wlfdl lbve suppofem dbse stumfes. F use tlej tc lfilofilt bgm refg-
acrde mfaaeregt mfjegsfcgs ca jbgbifgi pecpoe fgvcovem fg prbdtfde.)
Dcgtfgucus fjprcvejegt
Ft fs bosc fjpcrtbgt tc dcgstbgtoy revfew jctfvbtfcgbo bgm oebmerslfp
abdtcrs fgvcovem fg eglbgdfgi cribgfsbtfcgbo eaaedtfvegess, frresped-
tfve ca lcw suddessauo ycu bre bt presegt. Fa b suddessauo cribgfsbtfcg
of`e Meoo flgms ft gedessbry tc mc sc, sc slcuom ctler cribgfsbtfcgs.
Tc wlbt lbs Meoo mcge3 ]le acoocwfgi fs bg brtfdoe wlfdl bppebrem
fg Jbgbiejegt Degtre Eurcpe E-Gewsoetter wrftteg ny tle butlcr.
Jbgbifgi ny prfgdfpoes — Meoo‖s wby
Ny Tuotbg @erjbooy, areeobgde wrfter bgm jbgbiejegt butlcr.
Fg Nusfgess Yee` 8a Gcvejner 4, >884, tlere fs b dcver stcry
cg Meoo egtftoem “Ylbt Vcu Mcg‖t @gcw Bncut Meoo‖. Fg tlfs brtfdoe
tle wrfters lfilofilt tle acoocwfgi sfx jbgbiejegt prfgdfpoes
Meoo lbve bmcptem bgm presegtem tlej bs “Jbgbiejegt sedrets
ca tle nest-rug dcjpbgy fg tedlgcociy‖. ]lese prfgdfpoes bre;
• Ne mfredt.
• Oebve tle eic bt tle mccr.
• Gc exduses.
• Gc ebsy tbriets.
• Gc vfdtcry obps.
• Ycrry bncut sbvfgi jcgey, gct sbvfgi abde.
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Lcw mc tlese prfgdfpoes trbgsobte fgtc meveocpfgi bgm jbgbifgi
tboegt fg ycur cribgfsbtfcg bgm egbnoe ycu tc acrjuobte b tboegt meveo-
cpjegt strbteiy3
NE MF^ED]
Bddcrmfgi tc tle wrfters, wcr`ers bre suppcsem tc dlbooegie tlefr
ncsses bgm questfcg everytlfgi. Ylbt oesscgs dbg cribgfsbtfcgs
oebrg arcj tlfs prfgdfpoe3
Fg prbdtfde tlfs lbs fjpofdbtfcgs fg terjs ca redruftjegt bgm meveo-
cpjegt.
cribgfsbtfcgs bt tle redruftjegt stbie slcuom occ` acr pctegtfbo
ejpocyees wlc lbve b dlbooegifgi bttftume. Dlccsfgi bg expert fg
tle fleom fs flge nut testfgi acr fgterperscgbo dcjjugfdbtfcg fs bosc
fjpcrtbgt. Lcwever, cge slcuom bfj bt seoedtfgi fgmfvfmubos wftl
b dlbooegifgi jfgmset. ]lfs fs boo bncut fgmfvfmubo bttftume bgm egdcur-
bifgi sudl bg bttftume wftlfg tle dcgtext ca dcrpcrbte duoture tlbt
abdfoftbtes prcjctfgi sudl bg bttftume.
OEBQE ]LE EIC B] ]LE MCC^
Bddcrmfgi tc tle Nusfgess Yee` brtfdoe Meoo ‟abvcurs “twc-fg-b-ncx‖
jbgbiejegt fg wlfdl twc exedutfves slbre respcgsfnfofty acr
prcmudt, b reifcg, cr b dcjpbgy augdtfcg.‚
]lfs fs bncut wcr`fgi fg b tebj bgm bs b tebj jejner. Bddcrmfgi
tc Xeter Tegie, tle “iuru‖ ca Oebrgfgi cribgfsbtfcg, dcooedtfve
`gcwoemie fs drebtem ny wcr`fgi fg tebjs. Lcwever, nefgi b tebjjejner fs gct egcuil. Ylbt jbtters fs fgmfvfmubo bttftume tcwbrms
tle dcgdept ca tebj wcr`3 Cge lbs tc ne trbfgem tc ugmerstbgm tle
fjpcrtbgde ca tebj mygbjfds bgm pbrtfdfpbte fg prcmudtfve mfbociues
bgm mfsdussfcg. Bg “F bj fjpcrtbgt‖ cr “F bj bg expert‖ bttftume oebms
tccge‖s eic prevegtfgi tebj oebrgfgi bgm `gcwoemie drebtfcg.
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GC E\DUTET
]lfs fs bncut tb`fgi respcgsfnfofty bgm nefgi bddcugtbnoe acr cge‖s
bdtfcgs. Ejpocyees slcuom lbve tle dcurbie tc bmjft tlefr web`-
gesses bgm tb`e bdtfcg tc jfgfjfse cr eofjfgbte tlej. ]lere slcuom
ne gc “tlej sygmrcje‖0 ft slcuom ne bncut bs`fgi tle questfcg “Ylbt
dbg F mc tc rescove tle prcnoej bt lbgm3‖. Bibfg tlfs requfres b pbrtfd-
uobr jfgmset bgm ejpcwerfgi duoture. ]lfs fs tle true gbture ca
ejpcwerjegt.
GC EBTV ]B^IE]T
Ejpocyees just dcgtrfnute tc prcflt bgm ircwtl. Fg prbdtfde tlfsjebgs fgdcrpcrbtfgi stretdl cnkedtfves fg bpprbfsbo pobgs. T.J.B.^.]
cnkedtfves fg tlfs dbse slcuom ne trbgsobtem bs Tpedffld bgm stretdl0
Jebsurbnoe bgm jebgfgiauo0 B ttbfgbnoe bgm bofigem0 ^ebofstfd bgm
tfje bgm ]briet reobtem.
GC QFD]C^V OBXT
‟]le acugmer‖s jbgtrb; “Deoenrbte acr b gbgcsedcgm, tleg jcve cg‖‚,
sby tle wrfters.
]lere bre gujercus stcrfes ca jbgy cribgfsbtfcgs lbvfgi wcg tctbo
qubofty bwbrms cr “Nest dcjpbgy tc wcr` acr‖ bwbrms wlc mrfat fgtc
dcjpobdegdy.
Bdlfevejegts slcuom ne acoocwem ny aurtler bdlfevejegts bgm tlfs
fg prbdtfde gedessftbtes fjpoejegtbtfcg ca tle dcgtfgucus fjprcve-
jegt prfgdfpoe.
YC^^V BNCU] TBQFGI JCGEV, GC] TBQFGI ABDE
Ejpocyees slcuom ne trbfgem tc “puoo tle poui cg mfsbppcfgtfgi gew
vegtures‖. Bibfg, tlfs requfres b nusfgess jfgmset bgm tcoerbgt duoture.
Abde sbvfgi fg jcmerg cribgfsbtfcgs stfes fggcvbtfcg bgm stcps
wlbt Xeter Mrud`er dbooem “drebtfve mestrudtfcg‖3
7/23/2019 Management People Management (2)
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Meoo‖s jbgbiejegt prfgdfpoes bre b reedtfcg ca flve mfsdfpofges ca
tle oebrgfgi cribgfsbtfcg presegtem ny Xeter Tegie fg lfs ncc` “]le
Afatl Mfsdfpofge (2668). ]lese flve mfsdfpofges bre;
2 Xerscgbo jbstery (fgmfvfmubo ircwtl bgm oebrgfgi).
> Jegtbo jcmeos (bttftume bgm nelbvfcur).
4 Tlbrem vfsfcg (Mfredt bgm lcgest Dcjjugfdbtfcg).
= ]ebj oebrgfgi (drebtfgi sygeriy wftlfg tebjs).
5 Tystej tlfg`fgi (seefgi tle nfi pfdture — cribgfsbtfcgbo dcre
dcjpetegde).
Tegie‖s flve mfsdfpofges bgm Meoo‖s sfx jbgbiejegt prfgdfpoes mfredt
cribgfsbtfcgs tcwbrms acrjuobtfgi tboegt meveocpjegt strbteifes
acdussfgi cg tlree dcre dcjpcgegts — perscgbo meveocpjegt,
dcrpcrbte duoture bgm eaaedtfve oebmerslfp.
(Tuotbg @erjbooy fs b areeobgde wrfter bgm jbgbiejegt butlcr. Lfs
ncc` “Jbgbifgi bgm Meveocpfgi ]boegt‖ wfoo ne punofslem ny ]lcrc-iccm fg >88=.) Tcurde; Jbgbiejegt Degtre Eurcpe.
]le sunsequegt dlbpters reobte tc vbrfcus “iurus‖ cg jbgbifgi pecpoe.
]le ncttcj ofge ca jbgbifgi pecpoe fs jctfvbtfcg bgm oebmer-
slfp. F lbve seoedtem 2= iurus cg acur bspedts ca jbgbifgi pecpoe,
gbjeoy;
• jctfvbtfcg0
• oebmerslfp0
• duoture0 bgm
• `gcwoemie.
7/23/2019 Management People Management (2)
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Fg bmmftfcg, F lbve fgdoumem Dlbroes Lbgmy bgm Xeter Mrud`er wlc
lbve vbrfcus dcgtrfnutfcgs tc jb`e cg mfaaeregt bspedts ca jbgbi-
fgi pecpoe. F lbm tc ne seoedtfve bgm sfgde tle fleom ca jbgbifgi pecpoe
fs sc vbst F lbve oeat cut jbgy bdbmejfd bgm dcrpcrbte iurus of`e Bomer-
aer, Ocd`e, Obwoer, Tdlefg, Xbsdboe, Uorfdl, Rufgg, ]rcjpegbbrs, Dcvey,Kclg Lbrvey Kcges, Kbd` Yeodl, Nfoo Ibtes, Bgmrew Ircve, Brfe me
Ieus bgm sc cg. Tcje jby eveg fgdoume Mfonert fg tlfs ofst!
Lcwever,tle iurus seoedtem represegt boo tle ey fssues bgm mfjeg-
sfcgs ca jbgbifgi pecpoe eaaedtfveoy.
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]YC
Aremrfd` Yfgsocw ]byocr
(2<51-2625)
‟]le sebrdl acr netter, acr jcre dcjpetegt jeg,
arcj tle presfmegts ca cur irebt dcjpbgfes mcwg
tc cur lcuselcom servbgts, wbs gever jcre
vficrcus tlbg ft fs gcw. Bgm jcre tlbg ever
neacre fs tle mejbgm acr dcjpetegt jeg fg exdess
ca tle suppoy.
Ylbt we bre boo occ`fgi acr, lcwever, fs tle rebmy-
jbme, dcjpetegt jbg0 tle jbg wlcj scjecge
eose lbs trbfgem. Ft fs cgoy wleg we auooy rebofse
tlbt cur muty, bs weoo bs cur cppcrtugfty, ofes fg
systejbtfdbooy dccperbtfgi tc trbfg bgm tc jb`e
tlfs dcjpetegt jbg, fgstebm ca fg lugtfgi acr b
jbg wlcj scjecge eose lbs trbfgem, tlbt we slboone cg tle rcbm tc gbtfcgbo eafldfegdy.‚
A^EME^FD ]BVOC^; X^FGDFXOET CA TDFEG]FAFD JBGBIEJEG], 2622
7/23/2019 Management People Management (2)
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Iuru‖s prcfloe
]byocr fs gct b iuru ca jbgbifgi pecpoe bs sudl, nut lfs dcgtrfnutfcg
bs b abtler ca sdfegtffld jbgbiejegt dbggct ne oeat cut bs ft acrjem tle
acugmbtfcg ca jbgbiejegt bgm sunsequegtoy ca pecpoe jbgbiejegt.
Aremerfd` ]byocr wbs ncrg fg 2<51. Lfs abtler wbs b obwyer bgm nctl
lfs pbregts were Rub`ers bgm neofevem fg pobfg ofvfgi.
Le wbs bg fgmustrfbo egifgeer bgm wbs trbfgem fg tle nbsfds ca plys-
fdbo sdfegdes. Le ict lfs egifgeerfgi meiree arcj Ttevegs Fgstftute
ca ]edlgcociy fg Gew Kersey wlfoe stfoo wcr`fgi auoo-tfje.
Le wcr`em fg b jetbo prcmudts abdtcry bs b jbdlfgfst, sunsequegtoy nedcjfgi b acrejbg. Bater sfx yebrs le nedbje resebrdl mfredtcr bgm
flgbooy bdlfevem tle pcsftfcg ca dlfea egifgeer.
Iuru‖s dcgtrfnutfcg
]byocr‖s ncc`, ]le Xrfgdfpoes ca Tdfegtffld Jbgbiejegt punofslem fg
2622, bmvcdbtem tle meveocpjegt ca tle sdfegde ca jbgbiejegt wftl
doebroy stbtem ruoes bgm obws, sdfegtffld seoedtfcg bgm trbfgfgi ca wcr`ers,
bgm tle mfvfsfcg ca tbs`s bgm respcgsfnfoftfes netweeg wcr`ers bgm
jbgbiejegt. ]byocr redcjjegmem tlbt tlere slcuom ne b metbfoem
bgboysfs ca ebdl kcn, usfgi tle tedlgfques ca jetlcm stumy bgm tfje
stumy fg crmer tc flgm tle jetlcm ca wcr`fgi tlbt wcuom nrfgi bncut
tle obriest bverbie rbte ca prcmudtfcg, tle sc dbooem “cge nest wby ‖.
Le bosc bmvcdbtem fssufgi wrftteg fgstrudtfcgs, trbfgfgi bgm fgdeg-
tfve pbyjegts fg crmer tc egsure tlbt kcns were peracrjem fg tle
bpprcvem jbgger.
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Fg lfs testfjcgy tc tle Lcuse ca ^epresegtbtfves Dcjjfttee, 262>,
le brtfduobtem acur prfgdfpoes ca sdfegtffld jbgbiejegt. ]lese bre;
2 ]le meveocpjegt ca sdfegde acr ebdl eoejegt ca b jbg‖s wcr`
tc repobde com jetlcms. Le bmvcdbtem ibtlerfgi ca `gcwo-
emie (jbfgoy tbdft gcwoemie ca wcr`jeg) fg crmer tc egbnoe
tle jbgbiejegt sfme tc jbgbie eaaedtfveoy.
> Tedcgmoy, le bmvcdbtem sdfegtffld seoedtfcg bgm trbfgfgi ca
wcr`jeg. Le wrcte ‟Ft nedcjes tle muty ca tlcse cg tle
jbgbiejegt‖s sfme tc meofnerbteoy stumy tle dlbrbdter, tle
gbture bgm tle peracrjbgde ca ebdl wcr`jeg wftl b vfew
tc flgmfgi cut lfs ofjftbtfcgs cg tle cge lbgm, nut eveg jcre
fjpcrtbgt, lfs pcssfnfoftfes acr meveocpjegt cg tle ctler lbgm0
bgm tleg, bs meofnerbteoy bgm bs systejbtfdbooy tc trbfg, leop
bgm tebdl lfs wcr`jbg, ifvfgi lfj, wlerever ft fs pcssfnoe,
tlcse cppcrtugftfes acr bmvbgdejegt wlfdl wfoo flgbooy egbnoe
lfj tc mc tle lfilest bgm jcst fgterestfgi bgm jcst prca-
ftbnoe dobss ca wcr` acr wlfdl lfs gbturbo bnfoftfes flt lfj, bgm
wlfdl bre cpeg tc lfj fg tle pbrtfduobr dcjpbgy fg wlfdl
le fs ejpocyem.‚
4 ]lfrmoy, le bmvcdbtem tle “nrfgifgi tcietler‖ ca tle sdfegde
bgm sdfegtffldbooy seoedtem wcr`jeg. Le bmvcdbtem dccper-
btfcg netweeg wcr`ers bgm jbgbiejegt.
= Afgbooy, le bmvcdbtem tle abfr bgm equbo mfvfsfcg ca wcr`
netweeg jbgbiejegt bgm wcr`ers.
Le refgacrdem lfs sdfegtffld prfgdfpoes ny ifvfgi exbjpoes ca pfi-
lbgmofgi bgm slcveoofgi. ]lese exbjpoes dbje arcj tle acoocwfgi
experfjegts wlfdl le dcgmudtem;
Le dcgmudtem lfs flrst experfjegt bt Jfmvboe Tteeo Dcjpbgy. ‟Le
cnservem tlbt ebdl wcr`er fg b ybrm drew usem lfs cwg slcveo eveg
tlcuil tley scjetfjes slcveooem bsles, scjetfjes frcg cre bgm ctler
tfjes dcbo. ]lfs jebgt tlbt tle wefilt ofatem per slcveo ocbm vbrfem,
mepegmfgi cg tle pbrtfduobr jbterfbo nefgi jcvem. Ny experfjegtfgi,
]byocr acugm tlbt tle jcst jbterfbo wbs jcvem fg b ifveg perfcm wleg
7/23/2019 Management People Management (2)
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tle pbyocbm ca tle slcveo wbs bncut >2.5 pcugms. Le lbm tle dcjpbgy
nuy bg bsscrtjegt ca slcveos sc tlbt tle jcst bpprcprfbte sfze bgm
slbpe ca slcveo dcuom ne usem acr tle jbterfbo nefgi jcvem. Fg ebdl
dbse le jbme sure tlbt tle obrier slcveos usem acr bsles dbrrfem bncut
>2.5 pcugms bgm tlbt tle sjbooer cges usem acr frcg bre mfm tle sbje.]le fjjemfbte cutdcje ca tlfs sfjpoe dlbgie wbs fgdrebsem cutput
per wcr`er.
]le sedcgm experfjegt fgvcovem tle wcr`ers wlc lbgmoem pfi frcg
fgicts fg tle sbje steeo jfoo. Bater cnservfgi tle wcr`er le nedbje
dcgvfgdem tlbt cutput dcuom ne fgdrebsem ny fjprcvfgi lbgmofgi
jetlcms. Le neofevem tle lbgmoers were jb`fgi tle wrcgi jcvejegts,
wcr`fgi tcc lbrm bgm tcc ocgi, bgm restfgi tcc arequegtoy. ]byocr caaeremcge ca tle wcr`ers b ncgus fa le wcuom dccperbte ny acoocwfgi lfs mfred-
tfcgs cg lbgmofgi tle pfi frcg bgm tb`fgi rest nreb`s. Bater acoocwfgi
]byocr‖s mfredtfcgs tle wcr`er wbs bnoe tc fgdrebse lfs bverbie mbfoy
jcvejegt ca pfi frcg arcj 2>.5 tcgs tc =9 tcgs, bg fgdrebse ca gebroy
488 per degt. Bt tle sbje tfje, tle pfi frcg dbrrfer wlc pbrtfdfpbtem
fg tle experfjegt ebrgem bncut 18 per degt jcre pby. ]le resuot wbs
b ocwer obncr dcst per tcg dbrrfem, eveg tlcuil tle dbrrfer ebrgem jcre
jcgey per mby.‚ 2
Le neofevem tlbt tle sedret ca prcmudtfvfty wbs tc flgm tle rfilt tbs`
acr tle perscg bgm tleg tc ifve lfj flgbgdfbo fgdegtfve tc fgdrebse
prcmudtfvfty.
]byocr‖s fguegde fg tle breb ca jbgbiejegt wbs egcrjcus.
‟]byocr‖s fmebs were trbgsobtem fgtc prbdtfde rejbr`bnoy qufd`oy — pbrtfd-uobroy ny Legry Acrm, b seoa-jbme jedlbgfd kust of`e ]byocr, bt lfs gew
abdtcry bt Lfilobgm Xbr`, fg b sunurn ca Metrcft. Bt tle sbje tfje,
]byocrfsj leopem tc slbpe tle durrfduouj bt b gew scrt ca emudbtfcgbo
fgstftutfcg, tle nusfgess sdlcco. ]le flrst nusfgess sdlcco, Ylbrtcg,
wbs set up bt tle Ugfversfty ca Xeggsyovbgfb fg 2<<2. ]le Ugfversfty
ca Dlfdbic bgm tle Ugfversfty ca Dbofacrgfb nctl estbnofslem ugmer-
2 Dbrveoo, Arem K (2698). “Lujbg ^eobtfcgs fg Nusfgess‖. ]le Jbdjfoobg Dcjpbgy. Xp=<
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irbmubte sdlccos ca dcjjerde fg 2<66. Gew Vcr`‖s Ugfversfty‖s Tterg
Tdlcco ca Nusfgess, Mbrtjcutl‖s Bjcs ]ud` Tdlcco ca Nusfgess
Bmjfgfstrbtfcg bgm Lbrvbrm Irbmubte Tdlcco ca Nusfgess Bmjfgfs-
trbtfcg acoocwem fg tle gext medbme. ]le Jbgbiejegt ^evfew wbs
acugmem fg 262<, tle Bjerfdbg Jbgbiejegt Bsscdfbtfcg fg 26>5. Ny egm ca tle Irebt Ybr, Brtlur M. Ofttoe, crfifgbooy bg egifgeerfgi flrj,
fgdoumem jbgbiejegt bmvfde bjcgi fts servfdes. Kbjes Jd@fgsey set
up lfs dcgsuotbgdy flrj fg 26>5.‚ >
Mrud`er‖s vfews cg sdfegtffld jbgbiejegt ‟ …Botcietler ft jby weoo ne tle jcst pcwerauo bs weoo bs tle jcst
obstfgi dcgtrfnutfcg Bjerfdb lbs jbme tc Yesterg tlcuilt sfgde tle
Aemerbofst Xbpers. Bs ocgi bs tle fgmustrfbo scdfety egmures, we slboo
gever ocse bibfg tle fgsfilt tlbt lujbg wcr` dbg ne stumfem systej-
btfdbooy, dbg ne bgboysem, dbg ne fjprcvem ny wcr` cg fts eoejegtbry
pbrts...Tdfegtffld jbgbiejegt wbs tlus cge ca tle irebt ofnerbtfgi,
pfcgeerfgi fgsfilts. Yftlcut ft b rebo stumy ca lujbg nefgis bt wcr` wcuom ne fjpcssfnoe. Yftlcut ft we dcuom gever, fg jbgbifgi wcr`er
bgm wcr`, ic neycgm iccm fgtegtfcgs, exlcrtbtfcgs cr tle “speem up‖.‚ 4
Mrud`er bosc drftfdfsem Tdfegtffld Jbgbiejegt bs nefgi very plfoc-
scplfdbo bgm egifgeerfgi nfbsem. Ft fs egifgeerfgi nfbsem fg tle segse
tlbt ft fs neofevem tlbt nedbuse we just bgboyse wcr` fgtc sjboo jctfcgs
ft just bosc ne cribgfsem fg b serfes ca sjboo jctfcgs ebdl peracrjem
ny bg fgmfvfmubo wcr`er. ]lfs fs gct ocifdbo. Ft dcgsfmers wcr`ers tcbdt bs jbdlfges.
Tdfegtffld jbgbiejegt bosc bssujes tlbt pobggfgi fs mfstfgdt arcj
mcfgi. ]lfs fs flge bgm ft fs cge ca ]byocr‖s vboubnoe fgsfilts. Lcwever,
ft mces gct jebg tlbt tle pobgger bgm tle mccr slcuom ne mfaaeregt
pecpoe.
> Jfd`oetlwbft bgm Yccomrfmie (2661). “]le Yftdl Mcdtcrs‖. Lefgejbgg, Ocgmcg. Xp 9=.
4 Mrud`er (26<6). “]le Xrbdtfde ca Jbgbiejegt‖. Lefgejbgg Xrcaessfcgbo Xunofslfgi. Xp>9=.
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]byocr bgm jbgbifgi pecpoe
Eveg tlcuil ]byocr fs gct mfredtoy bsscdfbtem wftl “ Jbgbifgi
Xecpoe‖ — lfs acdus wbs cg jbgbifgi wcr` bgm wcr`ers — le mfm mrbw
bttegtfcg tc tle fjpcrtbgde ca seoedtfcg, trbfgfgi, dcjpegsbtfcg bgm
jctfvbtfcg, tle brebs mfredtoy reoevbgt tc jbgbifgi pecpoe fg tcmby‖s
egvfrcgjegt.
]byocr‖s fguegde fg tle breb ca jbgbiejegt wbs egcrjcus.
Oesscgs oebrgt arcj Aremerfd` Yfgsocw ]byocr
• Ejpocyee prcnoejs bre usubooy bsscdfbtem wftl pccr
cribgfsbtfcg bgm jbgbiejegt.
• Ejpocyee seoedtfcg, trbfgfgi bgm dcjpegsbtfcg slcuom ne
icvergem ny sdfegtffld prfgdfpoes.
• Xerscgboftfes bgm s foos ca ejpocyees poby bg fjpcrtbgt pbrt
fg eglbgdfgi prcmudtfvfty.
• Ircup-jbme gcrjs fguegde tle nelbvfcur ca tle ejpocyees.
• ]le meveocpjegt ca ebdl wcr`jbg tc lfs irebtest plysf-dbo dbpbnfofty.
• Jbgbiejegt slcuom wcr` dccperbtfveoy fg b suppcrtfve rcoe.
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]L^EE
Eotcg Jbyc (2<<8-26=6)
‟Jbg‖s mesfre tc ne dcgtfgucusoy bsscdfbtem fg
wcr` wftl lfs aeoocws fs b strcgi, fa gct tle
strcgiest, lujbg dlbrbdterfstfd. Bgy mfsreibrm ca
ft ny jbgbiejegt cr bgy foo-bmvfsem bttejpt tc
meaebt tlfs lujbg fjpuose oebms fgstbgtoy tc scje
acrj ca meaebt acr jbgbiejegt ftseoa.‚
EO]CG JBVC
Iuru‖s prcfloe
Eotcg Jbyc, bg Bustrbofbg, wbs b prcaesscr ca Fgmustrfbo esebrdl bt
tle Lbrvbrm Irbmubte sdlcco ca Nusfgess Bmjfgfstrbtfcg.
Le nedbje abjcus acr tle Lbwtlcrge stumfes wlfdl le dcgmudtem
wftl lfs bsscdfbtes murfgi tle perfcm ca 26>= tc 264> bt tle Yesterg
Eoedtrfd Lbwtlcrge Ycr`s fg Dlfdbic.
Le wrcte lfs flrst ncc` fg 2644 dbooem “]le Lujbg Xrcnoejs ca bg
Fgmustrfbo Dfvfofsbtfcg‖ . Fg 26=5 le punofslem bgctler ncc` dbooem ]le
Tcdfbo Xrcnoejs ca bg Fgmustrfbo Dfvfofsbtfcg.
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Iuru‖s dcgtrfnutfcg
Jbyc nedbje abjcus acr lfs experfjegts wlfdl were `gcwg bs tle
Lbwtlcrge Experfjegts. ]le jbfg resebrdlers were Arftz ^cetl-
ofsnerier bgm Y. K. Mfd`scg. ]lese experfjegts were dcgmudtem bt
tle Yesterg Eoedtrfd Lbwtlcrge Ycr`s murfgi tle perfcm 26>= tc 264>.
Lfs flrst experfjegt (26>=-26>9) occ`em bt tle eaaedts ca ofiltfgi cg
tle prcmudtfvfty ca wcr`ers fg mfaaeregt mepbrtjegts ca tle dcjpbgy.
Le set cut twc rccjs, cge experfjegtbo bgm tle ctler tle dcgtrco
rccj. Dlbgies were jbme fg tle fgtegsfty ca ofiltfgi fg tle experf-
jegtbo rccj. ]le resebrdlers flrst fgdrebsem tle ofilt tc bg extreje
nrfiltgess bgm tleg medrebsem tle ofilt ugtfo ft wbs very mfj. eibrm-oess ca tle vbrfbtfcgs fg tle fgtegsfty ca ofiltfgi, prcmudtfcg fgdrebsem.
Xrcmudtfcg eveg fgdrebsem fg tle dcgtrco rccj wleg tle ofiltfgi wbs
dcgstbgt.
]le sedcgm experfjegt (26>9-26>6) wbs acdusem cg tle eaaedts ca rest
perfcms cg cutput. Afve fgmfvfmubos were fgvcovem fg tlfs experfjegt.
]le experfjegt obstem tlree yebrs bgm murfgi tlfs perfcm tle
resebrdlers acugm tlbt tlere wbs bg fjprcvem prcmudtfvfty every tfjedlbgies were jbme.
^esebrdlers dcgdoumem tlbt tle dlbgies fg prcmudtfvfty were gct gedes-
sbrfoy reobtem tc dlbgies fg plysfdbo wcr`fgi dcgmftfcgs.
]le tlfrm experfjegt (26><-2648) fgvcovem tle jbss-fgtervfewfgi ca
ejpocyees fgvcovem fg vbrfcus experfjegts. ]le resebrdlers wbgtem
tc flgm cut abdtcrs ctler tlbg plysfdbo dcgmftfcgs wlfdl dcgtrfnutem
tc fgdrebsem prcmudtfvfty. ]lfs experfjegt oem resebrdlers tc dcgdoume
tlbt jcrboe wbs lfil murfgi tle experfjegt. ]le wcr`ers aeot spedfbo
nedbuse spedfbo bttegtfcg wbs nefgi pbfm tc tlej. ]c ne bs`em tc pbrtfd-
fpbte fg vbrfcus experfjegts jbme tlej aeeo tlbt scjecge wbs
fgterestem fg tlej.
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Murfgi tle experfjegt perfcm wcr`ers bosc acrjem iccm fgterper-
scgbo reobtfcgslfps bgm tley egkcyem wcr`fgi fg ircups. ]le
resebrdlers bosc acugm cut tlbt ircup mygbjfds bgm ircup gcrjs
dcgtrfnutem tc fgdrebsem prcmudtfvfty.
Bt fgtervfewfgi stbie ‟ft wbs speemfoy mfsdcverem tlbt tle questfcg-
bgm-bgswer type ca fgtervfew wbs useoess fg tle sftubtfcg. Ycr`ers
wfslem tc tbo`, bgm tc tbo` areeoy ugmer tle sebo ca prcaessfcgbo dcgfl-
megde (wlfdl wbs gever bnusem) tc scjecge wlc seejem represegtbtfve
ca tle dcjpbgy cr wlc seejem, ny lfs very bttftume, tc dbrry butlcr-
fty. ]le experfegde ftseoa wbs ugusubo0 tlere bre aew pecpoe fg tlfs wcrom
wlc lbve lbm experfegde ca flgmfgi scjecge fgteoofiegt, bttegtfve bgm
ebier tc ofsteg, lcw tc bvcfm fgterruptfcg cr tle ifvfgi ca bmvfde, lcw iegerbooy tc bvcfm bgytlfgi tlbt jfilt put bg egm tc aree expressfcg
fg bg fgmfvfmubo fgstbgde. Tcje bpprcxfjbte ruoes tc iufme tle fgter-
vfewer fg lfs wcr` were tlereacre set mcwg. ]lese were, jcre cr oess,
bs acoocws;
2 Ifve ycur wlcoe bttegtfcg tc tle perscg fgtervfewem, bgm jb`e
ft evfmegt tlbt ycu bre mcfgi sc.
> Ofsteg — mcg‖t tbo`.
4 Gever briue0 gever ifve bmvfde.
= Ofsteg tc;
• Ylbt le wbgts tc sby.
• Ylbt le mces gct wbgt tc sby.
• Ylbt le dbggct sby wftlcut leop.
5 Bs ycu ofsteg, poct cut tegtbtfveoy bgm acr sunsequegt dcrred-
tfcg tle pbtterg (perscgbo) tlbt fs nefgi set neacre ycu. ]c test
tlfs, arcj tfje tc tfje sujjbrfse wlbt lbs neeg sbfm bgm presegt
acr dcjjegt (e.i. “Fs tlfs wlbt ycu bre teoofgi je3‖). Bowbys
mc tlfs wftl tle irebtest dbutfcg, tlbt fs, dobrfay nut mc gct bmm
cr mfstcrt.
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1 ^ejejner tlbt everytlfgi sbfm just ne dcgsfmerem b perscgbo
dcgflmegde bgm gct mfvuoiem tc bgycge. (]lfs mces gct prevegt
mfsdussfcg ca b sftubtfcg netweeg prcaessfcgbo dcooebiues. Gcr
mces ft prevegt scje acrj ca punofd repcrt wleg mue predbu-
tfcg neeg tb`eg.)‚=
]lese dcgdousfcgs bgm cnservbtfcgs oem tc tle acurtl experfjegt fg
264> — ]le Nbg` Yfrfgi Cnservbtfcgs ccj experfjegt. ]lfs exper-
fjegt fgvcovem 2= jeg ejpocyees mfvfmem fgtc tlree sun-ircups. ]lese
2= jeg were rejcvem arcj tle jbfg wfrfgi breb bgm were put fg b
spedfbo rccj. ]le wcr`fgi dcgmftfcgs fg tlfs rccj were tle sbje bs
tle wcr`fgi dcgmftfcgs fg b jbfg wfrfgi rccj.
]le resebrdlers acugm tlbt ircups stbrtem meveocpfgi tlefr ruoes bgm
nelbvfcur bgm lbm gcrjs acr prcmudtfcg oeveo. ]le supervfscrs
dcgdergem were pcweroess tc prevegt tlfs nelbvfcur meveocpfgi. Jeg
wlc mfm gct bmlere tc tlese gcrjs bgm exdeemem tlej were nrbgmem
“sobves‖ cr “speem fgis‖. ]lcse wlc aeoo neocw tle gcrjs were dbooem
“dlfseoers‖. ]le ircup‖s prcmudtfcg gcrjs were jcre fjpcrtbgt tlbg
wbie fgdegtfves.
]le flatl bgm flgbo experfjegt (2641) wbs dcgmudtem bater ]le Nbg`
Yfrfgi Cnservbtfcg ccj stumy. ]lfs experfjegt acdusem cg fjprcv-
fgi dcjpbgy dcjjugfdbtfcg bgm prcvfmem bg fgtegsfve dcugseoofgi
prcirbjje tc wcr`ers tc bmmress ejpocyee reobtfcgs.
Eveg tlcuil ]le Lbwtlcrge Fgvestfibtfcgs jbme Eotcg Jbyc
abjcus, tle cafldfbo bddcugt ca tle experfjegts wbs wrftteg ny cge
ca lfs Lbrvbrm dcooebiues bgm cge resebrdler.
= Xuil, M. T. (Em.) (2692). “cribgfsbtfcg ]lecry‖. Xegiufg Emudbtfcg.
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Ylbt dcgdousfcgs dbg cge mrbw arcj
tle Lbwtlcrge esebrdles reobtfgi tc
jbgbifgi pecpoe3
• cribgfsbtfcgs lbve b “lujbg‖ eoejegt.
• ]lere fs b strcgi reobtfcgslfp netweeg wcr`er jcrboe bgm
tle qubofty ca supervfsfcg.
• ]lere bre abdtcrs ctler tlbg tle wcr egvfrcgjegt wlfdl baaedt
wcr`er jctfvbtfcg.
• Ycr`ers meveocp “fgacrjbo ircups‖ wftlfg tle cribgfsbtfcg.
• ]lese “fgacrjbo ircups‖ poby sfigffldbgt rcoes fg fguegdfgi
ircup jejners‖ nelbvfcur.
• “Fgacrjbo ircups‖ bre jcre pcwerauo tlbg acrjbo ircups.
• Bttftumes bgm aeeofgis ca wcr`ers fguegde prcmudtfvfty.
• Xecpoe‖s nelbvfcur jby mfaaer, mepegmfgi cg wletler tley
bre bdtfgi bs b ircup cr bs fgmfvfmubos.
• Ye gcw tbo` bncut “tle Lbwtlcrge Eaaedt‖ tc reedt tle dlbgi-
fgi nelbvfcur ca wcr`ers wleg scjecge tb`es bg fgterest fg
tlej.
• Jbyc‖s experfjegts prcjptem jbgy ctler sunsequegt stumfes
cg wcr`ers‖ jcrboe, prcmudtfvfty bgm ircup mygbjfds.
• ]lese experfjegts bosc lbve b nebrfgi cg sunsequegt stumfescg tle types ca oebmerslfp.
• Ft prcjptem tle neifggfgi ca tle Lujbg eobtfcgs Tdlcco ca
Jbgbiejegt.
]lere lbve neeg jbgy drftfdfsjs ca tle wby tle Lbwtlcrge Exper-
fjegts lbve neeg fgterpretem. Tcje sby resebrdlers bmcptem
ugreofbnoe jetlcms acr vbofmbtfgi tle evfmegde presegtem. Jcst ca tle drftfdfsjs, lcwever, reobte tc tle jetlcmcocifes usem, nut every-
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cge wfoo biree bs tc tle fjpcrtbgde ca tle Lbwtlcrge Fgvestfibtfcgs
fg dcgtrfnutfgi tc tle ugmerstbgmfgi ca scdfc-psydlcocifdbo abdtcrs
baaedtfgi ejpocyee‖s nelbvfcur bt wcr`.
‟]le Lbwtlcrge Experfjegt neibg bs b stumy fgtc plysfdbo dcgmftfcgs
bgm prcmudtfvfty. Ft egmem bs b serfes ca stumfes fgtc scdfbo abdtcrs;
jejnerslfp ca ircups, reobtfcgslfps wftl supervfsfcg etd. Fts jcst sfigfa-
fdbgt flgmfgis slcwem tlbt scdfbo reobtfcgs bt wcr` were every nft bs
fjpcrtbgt bs jcgetbry fgdegtfves bgm iccm plysfdbo dcgmftfcgs. ]ley
bosc mejcgstrbtem tle pcwerauo fguegde ca ircups meterjfgfgi
nelbvfcur bt wcr`.‚ 5
Bre tle flgmfgis ca tle Lbwtlcrge
Experfjegts reoevbgt tcmby3
Jcst ca tle flgmfgis bre tb`eg acr irbgtem tcmby. Tcdfbo s`foos wftlfg
tle dcgtext ca wcr` bre bs fjpcrtbgt tcmby bs tley were efilt medbmes
bic. Bosc, wftlfg tle dcgtext ca nusfgess dcjpoexfty bgm fgdrebsfgi
Iocnbofsbtfcg, tle Lbwtlcrge Experfjegts rejfgm us tlbt ejpocy-
ees bre lujbg nefgis bgm tley lbve geems bgm expedtbtfcgs.
]le stumy ca tle ircups oebmfgi tc tle stumy ca tebjs bs we `gcw
tcmby cwes fts crfifgs tc tle Lbwtlcrge Experfjegts. ]le Lbwtlcrge
Experfjegts mrew cur bttegtfcg tc tle gbture ca tle fgacrjbo ircups,
bgm jcre fjpcrtbgtoy tc tle acrjbtfcg ca ircup gcrjs bgm tle fgu-
egde ca tlese gcrjs cg lujbg nelbvfcur.
Ye gcw tcmby tlbt ircup acrjbtfcg bgm meveocpjegt fgdcrpcrbtes
acur stbies. ]ley bre;
• Acrjfgi0
• Ttcrjfgi0
5 Dcoe, I. B. (26<1). “Jbgbiejegt ]lecry bgm Xrbdtfde “. MX Xunofdbtfcgs. Xp=9
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• Gcrjfgi0 bgm
• Xeracrjfgi.
Fg Acrjfgi, stbie jejners ca tle ircup expocre tle scdfbo reobtfcgs
bgm strudture wftlfg tle ircup. Jejners nelbve mfaaeregtoy, scje
biiressfveoy bgm scje nedcje pbssfve fg tle expocrbtfcg stbie. Bt
tlfs stbie tle seems ca ircup fgteirbtfcg bgm dclesfcg bre nefgi
pobgtem.
]le Ttcrjfgi stbie fgvcoves dcgfdts wlfdl resuot arcj tle abdt tlbt
jejners ca tle ircup iet fgvcovem fg bssertfgi tlefr rcoes bddcrm-
fgi tc tlefr perscgboftfes, bttftumes bgm tlefr bspfrbtfcgs. Bt tlfs stbie
boo jejners iet fgvcovem fg kcd`eyfgi acr tlefr pcsftfcgs fg tle ircup.
Irbmubooy tley iet rfm ca dcgfdts bgm neifg tc acrjuobte ircup gcrjs.
Fg tle Gcrjfgi stbie, ircup vboues ejerie bgm boo jejners neifg
tc bddept b set ca ruoes tlbt wfoo icverg tle wby tley wfoo peracrj
tlefr rcoes. Ircup dcgacrjfty ejeries bgm, bs b dcgsequegde, ircup
sun-duoture dcjes fgtc exfstegde.
]le bddeptbgde bgm tle ugmerstbgmfgi ca ircup sun-duoture bre very
fjpcrtbgt arcj tle pcfgt ca vfew ca cribgfsbtfcgbo eaaedtfvegess. Fa
tlfs sun-duoture fs fg tuge wftl cribgfsbtfcgbo duoture tleg tle ircup
nedcjes very eaaedtfve fg bdlfevfgi tle cribgfsbtfcgbo cnkedtfves set.
Fg tle peracrjfgi stbie, tle ircup dclesfvegess lbs neeg meveo-
cpem bgm tle nelbvfcur ca tle ircup jejners fs mfredtem tcwbrms
bdlfevfgi cnkedtfves set acr tle tbs`.
Ugmerstbgmfgi ca ircup mygbjfds bgm ircup meveocpjegtbo stbies
fs very fjpcrtbgt. Ircup dclesfvegess mces gct dcje fgtc exfstegde
cver gfilt. Jbgy ircups lbve neeg bnbgmcgem wlfoe bt tle stcrj-
fgi stbie nedbuse tle “jbgbiejegt‖ aeot tlbt dcgfdts equbo abfoure.
]le eaaedtfvegess ca bgy ircup mepegms cg;
• strudture0
• tbs`s0
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• egvfrcgjegt0 bgm
• prcdess.
Ttrudture; tle sfze bgm dcjpcsftfcg jbtter very judl fg ircup acrjb-
tfcg. Fg cge utfofty fgmustry tle “jbgbiejegt‖ medfmem tc acrj b ircup
ca >=8 pecpoe. Ft abfoem tc bdt bs b ircup bgm gc wcgmer! Lcw dbg sudl
b ircup jbgbie fts mygbjfds eaaedtfveoy3 Dcjpcsftfcg ca tle ircup
bosc pobys b ey rcoe fg fts eaaedtfvegess. ]le iocnbo tebj wcuom mejbgm
juotf-gbtfcgbo bgm juotf-s`foos jejnerslfp, wlerebs, fg scje sftub-
tfcgs, sudl juotf-s`foos cr jfx ca gbtfcgboftfes jby gct ne gedessbry.
]bs`s; Ircups lbve tc lbve cnkedtfves tc prcvfme gedessbry mfred-
tfcg. Ebdl tbs` wfoo mejbgm mfaaeregt types ca s`foos bgm perscgboftfes.
Egvfrcgjegt ; Ircup eaaedtfvegess mepegms cg fgtergbo cribgfsbtfcgbo
egvfrcgjegt sudl bs fts strudture, jbgbiejegt styoe, dcjpetegdfes
bgm bosc extergbo egvfrcgjegt.
Xrcdess; Xrcdesses lbve tc ne put fg pobde tc bddcjjcmbte tle meveo-
cpjegtbo stbies ca ircup acrjbtfcg. Abdfoftbtfgi aree dcjjugfdbtfcg,
prcvfmfgi bmequbte suppcrt bgm dcbdlfgi, boo poby b ey rcoe fg ircup
suddess.
Tudl b acdus cg scdfc-psydlcocifdbo nelbvfcur wftlfg tle wcr` sftu-
btfcg lbs dcje bncut bs dcgsequegdes ca tle Lbwtlcrge Experfjegts.
Ircup strudture pobyem b ey rcoe fg tle 2618s bgm 2698s fg bmmress-
fgi “bm lcd‖ nusfgess fssues. ]ley nedbje “qubofty dfrdoes‖ ebdl
dcgsfstfgi ca bncut flve tc teg vcougteers wlc wcr`em ugmer tle super- vfscr, jeetfgi cgde b wee` tc fmegtfay bgm scove wcr`-reobtem
prcnoejs. ]le ircwtl rbte ca qubofty dfrdoes murfgi tle 26<8s wbs
plegcjegbo. Ft fs estfjbtem tlbt fg tle ebroy 26<8s tlere were cge
jfoofcg qubofty dfrdoes bgm teg jfoofcg jejners.
]le stumy ca ircups lbs oem tc tle stumy ca tebjs bgm tebj peracrj-
bgde. Jbgy experts jb`e b mfstfgdtfcg netweeg ircups bgm tebjs.
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1 @erjbooy, T (2661). “]ctbo Jbgbiejegt ]lfg`fgi‖. Nutterwcrtl-Lefgejbgg. Xp 42>.
B ircup nedcjes b tebj wleg tle acoocwfgi bttrfnutes bre tb`eg cg
ncbrm;
• ‟]lere fs b trust bjcgi tebj jejners.
• ]lere fs b dcjjcg purpcse bgm vfsfcg.
• Tbdrffldes fg fgmfvfmubofty bre mejbgmem.
• ]lere fs b mfsdfpofge bgm iufmbgde tc wlbt fs bddeptbnoe bgm
wlbt fs gct bddeptbnoe.
• ]lere fs b spedffldbtfcg ca icbos bgm bsscdfbtem peracrjbgde
fgmfdbtcrs bgm jebsures.
• ]lere fs ircup bddcugtbnfofty.
• ]lere fs slbrfgi ca experfegde, gcwoemie bgm dcjjugfdbtfcg.
• ]lere fs ugrestrfdtem fgterperscgbo dcjjugfdbtfcg.
• ]lere fs dcjjftjegt bgm fgvcovejegt.‚ 1
Tc, tcmby, wleg we stumy tebjs bgm ircups we just gct acriet tle
fjpcrtbgde ca scdfbo reobtfcgs bgm tle fjpcrtbgde ca wcr`ers‖ bttf-
tumes bgm nelbvfcur, tle abdtcrs wlfdl lbve neeg nrcuilt tc cur
bttegtfcg ny tle Lbwtlcrge Experfjegts.
]le ctler fjpbdt tle experfjegts oeat us fs tle plegcjegcg ca “tle
Lbwtlcrge Eaaedt ‖. ]lfs terj fs usem tc fgmfdbte tle dlbgie fg nelbv-
fcur bgm jcrboe ca ejpocyees wlfdl resuot arcj jbgbiejegt tb`fgi
bg fgterest fg tlej. ]lfs eaaedt slcuom ne dcgsfmerem wlegever we
dcgmudt bgy fgvestfibtfcg cg lujbg reobtfcgs.
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Oesscgs oebrgt arcj Eotcg Jbyc
• Xecpoe of`e tc aeeo fjpcrtbgt bgm lbve tlefr wcr` redcigfsem.
• ]ley of`e tc ne prbfsem rbtler tlbg nobjem.
• ]ley of e tc ne dcgsuotem bgm ne fgvcovem fg medfsfcg-jb fgi.
• ]ley lbve b segse ca neocgifgi bgm of`e tc neocgi tc b ircup.
Fg b `gcwoemie scdfety tley of`e tc acrj bgm neocgi tc
dcjjugftfes ca prbdtfde.
• Ycr`ers lbve b strcgi geem tc dccperbte bgm dcjjugf-
dbte. cribgfsbtfcgs slcuom dbpftbofse cg tlfs geem tc drebtebgm slbre `gcwoemie fg crmer tc wfg bgm sustbfg dcjpet-
ftfve bmvbgtbie.
• B jbkcr precddupbtfcg ca jbgbiejegt slcuom ne tc
meveocp bgm sustbfg dccperbtfcg. Fg jcmerg kbricg, jbgbie-
jegt slcuom prcvfme dcugseoofgi bgm dcbdlfgi.
• Tcdfbo s`foos bre fjpcrtbgt acr jbgbiejegt fg tle `gcwo-
emie erb. Bddcrmfgi tc Jbyc, ‟Butlcrfty tlereacre, fg bdtubo
exerdfse mejbgms b dbpbdfty acr vfsfcg bgm wfse iufmbgde
tlbt just ne re-bdlfevem mbfoy0 sfgde tle dccperbtfcg ca
ctlers fs b vftbo eoejegt fg ft, scdfbo ugmerstbgmfgi bgm scdfbo
s`foos bre fgvcovem equbooy wftl tedlgcocifdbo bgm dbpbdfty…‚9
9 Eotcg Jbyc (26=5). “]le Tcdfbo Xrcnoejs ca bg Fgmustrfbo Dfvfofsbtfcg‖. Gew Lbjpslfre; Byer.
Xp 58.
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ACU^
Bnrblbj Jbsocw (268<-2698)
‟Ylbt b jbg dbg ne, le just ne.‚
BN^BLBJ JBTOCY
Iuru‖s prcfloe
Bnrblbj Jbsocw redefvem lfs Xl.M. fg Xsydlcociy fg 264=/45 arcj
tle Ugfversfty ca Yfsdcgsfg. Lfs mfssertbtfcg wbs cg ]le coe ca Mcjf-
gbgde fg tle Tcdfbo bgm Texubo Nelbvfcur ca Fgarb-lujbg Xrfjbtes. Le
oedturem bt Nrcc`oyg Dcooeie wlere le jet jbgy Eurcpebg fgteooed-tubos fgdoumfgi Bmoer. Le wbs cg tle abduoty ca Nrcc`oyg Dcooeie arcj
2649 tc 2652. Arcj 2652 le servem bs b dlbfr ca tle psydlcociy mepbrt-
jegt bt Nrbgmefs Ugfversfty. Le wbs tlere ugtfo 2612. Bater tlbt le
returgem tc Dbofacrgfb wlere le mfem ca b lebrt bttbd` fg 2698.
Iuru‖s dcgtrfnutfcg
Jbsocw punofslem extegsfveoy tlrcuilcut lfs prcaessfcgbo ofae. Le
dbrrfem cut b oct ca stumfes cg prfjbtes nut bater lfs Xl.M. le medfmem
tc acdus lfs stumfes cg lujbg jctfvbtfcg.
Fg 26=4 le punofslem b pbper, B ]lecry ca Lujbg Jctfvbtfcg, fg wlfdl
le put acrwbrm lfs geems tlecry wlfdl fs `gcwg bs “Jbsocw‖s Lfer-
brdly ca Geems‖. ]lfs tlecry, wftl scje jcmffldbtfcg, fs vbofm tcmby
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fg ugmerstbgmfgi lujbg jctfvbtfcg bgm acrjs tle nbsfs ca lujbg
jctfvbtfcg trbfgfgi. ]le tlecry lbs nedcje tle acugmbtfcg ca jbgbi-
fgi pecpoe. Ft prcvfmes fgsfilts acr jbgbiers fgtc wlbt jb`es pecpoe
tfd` bgm jctfvbtes tlej.
Jbsocw‖s lferbrdly ca geems fg b gutsleoo
Bddcrmfgi tc Jbsocw ebdl ca us fs jctfvbtem ny geems. ]lese geems
bre fggbte. Le presegts tlese geems fg b pyrbjfm acrj dcgsfstfgi ca
flve oeveos. Le dbteicrfsem tlese geems bs plysfcocifdbo geems, sbaety
geems, neocgifgi bgm ocve, esteej geems bgm seoa-bdtubofsbtfcg
geems. ]lese geems bre aurtler dbteicrfsem bs mefldft geems bgm nefgi
geems.
]le geems bre lferbrdlfdbooy strudturem bgm tley bdt bs jctfvbtcrs.
]lefr brrbgiejegt wftlfg tle lferbrdly mepegms cg tle uriegdy bgm
prfcrfty tc fgmfvfmubos.
‟Acr tle jbg wlc fs extrejeoy bgm mbgiercusoy lugiry, gc ctler fgter-est exfsts nut accm. Le mrebjs ca accm, le rejejners accm, le tlfg`s
bncut accm, le ejctes bncut accm, le perdefves cgoy accm, bgm le wbgts
cgoy accm…..Acr cur dlrcgfdbooy bgm extrejeoy lugiry jbg, Utcpfb
dbg ne meflgem bs b pobde wlere tlere fs poegty ca accm. Le fgtegms tc
tlfg` tlbt, fa cgoy le fs iubrbgteem accm acr tle rest ca lfs ofae, le wfoo
ne peraedtoy lbppy bgm wfoo gever wbgt bgytlfgi jcre. Ofae ftseoa tegms
tc ne meflgem fg terjs ca ebtfgi. Bgytlfgi eose wfoo ne meflgem bs ugfj-
pcrtbgt… Tudl b jbg jby abfroy ne sbfm tc ofve ny nrebm bocge… Nut
wlbt lbppegs tc jbg‖s mesfres wleg tlere fs poegty ca nrebm bgm wleg
lfs neooy fs dlrcgfdbooy flooem3 Bt cgde ctler (bgm “lfiler‖) geems ejerie
bgm tlese, rbtler tlbg plysfcocifdbo lugier, mcjfgbte tle cribgfsj.‚ <
< “B ]lecry ca Lujbg Jctfvbtfcg‖. Xsydlcocifdbo ^evfew 58, pp 498-461.
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Xlysfcocifdbo geems
Bfr, accm, mrfg`, sleoter, wbrjtl bgm sex boo dcje ugmer plysfcoci-
fdbo geems. Boo fgmfvfmubos lbve tlese geems bgm tley lbve tc ne jet.
Fa ugauoflooem tleg fgmfvfmubos wcuom gct ne jctfvbtem tc jcve up tle
lferbrdly. Jcst ca tlefr bdtfvftfes wfoo ne dcgflgem tc auofloofgi tlese
geems. ]lese geems dcgstftute tle iegerbo weoo-nefgi ca fgmfvfmubos.
Vcu dbg see jbgy exbjpoes ca pecpoe sebrdlfgi acr plysfcocifdbo geems
fg scje pccr dcugtrfes. ]le butlcr wbs ncrg fg [bgzfnbr bgm le lbs
experfegdem bgm wftgessem pcverty fg jbgy mfjegsfcgs.
Tbaety geems
Cgde plysfcocifdbo geems bre sbtfsflem tleg sbaety geems nedcje
premcjfgbgt. ]lese geems reedt areemcj arcj plysfdbo mbgiers.
]le butlcr fs icfgi tlrcuil tle sedcgm abtlerlccm. Lfs tlree yebr
com mbuilter nelbves geibtfveoy fa sle aeeos sle fs fg b tlrebtegfgiegvfrcgjegt.
Bs abr bs fgmfvfmubos bre dcgdergem tlese geems reobte tc ofvfgi fg b
sbaer egvfrcgjegt, occ`fgi acr kcn sedurfty, jb`fgi prcvfsfcgs acr
pegsfcgs etd.
Neocgifgi bgm ocve geems
]lese geems reobte tc tle mesfre tc neocgi fg b ircup, abjfoy, cribg-
fsbtfcg, reobtfcgslfp etd.
]lese geems acdus cg tle scdfbo bspedts ca tle wcr` bgm gcg-wcr`
egvfrcgjegt. Fg tle Lbwtlcrge Experfjegts, we gctem tle fjpcr-
tbgde ca scdfbo reobtfcgslfps wftlfg tle ircup egvfrcgjegt.
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cribgfsbtfcgs prcvfme dcaaee nreb`s, cribgfse vbrfcus acrjs ca
cutfgis, scdfbo jeetfgis etd. fg crmer tc bddcjjcmbte tlese geems
wftlfg tle wcr` egvfrcgjegt. Fgterperscgbo reobtfcgs brfse fg wcr`
sftubtfcgs bs b dcgsequegde ca tlese geems.
Cutsfme cribgfsbtfcgs we aeeo tle geem tc acrj arfegmslfps, tc neocgi
tc b doun cr scdfbo ircup, geem tc ocve bgm tc ne ocvem. ]le geem acr
ocve fs gct tle sbje bs tle geem acr sex. Auoflojegt ca sexubo mesfres
dcjes ugmer tle dbteicry ca plysfcocifdbo geems. Ocve fgvcoves baaed-
tfcgbte reobtfcgslfps wftl ctler pecpoe.
Fa we dcgsfmer sftubtfcgs ca expbtrfbtes bgm fjjfirbgts, we wfoo cnserve
tlbt ircups ca fjjfirbgts bgm expbtrfbtes acrj tlefr cwg dcjju-
gftfes fg “acrefig‖ dcugtrfes tc sbtfsay sedurfty geems nut bosc, jcst
fjpcrtbgtoy, “neocgifgi geems‖. ]ley acrj tlefr cwg douns, tlefr cwg
gefilncurlccms bgm sc cg.
Esteej geems
]lese geems reobte tc tle geem tc aeeo iccm bncut cges seoa. Bg fgmf-
vfmubo mesfres tc jbster lfs cr ler cwg wcr`. Le cr sle wbgts tc aeeo
dcgflmegt, bmequbte bgm dbpbnoe. Fg b wcr` sftubtfcg fa tlese geems
bre gct jet, bg fgmfvfmubo ocses dcgflmegde fg lfj cr lerseoa bgm
bssujes b segse ca fgaerfcrfty. Yleg ycu dcgstbgtoy teoo ycur stbaa
tley bre useoess tley mc nedcje useoess nedbuse tley ocse dcgflmegde
bgm tlefr seoa-esteej.
Ybgtfgi tc ne redcigfsem bgm wbgtfgi tc ne respedtem dcgstftute
bspedts ca esteej geems.
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Teoa-bdtubofsbtfcg geems
‟Eveg fa boo tlese geems bre sbtfsflem, we jby stfoo categ (fa gct bowbys) expedt
tlbt gew mfsdcgtegt bgm restoessgess wfoo sccg meveocp, ugoess tle fgmf-
vfmubo fs mcfgi wlbt le fs flttem acr. B jusfdfbg just jb`e jusfd, bg brtfst
just pbfgt, b pcet just wrfte, fa le fs tc ne uotfjbteoy lbppy. Ylbt b jbg
dbg ne, le just ne. ]lfs geem we jby dboo seoa-bdtubofsbtfcg.‚ 6
]lese geems reedt tle mesfre tc bdlfeve cge‖s pctegtfbo. Ft fs b dcjpoex
mrfve wlfdl jbgfaests fg mfaaeregt acrjs fg mfaaeregt fgmfvfmubos.
Ft fs fjpcrtbgt tc gcte tlbt gct boo fgmfvfmubos pcssess tlese mrfves.
]le type ca pecpoe tlbt lbm seoa-rebofsbtfcg bgm seoa-bdtubofsbtfcg geemswere pecpoe of`e Bnrblbj Ofgdcog, Jblbtjb Ilbgmf bgm Bonert
Efgstefg. ]lese types ca pecpoe lbve tle acoocwfgi dlbrbdterfstfds;
• ]ley lbve b doebr perdeptfcg ca rebofty.
• ]ley bre prcnoej-degtrem fg tlbt tley trebt prcnoejs bs dlbo-
oegies wlfdl mejbgm scoutfcgs.
• ]ley bre ugfque bgm vboue butcgcjy.
• ]ley aeeo tlbt tle egms tlbt cge bmcpts mc gct gedessbrfoy kustfay
tle jebgs.
• ]ley reoy cg tlefr cwg experfegdes bgm vboues.
• ]ley pcssess dcjpbssfcg bgm lujbgfty.
• ]ley of`e tc acrj fgtfjbte perscgbo reobtfcgs.
• ]ley bddept pecpoe bs tley bre rbtler tlbg bs tley wcuom wfsl
tlej tc ne.
• ]ley bre drebtfve bgm crfifgbo fg tlefr tlfg`fgi.
6 B. L. Jbsocw “B ]lecry ca Lujbg Jctfvbtfcg.‖ Xsydlcocifdbo ^evfew, Qco. 58 (26=4). Xp498-
461.
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Xecpoe wlc ofve fg pcverty cr fg bg ugsbae egvfrcgjegt mc gct wcrry
cr tlfg` bncut seoa-rebofsbtfcg geems. ]ley bre acdussem cg bdlfev-
fgi plysfcocifdbo bgm, jcre fjpcrtbgt, sedurfty geems.
Xoebse Gcte; ‟]le geem acr seoa-rebofsbtfcg dbg fjpcse upcg tle fgmf-
vfmubo strcgier ncgms ca seoa-mfsdfpofge tlbg dcuom ne egacrdem ny
scjecge eose. Ft dbg jb`e b perscg mfssbtfsflem wftl lfs cwg peracrj-
bgde wleg ctlers prbfse ft. Of`e ctler lujbg geems ca jcre nbsfd prfcrfty,
tle mrfve acr seoa-rebofsbtfcg dbg lbve pftaboos acr tle fgmfvfmubo. Fg tle
extreje, ft dbg nedcje bg cnsessfcg resuotfgi fg psydlcocifdbo cr eveg
plysfdbo seoa-mestrudtfcg. Bt oesser oeveos ca meterjfgbtfcg, ft dbg jb`e
bg fgmfvfmubo mfaafduot tc wcr` wftl acr bgy prcocgiem fgtervbo.
Arequegtoy, ft jby oebm tc eddegtrfd nelbvfcur wlfdl ctlers flgm bobrj- fgi cr bggcyfgi. Teoa-rebofsbtfcg bs b mrfve dbg jbgfaest ftseoa fg jcmes
ca nelbvfcur wlfdl rbgie arcj nefgi b peraedtfcgfst tc nefgi pcwer-
lugiry.‚ 28
Lcwever, bs lujbg nefgis bre perpetubooy wbgtfgi nefgis, boo geems
bre gever auooy irbtfflem.
Bddcrmfgi tc Jbsocw tlese geems bre brrbgiem fg b lferbrdly ca
“prepctegdy‖ tlbt fs fg tle uriegdy ca tle mrfve.
Cver tle yebrs tle dobssffldbtfcg ca geems lbs neeg extegmem. Lcwever,
tle crfifgbo versfcg fs usem ny jbgy trbfgers fg tle fleom.
28 Arem K. Dbrveoo (2698). “Lujbg ^eobtfcgs fg Nusfgess‖. ]le Jbdjfoobg Dcjpbgy. Xp92
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Drftfdfsjs ca Jbsocw‖s tlecry
Tcje resebrdlers lbve gct acugm tle exfstegde ca b lferbrdly ca geems,
botlcuil tley mc gct briue tlbt geems mc exfst.
Fg prbdtfde tlere fs bg cverobp ca geems. Xecpoe bre mrfveg ny jbgy
geems sfjuotbgecusoy. Jbsocw lbm gct dcgsfmerem duoturbo mfaaeregdes
tlbt exfst fg lujbg geems.
Tcje pecpoe lbve briuem tlbt wleg ycu dcgsfmer wlbt fs lbppeg-
fgi fg Bailbgfstbg bgm Frbq gcw tlbt pecpoe bre eefgi bwby arcj
tlefr lcjes fg crmer tc flgm sbaety bgm tc sedure iccm auture acr tlej-
seoves bgm tlefr dlfomreg.
Fg scje dbses scje pecpoe of`e ^ejnrbgmt bgm Qbg Icil wegt cut
ca tlefr wby tc jeet seoa-bdtubofsbtfcg geems wlfoe stfoo struiiofgi tc
jeet plysfcocifdbo geems.
Fa cge wbtdles tle meveocpjegt ca dlfomreg, tley mc strfve acr seoa-
rebofsbtfcg geems bs tley meveocp. Jbsocw‖s dcgdept ca seoa-bdtubofsbtfcg
geems fs very ofjftem, bppoyfgi tc twc perdegt ca tle pcpuobtfcg.
Fa ycu dcgsfmer tle dbse ca Geoscg Jbgmeob, le wbs meterjfgem tc
bdlfeve lfs seoa-bdtubofsbtfcg geems fg b sftubtfcg wlere lfs sedurfty
bgm neocgifgi geems were gct jet.
Fg cur jcmerg dofjbte kcn sedurfty lbs nedcje b dbuse acr dcgderg.
Fg tlfs sftubtfcg ejpocyees meveocp geems acr sedurfty bgm seoa-bdtu-
bofsbtfcg dcgdurregtoy.
B wcrm ca dbutfcg
Fg usfgi Jbsocw‖s Lferbrdly ca Geems tb`e dbre tc dcgsfmer tle dcgtext
ca tle sftubtfcg ycu bre mebofgi wftl. B arfegm ca jfge ict lfs Nusf-
gess Jbgbiejegt meiree bgm wbs prcjctem tc b jbgbier ca b
weoo-`gcwg lcteo bgm wbs segt tc Jcjnbssb, @egyb tc jbgbie b
rescrt lcteo tlere.
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Le bppofem tle Lferbrdly ca Geems tc jctfvbte bgm redruft lfs stbaa.
Bater caaerfgi wlbt le tlcuilt tc ne b abfr wbie, le tleg medfmem tc
prcjcte scje ca lfs stbaa bgm ibve tlej ugfacrjs bgm tftoes nut wftlcut
fgdrebsfgi tlefr wbies. Le tlcuilt le wcuom jctfvbte tlej ny bddcj-
jcmbtfgi tlefr “neocgifgi geems‖.
Le wbs surprfsem wleg jcst ca tlese prcjctem stbaa oeat lfj tc ic
bgm mc jbgubo kcns eosewlere tc fgdrebse tlefr fgdcje. Ylbt le mfm
gct rebofse, fs tlbt acr tlese stbaa wlbt jbtterem jcst were plysfc-
ocifdbo bgm sedurfty geems0 jb`fgi jcre jcgey tc occ` bater tlefr
abjfofes. ]ley oeat tlefr vfoobies tc ic tc tcwgs tc ebrg jcgey tc aeem
tlefr abjfofes.
Lbvfgi oebrgt tlfs oesscg le ict dbuilt up bibfg. Le medfmem tc fgdrebse
tlefr wbies every yebr. Fg scje dbses, bs fgmfvfmubos redefvem jcre
jcgey scje ca tlej medfmem gct tc ic tc wcr` bgm tb`e scje mbys
caa. Fg ctler wcrms bnsegteefsj fgdrebsem. ]lese pecpoe were wfoofgi
tc ocse scje ca tlefr fgdcje bgm fgstebm egkcy oefsure tfje. Fg tlfs
sftubtfcg le dcuom gct see wlbt le wbs mcfgi wrcgi. Le sunsequegtoy
acugm cut tlbt scje ca lfs stbaa lbm tle dcgdept ca “tbriet fgdcje‖
tlbt fs, cgde tley redefvem wlbt tley geemem tc jbfgtbfg tlefr abjf-
ofes, tley mfm gct wbgt tc ebrg bgy jcre. Fg dertbfg trfnbo sun-duotures
tlfs tbriet fgdcje plegcjegcg exfstem.
Ft fs very fjpcrtbgt, tlereacre, tc ugmerstbgm tle gbtfcgbo duoturbo
bgm fgmfvfmubo mfaaeregdes neacre icfgi boo speem tc bppoy Jbsocw‖s
lferbrdly.
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Oesscgs oebrgt arcj Bnrblbj Jbsocw
• Fa we mfsreibrm drftfdfsjs fg reobtfcg tc jetlcmcociy bgm
lferbrdly, Jbsocw‖s tlecry lbs jbme b sfigffldbgt fjpbdt
cg tlcse wlc lbve tc jbgbie pecpoe.
• Le jbme us bwbre ca mfaaeregt types ca geems bgm tlfs fs
bs vbofm tcmby bs ft wbs wleg le wrcte bncut tlej.
• Fg tlfs gcwoemie erb we ejplbsfse tle geem bgm tle fjpcr-
tbgde ca `gcwoemie slbrfgi bgm `gcwoemie drebtfcg.
Ejpocyees wcuom ne wfoofgi tc drebte bgm slbre gcwoemie
fa tlefr geems bre jet. @gcwoemie wcr`ers geem redcigf-tfcg bgm respedt, bgm tley bosc geem tc jeet tlefr
seoa-bdtubofsbtfcg geems. ]lese geems jby gct ne fg b acrj
ca lferbrdly nut, gevertleoess, tlese geems exfst bgm tley
lbve neeg jbme bwbre tc us ny Jbsocw.
• Ye bosc tbo bncut tle “dcjjugftfes ca prbdtfde‖ wftlfg tle
dcgtext ca gcwoemie jbgbiejegt. Cge ca tle rebscgs acr
tle acrjbtfcg ca tle dcjjugftfes ca prbdtfde fs tle segseca neocgifgi bgm redcigftfcg requfrem ny jejners ca sudl
dcjjugftfes.
• Jbsocw‖s tlecry bosc mfredts cur bttegtfcg tc bs` “Ylbt
lbppegs fa tle geems bre gct jet3‖ Yftlfg tle cribgfsb-
tfcgbo dcgtext, fg crmer tc jbgbie pecpoe eaaedtfveoy, we
lbve tc dcgsfmer tle dcgsequegdes ca ugjet geems bgm oebrg
lcw tc lbgmoe sudl sftubtfcgs. Ugjet geems dbuse dcgfdtbgm arustrbtfcg bgm bs b dcgsequegde tle fgmfvfmubos
fgvcovem mc gct ifve tlefr nest.
• Dcugseoofgi bgm dcbdlfgi tedlgfques ifve us bg fgsfilt fgtc
wlbt jb`es pecpoe tfd`. Ye try tc ibfg fgsfilts fgtc tlefr
geems bgm nelbvfcur bgm prcvfme prcper bgm bmequbte
mfredtfcg.
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• Fg jbgbifgi pecpoe tcmby we slcuom gct rekedt lfs tlecry
bs nefgi com cr fgbpprcprfbte. Of`e bgy ctler tlecry ft lbs
fts useauogess fa ft fs bmbptem tc bddcjjcmbte tle dlbgi-
fgi dcgtext.
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AFQE
Mcuiobs JdIreicr (2681-261=)
‟Yftl every pbssfgi yebr, JdIreicr‖s
jessbie nedcjes ever jcre reoevbgt, tfjeofer
bgm jcre fjpcrtbgt.‚
XE]E^ M^UD@E^
Iuru‖s prcfloe
Mcuiobs JdIreicr wbs ncrg fg 2681 fg Metrcft, Jfdlfibg. Le wbs
cge ca tle acreabtlers ca dcgtejpcrbry jbgbiejegt tlfg`fgi. Le ict
lfs meirees arcj Ybyge Ttbte Ugfversfty bgm b Mcdtcrbte fg Exper-
fjegtbo Xsydlcociy arcj Lbrvbrm Ugfversfty. Le kcfgem Lbrvbrm
Ugfversfty bs b tutcr fg 2645 bgm fg 2649 oeat tc kcfg JF] flrst bs bg
fgstrudtcr bgm tleg ibfgfgi prcaesscrslfp fg 26=<. Arcj 26=< tc 265=
le wbs tle Xresfmegt ca Bgtfcdl. Le resfigem arcj lfs presfmegdy fg
265= tc rekcfg tle JF]. Le bosc ugmertcc` vbrfcus dcgsuotfgi bssfig-
jegts fg tle brebs ca lujbg bgm fgmustrfbo reobtfcgs.
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Iuru‖s dcgtrfnutfcg
Fg 2618 JdIreicr punofslem lfs ncc` “]le Lujbg Tfme ca Egterprfse‖ 22,
fg wlfdl le put acrwbrm twc sets ca bssujptfcgs fg reobtfcg tc lujbg
nelbvfcur . ]lese sets ca bssujptfcgs bre presegtem bs ]lecry \ bgm
]lecry V. Jbgbiejegt lbs tc use eftler set ca geems tc jctfvbte pecpoe.
Le ircupem Jbsocw‖s flve dbteicrfes ca geems fgtc “ocwer crmer‖ geems
fgdcrpcrbtfgi Xlysfcocifdbo bgm Tedurfty Geems, bgm “lfiler crmer‖
geems fgdcrpcrbtfgi Neocgifgi, Esteej bgm Teoa-bdtubofsbtfcg Geems.
Le bddepts tle pcfgt tlbt jbg fs b wbgtfgi bgfjbo. Bs sccg bs cge
ca lfs geems fs sbtfsflem, bgctler bppebrs fg fts pobde. ]lfs prcdess fs
ugegmfgi. Le, lcwever, jb`es b pcfgt tlbt b sbtfsflem geem fs gct b
jctfvbtcr ca nelbvfcur.
Of`e Jbsocw, lfs tlecry ca jctfvbtfcg lbs lbm b sfigffldbgt fjpbdt
fg tle fleom ca jbgbifgi pecpoe. Le presegtem twc bpprcbdles tc
jbgbifgi pecpoe. ]le ]lecry \ bpprcbdl, wftl fts bsscdfbtem
bssujptfcgs, iegerbooy prcmudes pccr resuots bgm tle ]lecry V
bpprcbdl, wftl fts bsscdfbtem bssujptfcgs, prcmudes netter peracrj-
bgde bgm resuots. Lcw jbgbiers jbgbie pecpoe fg prbdtfde
mepegms cg wlbt bssujptfcgs tley jb`e bncut wcr`ers. Fg b sftu-
btfcg wlere tley jb`e ]lecry \ bssujptfcgs tley wfoo jbgbie pecpoe
ny mfredtfgi bgm dcgtrcoofgi tlej, wlerebs fg b sftubtfcg wlere tley
jb`e ]lecry V bssujptfcgs tley wfoo jbgbie pecpoe ny fgvcovejegt
bgm ny meoeibtfgi respcgsfnfofty.
Tc wlbt bre tlese nbsfd bssujptfcgs jbme ny jbgbiers3
22 Mcuiobs JdIreicr (2618). “]le Lujbg Tfme ca Egterprfse‖. JdIrbw Lfoo.
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]lecry \ bpprcbdl bgm fts bssujptfcgs
• Xecpoe fgleregtoy mfsof`e wcr`. Bs b dcgsequegde, tley lbve
tc ne tlrebtegem (usfgi mfsdfpofgbry bdtfcgs) neacre tley wcr`
lbrm bgm bosc tley lbve tc ne dcgtrcooem.
• ]le bverbie perscg preaers tc ne mfredtem bgm fs gct eeg cg
tb`fgi bgy respcgsfnfofty. Le cr sle fs fgterestem fg acdusfgi
cg jeetfgi sedurfty geems.
Le wrftes, ‟]lecry \ expobfgs tle dcgsequegdes ca b pbrtfduobr jbgb-
ierfbo strbteiy0 ft geftler expobfgs gcr mesdrfnes lujbg gbture botlcuil
ft purpcrts tc. Nedbuse fts bssujptfcgs bre sc uggedessbrfoy ofjftfgi, ft prevegts cur seefgi tle pcssfnfoftfes fgleregt fg ctler jbgbierfbo strbte-
ifes. Ylbt scjetfjes bppebr tc ne gew strbteifes — medegtrbofsbtfcg,
jbgbiejegt ny cnkedtfves, dcgsuotbtfve supervfsfcg, “ mejcdrbtfd oebm-
erslfp‖ — bre usubooy gctlfgi nut com wfge fg gew ncttoes nedbuse tle
prcdemures meveocpem tc fjpoejegt tlej bre merfvem arcj tle sbje
fgbmequbte bssujptfcgs bncut lujbg gbture. Jbgbiejegt fs dcgstbgtoy
nedcjfgi mfsfoousfcgem wftl wfmeoy tcutem bgm expertoy jerdlbgmfsem
“gew bpprcbdles‖ tc tle lujbg sfme ca egterprfse. ]le rebo mfaflduoty
fs tlbt tlese gew bpprcbdles bre gc jcre tlbg mfaaeregt tbdtfds —
prcirbjs, prcdemures, ibmiets — wftlfg bg ugdlbgiem strbteiy nbsem
cg ]lecry \.‚ 2>
]lecry V bpprcbdl bgm fts bssujptfcgs
• Ft fs gbturbo acr lujbg nefgis tc put eaacrt fgtc wcr .
• Dcgtrco bgm pugfsljegt bre gct tle cgoy wbys tc jb`e pecpoe
wcr`.
2> M. T. Xuil (Em) (2692). “cribgfsbtfcg ]lecry‖. Xegiufg. Xp424.
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• B perscg wfoo mfredt lfjseoa cr lerseoa fa tley bre dcjjfttem
tc tle cribgfsbtfcgbo cnkedtfves bgm tle kcn fs sbtfsayfgi.
• ]le bverbie perscg wfoo tb`e respcgsfnfofty fa tlere were prcper
dcgmftfcgs.
• Ejpocyees of e tc use tlefr fjbifgbtfcg bgm drebtfvfty tc jb`e
medfsfcgs tc scove prcnoejs.
]le use ca tle twc bpprcbdles mepegms cg tle dfrdujstbgdes. Fg b
sftubtfcg wlere wcr`ers lbve tc ne dcgtrcooem tleg tle ]lecry \
bpprcbdl nedcjes bpprcprfbte. ]lfs jfilt ne tle dbse, sby cg tle
slcp ccr.
Fg b sftubtfcg wlere ft fs pcssfnoe tc iet dcjjftjegt arcj ejpocy-
ees tleg tle ]lecry V bpprcbdl fs redcjjegmem. Fg sudl sftubtfcgs
ejpocyees wfoo bssuje seoa-mfredtfcg bgm dcgtrco tc dbrry cut tlefr
wcr`.
Lcwever, JdIreicr wrcte, ‟Jbgy stbtejegts lbve neeg jbme tc tle
eaaedt tlbt we lbve bdqufrem tcmby tle `gcw-lcw tc dcpe wftl vfrtu-
booy bgy tedlgcocifdbo prcnoejs wlfdl jby brfse, bgm tlbt tle jbkcr
fgmustrfbo bmvbgdes ca tle gext lboa degtury wfoo cddur cg tle lujbg
sfme ca egterprfse. Tudl bmvbgdes, lcwever, bre fjprcnbnoe sc ocgi
bs jbgbiejegt dcgtfgues tc cribgfse bgm mfredt bgm dcgtrco fts lujbg
rescurdes cg tle nbsfs ca bssujptfcgs — tbdft cr expofdft — of e tlcse ca
]lecry \. Iegufge fggcvbtfcg, fg dcgtrbst tc b reaurnfslfgi bgm
pbtdlfgi ca presegt jbgbierfbo strbteifes, requfres flrst tle bddeptbgde
ca oess ofjftfgi bssujptfcgs bncut tle gbture ca tle lujbg rescurdes
we see` tc dcgtrco, bgm sedcgm tle rebmfgess tc bmbpt seoedtfveoy tc
tle fjpofdbtfcgs dcgtbfgem fg tlcse gew bssujptfcgs. ]lecry V fs bg
fgvftbtfcg tc fggcvbtfcg.‚ 24
Tcje butlcrs lbve reaerrem tc ]lecry \ bs bg butcdrbtfd styoe ca
jbgbiejegt bgm ]lecry V bs b pbrtfdfpbtfve styoe ca jbgbiejegt.
24 Fnfm. pp4>4.
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Butcdrbtfd jbgbiers of`e tc tb`e dcgtrco bgm acdus jcre cg tle tbs`
rbtler tlbg tle pecpoe. ]lefr jbfg cnkedtfve fs tc iet tle kcn mcge.
Xbrtfdfpbtfve jbgbiers dcgsuot ejpocyees bgm fgvcove tlej fg
jb`fgi medfsfcgs.
Ft fs iegerbooy neofevem tlbt wcr`ers ugmer ]lecry V bre abr jcre prevb-
oegt fg tle wcr` pobde tlbg tlcse ugmer ]lecry \.
JdIreicr lfjseoa leom tle “Xyijbofcg Eaaedt ‖ vfew fg tlbt le aeot fa
jbgbiers bssujem wcr`ers tc ne obzy bgm trebtem tlej bs sudl, tleg
tley wcuom ne obzy. Cg tle ctler lbgm fa tley bssujem tlbt wcr`ers
weodcje dlbooegies tleg tley wcuom respcgm bddcrmfgioy.
]lese twc bpprcbdles bre gcw dcgsfmerem wleg exbjfgfgi tle
peracrjbgde ca sdlcco dlfomreg. ]ebdlers bre mfsdcurbiem arcj jb`fgi
bssujptfcgs tlbt dlfomreg bre stupfm bgm tley geem tc ne dcgtrcooem
bgm dcerdem. Fa tley bre trebtem wftl respedt bgm fgvcove tlej fg tle
oebrgfgi prcdess tley wfoo bdlfeve netter resuots.
Drftfdfsjs ca ]lecry \ bgm ]lecry V
Ft fs gct redcjjegmem tc pfiecg-lcoe pecpoe fg tle ]lecry \ ncx cr
tle ]lecry V ncx. esebrdles lbve slcwg tlbt wlbt geems tc ne mcge
fs tc flt pecpoe wftl tle jcst bpprcprfbte kcns acr tlej. Fa scjecge
of`es tle kcn le fs mcfgi tleg le wfoo peracrj weoo frrespedtfve ca tle
bssujptfcgs ycu jb`e bncut lfj.
Vcu dbggct bgm slcuom gct bppoy cge set ca bssujptfcgs tc flt boo sftu-
btfcgs. Bibfg, tle acdus slcuom ne cg fgmfvfmubo mfaaeregdes bgm geems.
]lere bre ircups ca wcr`ers wlc wcuom of`e tc ne mfredtem bgm wlc
bre gct `eeg cg tb`fgi respcgsfnfofty. Tudl wcr`ers wcuom peracrj
netter ugmer “butcdrbtfd jbgbiers‖.
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Obst tlcuilts cg ]lecry V bgm tle
Xyijbofcg Eaaedt
‟]le terj “Xyijbofcg Eaaedt‖ cwes fts crfifg tc bgdfegt Iree` jytlco-
ciy, dcgdergfgi b fgi ca Dyprus, Xyijbofcg. ]le fgi, wlc wbs boscbg bddcjpofslem sduoptcr, cgde dbrvem b nebutfauo fliure ca b wcjbg
fg stcge. Le aeoo fg ocve wftl lfs drebtfcg, bgm tlrcuil tle stregitl ca
lfs cwg wfoo, bfmem ny tle irbde ca Qegus, tle Icmmess ca Ocve, nrcuilt
tle stbtue tc ofae. (Acr tlcse wlc aeeo dlebtem wleg b stcry fs gct
dcjpoetem, tle `fgi jbrrfem ler bgm ofvem lbppfoy ever bater.)
Iecrie Nergbrm Tlbw‖s poby Xyijbofcg fs bosc nbsem cg tlfs dcgdept.
Xrcaesscr Legry Lfiifgs‖s dcgflmegde tlbt le dbg dcgvert b cwer ifro fgtc b perscgbnoe scdfety obmy wlc dbg pbss caa acr b mudless, eveg-
tubooy trbgsacrjs Eofzb Mccofttoe. Yftlcut neofttofgi Xrca Lfiifgs‖s s`foos
bs bg expert cg obgiubies bgm mfboedts, Tlbw bttrfnutem Eofzb‖s trbgs-
acrjbtfcg tc lfs fgaedtfcus egtlusfbsj bgm dcgvfdtfcg ca suddess. ]le
Xyijbofcg eaaedt lbs neeg testem repebtemoy fg mfaaeregt dcgmftfcgs bgm
bjcgi mfaaeregt pecpoe, bgm lbs neeg acugm tc ne true. Fg abdtcry settfgis,
wlere pccr peracrjers were trbgsaerrem arcj cge pobde ca wcr` tc
bgctler, bgm fgtrcmudem bs “bncve bverbie peracrjers‖ tc tle gew super-
vfscr, rejbr`bnoe resuots egsuem. Gct cgoy mfm tley cutperacrj tle
bverbie ejpocyee, nut tley were bosc bssessem ny peers bs tle jcst
scuilt bater tebj-jejners.‚ 2=
Gcte; tle expedtbtfcg ca b resuot jcst categ oebms tc tlbt resuot
bdtubooy nefgi bdlfevem.
2= Q. T. Jblesl (2664). “]lreslcoms ca Jctfvbtfcg‖. ]btb-JdIrbw-Lfoo Xunofslfgi. Xp1=
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Oesscgs oebrgt arcj Mcuiobs JdIreicr
• Usfgi ]lecry \ bssujptfcgs tc jbgbie pecpoe iegerbooy
oebms tc wcr`ers nefgi mfssbtfsflem.
• Usfgi ]lecry V bssujptfcgs, cg tle ctler lbgm, oebms tc
kcn sbtfsabdtfcg.
• Ft fs fjpcrtbgt tc ibfg dcjjftjegt arcj ejpocyees fg crmer
tc bdlfeve cribgfsbtfcgbo cnkedtfves bgm ibfg netter
peracrjbgde.
• Dcgtrco, dcerdfcg bgm dcgtrco bre gct bpprcprfbte jebgs
ca ibfgfgi dcjjftjegt.
• Bssujptfcgs bncut lujbg gbture bgm nelbvfcur fguegde
tle wby we trebt wcr`ers.
• Fg b gcwoemie erb ft fs fjperbtfve acr jbgbiejegt tc drebte
b tlrfvfgi wcr` egvfrcgjegt tc abdfoftbte tle drebtfcg,
slbrfgi, usfgi bgm reusfgi ca `gcwoemie. ]lfs requfres
jbgbiejegt tc acdus cg ]lecry V bssujptfcgs.
• Fg tlefr ncc` Mcuiobs JdIreicr cg Jbgbiejegt — ^evfs-
ftfgi tle Lujbg Tfme ca Egterprfse,25 Lefo, Tteplegs bgm
Neggfs briue tlbt JdIreicr‖s fmebs bre jcre fjpcrtbgt
bgm reoevbgt tcmby tlbg ever neacre. ]le ncc` dcgtbfgs
gujercus exbjpoes ca dcjpbgfes bgm oebmers wlc lbve
curfslem ugmer JdIreicr‖s bpprcbdl.
25 Lefo, I., Tteplegs, Mencrbl.D., Neggfs,Ybrreg I (>888). “Mcuiobs JdIreicr evfsftem — Jbgbi-
fgi tle Lujbg Tfme ca tle Egterprfse. Kclg Yfoey & Tcgs.
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Nobg`
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TF\
Aremerfd` Lerzneri (26>4-)
‟]b`e je tle wby F bj, gct tle wby
ycu wbgt je tc ne.‚
A^EME^FD@ LE^[NE^I
Iuru‖s prcfloe
Aremerfd` Lerzneri wbs b prbdtfsfgi jbgbier bs weoo bs bg bdbmejfd.
Le wbs b prcaesscr ca jbgbiejegt bgm crfifgbtcr ca tle jctfvbtfcg-
lyifege tlecry. Le wbs ncrg fg 26>4 bgm fs dcgsfmerem tle abtler ca
tle kcn egrfdljegt prfgdfpoe. Le redefvem lfs meirees arcj Dfty Dcooeie,
Gew Vcr` fg 26=1 bgm lfs Xl.M. arcj tle Ugfversfty ca Xfttsnuril fg
2658. Le wcr`em bs b ^esebrdl Mfredtcr acr Xsydlcocifdbo Tervfdes
ca Xfttsnuril acr sfx yebrs bgm fg 2659 le nedbje prcaesscr ca psydlco-
ciy bt Dbse Yesterg ^eserve Ugfversfty fg Doeveobgm. Fg 269> le
nedbje b mfstfgiufslem prcaesscr ca jbgbiejegt bt tle Ugfversfty
ca Utbl.
Lerzneri bosc ugmertcc` dcgsuotfgi wcr` wftl icvergjegt bgm
fgmustry.
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Iuru‖s dcgtrfnutfcg
Le nedbje abjcus acr lfs Jctfvbtfcg-Lyifege ]lecry wlfdl le
punofslem fg lfs ncc` ]le Jctfvbtfcg tc Ycr` 21 fg 2656.
Le bgm lfs bsscdfbtes dcgmudtem surveys bgm fgtervfewem bddcugt-
bgts bgm egifgeers tc flgm cut wlbt abdtcrs jbme tlej of`e tlefr wcr`
bgm wlbt jbme tlej mfsof`e tlefr wcr`.
Le bs`em fgtervfewees tc respcgm tc tle acoocwfgi questfcg; ‟]lfg`
ca tle tfje wleg ycu aeot exdeptfcgbooy iccm cr exdeptfcgbooy nbm bncut
ycur kcn, eftler ycu‖re presegt kcn cr bgy ctler kcn ycu lbve lbm…..]eoo
je wlbt lbppegem.‚ 29
]lcse wlc of`em tlefr wcr` bttrfnutem tlfs sftubtfcg tc bdlfevejegt,
redcigftfcg, tle gbture ca tle wcr`, respcgsfnfofty bgm bmvbgdejegt.
]lese were tle abdtcrs reobtem tc kcn dcgtegt bgm tley oem tc lfiler
jctfvbtfcg acr tle wcr`er. ]lese abdtcrs bmmressem lfiler oeveo geems.
]lcse wlc mfsof`em tlefr wcr` bgm were mfssbtfsflem dftem dcjpbgy
pcofdy bgm bmjfgfstrbtfcg, supervfscr‖s obd` ca dcjpetegde bgm pccr
wcr`fgi dcgmftfcgs — boo tlese abdtcrs reobtem tc kcn dcgtext . Arcj
tlfs le acrjuobtem lfs gcw abjcus jctfvbtfcgbo tlecry.
Bddcrmfgi tc Lerzneri tlere bre twc types ca abdtcrs fg jctfvbtfcg.
]lere bre tlcse abdtcrs wlfdl fa presegt wfoo eglbgde peracrjbgde
bgm fgdrebse jctfvbtfcg. ]leg tlere bre ctler abdtcrs wlfdl fa tley
bre bnsegt wfoo medrebse jctfvbtfcg bgm lbve bg ugabvcurbnoe fjpbdt
cg peracrjbgde. ]le flrst ircup ca abdtcrs le dboos jctfvbtfgi abdtcrs
bgm tle sedcgm ircup ca abdtcrs le dboos lyifege abdtcrs.
Gcte; tle cppcsfte ca kcn sbtfsabdtfcg fs tle obd` ca kcn sbtfsabdtfcg,
bgm gct kcn mfssbtfsabdtfcg. ]le cppcsfte ca kcn mfssbtfsabdtfcg fs bg
bnsegde ca mfssbtfsabdtfcg.
21 Aremerfd` Lerzneri (2656). “]le Jctfvbtfcg tc Ycr` .‖ Kclg Yfoey.
29 Aremerfd` Lerzneri, Nergbrm Jbuser, Nbrnbrb N. Tgymerjbg (2656), “]le Jctfvbtfcg tc Ycr` ‖.
Kclg Yfoey.
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‟Ye gcrjbooy tlfg` ca sbtfsabdtfcg bgm mfssbtfsabdtfcg bs cppcsftes0 f.e.
wlbt fs gct sbtfsayfgi just ne mfssbtfsayfgi, bgm vfde versb. Nut wleg
ft dcjes tc ugmerstbgmfgi tle nelbvfcur ca pecpoe fg tlefr kcns, jcre
tlbg b poby cg wcrms fs fgvcovem.‚ 2<
Ylbt bre lyifege abdtcrs3
]lese abdtcrs wlfdl prcjcte wcr` sbtfsabdtfcg fgdoume b doebg bgm sbae
egvfrcgjegt, wcr`fgi dcgmftfcgs, supervfsfcg bgm jcgey. Fa wcr`fgi
dcgmftfcgs bre pccr, fa b sftubtfcg fs ugsbae cr fa tlere fs pccr supervf-
sfcg tleg tley wfoo oebm tc mfssbtfsabdtfcg bgm pccr peracrjbgde.
]le lyifege abdtcrs reobte tc b wcr` egvfrcgjegt. Bg bpprcprfbte
wcr`fgi egvfrcgjegt prcvfmes wcr`ers wftl plysfcocifdbo, sedurfty
bgm neocgifgi geems, bs expobfgem fg Jbsocw‖s tlecry ca tle Lfer-
brdly ca Geems. Ft prcvfmes nbsfd geems, bmequbte sedurfty, b segse
ca neocgifgi bgm dcjrbmeslfp.
Ylbt bre jctfvbtcrs3
]lese abdtcrs fgdoume b segse ca bdlfevejegt, bmvbgdejegt, kcn fgter-
est, redcigftfcg bgm respcgsfnfofty. ]lese abdtcrs bre tle true jctfvbtcrs.
Bddcrmfgi tc Lerzneri, lyifege abdtcrs lbve tc ne bttegmem tc flrst
neacre jctfvbtcrs stbrt tc wcr`.
]le ugfquegess ca lfs tlecry reobtes tc tle abdt tlbt le put acrwbrm
mfaaeregt abdtcrs acr sbtfsabdtfcg bgm mfssbtfsabdtfcg.
2< Aremerfd` Lerzneri . “Cge Jcre ]fje; Lcw mc ycu Jctfvbte Ejpocyees3‖. LN^ Kbgubry, >884.pp62
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Jbgbiejegt slcuom jctfvbte pecpoe ny pbyfgi bttegtfcg tc jctfvbtcrs.
Lyifege abdtcrs lbve tc rebdl b dertbfg oeveo flrst, tc jb`e sure jctf-
vbtfcg fs gct medrebsem, nut bater tlbt acdus slcuom ne put cg
jctfvbtfgi abdtcrs. Jbgy jbgbiers, bddcrmfgi tc lfj, bttejpt tc jctf-
vbte tlrcuil lyifege abdtcrs bocge wlfdl fs wrcgi bgm fgeaaedtfve.
Bppofdbtfcg ca Lerzneri‖s tlecry
‟Fg prbdtfde, gujercus flrjs lbve bppofem tlese gctfcgs bgm repcrt
fjprcvejegts fg ctler jebsures ca cribgfsbtfcgbo peracrjbgde. ]c
fooustrbte, tle resuots ca kust tlree flrjs, perlbps tle nest punofdfsem
cges, wfoo ne sujjbrfsem 26. ]exbs Fgstrujegts lbs b “pobg-mc-dcgtrco‖
prcirbj acr wcr`ers, wlfdl lbs remudem dcstoy cvertfje, areem tle
supervfscrs arcj docse supervfsfcg, bgm egbnoem tle dcjpbgy tc fgdrebse
prcmudtfvfty. Fg Bjerfdbg ]eoeplcge bgm ]eoeirbpl, b kcn egrfdljegt
prcirbj bppofem tc gfge wcr`ers wftl gc supervfscry kcns, remudem
tle ejpocyee turgcver rbte fg tlcse kcns 24 perdegt bgm fjprcvem qubofty
ca peracrjbgde, qubgtfty ca wcr`, bgm dustcjer servfdes. Fjperfbo Dlej- fdbo Fgmustrfes (Irebt Nrftbfg) medobres tlbt ft lbs neeg bnoe tc sbve cver
$>88,888 per yebr ny bmcptfgi b kcn egrfdljegt prcirbj. Fg ebdl ca
tlese fgstbgdes bs b resuot ca Lerzneri bgm lfs bsscdfbtes.‚ >8
Lerzneri‖s tlecry jebgs tlbt fa ycu ifve scjecge jcre pby cr b gew
tftoe (lyifege abdtcrs) wftlcut extrb respcgsfnfoftfes, ft wfoo stcp lfj
dcjpobfgfgi bncut tle kcn nut ft wfoo gct jctfvbte lfj tc mc jcre
wcr`. Ejpocyees slcuom ne jctfvbtem ny tle kcn bgm tlrcuil tleuse ca tle dbrrct bgm stfd`.
26 Acr aurtler fgacrjbtfcg cg ]exbs Fgstrujegts, see J. Tdctt Jyers. “ Every Ejpocyee b
Jbgbier ‖. Gew Vcr`0 JdIrbw-Lfoo Ncc` dc. 26980 acr B.]. & ]. see ^cnert L. acrm, “ Jctfvbtfcg
]lrcuil Ycr` Ftseoa ‖, Gew Vcr` Bjerfdbg Jbgbiejegt Bsscdfbtfcgs 26160 bgm acr Fjperfbo
Dlejfdbo Fgmustrfes, see Y. Xbuo, F cnertscg bgm A. Lerzneri, “ Kcn Egrfdljegt Xbys caa ‖, LN^,
Qco =9 (2616)pp12-96.
>8 Mbgfeo B. Yreg, Mbg Qcfdl Kr (261<). “ Jbgbiejegt — Xrcdess Ttrudture bgm Nelbvfcur ‖. Kclg
Yfoey. Xp=59.
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Lerzneri‖s tlecry bosc dcgtrfnutem tc tle pcofdy ca “Kcn Egrfdljegt‖.
Ylbt kcn egrfdljegt mces fs fgtrcmude b wcr`er‖s respcgsfnfofty acr
tle kcn le fs mcfgi, tlus prcjctfgi lfs fgterest fg tle kcn.
‟Fg bttejptfgi tc egrfdl dertbfg kcns, jbgbiejegt categ remudes tle
perscgbo dcgtrfnutfcg ca ejpocyees rbtler tlbg ifvfgi tlej cppcrtu-
gftfes acr ircwtl fg tlefr bddustcjem kcns. Tudl egmebvcurs, wlfdl F
slboo dboo lcrfzcgtbo ocbmfgi (bs cppcsem tc vertfdbo ocbmfgi cr prcvfm-
fgi jctfvbtcr abdtcrs), lbve neeg tle prcnoej ca ebrofer kcn egobriejegt
prcirbjs. Kcn ocbmfgi jereoy egobries tle jebgfgioess ca tle kcn.
]le prfgdfpoes ca vertfdbo ocbmfgi lbve gct boo neeg wcr`em cut bs yet,
nut F lbve aurgfslem seveg useauo stbrtfgi pcfgts acr dcgsfmerbtfcg.
]lese bre;
• ^ejcvfgi scje dcgtrcos wlfoe retbfgfgi bddcugtbnfofty.
• Fgdrebsfgi tle bddcugtbnfofty ca fgmfvfmubos acr tlefr cwg
wcr`.
• Ifvfgi b perscg b dcjpoete gbturbo ugft ca wcr` (jcmuoe, mfvf-
sfcg, breb, bgm sc cg).
• Irbgtfgi bmmftfcgbo butlcrfty tc ejpocyees fg tlefr bdtfvfty0 kcn
esteej.
• Jb`fgi perfcmfd repcrts mfredtoy bvbfobnoe tc tle wcr`ers
tlejseoves rbtler tlbg tc supervfscrs.
• Fgtrcmudfgi gew bgm jcre mfaafduot tbs`s gct prevfcusoy
lbgmoem.
• Bssfigfgi fgmfvfmubos spedffld cr spedfbofsem tbs`s, egbnofgi tlej
tc nedcje experts.‚ >2
>2 Aremerfd` Lerzneri. “Cge Jcre ]fje; Lcw mc ycu Jctfvbte Ejpocyees‖. LN^ Kbgubry, >884.
pp64.
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Drftfdfsjs ca Lerzneri‖s tlecry
2 Cgoy egifgeers bgm bddcugtbgts were fgtervfewem. ]lese flgm-
fgis jby gct bppoy tc ctler prcaessfcgbo ircups.
> Lfs jetlcmcociy acr dcgmudtfgi resebrdl oem tc sudl flgmfgis.
4 Lfs jetlcmcociy bosc obd`em sdfegtffld rficur.
= Lyifege abdtcrs bgm jctfvbtcrs vbry mepegmfgi cg tle types
ca fgmfvfmubos fgvcovem bgm tle gbture ca tle wcr` exbjfgem.
5 Tcje briue tlbt nctl kcn dcgtext bgm dcgtegt prcmude sbtfs-
flers bgm mfssbtfsflers.
1 ]lere fs gc evfmegde tc prcve tlbt lfiloy sbtfsflem pecpoe bre
bosc lfil peracrjers.
9 ‟]le Lerzneri tlecry, cr twc-abdtcr tlecry ca jctfvbtfcg cr
Jctfvbtcr-Lyifege J-L) tlecry, lbs ifveg rfse tc b jbss ca
fgvestfibtfcgs bgm experfjegts fg fgmustry bgm fg jbgy mfaaer-
egt types ca cribgfsbtfcgs. ^esuots mc gct bowbys suppcrt
Lerzneri0 fg abdt, cgoy bncut cge fg tlree mc sc. Mcgbom Lenncgde sbfm tlbt wleg ft fs b questfcg ca survfvbo, tlecrfes bre
of`e wcjeg — aedugmfty fs jcre fjpcrtbgt tlbg purfty. J-L
tlecry lbs dertbfgoy neeg very aertfoe — jcre sc perlbps tlbg
bgy ctler tlecry fg bppofem scdfbo psydlcociy. Jbgy fgmustrfbo
psydlcocifsts lbve gct cgoy survfvem nut fgmeem tlrfvem cg tle
tlecry. ]le aedugmfty ca tle tlecry fs gct fg mcunt nut fts purfty
dertbfgoy fs lfiloy suspedt.‚ >>
>> Icmarey Ibrmger. “ Fs tlere b vbofm test ca Lerzneri‖s twc-abdtcr tlecry3‖. K. Cddupbtfcgbo Xsydlco-
ciy, 2699, 58, pp269.
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Lcwever, bddcrmfgi tc Mcgbom M. Ylfte ca tle Ugfversfty ca Br`bgsbs,
‟Fg tle jcst dcjprelegsfve revfew ca tle ofterbture cg Lerzneri‖s wcr`,
Ncd`jbg (2692) dcgdoumem tlbt drftfds‖ cnkedtfcgs tc Lerzneri‖s tlecry
bgm/cr lfs jetlcm, categ lbve neeg jbme wftl dcjpoete mfsreibrm acr
tle expobgbtfcgs Lerzneri lfjseoa presegtem. Tle suiiests tlbt tlcsewlc reaute Lerzneri bre fg abdt jebsurfgi scjetlfgi ctler tlbg wlbt
le stumfem. Tle ices sc abr bs tc suiiest tlbt jbgy ca tlcse wlc lbve
bttejptem tc menug` Lerzneri mfm sc wftl tle fgtegt ca ibfgfgi b repu-
tbtfcg acr “iuggfgi lfj mcwg‖. Botlcuil Ncd`jbg‖s resebrdl revfew
dcgdoumem tlbt tlere wbs dcgsfmerbnoe suppcrt acr tle twc-abdtcr tlecry,
gujercus resebrdlers lbve dcgtfguem tc bmmress tlejseoves tc tle
jetlcms, lypctleses bgm bppofdbnfofty ca tle tlecry.‚ >4
]lere fs gc mcunt Lerzneri‖s tlecry lbs neeg nctl fguegtfbo bgm
dcgtrcversfbo.
Oesscgs oebrgt arcj Aremerfd` Lerzneri
• Acdusfgi cg lyifegfd abdtcrs tc jctfvbte ejpocyees wfoo
gct wcr`.
• Xrcvfme pecpoe wftl cppcrtugftfes acr respcgsfnfofty, bdlfeve-
jegt bgm perscgbo ircwtl nedbuse tlfs fs tle sbje bs
egbnofgi pecpoe tc bdlfeve tlefr seoa-bdtubofsbtfcg geems.
• ^emesfig kcns tc jb`e wcr` jebgfgiauo tc pecpoe.
• Fgmfvfmubos wftl strcgi ircwtl geems respcgm pcsftfveoy
tc egrfdl kcns.
• Fgmfvfmubos dbg ne nctl very sbtfsflem bgm very mfssbtfsflem
bt tle sbje tfje.
>4 Mcgbom M. Ylfte. “]le ]wc-Abdtcr ]lecry; Gew Ruestfcgs, Gew Bgswers.‖ ]lfs prckedt wbs
flgbgdem ny b irbgt arcj tle Ugfversfty ca Br`bgsbs Acugmbtfcg Fgd.
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• @gcwoemie wcr`ers wfoo respcgm jcre tc slbrfgi bgm drebt-
fgi cribgfsbtfcgbo `gcwoemie fa tley bre jctfvbtem ny
lfil—crmer geems.
• Ejpcwerjegt fs bncut egrfdlfgi kcns, boocwfgi fgmfvfm-
ubos tc bdlfeve lfiler oeveos geems.
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TEQEG
Qfdtcr Qrccj (264>-)
‟Fa b wcr`er sees lfil prcmudtfvfty bs b pbtl
oebmfgi tc tle bttbfgjegt ca cge cr jcre ca lfs
(cr ler) perscgbo icbos, le (cr sle) wfoo tegm
tc ne b lfil prcmuder.‚
QFD]C^ Q^CCJ
Iuru‖s prcfloe
Qfdtcr Qrccj fs Kclg I. Tebroe Xrcaesscr ca cribgfsbtfcg bgm
Jbgbiejegt. Le ibfgem lfs meirees arcj JdIfoo Ugfversfty murfgi
tle perfcm 2654-2655 bgm lfs Xl.M. arcj tle Ugfversfty ca Jfdlfibg.
Le lbs ibfgem vbrfcus bdlfevejegts bgm lcgcurs. Lfs ncc` Ycr`
bgm Jctfvbtfcg (261=) fs reibrmem bs b obgmjbr` fg tlbt fleom. Bpbrt
arcj lfs bdbmejfd wcr` Xrcaesscr Qrccj lbs ugmertb`eg vbrfcus
dcgsuotbgdy bssfigjegts wftl jbkcr dcrpcrbtfcgs.
Iuru‖s dcgtrfnutfcg
Arcj tle obte 2618s tle acdus dlbgiem arcj geems tlecrfes ca jctf-
vbtfcg tc exbjfgfgi LCY pecpoe bre jctfvbtem bgm wlbt sustbfgs
jctfvbtfcg.
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Ugmer tle ujnreoob ca expedtbgdy tlecrfes scje jbgbiejegt tlec-
rfsts put acrwbrm tle vfew tlbt wletler b perscg fs jctfvbtem cr gct
mepegms cg lfs perdeptfcg ca tle cutdcje ca lfs eaacrt. Fa tle cutdcje
jeets lfs geems tleg le wfoo ne jctfvbtem. ]lere lbs tc ne b ofg` netweeg
eaacrt bgm peracrjbgde (lfs expedtbgdy) acr lfj tc ne jctfvbtem.
Qrccj‖s expedtbgdy tlecry
Qrccj‖s expedtbgdy tlecry expobfgs tlbt wleg ejpocyees bre ifveg
dlcfdes tley dlccse tle cptfcg tlbt prcjfses tc ifve tlej tle irebt-
est rewbrm.
Ejpocyees iegerbooy bs` tlree questfcgs tc jctfvbte tlejseoves;
2. Dbg F mc wlbt F bj nefgi bs`em tc mc3
>. Ycuom F ne rewbrmem acr mcfgi ft3
4. Mc F wbgt tle rewbrm cg caaer3
]lere bre tlree nbsfd eoejegts ca lfs expedtbgdy tlecry;
2 expedtbgdy0
> fgstrujegtbofty0 bgm
4 vboegde.
Expedtbgdy
]lfs fs bg fgmfvfmubo‖s neofea tlbt ny jb`fgi b irebt mebo ca eaacrt, le
wfoo bddcjpofsl b oct. Bg fgmfvfmubo‖s expedtbgdy fg reobtfcg tc tle eaacrt
pobys b `ey pbrt fg lfs nelbvfcur.
Fa bg fgmfvfmubo aeeos tlbt gc jbtter lcw lbrm le wcr`s tle dcjpbgy
wfoo gct pby bgy bttegtfcg, le wfoo gct jb`e judl eaacrt.
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]lfs neofea cr perdeptfcg, fs iegerbooy nbsem cg bg fgmfvfmubo‖s pbst
experfegde, seoa-dcgflmegde, cr tle mfaflduoty ca bdlfevfgi set icbos.
Bg fgmfvfmubo‖s perdeptfcg fs baaedtem ny lfs neofea tlbt le dbg
peracrj tle tbs` weoo, ny tle icbos set, bgm tle dcgtrco le exerdfses
fg lfs kcn.
Fgstrujegtbofty
Eveg fa bg fgmfvfmubo wcr`s lbrm fa lfs eaacrts bre gct icfgi tc ne
bwbrmem, (acr exbjpoe, fa le aeeos le fs gcw bt tle tcp ca tle sbobry sdboe) tlere fs icfgi tc ne b obd` ca jctfvbtfcg.
]le fgstrujegtbofty fs tle neofea tlbt fa le wcr`s lbrm tle cutdcjes
wfoo ebrg lfj rewbrm wlfdl dbg ne fg b acrj ca sbobry fgdrebse cr
prcjctfcg, cr scje acrj ca redcigftfcg.
Fgstrujegtbofty mepegms cg trust bgm dcjpbgy pcofdfes.
Acr exbjpoe, b segfcr jbgbier bt cge ca tle oebmfgi dcgsuotbgdy
dcjpbgfes wbs categ prcjfsem mfredtcrslfp fa sle fgdrebsem ler nfoo-
bnoe lcurs. Ugacrtugbteoy acr ler tlfs prcjfse wbs gever `ept. Bs b
dcgsequegde sle ocst trust fg ler ncss bgm fg tle cribgfsbtfcg.
Qboegde
]lfs sfjpoy reaers tc tle vboue bg fgmfvfmubo pobdes cg bg evegt cr
cutdcje. Eveg fa bg ejpocyee neofeves tlbt lfs dcgtrfnutfcg wfoo oebm
tc bg fjprcvejegt fg tle dcjpbgy‖s peracrjbgde bgm tlbt lfs bwbrm
wfoo ne dcjjegsurbte wftl lfs eaacrt bgm dcgtrfnutfcg, le wfoo ne pccroy
jctfvbtem fa tlcse rewbrms lbve b ocw vboegde tc lfj. Ft fs tle vboue
tlbt tlfs fgmfvfmubo bttbdles tc tle cutdcje tlbt jbtters.
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Acr exbjpoe, b teoesboes perscg‖s expedtbgdy fs lfs cr ler neofea tlbt
tle jcre dboos le/sle jb`es tle jcre sboes wfoo jbterfbofse. Fa le/sle
aeeos tlbt jcre sboes wfoo gct jbterfbofse tleg le/sle wfoo gct jb`e
jcre eaacrt. Lfs/ler fgstrujegtbofty fs tlbt lfiler sboes wfoo ebrg
lfj/ler jcre dcjjfssfcgs. Lfs/ler vboegde fs tle fjpcrtbgde le/slebttbdles tc tlese dcjjfssfcgs.
Drftfdfsjs ca Qrccj‖s tlecry
2 ^esebrdl evfmegde sc abr lbs gct suppcrtem tle expedtbgdy
tlecry.
> Ft fs b very dcjpofdbtem tlecry.
4 Fg jbgy wcr` sftubtfcgs fgmfvfmubos mc gct lbve dlcfdes.
= Ft fs mfaflduot tc flgm cut lcw judl vboue fs bttrfnutem tc vbrfcus
cutdcjes.
5 Ft remudes jctfvbtfcg tc b ocifdbo bgboysfs ca vboue bgmexpedtbtfcg.
Expedtbgdy tlecry bgm jbgbifgi
pecpoe tcmby
Fg tcmby‖s egvfrcgjegt tle augmbjegtbo questfcg bg ejpocyee bs`s
fs, “Ylbt‖s fg ft acr je3‖ ]le bgswer tlbt wfoo jctfvbte bgm sbtfsay bg
fgmfvfmubo wfoo mepegm cg;
• wlbt tle cribgfsbtfcg expedts ca bg fgmfvfmubo0
• wlbt bg fgmfvfmubo expedts ca bg cribgfsbtfcg0
• wlbt tle ejpocyees vboue0 bgm
• wletler tle ejpocyees‖ vboues bre dcgiruegt wftl tle cribg-
fsbtfcg vboues.
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Oesscgs oebrgt arcj Qfdtcr Qrccj
• Meflge wlbt ycu expedt arcj ycur ejpocyees.
• Dcgsfmer ycur ejpocyees‖ icbos bgm strudture wcr` tc abdfo-ftbte bdlfevejegt ca tlese icbos.
• Tet cnkedtfves rebofstfdbooy bgm doebroy.
• Tet jebsurbnoe bgm jebgfgiauo cnkedtfves.
• Dcbdl ycur ejpocyees tc ne bnoe tc bdlfeve tle icbos set.
• Xrcvfme bmequbte suppcrt acr suddess.
• Tet b rebofstfd bgm jebgfgiauo bpprbfsbo systej.
• Dobrfay tle ofg` netweeg peracrjbgde bgm rewbrm.
• ]lere fs gc pcfgt fg caaerfgi rewbrms wlfdl ejpocyees mc
gct vboue.
• Xrcvfme rewbrms acr suddess.
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Nobg`
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EFIL]
Dlrfs Briyrfs (26>4-)
‟…lujbg nefgis dcje fgtc cribgfsbtfcgs
prcirbjjem tc drebte fgtrfdbte getwcr`s bgm
obyers ca cribgfsbtfcgbo meaegdes tlbt nedcje
seoa-refgacrdfgi bgm seoa-prcofaerbtfgi.‚
DL^FT B^IV^FT
Iuru‖s prcfloe
Dlrfs Briyrfs fs tle Kbjes Nrybgt Dcgbgt Xrcaesscr Ejerftus ca Emudb-
tfcg bgm cribgfsbtfcgbo Nelbvfcur bt Lbrvbrm Ugfversfty. Le wbs ncrg
fg Kuoy, 26>4 fg Gewbr`, Gew Kersey. Le ict lfs flrst meiree fg Xsydlco-
ciy arcj Dobr` bgm @bgsbs Ugfversfty bgm lfs mcdtcrbte fg
cribgfsbtfcgbo Nelbvfcur arcj Dcrgeoo fg 2652. Le lbs bosc redefvem
lcgcrbry mcdtcrbtes arcj JdIfoo Ugfversfty, Ugfversfty ca Oeuveg
bgm Ttcd`lcoj Tdlcco ca Edcgcjfds. Le lbs punofslem extegsfveoy
cg gujercus sunkedts fgdoumfgi tlcse cg cribgfsbtfcgbo oebrgfgi, oebm-
erslfp bgm dcjjugfdbtfcg. Fg tlfs dlbpter we wfoo acdus cg lfs
dcgtrfnutfcg fg tle breb ca jctfvbtfcg.
Bpbrt arcj lfs bdbmejfd wcr`, le bosc dcgsuots wftl jbgy fgtergb-
tfcgbo cribgfsbtfcgs bgm vbrfcus icvergjegt mepbrtjegts.
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Iuru‖s dcgtrfnutfcg
Briyrfs neofeves tlbt scje cribgfsbtfcgs nocd` tle nbsfd lujbg geem
tc express cgeseoa bgm tc mc wcr` suddessauooy. Tudl b sftubtfcg mces
gct prcjcte ejpocyee jctfvbtfcg bgm resuots fg pccr peracrjbgde.
Murfgi tle perfcm ca tle 2658s bgm 2618s Briyrfs acdusem lfs btteg-
tfcg cg tle reobtfcgslfps netweeg fgmfvfmubos bgm cribgfsbtfcgs.
‟Briyrfs aeeos tlbt scje cribgfsbtfcgbo bgm jbgbierfbo prbdtfdes (acr
exbjpoe, lfiloy spedfbofsem kcns bgm gbrrcw spbg ca jbgbiejegt) eep
pecpoe arcj jcvfgi tcwbrm jbturfty. Tfgde pecpoe wbgt tc meveocp
jbture perscgboftfes, geibtfve lujbg rebdtfcgs jby resuot; (2) perscgs
jby oebve tle cribgfsbtfcg0 (>) tley jby dofjn tle cribgfsbtfcgbo obmmer tc bdlfeve jcre butcgcjy0 (4) tley jby mbymrebj, nedcje biires-
sfve, reiress (tlbt fs, returg tc jcre fgabgtfoe acrjs ca nelbvfcur), cr
use ctler meaegde jedlbgfsjs0 (=) tley jby nedcje bpbtletfd cr gcg-
fgvcovem0 bgm (5) tley jby drebte bgm acrjbofse fgacrjbo ircups tc
sbgdtfcg tlefr cwg bpbtly, mfsfgterest, restrfdtfcg ca cutput, biiressfcg,
bgm sc cg. Jbgbiejegt abdem wftl tlese rebdtfcgs, jby rebdt ny nedcj-
fgi jcre butcdrbtfd bgm ny tfiltegfgi cribgfsbtfcgbo dcgtrcos.‚ >=
Le put acrwbrm b tlecry wlfdl suiiests tlbt pecpoe tegm tc nelbve
of`e ]lecry \ nelbvfcur jbfgoy nedbuse ft fs gct tlbt tley bre obzy
nut fg prbdtfde cribgfsbtfcgs trebt tlej of`e fjjbture fgmfvfmubos.
]lfs oem tc lfs Fjjbturfty-Jbturfty ]lecry.
Bddcrmfgi tc tlfs tlecry lujbg perscgbofty meveocps arcj fjjbtu-
rfty tc jbturfty fg b dcgtfguuj fg wlfdl b gujner ca `ey dlbgies
tb`e pobde. ]lese bre bs acoocws;
Fjjbturfty Jbturfty
Xbssfvfty Bdtfvfty
Mepegmegde ^eobtfve fgmepegmegde
>= Mbgfeo B. Yreg bgm Mbg Qcfdl, Kr. (261<). “ Jbgbiejegt; Xrcdess, Ttrudture, bgm nelbvfcur ‖.
Kclg Yfoey. Xp465-461.
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Nelbve fg aew wbys Nelbve fg jbgy wbys
Errbtfd, slboocw fgterest Meeper fgterests
Tlcrt terj perspedtfve Ocgi terj perspedtfve
Tuncrmfgbte pcsftfcg Equbo cr superfcr pcsftfcgObd` ca bwbregess ca seoa Bwbregess bgm dcgtrco cver seoa
Bddcrmfgi tc Briyrfs, jbgy cribgfsbtfcgs stfoo bmlere tc b nurebu-
drbtfd/pyrbjfmbo vboue systej. ]lfs type ca systej oebms tc jfstrust wftlfg
cribgfsbtfcgs bgm wcr`ers bre gct redcigfsem bs jbture fgmfvfmubos.
Fg crmer tc egbnoe fgmfvfmubos tc exlfnft trbfts ca jbturfty tle cribg-
fsbtfcg lbs tc bssuje b lujbgfstfd/mejcdrbtfd vboue systej. Fg tlfs
type ca egvfrcgjegt fgmfvfmubos wfoo meveocp trustfgi reobtfcgslfps
bgm tley wfoo ne jctfvbtem tc put fg tle eaacrt tc eglbgde cribgfsb-
tfcgbo eaaedtfvegess. ]le cribgfsbtfcg wfoo nedcje bg exdftfgi pobde
tc wcr` fg.
Meaegsfve rcutfges
Briyrfs put acrwbrm b dcgdept ca “meaegsfve rcutfges‖. ]ley bre tlcuilts
bgm bdtfcgs “wlfdl prctedt fgmfvfmubos bgm cribgfsbtfcgs‖ fg wbys ca
mebofgi wftl rebofty. ]ley bre usem tc remude pbfg bgm bddcrmfgi tc
Briyrfs tley dbg dbuse abfoures wleg usem dcugter prcmudtfveoy. ]ley
dbg bosc nocd` oebrgfgi fg cribgfsbtfcgs.
Dcugterprcmudtfve meaegsfve rcutfges exlfnft tlejseoves fg fgexf-
noe tlfg`fgi bgm tley bosc brfse bs b resuot ca suncrmfgbtes experfegdfgi
fgtcoerbnoe ncsses.
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Briyrfs wftl Tdlcg>5 put acrwbrm “]lecrfes ca bdtfcg; tlecry fg use
bgm espcusem tlecry.‖
]ley briue tlbt pecpoe lbve jegtbo jbps wftl reibrm tc lcw tley
bdt fg mfaaeregt sftubtfcgs. ]lese jbps fguegde tlefr nelbvfcur bgm
tlefr bdtfcgs. Gct jbgy pecpoe bre bwbre ca tle exfstegde ca sudl jbps.
Ylbt tley espcuse fs mfaaeregt tc wlbt tley mc.
Yleg b perscg fs bs`em bs tc lcw le wcuom nelbve fg dertbfg dfrduj-
stbgdes, lfs bgswer fs fguegdem ny lfs espcusem tlecry. Lcwever,
lcw le nelbves fs fguegdem ny lfs tlecry fg bdtfcg. Xerscgbo eaaed-
tfvegess bgm cribgfsbtfcgbo eaaedtfvegess bre bdlfevem fa tlere fs
dcgiruegde netweeg tlese tlecrfes. Fg tle bnsegde ca sudl dcgiru-
egde eaaedtfve oebrgfgi, eftler bt fgmfvfmubo oeveo cr cribgfsbtfcgbo oeveo,
mces gct tb`e pobde.
Cge geems tc dcgsfmer tle use ca meaegsfve rcutfges wftlfg tle dcgtext
ca tle gbture ca cribgfsbtfcgs. Briyrfs presegts twc jcmeos ca
cribgfsbtfcgs0 tley bre Jcmeo F. bgm tle ctler cge fs Jcmeo FF.
Dcgsfmer tlfs
]le lebm ca cge ca tle iocnbo trbfgfgi dcjpbgfes, nbsem fg Nrus-
seos wbs bg butcdrbtfd oebmer bgm le oem ny aebr bgm fgtfjfmbtfcg.
]le jcttc bjcgi tle stbaa wbs “`eep ycur gcse doebg bgm lebm
mcwg‖. Everycge jbme tle eaacrt tc bdlfeve tle cribgfsbtfcgbo
cnkedtfves nedbuse tley wbgtem tc ne fg tlefr kcns nut gc cge
jbme extrb eaacrt tc fgdrebse cribgfsbtfcgbo eaaedtfvegess. ]lfs
fs wlbt meaegsfve rcutfges bre boo bncut — tley drebte b spedfbo
jfgmset tc mebo wftl sudl sftubtfcgs.
>5 Briyrfs, D bgm Tdlcg, M. (269=). “]lecry fg Xrbdtfde; Fgdrebsfgi prcaessfcgbo eaaedtfvegess. Kcssey
Nbss.
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]le Jcmeo F cribgfsbtfcg lbs tle acoocwfgi dlbrbdterfstfds;
Fg Jcmeo F tle cribgfsbtfcgs ejpocyees wfoo mepocy meaegsfve rcutfges.
Ejpocyees wftlfg tle dcgtext ca tle Jcmeo F duoture wfoo categ sby
cge tlfgi wlfoe neofevfgi bgctler. ]le tlecry espcusem fs bt vbrf-
bgde wftl tle tlecry fg use. Yleg ejpocyees express tlefr vfews wftlfg
tlfs dcgtext, tley sby wlbt tley tlfg` ctlers wbgt tc lebr.
Fg tle Jcmeo FF dcgtext ejpocyees aeeo sbae bgm sedurem. Fg sudl bg
cribgfsbtfcg ejpocyees bre jctfvbtem tc drebte bgm slbre gcwoemie.
]ley bre lcgest bgm cpeg bgm tley bre gct barbfm tc teoo tle trutl.
Bs Briyrfs sbys, ‟]lere fs gctlfgi pbrtfduobroy gew bncut Jcmeo FF bs
bg espcusem tlecry ca bdtfcg. ]le dlbooegie fs tc trbgsacrj ft fgtc btlecry fg use. Bdqufrfgi Jcmeo FF bs b tlecry ca use mces gct jebg
tlbt we slcuom mfsdbrm Jcmeo F. ]le obtter fs jcre eaaedtfve acr rcutfge
gc tlrebtegfgi fssues. ]le acrjer fs jcre eaaedtfve acr gc rcutfge, fggc-
vbtfve fssues bs weoo bs tlcse tlbt bre tlrebtegfgi bgm vbofm mesdrfptfcgs
ca rebofty ny tlcse ca us wftl dcgtrbmfdtcry vfews.‚ >1
Bddcrmfgi tc Briyrfs, we mc gct jbgbie pecpoe bs sudl. Ye jbgbie
tle `gcwoemie tlbt tley dbrry. ]c abdfoftbte dcoobncrbtfcg bgm nrfgibncut fggcvbtfcgs, oebmers lbve tc drebte jcmeo FF cribgfsbtfcgs.
Drftfdfsjs ca Briyrfs‖s tlecry
• Ft fs very bdbmejfd.
• Ft fs very dcjpofdbtem acr prbdtfsfgi jbgbiers tc ugmerstbgm.
• Ft fs very mfaflduot tc put lfs fmebs fgtc prbdtfde.
• Ft fs mfaflduot tc see lcw lfs dcgdepts dbg ne usem tc jbgbie
pecpoe.
>1 Dlrfs Briyrfs (26<5). “Ttrbteiy, Dlbgie bgm Meaegsfve ^cutfges‖. Xftjbg. Xp>12->1>.
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Dlrfs Briyrfs‖s tlecry prcvfmes us wftl bg fgsfilt fgtc tle fjpcr-
tbgde ca tle jegtbo jbps ejpocyees lcom bgm lcw tle gbture ca
cribgfsbtfcgs dbg trfiier caa tle use ca sudl jbps.
]c jbgbie pecpoe eaaedtfveoy cge lbs tc ugmerstbgm tle fgter-reob-
tfcgslfp netweeg tle cribgfsbtfcg bgm fts pecpoe, bgm tle exfstegde
ca jetbo jbps fg crmer tc bdlfeve cribgfsbtfcgbo eaaedtfvegess.
]le L^.Dcj emftcr fgtervfewem ^cnert Xutgbj, b dcooebiue ca
Xrcaesscr Dlrfs Briyrfs. ]lfs fgtervfew reedts lcw cge dbg use
Briyrfs‖s fmebs fg prbdtfde. Ft fs reprcmudem lere wftl fgm perjfs-
sfcg ca tle emftcr.
Fgtervfew; ^cnert Xutgbj, bppoyfgi Briyrfs
Mbvfm Dreeojbg
B ocgi-tfje dcooebiue ca Lbrvbrm prcaesscr Mr. Dlrfs Briyrfs,
^cnert Xutgbj, jb`es lfs ofvfgi bppoyfgi tlese fmebs.
Mbvfm Dreeojbg spc`e tc Mr. Xutgbj bncut puttfgi bdbmejfd fgsfilts
fgtc prbdtfde.
MD- Dbg ycu ifve je b ofttoe nbd`ircugm cg lcw ycu jet
Mr. Briyrfs3
^X- F tcc` b mcdtcrbo prcirbj bt Lbrvbrm bgm wbs very mrbwg tc
Dlrfs, lfs wcr` bgm lfs wby ca wcr`fgi wftl tlcse ca us fg tle dobss.
F mfm jy mfssertbtfcg wftl lfj, bgm dc-wrcte Bdtfcg Tdfegde wftl Mr.
Briyrfs bgm Mfbgb JdObfg Tjftl. ]lbt wbs b dbreer acrjfgi expe-
rfegde bgm cur prbdtfde lbs ircwg arcj tlbt acugmbtfcg.
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MD- Bs ycu‖ve jcvem fgtc prbdtfde, wlfdl ca Mr. Briyrfs‖ fmebs
lbve ycu ejnrbdem3
^X- Cge ca tle flrst tlfgis Dlrfs ever sbfm tc us fs tlbt pecpoe mesfig
bdtfcg tc bdlfeve fgtegmem dcgsequegdes. Fa ycu leop tlej ugmer-
stbgm tle gbture ca tle mesfig ycu‖m lbve b very pcwerauo oever acr
leopfgi pecpoe fjprcve tlefr eaaedtfvegess. ]lbt wbs tle stbrtfgi pcfgt
acr bppoyfgi Dlrfs‖ fmebs. Ye dbooem curseoves “Bdtfcg Mesfig‖ wftl
tle gctfcg ca leopfgi pecpoe redcigfse bgm tbo` bncut tle mesfigs tlbt
fjpofdftoy fgacrj tlefr bdtfcg.
Ye bosc use tle tcco dcgdepts tlbt lbve nedcje qufte pcpuobr sudl
bs bmvcdbdy, fgqufry, tle obmmer ca fgaeregde, tle oeat-lbgm dcoujg,
bgm sc cg.
MD- F‖j fgterestem fg stbrtfgi wftl tle jcre dcgdrete brteabdts.
Jcst ca cur rebmers bre of`eoy tc lbve dcje bdrcss tlese fmebs.
^X- Oet je stbrt wftl tle “oeat-lbgm dcoujg‖ tcco. Ye bs` pecpoe tc
wrfte b mfbociue dbse ca bg fjpcrtbgt epfscme tlbt fooustrbtes tle fgm
ca fgterbdtfcg tley wcuom of`e tc lbgmoe jcre eaaedtfveoy. Vcu tb`e b
pfede ca pbper, mrbw b ofge mcwg tle jfmmoe bgm cg tle rfilt ycu
wrfte mcwg wlbt wbs bdtubooy sbfm, bs gebr bs ycu dbg rejejner,
bgm fg tle oeat-lbgm dcoujg ycu wrfte bgy ugspc`eg tlcuilts cr aeeo-
fgis ycu lbm murfgi tle dcgversbtfcg. Tc wleg we speb` ca tle
oeat-lbgm dcoujg ft reaers tc ycur ugspc`eg tlcuilts cr aeeofgis wleg
ycu bre fg tle jfmst ca b mfaflduot fgterbdtfcg.
MD- Ylbt mc pecpoe iet cut ca tlfs exerdfse3
^X- Xecpoe flgm ft leopauo kust tc wrfte mcwg tle dbses nedbuse ft egbnoes
tlej tc occ` bt cge ca tlese mfaflduot fgterbdtfcgs bgm tc see tle gftty-
irftty ca lcw ft lbppegem. Yleg ycu revfew wlbt ycu‖ve wrftteg ycu
iet fgsfilts fgtc wlbt ycu mfm bgm mfmg‖t mc.
Ft‖s bosc b very iccm nbsfs acr b prcaessfcgbo meveocpjegt sessfcg
nedbuse ft ifves us tle cppcrtugfty tc tb`e b occ` bt lcw ycu bdtem
fg tle jcjegt, wlbt tle ctler perscg mfm tc trfiier ycu, bgm lcw
ycu were tlfg`fgi bt tlbt tfje. Xecpoe flgm boo tlese ugexpedtem puzzoes
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bgm fgterestfgi bgcjbofes wleg tley occ` bt wlbt tley were tlfg`-
fgi tlbt oem tlej tc sby tlfs nut gct sby tlbt, bgm lcw tle ctler perscg
jfsugmerstccm. Ft ifves pecpoe b iccm fgsfilt fgtc tlefr cwg tlfg`-
fgi bgm nelbvfcur tlbt jby dcgtrfnute tc gct iettfgi tle resuots tley
wbgt.
MD- ]lfs nrfgis je tc cge ca jy degtrbo questfcgs bncut Dlrfs
Briyrfs‖ wcr`. ]ley scugm of`e irebt fmebs bgm F lbve seeg tlej
suddessauooy ejpocyem fg trbfgfgi prcirbjs, nut ft‖s rbre tc see
tlej spcgtbgecusoy usem fg tle wcr`pobde.
^X- ]le oebrgfgi prcdess tc meveocp tle s`foo tc fgterbdt jcre eaaed-
tfveoy requfres cgicfgi bttegtfcg. B cge-slct trbfgfgi prcirbj
dbggct pcssfnoy ne jcre tlbg b neifggfgi. Tc tle questfcg ca
sustbfgfgi prbdtfde cver tfje, sc tlbt ycu rebooy meveocp sfigffldbgt
gew s`foos, fs b very fjpcrtbgt cge.
Yftl tle oeat-lbgm dcoujg fg pbrtfduobr, we flgm tlbt wftlfg jfgutes
pecpoe neifg sbyfgi tlfgis of`e, ‟Oet je teoo ycu jy oeat-lbgm dcoujg
cg tlbt cge.‚ Tc ft very qufd`oy prcvfmes b obgiubie acr pecpoe tc vcfde
tlfgis tley wcuom gct ctlerwfse lbve sbfm.
]lbt‖s tle upsfme nut tlere bre ofjfts tcc. ]lere fs b rebscg tlfgis
stby cg pecpoe‖s oeat-lbgm dcoujgs — sbyfgi tlej jfilt drebte prcn-
oejs. Lbgmofgi tlfs requfres meveocpfgi twc `fgms ca s`foo; sbyfgi
mfaflduot tlfgis bgm respcgmfgi tc tle rebdtfcgs ctlers lbve fg
prcmudtfve wbys bgm, eveg jcre augmbjegtbooy, oebrgfgi tc tlfg` mfaaer-
egtoy fg tle flrst pobde sc tlbt wlbt bppebrs cg ycur oeat-lbgm dcoujg
dbg ne sbfm. Meveocpfgi tlese bnfoftfes tb`es tfje bgm prbdtfde. BsDlrfs categ sbfm, ft tb`es bncut bs judl prbdtfde bs oebrgfgi tc poby
teggfs.
MD- ]le obmmer ca fgaeregde fs bgctler Briyrfs tcco tlbt rebooy
bppebos tc je nut F lbveg‖t seeg ft usem judl fg prbdtfde.
^X- ]le obmmer ca fgaeregde fs b sfjpoe jcmeo ca lcw tle lujbg jfgm
wcr`s fg everymby ofae. ]le wcrom fs auoo ca boo fgms ca mbtb, abr jcre
tlbg tle lujbg jfgm dbg pby bttegtfcg tc. ]le ncttcj rugi ca tle
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obmmer ca fgaeregde fs tle mbtb ycu‖ve dlcseg tc gctfde. ]leg ycu ic
tlrcuil bg fgterpretbtfcg prcdess tlbt bssfigs jebgfgi tc tlbt
seoedtem mbtb, wlfdl tb`es us tc tle sedcgm rugi. ]lbt fgterpretbtfcg
oebms tc b dcgdousfcg, tle tlfrm rugi tlbt jby oebm ycu tc tb`e scje
bdtfcg.
Tc fg fts sfjpoest acrj tle obmmer ca fgaeregde lbs tlree steps; tle
seoedtem mbtb, tle fgterpretbtfcg steps fg ycur fgaeregde prcdess, bgm
ycur dcgdousfcg bt tle tcp. ]lese steps cddur bt tle speem ca tlcuilt,
sc abst tlbt we‖re usubooy gct dcgsdfcusoy bwbre ca tle steps fg cur
rebscgfgi prcdess. ]c bg fjpcrtbgt meiree cur rebscgfgi fs b sedret
arcj curseoves. ]le obmmer ca fgaeregde nedcjes useauo fg leopfgi
pecpoe redcigfse wleg nctl tley bgm ctlers lbve kujpem tlrcuilseverbo fgaeregtfbo steps tc mrbw b dcgdousfcg. ]ley bre mfsbireefgi
bncut tle dcgdousfcg, bgm wlbt tley geem tc mc tc jb`e prciress fs
jb`e expofdft tle mbtb tley lbve seoedtem bgm tle steps fg tlefr fgter-
pretbtfcg prcdess.
MD- Lcw lbve ycu seeg tlfs put fgtc prbdtfde3
^X- F‖ve seeg ft usem fg boo fgms ca dcgversbtfcgs bgm jeetfgis F abdfo-ftbte. Cge ca jy durregt dofegts lbs fgvestem fg oebmerslfp meveocpjegt
acr tlefr segfcr tebj bgm lbs oebrgem tlese tccos. F‖j leopfgi tlej
ejnem tle s`foos fg tlefr mby-tc-mby wcr`. Fg tle dcurse ca tlefr dcgver-
sbtfcgs tley wfoo sby tlfgis of`e, ‟Lcom cg, Kbd`. F tlfg` ycu bre kujpfgi
tle obmmer ca fgaeregde cg tlbt cge.‚ Cr tley wfoo sby, ‟F gcw F‖j kujpfgi
up tle obmmer cg tlfs.‚ ]lbt drebtes bg cppcrtugfty acr tlej tc wbo`
tlrcuil tle mbtb bgm fgterpretbtfcgs tlbt oem tc tle dcgdousfcg.
MD- ]lbt‖s egdcurbifgi. Yly fs ft sc rbre tc nujp fgtc pecpoe
tbo`fgi tlfs wby bgm usfgi tlese tccos3
^X- ]le prcnoej fs tlbt tle tccos bre sc dcgdeptubooy strbfiltacrwbrm
bgm sc ebsy tc stfd` fgtc b trbfgfgi prcirbj tlbt fg jfgutes scje-
ncmy wfoo sby, ‟Cl, F ugmerstbgm tlbt.‚ ]ley tlfg` tley‖ve ict ft nut
tle tccos bre prcacugmoy mfaflduot tc put fgtc prbdtfde fg tle lebt ca
tle jcjegt. F‖ve neeg fg cribgfsbtfcgs wlere tley‖ve trbfgemlugmrems cr tlcusbgms ca pecpoe fg tlese tccos bgm frcgfdbooy ft‖s bojcst
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bs fa tley‖ve fgcduobtem tle cribgfsbtfcg bibfgst tle meep oebrgfgi
tle tccos dbg prcvfme. Xecpoe tlfg`, ‟Ye‖ve borebmy mcge tlbt.‚
Cver tle yebrs we‖ve mfsdcverem tlbt ifvfgi everycge nrfea trbfgfgi,
eveg wleg ft stbrts wftl tcp jbgbiejegt, fs gct b iccm bpprcbdl.
Xecpoe mc tle wcr`slcps, flgm tle tccos ebsy tc ugmerstbgm, bgm bssuje
tlbt iccm fgtegtfcgs bre boo ft tb`es tc use tlej. Nut tley occ` brcugm
bgm see tlbt tlefr ncss, wlc lbm tle sbje prcirbj, stfoo iets arus-
trbtem bgm fg tle lebt ca tle jcjegt jb`es tle sbje fjperfcus,
ugfobterbo jcves tley lbve oebrgem tc lbte. ]leg tley sby, ‟Tee, tle
stuaa mcesg‖t wcr`,‚ cr ‟tle tcp fs gct usfgi ft,‚ bgm ft aboos fgtc mfsuse.
]le strbteiy tlbt mces jb`e b prcacugm mfaaeregde fs tc lbve b sjboo
gujner ca pecpoe wlc jb`e b judl obrier dcjjftjegt tc oebrgfgi
tc use tle tccos fg prbdtfde. ]leg ycu iet tle iegufge nelbvfcur dlbgie
eveg ugmer b sfigffldbgt meiree ca stress. ]lbt‖s wleg ycu neifg tc
see sustbfgbnoe dlbgie.
MD — ]lfs fs b drftfdbo fmeb acr L^ jbgbiers. ]le gcrjbo bpprcbdl
fs tc trbfg boo cur jbgbiers bncut cge dcgdept cr bgctler wftlcut
bgy ca tlej truoy nedcjfgi pbrtfduobroy prcfldfegt. Ft‖s b very bppebo-fgi bpprcbdl nut ft fs prcnbnoy b accofsl strbteiy. Ft‖s of`e tle fmeb
tlbt ft‖m ne gfde fa boo ycur jbgbiers ugmerstccm flgbgde nut arbg`oy
wlbt tle dcrpcrbtfcg rebooy geems fs b aew pecpoe meepoy steepem
fg flgbgde, gct b nugdl ca mfoettbgtes.
Jbyne acr tlese tccos we bre netter caa meveocpfgi b aew spedfbo-
fsts bgm nrfgifgi tlej fg wleg tley bre geemem”kust of`e we dboo
fg tle flgbgde prcs wleg we geem tlej. ]lbt jfilt ne b netterfgvestjegt tlbg nuyfgi 5,888 dcpfes ca tle ncc` bgm wcgmerfgi
wly gctlfgi dlbgies.
^X- Vcu‖ve mesdrfnem twc extrejes, tle nrfea trbfgfgi acr 5,888 versus
tle meep expert. F tlfg` ft fs very leopauo tc lbve b aew meep experts,
nut F wcuom bosc sby tlere fs b jfm-rbgie tlbt fs very fjpcrtbgt. ]c
use ycur flgbgde bgbociy ycu wbgt scje ca ycur ey jbgbiers, espe-
dfbooy bt segfcr oeveos, tc lbve b pretty iccm wcr`fgi `gcwoemie ca
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flgbgde. Ft‖s tlbt jfm-oeveo ca s`foo netweeg tle very ofjftem ugmer-
stbgmfgi bgm tle true spedfbofst tlbt F wcuom of`e tc see jcre ca.
Ye lbve acugm tle wby tc bdlfeve tlfs fs ny wcr`fgi wftl pecpoe cg
rebo fssues. Bs tley neifg tc fgterbdt mfaaeregtoy bgm see tlbt dcgtrfnut-
fgi tc prciress cg tlefr nusfgess fssue, tley fgdcrpcrbte tle s`foos
fgtc tlefr gcrjbo nelbvfcur. Ctlers fg tle cribgfsbtfcg see tlbt, bgm
ycu neifg tc iet trbdtfcg.
MD- Ca boo tle fmebs ycu use fg ycur dcgsuotfgi, bre tlere cge cr
twc tlbt bre pbrtfduobroy pcwerauo3
^X- ]le dcgdept ca arbjfgi bgm re-arbjfgi lbs irebt pcwer. Ylbt
we jebg ny arbjfgi fs tle wby fg wlfdl pecpoe meflge b sftubtfcg,
lcw tley dcgstrudt tlefr rcoe bgm tlefr vfew ca ctler pecpoe fg tle
sftubtfcg. Acr exbjpoe, fa tlere fs b prcnoej wftl b gew ejpocyee
scjecge jfilt fjjemfbteoy arbje ft bs b lfrfgi jfstb`e wlerebs
scjecge eose jfilt arbje ft bs bg crfegtbtfcg fssue. ]ypfdbooy we arbje
tlfgis spcgtbgecusoy wftlcut tlfg`fgi bncut ft. ]le arbje kust pres-
egts ftseoa tc ycu bs bg cnkedtfve rebofty. Lcwever, ft‖s gct bg cnkedtfve
rebofty0 ft‖s b dcgstrudtfcg ca tle lujbg jfgm fguegdem ny tle duoturewe bre fg. ]le wby we arbje b sftubtfcg dlbggeos wlbt bdtfcgs bppebr
reoevbgt tc us.
Fg cur prcaessfcgbo meveocpjegt wcr` we leop pecpoe jb`e tlbt arbje
expofdft sc tlbt ft nedcjes pcssfnoe tc tlfg` lcw ycu jfilt wbgt tc
re-arbje ft, lcw ycu jfilt tlfg` mfaaeregtoy bncut tle sftubtfcg bgm
remeflge wlbt ycu‖re tryfgi tc bdlfeve. ]lfs cpegs up jcre pcwer-
auo cptfcgs.
MD- ]le fmeb ca arbjfgi fs cge dcgdept tlbt jby lbve egterem tle
iegerbo dcgsdfcusgess ca nusfgess. Ft wcuomg‖t surprfse je tc ne
fg b jeetfgi bgm lebr scjecge sby, ‟Oet‖s rearbje tlfs,‚ bgm bdtu-
booy use tle dcgdept fg tle dcrredt wby. Acr exbjpoe, scjetlfgi
jfilt crfifgbooy ne arbjem bs b jbr`etfgi fssue bgm scjecge wfoo
sby, ‟Gc, we geem tc re-arbje tlfs, ft‖s b prcmudt meveocpjegt fssue.‚
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^X- ]lbt‖s b useauo cnservbtfcg nedbuse ft pcfgts tc tle mfstfgdtfcg
netweeg tedlgfdbo cr nusfgess fssues bgm tle nelbvfcurbo reboj. Yleg
ft dcjes tc nelbvfcur bgm fgterbdtfcg, pecpoe lbve egcrjcus mfafl-
duoty dlbgifgi tlefr arbjes. B dofegt ca jfge fs fg tle plbrjbdeutfdbo
fgmustry. ]le resebrdl mfvfsfcg bgm tle jbr`etfgi mfvfsfcg lbveegtregdlem vfews ca ebdl ctler. esebrdlers see jbr`eters bs lbvfgi
b set ca dlbrbdterfstfds0 jbr`eters see resebrdlers bs lbvfgi ctler
dlbrbdterfstfds, bgm tlcse vfews bre very persfstegt. Bgm tley oebm
ebdl ircup tc mfsjfss tle vbofmfty cr oeiftfjbdy ca wlbt tle ctler sbys,
bgm tc trebt tlbt bs ugmfsdussbnoe. Iettfgi tlcse mepbrtjegts tc wcr`
netter tcietler wfoo requfre ebdl ca tlej tc mc scje rearbjfgi. F wbs
wcr`fgi wftl cge ca tlcse ircups redegtoy bgm we fmegtfflem tlefr
durregt arbje. ]leg F bs`em, ‟Ylbt jfilt ne b wby ca rearbjfgi ft3‚
]ley mrew b nobg`. ]le oebmer sbfm, ‟F tlfg` we‖oo geem leop tc see
bgctler arbjfgi.‚
MD- Fs tlere bgytlfgi ycu mfsbiree wftl Mr. Briyrfs bncut3
^X- Cge ca tle wbys cur mfaaeregdes slcw up fs lcw jy pbrtgers
bgm F tlfg` bncut bgm leop pecpoe wcr` cg ey reobtfcgslfps. cribg-
fsbtfcgbo fssues dbg iet ncugm up fg wlbt we dboo reobtfcgslfp
strudtures tlbt acrj netweeg pbrtfduobr fgmfvfmubos. Leopfgi pecpoe
dlbgie tlcse strudtures requfres b slfat ca acdus arcj Dlrfs‖ dcgstrudt
ca Jcmeo F bgm Jcmeo FF.
MD- Bs F ugmerstbgm ft, Jcmeo F fs cur gcrjbo jcme ca tlfg`fgi
wlere we, bjcgi ctler tlfgis, try tc bppebr rbtfcgbo bgm fg dcgtrco
wlfoe suppressfgi geibtfve aeeofgis. Ylerebs Jcmeo FF fs b jcme
ca tlfg`fgi tlbt stresses iettfgi vbofm fgacrjbtfcg, jb`fgi
fgacrjem dlcfdes bgm dcgstbgtoy jcgftcrfgi tc ne sure we bre cg
trbd` bgm nefgi lcgest wftl curseoves.
^X- Fg cur wcr` we dboo tlej tle ugfobterbo bdtfcg jcmeo bgm tle jutubo
bdtfcg jcmeo. Ny duttfgi tle wcrom fg tlfs nf-pcobr wby ycu sfjpofay
tlfgis egcrjcusoy, ycu drebte tle segse tlbt everycge fs fg tle sbje
ncbt, bgm ycu lfilofilt tle fjpbdt cg oebrgfgi. Cg tle ctler lbgm ft
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iocsses cver mfaaeregdes tlbt nedcje fjpcrtbgt wleg ycu bre tryfgi
tc leop pecpoe see lcw tley trfiier ebdl ctler.
MD- Cge ca cur rebmers wcgmerem fa tlere bre bgy prcirbjs tc
leop ycugi pecpoe rebdl Jcmeo FF neacre tley kcfg tle wcr`acrde.
^X- Fg tle “98s wleg Dlrfs jcvem arcj Vboe tc Lbrvbrm le lbm b dc-
bppcfgtjegt fg tle Nusfgess Tdlcco bgm tle Tdlcco ca Emudbtfcg, wlere
le wbs wleg we wcr`em wftl lfj. Le tlcuilt fa ycu dcuom dlbgie
sdlcco systejs, bgm tlereacre emudbte ycugi pecpoe fg Jcmeo FF, ycu
dcuom rebooy dlbgie tle wcrom. Ugacrtugbteoy le acugm tle emudbtfcg
systej fjpegetrbnoe. Ft wbs egcrjcusoy mfaflduot tc iet trbdtfcg wftl
sdlcco systej bmjfgfstrbtcrs bgm abduoty. ]le nusfgess wcrom wbs
judl jcre redeptfve tc lfj. ]lere bre pecpoe wcr`fgi wftl tlese
fmebs fg sdlccos nut F‖j gct docse tc ft, bgm F mcg‖t gcw ca prcirbjs
tc leop ycugi pecpoe oebrg Jcmeo FF.
Gcw speb`fgi perscgbooy bs tle abtler ca b 25-yebr-com scg F tlfg`
Jcmeo 2 fs b dbpbnfofty ycu geem tc meveocp bs ycu‖re ircwfgi up.
Lcwever, F bosc neofeve, nbsem cg jy sbjpoe ca Jcmeo F, tlbt scje
ca tle `ey Jcmeo FF dbpbnfoftfes ca reedtfgi cg ycur cwg tlfg`fgibgm lbvfgi fgdrebsem bwbregess tlbt ctler pecpoe jby tlfg` mfaaer-
egtoy dbg ne meveocpem bt b ycugi bie.
MD- Bgctler rebmer aeot tlbt Dlrfs Briyrfs drftfdfsjs ca ejpocyee
ejpcwerjegt lbve rebooy dcgmejgem tle dcgdept. Fs tlbt abfr3
^X- F tlfg` wlbt Dlrfs dcgmejgs fs tle dlbrbme ca ejpcwerjegt
nedbuse ft iets usem sc wfmeoy bs bg espcusem tlecry wleg ft kust
fsg‖t sc. Jbgy dlbgie prcirbjs sby tley ejpcwer pecpoe wleg tley
mc gct. Tc tlfs tbo` ca ejpcwerjegt bdtubooy iegerbtes dygfdfsj. F
tlfg` Dlrfs fs boo acr ejpcwerjegt wleg ft fs iegufgeoy pcssfnoe, nut
tc ne rebo bncut ft we bosc lbve tc cwg up tc tle ofjfts tc wlbt fs
pcssfnoe.
MD- ]lere bre b oct ca pecpoe wlc bre rebo Briyrfs egtlusfbsts,
nut jbgy ca tlej flgm ft arustrbtfgi tlbt tle wcrom lbsg‖t jbme
jcre prciress fg bmcptfgi lfs fmebs. F tlfg` tlbt‖s cge ca tle ugmer-
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oyfgi dcgdergs ca boo tle pecpoe wlc lbve mfsdussem lfs wcr` wftl
je.
^X- Fg Booeg Ifgsnuri‖s pcej ]le ]erjs fg Ylfdl F ]lfg` ca ^ebofty
cge pbssbie rebms, ‟ Acr tle wcrom fs b jcugtbfg ca slft; fa ft‖s icfgi
tc ne jcvem bt boo, ft‖s ict tc ne tb`eg ny lbgmauos.‚ F bdtubooy flgm tlbt
lcpeauo. ]le wcrom fs b nfi dcjpoex mfaflduot pobde, bgm tlere bre boo
tlese lfiloy fgteoofiegt pecpoe wbgtfgi tc jb`e tlfgis lbppeg bgm
bafdtem wftl boo tle nofgm spcts ca tle lujbg rbde. Fa ycu occ` bt tle
scdfbo dcigftfcg ofterbture ft slcws tlbt pecpoe bre cverdcgflmegt fg
tlefr cwg kumijegts bgm dcgvfgdem ca tle purfty ca tlefr cwg fgteg-
tfcgs wlfoe bttrfnutfgi nbm jctfves tc ctler pecpoe. Xecpoe occ` acr
dcgflrjfgi mbtb bgm mcg‖t gctfde mfsdcgflrjfgi mbtb. Ft drebtes b octca drcssem wfres, b oct ca fjpbtfegde bgm arustrbtfcg. Tc ft‖s rebooy b
jbtter ca jcvfgi ft ny lbgmauos cr, tc dlbgie tle jetbplcr, nbfofgi
wlfoe tle wbter `eeps dcjfgi fg.
^cnert Xutgbj bgm lfs dcooebiues fg Bdtfcg Mesfig caaer b flve-mby
prcaessfcgbo meveocpjegt wcr`slcp, “Drebtfgi Xrcmudtfve Dcgver-sbtfcgs‖, tlbt leops prbdtftfcgers meveocp tle s`foos fg usfgi tle fmebs
mfsdussem lere. Fgacrjbtfcg fs cg tlefr wen sfte bt www.bdtfcgme-
sfig.dcj.
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Oesscgs oebrgt arcj Dlrfs Briyrfs
• Xrcjcte lcgesty wftlfg ycur cribgfsbtfcg.
• Ne lcgest wftl ycurseoa bgm cpeg up tc ycur slcrtdcj-fgis bgm abfoures.
• Jctfvbte pecpoe ny drebtfgi dcoobncrbtfve dcrpcrbte duoture.
• ^ewbrm cpeggess.
• Dcgsfmer gct cgoy tle geems bgm tle psydlcociy ca tle fgmf-
vfmubo nut tle duoture ca tle dcjpbgy fg jctfvbtfgi pecpoe
tc eglbgde cribgfsbtfcgbo eaaedtfvegess.
• Ny ycur oebmerslfp bgm exbjpoe prcjcte dcgiruegde
netweeg tlecry espcusem bgm tlecry fg use.
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Nobg`
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GFGE
Kclg Bmbfr (264=-)
‟Iccm oebmers tcmby wfoo tegm tc see pecpoe bs
dcooebiues, dcjpbgfcgs cr pbrtgers, gct acoocwers.
Bs cge prciresses tlrcuil oeveos ca oebmerslfp, ca
dcurse, jbgy ca tlcse dcooebiues wfoo ne oebmers fg
tlefr cwg rfilt.‚
KCLG BMBF^
Iuru‖s prcfloe
Kclg Bmbfr wbs ncrg fg 264=. Le lcoms lfiler meirees arcj tle Ugfver-
sftfes ca Cxacrm bgm Ocgmcg. Le wbs b segfcr oedturer fg Jfoftbry Lfstcry
bgm Oebmerslfp ]rbfgfgi Bmvfscr bt tle cybo Jfoftbry Bdbmejy, Tbgm-
lurst. Bater twc yebrs bs tle flrst Mfredtcr ca Ttumfes bt Tt. Iecrie‖s
Lcuse fg Yfgmscr Dbstoe le nedbje Bsscdfbte Mfredtcr ca tle Fgmus-
trfbo Tcdfety wlere le pfcgeerem Bdtfcg-Degterem Oebmerslfp.
Fg 2696 le nedbje tle wcrom‖s flrst Xrcaesscr ca Oebmerslfp Ttumfes
bt tle Ugfversfty ca Turrey, bgm fs durregtoy Qfsftfgi Xrcaesscr bt tle
Ugfversfty ca Exeter.
Le gcw wcr`s bs bg fgtergbtfcgbo dcgsuotbgt fg oebmerslfp bgm jbgbie-
jegt meveocpjegt.
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Iuru‖s dcgtrfnutfcg
Le pfcgeerem tle Bdtfcg-Degterem Oebmerslfp bpprcbdl.
Kclg Bmbfr acugm tlbt eaaedtfve oebmers pbfm bttegtfcg tc tlree brebs
ca jbgbiejegt. ]ley bre tbs`, tebj (cr tle ircup) bgm fgmfvfmubo.
]lese tlree brebs bre fgtermepegmegt.
]bs` geems fgvcove settfgi doebr icbos bgm cnkedtfves
]ebj geems fgvcove fgterbdtfcg, suppcrt, dcjjugfdbtfcg bgm slbrem
wcr`.
Fgmfvfmubo geems fgdcrpcrbte perscgbo nelbvfcur bgm aeeofgis. ]lese
vbry bjcgist fgmfvfmubos.
Xecpoe expedt tlefr oebmers tc prcvfme suppcrt bgm leop tlej tc nufom
sygeriy ca tebjwcr` bgm tc bttegm tc fgmfvfmubo geems.
‟]le ]bs`, ]ebj bgm Fgmfvfmubo geems cverobp. ]c bdlfeve tle dcjjcg
tbs`, jbfgtbfg getwcr` bgm sbtfsay tle fgmfvfmubos, dertbfg augdtfcgs
lbve tc ne peracrjem. ]lese augdtfcgs (tle augdtfcgbo bpprcbdl tc oebm-
erslfp bosc dbooem bdtfcg-degterem oebmerslfp) bre;
• Meflgfgi tle tbs`
• Xobggfgi
• Nrfeflgi
• Dcgtrcoofgi
• Evboubtfgi
• Jctfvbtfgi
• Cribgfsfgi
• Xrcvfmfgi bg exbjpoe.
]lese oebmerslfp augdtfcgs geem tc ne lbgmoem wftl exdeooegde bgm
tlfs fs bdlfevem ny peracrjfgi tlcse augdtfcgs wftl fgdrebsfgi s`foo.
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Oebmers geem tc exlfnft tle acoocwfgi bttrfnutes/quboftfes/dlbrbdterfs-
tfds fg exerdfsfgi tle augdtfcgs;
2. I^CUX FGAOUEGDE
]c iegerbte b ircup wfoofgigess tc bdlfeve b mesfrem icbo/cnkedtfve.
>. DCJJBGM
]c medfme upcg b dcurse ca bdtfcg bs qufd`oy bs tle sftubtfcg mejbgms
bgm tc dbrry ft tlrcuil wftl b flrjgess bgm stregitl ca purpcse.
4. DCCOGETT
]c rejbfg dcco cr ugperturnem ugmer testfgi cr tryfgi dcgmftfcgs.
=. KUMIEJEG]
Bnfofty tc brrbgie bvbfobnoe rescurdes bgm fgacrjbtfcg fg b systejbtfd
bgm dcjjcgsegse wby tc prcmude eaaedtfve resuots.
5. BXXOFDB]FCG/^ETXCGTFNFOF]V
]c mejcgstrbte sustbfgem eaacrt dcjnfgem wftl b meiree ca mepegm-
bnfofty fg crmer tc dcjpoete b tbs` cr bdlfeve bg cnkedtfve.
Lbvfgi fmegtfflem tle jbfg augdtfcgs cr prfgdfpoes ca oebmerslfp, tlere
bre s`foos fg prcvfmfgi tlcse augdtfcgs fg mfaaeregt sftubtfcgs bgm
jbgbiers geem tc meveocp tlefr bnfoftfes tc nrfgi tlcse s`foos tc nebr
fg fgdrebsfgi oeveos ca exdeooegde.
]wc ca tle jbfg stregitls ca Bmbfr‖s dcgdept bre tlbt ft fs tfjeoess bgm
fs gct duoture cr sftubtfcg-mepegmegt. Acr cver tlree medbmes, tle gcw abjfofbr “tlree dfrdoe‖ Bdtfcg-Degterem Oebmerslfp jcmeo lbs neeg fgte-
irbtem fgtc dcjpbgy duotures, fgmfvfmubo‖s oebmerslfp styoes bgm fs bg
estbnofslem dcre dcjpetegdy lboojbr` ca jbgbiejegt bgm supervf-
scry trbfgfgi mcdtrfge fg b irebt gujner ca cribgfsbtfcgs. Acr jbgy
yebrs, Bmbfr‖s jcmeo lbs neeg tbuilt fg tle dfvfo servfde, punofd serv-
fdes bgm tle brjem acrdes, bs weoo bs fg nusfgess sdlccos, jbgbiejegt
dcooeies, bgm ugfversftfes. Fgterestfgioy, LJT Exdeooegt, tle cybo Gbvy‖s
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Tdlcco ca Oebmerslfp bgm Jbgbiejegt lbs eveg fgdcrpcrbtem tle tlree
dfrdoes fgtc fts cafldfbo slfp‖s nbmie.
B tlfrm stregitl ca Bdtfcg-Degterem Oebmerslfp fs tlbt ft dbg leop tle
oebmer tc fmegtfay wlere le, cr sle, jby ne cperbtfgi cut ca foter wftl
tle rebo geems ca tle ircup cr sftubtfcg. Acr exbjpoe, cver precddu-
pbtfcg wftl tle ncttcj-ofge bgm egm-resuot stbtfstfds bgm, tlereacre,
fgcrmfgbteoy lfil precddupbtfcg wftl tbs` geems jby weoo jebg tlbt
fgmfvfmubos bgm/cr tebjs see tlefr geems bs nefgi ca reobtfveoy jfgcr
sfigffldbgde tc tle oebmer. Dcgverseoy, cver-precddupbtfcg wftl pecpoe‖s
geems, tryfgi bowbys tc poebse ctlers bgm bvcfmfgi tcuil medfsfcgs
wlfdl geem tc ne jbme, dbg qufd`oy oebm tc tbs` bvcfmbgde, web` medf-
sfcg-jb`fgi bgm pccr resuots.
Bs tle Dlfea Exedutfve ca b jbkcr plbrjbdeutfdbo dcjpbgy puts ft;
“\ spegms abr tcc judl tfje tryfgi tc poebse pecpoe, fgstebm ca iettfgi
cg wftl wlbt‖s rebooy wbgtem. Le teoos je wlbt le tlfg`s F wbgt tc gcw
bgm fa le mces tlbt wftl je, le wfoo mc ft wftl ctlers. F dbg‖t trust lfj
tc meofver — le‖s tcc nctlerem bncut nefgi gfde tc pecpoe, sc tlbt resuots
categ suaaer fg lfs breb‖.
Acoocwfgi b jbgbiejegt prcirbjje, tle Afgbgdfbo Mfredtcr ca b
dcjpbgy jbguabdturfgi abstegers acr tle bercspbde fgmustry sbfm;
“]lcse tlree dfrdoes leop fg tlbt tley nrfgi lcje tle geem acr je tc
try tc `eep tlfgis fg nbobgde. F dbg acdus cg cge cr twc tlfgis bt tle
expegse ca tle ctler brebs, nut cgoy acr b slcrt tfje, neacre tle drbd`s
neifg tc bppebr.‖‚ >9
>9 Jfdlbeo Yfoofbjs. (266<). “Jbsterfgi Oebmerslfp‖. ]lcrciccm. Xp44-45
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Meveocpfgi oebmerslfp s`foos
‟cribgfsbtfcgs (bgm fa ycu bre tle oebmer ca cge tlbt jebgs ycu) slcuom
egsure tlbt tley lbve b pcofdy ca meveocpfgi tle oebmerslfp pctegtfbo
fg boo bgm pbrtfduobroy ca gewoy bppcfgtem “oebmers‖. Fgmfvfmubos slcuom
bosc egsure tlbt tley acdus cg meveocpfgi tlefr oebmerslfp s`foos ny trbfg-
fgi, rebmfgi, bgboysfgi bgm acoocwfgi tle exbjpoe ca iccm oebmers bgm
ny bssessfgi, jcgftcrfgi bgm fjprcvfgi tlefr cwg peracrjbgde.‚ ><
Kclg Bmbfr neofeves oebmerslfp fs trbfgbnoe. Lfs wcr` fgdcrpcrbtes
judl ca tle tlfg`fgi cg lujbg geems bgm jctfvbtfcg ny Jbsocw bgm
Lerzneri.
]le Bmbfr Oebmerslfp Acugmbtfcg
‟]le Acugmbtfcg nrfgis ycu tle meflgftfve bpprcbdl tc oebmerslfp meveo-
cpjegt. Fts prcveg jcmeos bgm prbdtfdbo jetlcms lbve stccm tle test
ca tfje bgm prcmudem fjpressfve resuots. Bt tle Bmbfr Oebmerslfp Acug-
mbtfcg we neofeve tlbt fgvestjegt fg oebmerslfp fs tle `ey tc suddess
fg bgy cribgfsbtfcg, wlfoe bt tle sbje tfje meveocpfgi ycur ey bsset-
pecpoe.
Botlcuil Kclg Bmbfr‖s plfocscply wbs dcgdefvem cver 48 yebrs bic,
ft lbs neeg dcgtfgubooy fjprcvem tc egsure ft fs stfoo tle nest fg tle wcrom.
Fts dcgtrfnutfcg tc ycur cribgfsbtfcg wfoo egsure tlbt ycu bre dcjpet-
ftfve fg tcmby‖s dlbooegifgi nusfgess egvfrcgjegt.‚ >6
>< ]le bncve jbterfbo fs quctem arcj; “]le Kclg Bmbfr Lbgmncc` ca Jbgbiejegt bgm Oebmerslfp
(266<), emftem ny Gefo ]lcjbs. Xp2>4-2=4
>6 “]le Bmbfr Oebmerslfp Xrcirbjje‖, Abodcgnury Otm, Ocgmcg
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Oesscgs oebrgt arcj Kclg Bmbfr
• Oebmerslfp fs bncut ifvfgi mfredtfcg, prcvfmfgi fgspfrbtfcg,
nufomfgi tebjs, settfgi exbjpoes bgm ibfgfgi bddeptbgde.
• Tcurdes ca oebmerslfp pcwer bre pcsftfcg, perscgbofty bgm
`gcwoemie.
• Bg eaaedtfve oebmer lbs tc ne egtlusfbstfd, lbve fgteirfty,
ne tcuil bgm abfr, lbve lujfofty bgm ne dcgflmegt.
• ]lree vbrfbnoes baaedtfgi oebmerslfp bre tle oebmer, tle sftu-
btfcg bgm tle ircup.
• Oebmers dbg ne trbfgem.
• Oebmerslfp fs b trbgsaerbnoe s`foo.
• Cge ca tle jbfg resuots ca iccm oebmerslfp fs b iccm tebj.
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]EG
Ybrreg Neggfs (26>5-)
‟Oebrgfgi tc ne b oebmer fs vfrtubooy
tle sbje prcdess bs nedcjfgi bg fgteirbtem
bgm lebotly perscg.‚
YB^^EG NEGGFT
Iuru‖s prcfloe
Ybrreg Neggfs fs acrejcst bg butlcrfty cg cribgfsbtfcgbo meveocp-
jegt, oebmerslfp bgm dlbgie. Le fs b Ugfversfty Xrcaesscr bgm
Mfstfgiufslem Xrcaesscr ca Nusfgess Bmjfgfstrbtfcg bt tle Ugfver-
sfty ca Tcutlerg Dbofacrgfb. Le redefvem lfs Xl.M. fg Edcgcjfds bgm
Tcdfbo Tdfegde bt JF] bgm tleg tbuilt bt Tocbg Tdlcco ca Jbgbie-
jegt. Le wbs tle suddesscr tc Mcuiobs JdIreicr bs dlbfrjbg ca
tle cribgfsbtfcg Ttumfes mepbrtjegt bt JF].
Le lbs butlcrem gujercus ncc`s bgm brtfdoes fgdoumfgi Cg Nedcj- fgi b Oebmer, Yly Oebmers Dbg‖t Oebm, Jbgbifgi Xecpoe fs Of e Lermfgi
Dbts; Neggfs cg Oebmerslfp, Oebmers, Bg Fgvegtem Ofae; eedtfcgs cg
Oebmerslfp bgm Dlbgie, Iee`s bgm Ieezers; Lcw Erb, Qboues bgm
Medfmfgi Jcjegts Tlbpe Oebmers.
Le fs b dcgsuotbgt tc jbgy Acrtuge 588 dcjpbgfes.
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Iuru‖s dcgtrfnutfcg
Ybrreg Neggfs lbs neeg mesdrfnem bs iuru ca boo iurus bs abr bs oebm-
erslfp fs dcgdergem. Fg lfs ncc` Cg Nedcjfgi b Oebmer 48le presegts
tle acoocwfgi nbsfds ca oebmerslfp;
• Oebmerslfp fs b iufmfgi vfsfcg.
• Oebmerslfp fs b pbssfcg.
• Oebmerslfp fs fgteirfty wlfdl fgvcoves seoa-`gcwoemie,
dbgmcur bgm jbturfty.
• Oebmerslfp fs durfcsfty.
• Oebmerslfp fs mbrfgi.
Fg mfstfgiufslfgi oebmers arcj jbgbiers, le wrcte, ‟F tegm tc tlfg`
ca tle mfaaeregdes netweeg oebmers bgm jbgbiers bs tle mfaaeregdes
netweeg tlcse wlc jbster tle dcgtext bgm tlcse wlc surregmer tc ft.
]lere bre ctler mfaaeregdes bs weoo, bgm tley bre egcrjcus bgm drudfbo.
• ]le jbgbier bmjfgfsters0 tle oebmer fggcvbtes.
• ]le jbgbier fs b dcpy0 tle oebmer fs bg crfifgbo.
• ]le jbgbier jbfgtbfgs0 tle oebmer meveocps.
• ]le jbgbier acduses cg systejs bgm strudture0 tle oebmer
acduses cg pecpoe.
• ]le jbgbier reofes cg dcgtrco0 tle oebmer fgspfres trust.
• ]le jbgbier lbs b slcrt-rbgie vfew0 tle oebmer lbs b ocgi-
rbgie perspedtfve.
• ]le jbgbier bs`s lcw bgm wleg0 tle oebmer bs`s wlbt bgm
wly.
48 Neggfs, Ybrreg (26<6). “Cg Nedcjfgi b Oebmer ‖. Lutdlfscg.
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• ]le jbgbier lbs lfs eyes bowbys cg tle ncttcj-ofge0 tle oebmer
lbs lfs eye cg tle lcrfzcg.
• ]le jbgbier fjftbtes0 tle oebmer crfifgbtes.
• ]le jbgbier bddepts tle stbtus quc0 tle oebmer dlbooegies ft.
• ]le jbgbier fs tle dobssfd iccm scomfer0 tle oebmer fs lfs cwg
perscg.
• ]le jbgbier mces tlfgis rfilt0 tle oebmer mces tle rfilt tlfgi.‚
Fg lfs fgtervfew42 Neggfs sbfm, ‟]cmby‖s cribgfsbtfcgs bre evcovfgi fgtc
aemerbtfcgs, getwcr`s, dousters, drcss-augdtfcgbo tebjs, tejpcrbry
systejs, bm lcd tbs` acrdes, obttfdes, jcmuoes, jbtrfdes — bojcst
bgytlfgi nut pyrbjfms wftl tlefr cnscoete tcp-mcwg oebmerslfp. ]le
gew oebmer wfoo egdcurbie lebotly mfssegt bgm vboues tlcse acoocwers
dcurbiecus egcuil tc sby sc.
]lfs mces gct jbr` tle egm ca oebmerslfp — nut rbtler tle geem acr b
gew, abr jcre suntoe bgm fgmfredt acrj ca fguegde acr oebmers tc ne
eaaedtfve. ]le gew rebofty fs tlbt fgteooedtubo dbpftbo (nrbfg pcwer, gcwo-
emie bgm lujbg fjbifgbtfcg) lbs suppobgtem dbpftbo bs tle drftfdbo
suddess abdtcr0 oebmers wfoo lbve tc oebrg bg egtfreoy gew set ca s`foos
tlbt bre gct ugmerstccm gcr tbuilt fg cur nusfgess sdlccos bgm, acr
boo ca tlcse rebscgs, rbreoy prbdtfdem.‚
Neggfs bosc dcjjegtem tlbt, ‟tle auture lbs gc sleoa ofae. Auture oebmers
wfoo geem b pbssfcg acr dcgtfgubo oebrgfgi, b reflgem, mfsdergfgi ebr acr
tle jcrbo bgm etlfdbo dcgsequegdes ca tlefr bdtfcgs, bgm bg ugmer-
stbgmfgi ca tle purpcse ca wcr` bgm lujbg cribgfsbtfcgs.‚
42 Nrcwg, Drbfger, Mebrocve bgm cmrfiues (>88>).“Nusfgess Jfgms‖, Afgbgdfbo ]fjes/Xregtfde Lboo.
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Le cutofgem acur dcjpetegdfes tlbt wfoo meterjfge tle suddess ca gew
oebmerslfp. ]ley bre;
2 ]le gew oebmer ugmerstbgms bgm prbdtfses tle pcwer ca
bppredfbtfcg.
> ]le gew oebmer eeps rejfgmfgi pecpoe ca wlbt fs fjpcrtbgt.
4 ]le gew oebmer sustbfgs bgm iegerbtes trust.
= ]le gew oebmer bgm tle oem bre fgtfjbte boofes.
Fg lfs brtfdoe ]le Oebmerslfp bmvbgtbie4>, le dftes tle acoocwfgi qubo-
ftfes ca b oebmer;
‟]edlgfdbo dcjpetegde; nusfgess ofterbdy bgm irbsp ca cge‖s fleom.
Dcgdeptubo s`foo; b abdfofty acr bnstrbdt cr strbteifd tlfg`fgi.
]rbd` redcrm; b lfstcry ca bdlfevfgi resuots.
Xecpoe s`foos; bg bnfofty tc dcjjugfdbte, jctfvbte bgm meoeibte.
]bste; bg bnfofty tc fmegtfay bgm duotfvbte tboegt.
Kumiejegt ; jb`fgi mfaflduot medfsfcgs fg b slcrt tfjearbje wftl fjper-
aedt mbtb.
Dlbrbdter ; tle quboftfes tlbt meflge wlc ycu bre.
Tegfcr exedutfves seomcj obd` tle flrst tlree bttrfnutes0 rbreoy mc tley
abfo nedbuse ca tedlgfdbo cr dcgdeptubo fgdcjpetegde, gcr mc tley rebdl
lfil oeveos ca respcgsfnfofty wftlcut lbvfgi b strcgi trbd` redcrm. Boo
tlese s`foos bre fjpcrtbgt, nut fg tcjcrrcw‖s wcrom exejpobry oebmers
wfoo ne mfstfgiufslem ny tlefr jbstery ca tle scater sfme; pecpoe s`foos,
tbste, kumiejegt, bgm bncve boo, dlbrbdter.
4> “]le Oebmerslfp Bmvbgtbie‖ ny Ybrreg Neggfs. Oebmer tc Oebmer, Gc. 2> Tprfgi 2666.
lttp;//www.oebmertcoebmer.cri.
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44 Ybrreg Neggfs bgm cnert ]lcjbs (>88>). “Iee`s bgm Ieezers; Lcw Erb, vboues bgm Meflgfgi Jcjegts
Tlbpe Oebmers‖, Lbrvbrm Nusfgess Tdlcco Xress.
Exejpobry oebmers neofeve tley lbve b respcgsfnfofty tc extegm pecpoe‖s
ircwtl bgm tc drebte bg egvfrcgjegt wlere pecpoe dcgstbgtoy oebrg.
]lcse bre tle surest wbys tc iegerbte fgteooedtubo dbpftbo bgm tc use
tlbt dbpftbo tc drebte gew vboue. Fg tle gext degtury, tlbt wfoo ne every
oebmer‖s uotfjbte tbs .‚
Iee`s bgm ieezers
Ybrreg Neggfs wftl cnert K. ]lcjbs punofslem b ncc` egtftoem Iee`s
bgm Ieezers; Lcw Erb, Qboues bgm Meflgfgi Jcjegts Tlbpe Oebmers.44
]le ncc` occ`s bt twc dbteicrfes ca pecpoe — Iee`s (dcje ca bie murfgi
2662->888) irew up “vfrtubo, vfsubo bgm mfiftbo‖ bgm Ieezers (dcje ca
bie murfgi 26=5- 265=) slbpem ny Ycrom Ybr FF. ]lefr resebrdl
suiiestem tlbt tle dcre essegtfbos ca oebmerslfp rejbfgem dcgstbgt
bdrcss iegerbtfcgs.
]le nbsfd prejfse ca tle ncc` fs tlbt boo oebmers ic tlrcuil b “drudfnoe‖
ca scje fgm. ]le mfaaeregt perfcms bgm egvfrcgjegts baaedt tle geems,
dlbrbdters bgm jbturbtfcg prcdesses ca tlese pecpoe bgm, tlereacre,
meflges tle mfaaeregdes fg oebmerslfp styoe.
]lese bre tle acoocwfgi mfaaeregdes netweeg Iee`s bgm Ieezers;
• Iee`s bre jcre bjnftfcus tlbg Ieezers.
• Iee`s pobde b irebter vboue cg nbobgdfgi wcr`—abjfoy ofae.
• Iee`s bre oess of`eoy tc lbve lerces cr oebmerslfp rcoe jcmeostlbg Ieezers.
]lfs ncc` prcjctes cur ugmerstbgmfgi ca tle vboue bgm fjpcrtbgde
ca “drudfnoes‖ bgm fg cur ugmerstbgmfgi ca trbfgfgi oebmers wlc lbve
icge tlrcuil ofae-dlbgifgi tfjes.
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Oebmerslfp drudfnoes bre fgtegse bgm slbpe b oebmer‖s seoa-ugmer-
stbgmfgi ca lfs cr ler bnfofty tc bmbpt tc b dlbgifgi wcrom. ]le stumy
ugdcverem tlbt seoa-meveocpjegt pobys b drftfdbo rcoe.
]c ugmerstbgm wlbt “Iee`s‖ bppredfbte bosc cpegs up mfaaeregt
bvegues ca jbgbifgi sudl “Iee`s‖.
Oesscgs oebrgt arcj Ybrreg Neggfs
• B oebmer lbs tc ne fggcvbtfve.
• B oebmer lbs respcgsfnfofty acr meveocpfgi tboegt.
• B oebmer slcuom fgstftutfcgbofse trust tlrcuilcut tlecribgfsbtfcg.
• B oebmer lbs tc wcr` bs pbrtgers wftl tcmby‖s `gcwoemie
wcr`ers.
• B oebmer lbs tc drebte b tlrfvfgi wcr` egvfrcgjegt.
• B oebmer lbs tc ugmerstbgm tle geems ca lfs acoocwers.
• B oebmer bppredfbtes bgm abdfoftbtes tle rebofsbtfcg ca tle
auoo pctegtfbo ca fgteooedtubo dbpftbo.
• Fg tcjcrrcw‖s wcrom exejpobry oebmers wfoo ne mfstfgiufslem
ny tlefr jbstery ca tle scater sfme; pecpoe s`foos, tbste, kumie-
jegt, bgm, bncve boo, dlbrbdter.
• Oebmerslfp fs gct scoeoy tle preserve ca tlcse bt tle tcp ca
tle cribgfsbtfcg.
• ]rust fs “tle ejctfcgbo ioue tlbt nfgms acoocwers bgm
oebmers tcietler‖.
• ]le twc scurdes ca oebmerslfp bre fgmfvfmubo bgm cribgf-
sbtfcg settfgi.
• Oebrgfgi tc ne bg eaaedtfve oebmer fs gc mfaaeregt tlbg oebrg-
fgi tc ne bg eaaedtfve perscg.
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EOEQEG
^csbnetl Jcss @bgter (26=4-)
‟]le twegtfetl degtury wbs tle bie ca jbdlfge0
tle twegty-flrst degtury wfoo ne tle bie ca pecpoe.‚
^CTBNE]L JCTT @BG]E^
Iuru‖s prcfloe
^csbnetl Jcss @bgter wlc wbs ncrg fg 26=4 fs Ergest O. Brnud`oe
Xrcaesscr ca Nusfgess Bmjfgfstrbtfcg bt Lbrvbrm Nusfgess Tdlcco.
Tle kcfgem tle Lbrvbrm Nusfgess Tdlcco abduoty fg 26<1 arcj Vboe
Ugfversfty. Tle lbs redefvem gujercus lcgcrbry mcdtcrbtes bgm bncut
b mczeg oebmerslfp bwbrms. Tle lbs neeg gbjem tcp ca tle ofst ca tle
“58 jcst fguegtfbo nusfgess tlfg`ers fg tle wcrom‖, cge ca tle tcp >8
nusfgess iurus bgm 58tl jcst pcwerauo wcjeg fg tle wcrom. Tle
bmvfses jbkcr dcrpcrbtfcgs bgm vbrfcus icvergjegts.
Iuru‖s dcgtrfnutfcg
Xrcaesscr @bgter spedfbofses fg strbteiy, fggcvbtfcg bgm oebmerslfp.
Acr tle purpcse ca tlfs ncc` F lbve sfgioem cut Xrcaesscr @bgter‖s
dcgtrfnutfcg fg reobtfcg tc jbgbifgi pecpoe.
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Ejpcwerjegt
cribgfsbtfcgs slcuom jb`e pcwer jcre bddessfnoe. Ejpcwerfgi ycur
ejpocyees abdfoftbtes fggcvbtfcg.
‟Bg fggcvbtfgi cribgfsbtfcg geems b wcr`acrde bt boo oeveos tlbt lbve
gct nedcje stud` fg tle rlytlj ca rcutfge kcns tlbt ft dbggct ebsfoy
bmbpt tc b gew mrujnebt. Acr dlbgie tc ne b wby ca ofae rbtler tlbg
bg cddbsfcgbo trbujbtfsfgi slcd`, tle “Fgmfbgs‖ bs weoo bs tle “Dlfeas‖
lbve tc ne egibiem fg dlbgie jb`fgi bgm dlbgie jbstery — wlfoe
stfoo mcfgi tlefr gedessbry kcns.‚ 4=
Fggcvbtfve cribgfsbtfcgs slcuom fgvcove tlefr ejpocyees fg dcjfgi
up wftl fggcvbtfve fmebs. cribgfsbtfcgbo duoture slcuom iet rfm ca tle
seijegtbtfcg ca tle cribgfsbtfcg — cgoy jfmmoe cr tcp oeveo pecpoe
iet fgvcovem fg fggcvbtfcg.
Ejpocyees wlc bre ejpcwerem bgm bre fgvcovem fg fggcvbtfcg
nedcje jcre sbtfsflem wftl tlefr kcns bgm tlereacre jcre prcmudtfve.
Jbgbifgi pecpoe fg bg fggcvbtfve cribgfsbtfcg fs bncut ifvfgi tle
cppcrtugfty tc pecpoe tc meveocp bgm tc jb`e b dcgtrfnutfcg tc strbte-
ifd cnkedtfves.
‟Ejpocyees dbg ne egerifsem — egibiem fg prcnoej scovfgi bgm
jcnfofsem acr dlbgie — ny tlefr fgvcovejegt fg b pbrtfdfpbtfve strud-
ture tlbt perjfts tlej tc vegture neycgm tlefr gcrjbo wcr` rcoes tc
tbd`oe jebgfgiauo fssues. ]ley ibfg bg experfegde ca tle dcjjugftbs
ca tebjwcr` cg b spedfbo prckedt — tc use Qfdtcr ]urger‖s terj acr mrbjbs
ca lfil fgvcovejegt — wlfdl ofats tlej cut ca tle lujmruj, repetftfve
rcutfges ca tlefr pobde fg tle cgicfgi strudture.‚ 45
Yrftfgi bncut pcst-fgmustrfbo cribgfsbtfcgs, @bgter sbys, ‟Xcst-
egtrepregeurfbo strbteifes lcom cut tle prcjfse ca jcre sbtfsabdtfcg
bgm rewbrms acr pecpoe, nut jcre ca tlcse negeflts bre dcgtfgiegt cg
wlbt tle fgmfvfmubo — bgm tle tebj — mces bgm gct cg wlbt tle dcrpc-
4= ^csbnetl Jcss @bgter (26<4). “]le Dlbgie Jbsters‖ Ugwfg Xbpernbd`s. Xp2<2
45 fnfm pp >84.
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rbtfcg butcjbtfdbooy prcvfmes. …tle exdftejegt ca prckedts fg wlfdl
pecpoe bre ejpcwerem tc bdt cg tlefr cwg fmebs jb`e wcr jcre sbtfs-
ayfgi bgm jcre bnscrnfgi, fgdrebsfgi tle segse ca bddcjpofsljegt.
]le cppcrtugfty tc ne essegtfbooy fg nusfgess acr cgeseoa, fgsfme cr cutsfme
tle obrie dcrpcrbtfcg, puts jcre dcgtrco fg tle lbgms ca sjbooer ircups. Bgm nedbuse tlese dcgsequegdes ca tle slfat tc pcst-egtrepregeurfbo
strbteifes bre jcre jctfvbtfgi acr pecpoe, tle dcrpcrbtfcg slcuom rebp
negeflts, tcc, fg fgdrebsem prcmudtfvfty.‚ 41
Jctfvbtfgi ycur stbaa ^csbnetl Jcss @bgter suiiests tle acoocwfgi iufmeofges acr prbfs-
fgi exdeooegt peracrjbgde bgm deoenrbtfgi bdlfevejegts;
X^FGDFXOE 2
Ejplbsfse suddess rbtler tlbg abfoure. Vcu tegm tc jfss tle pcsftfves
fa ycu bre nusfoy sebrdlfgi acr tle geibtfves.
X^FGDFXOE >
Meofver redcigftfcg bgm rewbrm fg bg cpeg bgm punofdfsem wby. Fa gct
jbme punofd, redcigftfcg ocses judl ca fts fjpbdt bgm meaebts judl
ca tle purpcse acr wlfdl ft fs prcvfmem.
X^FGDFXOE 4
Meofver redcigftfcg fg b perscgbo bgm lcgest jbgger. Bvcfm prcvfm-
fgi redcigftfcg tlbt fs tcc “sofd`‖ cr cverprcmudem.
X^FGDFXOE =
]bfocr ycur redcigftfcg bgm rewbrm tc tle ugfque geems ca tle pecpoe
fgvcovem. Lbvfgi jbgy redcigftfcg bgm rewbrm cptfcgs wfoo egbnoe
41 ^csbnetl Jcss @bgter (26<6). “Yleg Ifbgts Oebrg tc Mbgde‖, Tfjcg & Tdluster. Xp 451.
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jbgbiers tc bd`gcwoemie bddcjpofsljegt fg wbys bpprcprfbte tc
tle pbrtfduobrs ca b ifveg sftubtfcg, seoedtfgi arcj b obrie jegu ca
pcssfnfoftfes.
X^FGDFXOE 5
]fjfgi fs drudfbo. redcigfse dcgtrfnutfcg tlrcuilcut b prckedt.
^ewbrm dcgtrfnutfcg docse tc tle tfje bg bdlfevejegt fs rebofsem. ]fje
meobys web`eg tle fjpbdt ca jcst rewbrms.
X^FGDFXOE 1
Ttrfve acr b doebr, ugbjnfiucus bgm weoo-dcjjugfdbtem dcggedtfcg
netweeg bddcjpofsljegts bgm rewbrms. Ne sure pecpoe ugmerstbgm
wly tley redefve bwbrms bgm tle drfterfb usem tc meterjfge rewbrms.
X^FGDFXOE 9
redcigfse redcigftfcg. ]lbt fs, redcigfse pecpoe wlc redcigfse
ctlers acr mcfgi wlbt fs nest acr tle dcjpbgy.49
Oebmerslfp
cribgfsbtfcgs lbve neeg sunkedtem tc tlree extergbo acrdes, gbjeoy,
Iocnbofsbtfcg, fgacrjbtfcg tedlgcociy bgm fgmustry dcgscofmbtfcg. Fg
b dlbgifgi nusfgess dofjbte, tle rcoe ca b oebmer fg dlbgie bmept cribg-
fsbtfcgs fs tc;
• egdcurbie fggcvbtfcg0
• meofver perscgbo dcjpetegde0
• tc ne cpeg bgm lcgest0
• extegm tle cribgfsbtfcg rebdl0
49 ^csbnetl Jcss @bgter — “ Lcofmby Ifat — Deoenrbtfgi Ejpocyee Bdlfevejegts‖, Jbgbiejegt
^evfew, Medejner 26<1.
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• tc ne prcbdtfve tc mfsdcgtfgufty0 bgm
• tc ofsteg tc dustcjers.
Oebmers, nesfmes pcssessfgi pbssfcg, dcgvfdtfcg bgm dcgflmegde, slcuom
wcr` wftl lfs/ler acoocwers bs pbrtgers fg dlbgie. Le/sle slcuom drebte
b getwcr` ca ofstegfgi pcsts.
]ley bosc lbve tc drebte “`boefmcsdcpe tlfg`fgi‖ — flt mfaaeregt pbrts
ca tle cribgfsbtfcg tcietler. Dcgstbgtoy revfew bssujptfcgs bncut
ycur nusfgess. Occ` tc slb`e up tle pbtterg ca ycur nusfgess. Ft fs
bosc fjpcrtbgt tc dcjjugfdbte ycur bspfrbtfcg. Acrj b dcboftfcg wftl
ycur ejpocyees bgm pbrtgers. Xrcvfme suppcrt ny wby ca rescurdes
bgm dcbdlfgi. Ne fgvcovem fg tle dlbgie prcdess. Cge ca tle jfstb`es
oebmers jb`e fg b dlbgie prcdess fs tc obugdl tlej bgm oebve tlej.
redcigfse, rewbrm bgm deoenrbte bdlfevejegts.4<
Xrcaesscr @bgter wbs bs`em, “Ylbt styoe ca oebmerslfp mc ycu of`e
tcmby3‖
‟F just sby tlbt tcmby F see jbgy ca tle sbje dlbrbdterfstfds tlbt F wbs
tbo`fgi bncut — b aree bgm cpeg spfrft ca fgqufry. Yfoofgigess tc dlbo-
oegie crtlcmcxy bgm bssujptfcgs, bgm tc dlbrt gew mfredtfcg.
Jy meflgftfcg ca oebmerslfp fs tlbt wlfdl oebves tle wcrom b netter bgm
mfaaeregt pobde, tlbt fs ycu oebm pecpoe fg b gew mfredtfcg tc scove prcn-
oejs bgm jb`e gew tlfgis lbppeg. Vcu stretdl pecpoe tc bdlfeve tlfgis
tley mfmg‖t tlfg were pcssfnoe. Tc ft stbrts wftl tlbt sbje spfrft ca mfbociue
bgm durfcsfty bgm ca oebmers seefgi tlbt tlere fs stfoo wcr` tc ne mcge0
tlbt fs we lbveg‖t scovem every prcnoej, we lbve gct fjprcvem tle wcrom
suafldfegtoy. ]ley tleg dlbooegie bssujptfcgs, dlbrt gew mfredtfcgs bgm
fgspfre ctlers wftl tle pcwer ca tlefr vfsfcg. ]ley drebte b suppcrt systej
cr strudture tlbt jb`es ft pcssfnoe tc iet tle rescurdes bgm dremfnfofty.
]ley gurture b tebj tlbt mces tle bdtubo wcr`, tley persfst, bgm tley
jb`e lerces cut ca boo tle pecpoe wlc lbve wcr`em wftl tlej.‚ 46
4< ]lese pcfgts lbve neeg extrbdtem arcj “]le Egmurfgi T`foos ca Dlbgie Oebmers‖ ny ^csbnetl
Jcss @bgter. Oebmer tc Oebmer Gc. 24, Tujjer, 2666.
46 Fgtervfew wftl Fvy Nusfgess Kcurgbo.
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Oesscgs oebrgt arcj ^csbnetl Jcss @bgter
• Oebmers slcuom lbve dcgvfdtfcg, dcjjftjegt bgm ne eaaed-
tfve dcjjugfdbtcrs.
• ]ley slcuom ne iccm ofstegers.
• ]ley slcuom questfcg nusfgess bssujptfcgs dcgstbgtoy.
• ]ley slcuom ne pbssfcgbte bgm acrj dcboftfcgs.
• ]ley slcuom trbgsjft vboues bgm prfcrftfes tc boo tle
ejpocyees fg tle cribgfsbtfcg.
• ]ley slcuom abdfoftbte oebrgfgi fg tle cribgfsbtfcg.
• Oebmers fg b jcmerg wcrom lbve tc ne acdusem, abst, ex-
fnoe, arfegmoy bgm abfr.
• Mfsreibrm tle “ncss‖ jegtbofty bgm bmcpt tle “pbrtger‖
jegtbofty.
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]YEOQE
Xeter Tegie (26=9-)
‟B oebrgfgi cribgfsbtfcg fs b ircup ca pecpoe
wlc bre dcgtfgubooy eglbgdfgi tlefr dbpbnfoftfes
tc drebte wlbt tley wbgt tc drebte.‚
XE]E^ TEGIE
Iuru‖s prcfloe
Xeter Tegie wbs ncrg fg 26=9 Le fs b segfcr oedturer bt tle Jbssb-
dlusetts Fgstftute ca ]edlgcociy. Le redefvem b N.T. fg Egifgeerfgi
arcj Ttbgacrm Ugfversfty bgm bg J.T. fg Tcdfbo Tystejs Jcmeoofgi
bgm b Xl.M. fg Jbgbiejegt arcj JF].
Lfs brebs ca spedfbo fgterest acdus cg medegtrbofsfgi tle rcoe ca oebm-
erslfp fg cribgfsbtfcgs fg crmer tc eglbgde tle dbpbdfty ca ejpocyees
tc wcr` eaaedtfveoy.
Lfs ncc` ]le Afatl Mfsdfpofge; ]le brt bgm Xrbdtfde ca tle Oebrgfgi cribg-
fsbtfcg (2668) nedbje wfmeoy bddobfjem. Lbrvbrm Nusfgess ^evfew
fmegtfflem lfs ncc` bs cge ca tle sejfgbo jbgbiejegt ncc`s ca tle
pbst 59 yebrs.
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Iuru‖s dcgtrfnutfcg
Mr. Tegie estbnofslem lfs gbje fg tle fleom ca Oebrgfgi cribgfsbtfcg.
Le lbs egbnoem jbgy oebmfgi emie dcrpcrbtfcgs tc fjprcve tlefr oebrg-
fgi dbpbdfty.
]le oebrgfgi cribgfsbtfcg
Bddcrmfgi tc Xeter Tegie, tlere bre flve essegtfbo mfsdfpofges acr b
oebrgfgi cribgfsbtfcg;
2 Xerscgbo jbstery.
> Jegtbo jcmeos.
4 Tlbrem vfsfcg.
= ]ebj oebrgfgi.
5 Tystejs tlfg`fgi.
]lese mfsdfpofges reobte tc ‟ b slfat ca jfgm arcj seefgi pbrts tc seefgi
wlcoes, arcj seefgi pecpoe bs leopoess rebdtcrs tc seefgi tlej bs bdtfve
pbrtfdfpbgts fg slbpfgi tlefr rebofty, arcj rebdtfgi tc tle presegt tc drebt-
fgi tle auture.‚ =8
Oebrgfgi cribgfsbtfcgs bre ‟cribgfsbtfcgs wlere pecpoe dcgtfgubooy
expbgm tlefr dbpbdfty tc drebte tle resuots tley truoy mesfre, wlere gew
bgm expbgsfve pbttergs ca tlfg`fgi bre gurturem, wlere dcooedtfve bspf- rbtfcg fs set aree, bgm wlere pecpoe bre dcgtfgubooy oebrgfgi tc see tle
wlcoe tcietler.‚ =2
=8 Fnfm. pp 16
=2 Xeter J. Tegie (2668). “]le Afatl Mfsdfpofge; ]le Brt & Xrbdtfde ca tle Oebrgfgi cribgfsbtfcg‖.
Degtury. Xp.4
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]le ejplbsfs fs cg pecpoe wftlfg cribgfsbtfcgs wbgtfgi tc oebrg bgm
wbgtfgi tc meveocp tlefr tboegt abdfoftbtem ny cribgfsbtfcgbo duoture.
Jbgbifgi pecpoe wftlfg tle dcgtext ca tle oebrgfgi cribgfsbtfcg
mejbgms b dcoobncrbtfve bgm tcoerbgt duoture tlbt nrfgis bncut bofig-
jegt ca cribgfsbtfcgbo bgm perscgbo icbos. Ft fs b duoture tlbt egbnoespecpoe tc re-drebte tlejseoves.
Xerscgbo jbstery
Xerscgbo jbstery fs acdusem cg fgmfvfmubos. Ft fs fgmfvfmubos fg tle cribg-
fsbtfcg wlc oebrg, drebte `gcwoemie bgm trbgsacrj `gcwoemie fgtc
cribgfsbtfcgbo `gcwoemie.
Yftlcut fgmfvfmubos tlere fs gc oebrgfgi. ‟Xerscgbo jbstery ices neycgm
dcjpetegde bgm s`foos, tlcuil ft fs ircugmem fg dcjpetegde bgm s`foos.
Ft ices neycgm spfrftubo ugacomfgi cr cpegfgi, botlcuil ft requfres spfr-
ftubo ircwtl. Ft jebgs bpprcbdlfgi cge‖s ofae bs b drebtfve wcr`, ofvfgi
ofae arcj b drebtfve bs cppcsem tc rebdtfve vfewpcfgt.‚ =>
Dcjpcgegts ca perscgbo jbstery fgdoume fgmfvfmubos‖ vboues, dcgtfg-
ucusoy bs`fgi bgm dobrfayfgi wlbt fs fjpcrtbgt bgm oebrgfgi tc see
rebofty jcre doebroy. ]lfs mfsdfpofge fs very mfaflduot tc ugmerstbgm acr
lbrm-gcsem nusfgess pecpoe. Gevertleoess, perscgbo jbstery fs very
fjpcrtbgt acr wcr`ers wlc lbve mfaaeregt vboues bgm bspfrbtfcgs bgm
wbgt bg cppcrtugfty tc exbjfge tlejseoves. Xerscgbo jbstery fs bncut
tctbo seoa-meveocpjegt.
Jegtbo jcmeos
Ebdl fgmfvfmubo lbs bg “fgtergbo‖ fjbie ca tle wcrom nbsem cg dertbfg
bssujptfcgs. Fgmfvfmubo nelbvfcur fs iufmem ny tlese jegtbo jcmeos
wlfdl bre tle resuot ca cur experfegde, emudbtfcg bgm egvfrcgjegt.
=> fnfm. pp2=2.
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Jegtbo jcmeos dbg bgm mc, dcgstftute nbrrfers tc oebrgfgi. Fa we
perdefve tlbt tle cribgfsbtfcg we wcr` acr mces gct dbre acr cur meveo-
cpjegt cr bspfrbtfcgs, cr fs ugabfr fg fts mebofgis, we wfoo bdt
bddcrmfgioy ny gct jb`fgi bg eaaedtfve dcgtrfnutfcg tc tle cribgf-
sbtfcg. (]le “F bj gct boo rfilt- ycu bre gct boo rfilt‖ sygmrcje.)
Jegtbo jcmeos baaedt us fg b wby we jb`e medfsfcgs bgm nelbve fgter-
perscgbooy. ‟]le mfsdfpofge ca jegtbo jcmeos stbrts wftl turgfgi tle
jfrrcr fgwbrm0 oebrgfgi tc ugebrtl cur fgtergbo pfdtures ca tle wcrom,
tc nrfgi tlej tc tle surabde bgm lcom tlej rficrcusoy tc sdrutfgy.‚ =4
Tlbrem vfsfcg
Tlbrem vfsfcg fgdcrpcrbtes tle fgvcovejegt ca jbgy fgmfvfmubos. Every-
cge fg tle cribgfsbtfcg lbs tc ugmerstbgm tle vfsfcg ca tle nusfgess
bgm ne fgvcovem fg fjpoejegtfgi ft. B slbrem vfsfcg ifves jebgfgi
tc wcr` bgm ft prcjpts dcgtrfnutfcg bgm eaacrt. Ft fs bg eaaedtfve fgdeg-
tfve acr oebrgfgi — b wby ca wfggfgi tle “lebrts bgm jfgms‖ ca ejpocyees.
Yleg vfsfcg fs slbrem tle tbs` nedcjes pbrt ca tle seoa. ‟Yleg tlere
fs b iegufge vfsfcg (bs cppcsem tc tle boo-tc-abjfofbr “vfsfcg stbtejegt‖),
pecpoe exdeo bgm oebrg, gct nedbuse tley bre tcom tc, nut nedbuse tley
wbgt tc.‚ ==
]ebj oebrgfgi
Fgmfvfmubos nrbfgstcrj, lbve dcgversbtfcgs, exdlbgie experfegdes,
wcr` cg prckedts fg tebjs. Xecpoe geem tc ne bnoe tc wcr` tcietler.
Bt tle egm ca ebdl prckedt cr bssfigjegt, tebj jejners dbg reedt
cg bdlfevejegts, tlefr dcjpetegdfes bgm tlefr experfegdes. ]ebj oebrg-
fgi iegerbtes sygeriy wftlfg tle cribgfsbtfcg.
=4 Fnfm. pp 6.
== fnfm pp6.
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Tystejs tlfg`fgi
]le Afatl Mfsdfpofge.
Tystejs tlfg`fgi fgteirbtes tle ctler acur mfsdfpofges bgm ft egbnoes
tle cribgfsbtfcg tc see tle “nfi pfdture‖. Tystejs tlfg`fgi fs augmb-jegtbo tc bgy oebrgfgi cribgfsbtfcg. Yftlcut systejs tlfg`fgi, ebdl
ca tle ctler mfsdfpofges wfoo ne fscobtem, wlfdl wfoo gct leop iegerbte
cribgfsbtfcgbo oebrgfgi.
Drftfdfsjs ca Xeter Tegie‖s tlecry • Ft fs tcc plfocscplfdbo bgm scplfstfdbtem acr prbdtfsfgi
jbgbiers.
• cribgfsbtfcgs bre fgterestem fg slcrt-terj resuots.
• Ejpocyees fg westerg duotures bre gct usem tc turgfgi tlefr
jfrrcrs fgwbrm.
• cribgfsbtfcgs meflge oebrgfgi fg b gbrrcw wby — oebrgfgi tc
tlej fs bncut trbfgfgi tlefr ejpocyees tc ne eafldfegt.
• Ft figcres tle exfstegde ca cribgfsbtfcgbo pcoftfds.
• cribgfsbtfcgs fg iegerbo bre fgterestem fg qufd` flxes tc sbtfsay
tlefr `ey stb`elcomers.
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Oesscgs oebrgt arcj Xeter Tegie
• Ye oebrg nest arcj cur experfegde.
• Gct bppredfbtfgi tle fjpcrtbgde ca systejs tlecry oebmstc b duoture ca nobje bgm meaegsfve nelbvfcur.
• Fgmfvfmubo oebrgfgi oebms tc cribgfsbtfcgbo oebrgfgi.
• B duoture ca oebrgfgi abdfoftbtes meveocpjegt ca tboegt bgm
gew crfegtbtfcgs.
• Tlbre dcrpcrbte vfsfcg tlrcuilcut ycur cribgfsbtfcg.
• Oebrgfgi cribgfsbtfcgs jctfvbte fgmfvfmubos tc wcr` fg tebjs
eaaedtfveoy bgm tc prcjcte lcgest bgm cpeg dcjjugfdbtfcg.
• Oebrgfgi cribgfsbtfcgs requfre b gew vfew ca oebmerslfp.
• Oebrgfgi cribgfsbtfcgs mejbgm oebmers wlc bre fgspfrb-
tfcgbo bgm wlc dbg bdt bs mesfigers, stewbrms bgm tebdlers.
• Oebmers slcuom ne respcgsfnoe acr drebtfgi bg egvfrcgjegt
wlfdl fs dcgmudfve tc pecpoe meveocpfgi gew dbpbnfoftfes.
• Mc gct dcgause rbg` wftl oebmerslfp.
7/23/2019 Management People Management (2)
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]LF^]EEG
Ieert Lcasteme (26><-)
‟Every perscg dbrrfes wftlfg lfj cr lerseoa
pbttergs ca tlfg`fgi, aeeofgi bgm pctegtfbo bdtfgi
wlfdl were oebrgem tlrcuilcut tlefr ofaetfje.‚
IEE^] LCAT]EME
Iuru‖s prcfloe
Ieert Lcasteme wbs ncrg fg 26><. Le redefvem lfs J.Td. arcj Meat
Fgstftute ca ]edlgcociy fg 2654 bgm lfs Xl.M. arcj Ircgfgieg Ugfver-
sfty fg 2619. Lfs dbreer lbs jcvem netweeg fgmustry bgm bdbmejfb.
Iuru‖s dcgtrfnutfcg
Mr. Lcasteme nedbje weoo-`gcwg acr lfs wcr` fg duoturbo stumfes. Le
presegtem acur mfjegsfcgs ca duoture. ]ley bre pcwer Mfstbgde, Fgmf-
vfmubofsj bgm Dcooedtfvfsj, Jbsduofgfty bgm Aejfgfgfty, bgm
Ugdertbfgty Bvcfmbgde. Lcasteme mesdrfnes duoture bs tle ‟dcooedtfve
prcirbjjfgi ca tle jfgm‚ .
Xcwer mfstbgde; Le meflges Xcwer Mfstbgde bs ‟tle extegt tc wlfdl
tle oess pcwerauo jejners ca fgstftutfcgs bgm cribgfsbtfcgs wftlfg b
dcugtry express bgm bddept tlbt pcwer fs mfstrfnutem equbooy.‚ =5
=5 Ieert Lcastem (266=). “Duotures bgm cribgfsbtfcgs; Tcatwbre ca tle Jfgm‖, LbrperDcoofgs. Xp><
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Xecpoe fg b lfil pcwer mfstbgde duoture bre dcjacrtbnoe wftl tle stbtus
bddcrmem tc vbrfcus ircups ca pecpoe. Fg terjs ca oebmerslfp tley lbve
b lfil mepegmegde cg tlefr ncsses. ]lefr preaeregdes bre acr bg butc-
drbtfd type ca oebmerslfp.
‟Xcpuobr jbgbiejegt ofterbture cg “oebmerslfp‖ categ acriets tlbt oebm-
erslfp dbg cgoy exfst bs b dcjpoejegt tc “suncrmfgbteslfp‖. ]le jcrbo
acr jbgbiers fs; fa ycu wbgt tc gcw lcw ycur suncrmfgbtes see ycu,
mcg‖t try tc occ` fg tle jfrrcr0 tlbt kust prcmudes wfslauo tlfg`fgi. ]urg
brcugm 2<8 meirees bgm abde ycur cwg ncss.‚
cribgfsbtfcgs fg b lfil pcwer mfstbgde duoture degtrbofse pcwer. ]le
strudture fs very lferbrdlfdbo. Tuperfcrs bre egtftoem tc prfvfoeies.
Fg b ocw pcwer mfstbgde duoture equbofty prevbfos bgm tle sftubtfcg fs
cppcsfte tc lfil pcwer mfstbgde sftubtfcgs.
Fgmfvfmubofsj bgm dcooedtfvfsj
Tudl b duoture ejplbsfses tle meiree tle scdfety refgacrdes fgmfvfm-
ubo cr dcooedtfve bdlfevejegt. Fgmfvfmubos ugmer bg fgmfvfmubo‖s
duoture bre suppcsem tc occ` bater lfj cr ler, bgm perscgbo reobtfcg-
slfps bre occse. Fg dcooedtfvfsj fgterperscgbo reobtfcgslfps bre strcgi
bgm ircup geems rbg` lfiler tlbg tlcse ca fgmfvfmubos.
Fgmfvfmubos preaer tc lbve tfje cg tlefr lbgms bgm areemcj tc pursue
dlbooegies. cribgfsbtfcgs ejpocyfgi sudl pecpoe slcuom strudture kcnscr tbs`s tc jeet sudl geems.
Fg b dcooedtfvfst duoture ft fs fjpcrtbgt acr fgmfvfmubos tc wcr` wftlfg
ircups bgm tebjs bgm ircup ocyboty nedcjes fjpcrtbgt.
cribgfsbtfcg duotures mfaaer mepegmfgi cg fgmfvfmubofst cr dcooedtfvfst
duoture. ]lfs lbs fjpofdbtfcgs acr jbgbifgi pecpoe mepegmfgi cg
wletler ycu bre jbgbifgi wftlfg bg fgmfvfmubofst duoture, fg wlfdl
dbse peracrjbgde fs jcgftcrem cg bg fgmfvfmubo nbsfs, cr b dcooedtfvfst
duoture, fg wlfdl dbse peracrjbgde fs nbsem cg tebj cr ircup wcr`.
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Jbsduofgfty bgm aejfgfgfty
B lfil jbsduofge duoture acduses cg tle lfil meiree tle scdfety refg-
acrdes tle wcr` rcoe jcmeo ca jboe bdlfevejegt. Tudl rcoe ejplbsfses
tle fjpcrtbgde ca ebrgfgi, redcigftfcg, bmvbgdejegt bgm dlbooegie.
‟Fg b jbsduofge scdfety, tle etlcs tegms jcre tcwbrm “ofve fg crmer tc
wcr`‖ .=1
B lfil aejfgfgfty duoture ejplbsfses tle fjpcrtbgde ca iccm wcr`fgi
reobtfcgslfps, dc-cperbtfcg bgm sedurfty. Dcgfdt fs rescovem ny
geictfbtfcg bgm dcjprcjfse.
]le oebmerslfp styoe fg b jbsduofge duoture fs jcre iebrem tcwbrms
nefgi bssertfve bgm medfsfve, bgm jb`fgi medfsfcgs wftlcut dcgsuo-
tbtfcg. Fg b aejfgfge duoture, cg tle ctler lbgm, b oebmer of`es tc brrfve
bt b medfsfcg ny dcgsegsus.
Ugdertbfgty bvcfmbgde
]lfs reedts tle oeveo ca tcoerbgde acr ugdertbfgty bgm bjnfiufty wftlfg
tle scdfety. B lfil ugdertbfgty bvcfmbgde slcws b ocw tcoerbgde acr
ugdertbfgty bgm vfde versb. Fg sudl b sftubtfcg obws bgm ruoes prevbfo
fg bnugmbgde.
‟Fg terjs ca oebmerslfp bgm fggcvbtfcg, web` ugdertbfgty bvcfmbgde
oebms tc tcoerbgde ca jfstb`es bgm egdcurbiejegt tc ne fggcvbtfve.
Bddcrmfgi tc Lcasteme, mfaaeregdes fg ugdertbfgty bvcfmbgde fjpoy mfaaer-egdes fg jctfvbtfcg pbttergs nut tle pfdture nedcjes doebrer wleg we
sfjuotbgecusoy dcgsfmer tle jbsduofgfty-aejfgfgfty mfjegsfcg.‚ =9
=1 fnfm pp64.
=9 Fnfm pp2>4.
7/23/2019 Management People Management (2)
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Drftfdfsjs ca Lcasteme‖s tlecry
• ]le tlecry fs judl iegerbofsem bgm fs nbsem cg abuoty
bssujptfcgs.
• Lfs questfcggbfres were duoturbooy nfbsem.
• Le figcrem tle exfstegde ca pourbofty ca duotures wftlfg bg
cribgfsbtfcg.
Mespfte tlese drftfdfsjs Lcasteme‖s tlecry lbs nedcje very pcpuobr
bs abr bs ugmerstbgmfgi ca gbtfcgbo duotures fs dcgdergem bgm tlefr
fjpofdbtfcgs wftlfg tle dcgtext ca mcfgi nusfgess bdrcss ncrmers.
Oesscgs oebrgt arcj Ieert Lcasteme
• Xecpoe nelbve mfaaeregtoy fg mfaaeregt duotures.
• Bg fgsfilt fgtc mfaaeregt duotures prcjctes cur ugmer-
stbgmfgi ca lcw tc jbgbie pecpoe eaaedtfveoy.
• Duoturbo stumfes eglbgde tle peracrjbgde ca juotf-duoturbotebjs.
• Duoturbo stumfes jfgfjfse jfsugmerstbgmfgi bgm fjprcves
dcoobncrbtfcg netweeg nusfgesses bdrcss vbrfcus duotures.
• Oebmers just redcigfse tle fjpcrtbgde bgm fguegde ca
mfaaerfgi duotures.
• Duoture mfaaeregdes slcuom fgaouegde tle cribgfsbtfcgjfssfcg bgm vboue stbtejegts.
7/23/2019 Management People Management (2)
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ACU^]EEG
F`ukfrc Gcgb`b (2645-)
‟Fggcvbtfcg prcdess fs gct sfjpoy fgacrjbtfcg
prcdessfgi. Ft‖s b prcdess tc dbpture drebte,
oeverbie bgm retbfg `gcwoemie.‚
F@UKF^C GCGB@B
Iuru‖s prcfloe
Xrcaesscr F`u`frc Gcgb`b wbs ncrg fg 2645 bgm cntbfgem lfs meiree
fg Xcoftfds bgm Edcgcjfds bt Ybsemb Ugfversfty. Le ibfgem lfs
Mcdtcrbte arcj Ner`eoey Dcooeie ca Dbofacrgfb Ttbte Ugfversfty fg 269>.
Iuru‖s dcgtrfnutfcg
Gcgb`b jbme lfs gbje fg tle fleom ca `gcwoemie jbgbiejegt. Boocribgfsbtfcgs, nfi cr sjboo, acr prcflt bgm gct-acr-prcflt, lbve tc jb`e
medfsfcgs wftlfg tle dcgtext ca dlbgies tb`fgi pobde fgsfme tle
cribgfsbtfcg bgm fg tle extergbo egvfrcgjegt.
Dlbgies fg tle scdfc-edcgcjfd egvfrcgjegt, dlbgies fg jbr`et dcgmf-
tfcgs, dlbgies fg pcoftfdbo fmecocifes bgm sc cg, boo baaedt lcw we mc
cur nusfgess tcmby. Ft fs fjperbtfve acr ocgi-terj survfvbo tc jcgftcr
tlese dlbgies bgm dcooedt fgacrjbtfcg. Dcooedtfgi fgacrjbtfcg bgm
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nufomfgi boo fgms ca mbtbnbse fs gct egcuil. ]lfs fgacrjbtfcg lbs tc
ne put fgtc dcgtext bgm usem. ]lfs prbdtfde oebms tc tle drebtfcg bgm
use ca `gcwoemie.
@gcwoemie fs bg bppredfbtfgi bsset0 tle jcre ft fs usem tle jcre eaaed-
tfve fts bppofdbtfcg. ]lere fs b nfi mfaaeregde fg mbtb, fgacrjbtfcg bgm
`gcwoemie. cribgfsbtfcgbo gcwoemie fs gct bncut F]. ]le acoocwfgi
brtfdoe presegts b mcwg-tc-ebrtl expobgbtfcg ca tle gbture ca gcwo-
emie bgm fts fjpcrtbgde.
Jbgbifgi `gcwoemie wftlcut tebrs
— ny Tuotbg @erjbooy
Neacre expocrfgi tle fjpcrtbgde ca jbgbifgi `gcwoemie bgm
@gcwoemie wcr`ers ft fs fjpcrtbgt tc mfspeo tle acoocwfgi jytlsbncut jbgbifgi `gcwoemie;
JV]L GC 2
@GCYOEMIE JBGBIEJEG] FT BNCU] ]EDLGCOCIV.
Yrcgi. @gcwoemie bs sudl lbs gctlfgi tc mc wftl tedlgcociy.
]edlgcociy fs jereoy bg egbnoer. @gcwoemie fs bncut XECXOE
bgm lcw tley bre jbgbiem tc dcoobncrbte bgm slbre tlefr expe-
rfegdes bgm trust cge bgctler fg exdlbgifgi gcwoemie ibfgem.
‟...tle truoy revcoutfcgbry fjpbdt ca tle Fgacrjbtfcg evcou-
tfcg fs gct brtffldfbo fgteoofiegde, fgacrjbtfcg, cr tle eaaedt ca
dcjputers bgm mbtb prcdessfgi cg medfsfcg-jb`fgi, pcofdy
jb fgi cr strbteiy. ]le ey tc dcgtfguem ircwtl bgm Oebm-
erslfp fg tle Gew Edcgcjy fs gct eoedtrcgfds ca dcjputers
nut tle dcigftfve s`foos ca tle “`gcwoemie wcr`ers‖.‚
XE]E^ M^UD@E^
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JV]L GC. >
JBGBIFGI @GCYOEMIE ^ERUF^ET ]LE BXXCFG]JEG] CA @GCYO-
EMIE TXEDFBOFT]T BGM ]LE BDRUFTF]FCG CA @GCYOEMIE TVT]EJT
Yrcgi. Ejpocyees bre “`gcwoemie wcr`ers‖ bgm wlbt fs geemem
fs gct tle bppcfgtjegt ca spedfbofsts nut egtlusfbsts cr gcwoemiedlbjpfcgs. Cge mces gct requfre purdlbsfgi spedfbofsts systejs
tc spegmfgi bg bmmftfcgbo mcoobr cg dcjputers cr sc-dbooem gcwo-
emie jbgbiejegt systejs.
JV]L GC. 4
@GCYOEMIE JBGBIEJEG] FT B ABM BGM TCJE]LFGI QE^V GEY
BMQCDB]EM NV DCGTUO]BG]T
Yrcgi. @gcwoemie jbgbiejegt fs gct b abm0 ft fs lere tc stby. Ft
fs bosc gct gew, cr ft fs bs gew bs Eiyptfbg pyrbjfms. Tcje dcug-
trfes bgm cribgfsbtfcgs lbve neeg jbgbifgi `gcwoemie acr b
gujner ca yebrs, acr exbjpoe 4J bgm Tdbgmfb. 4J sfgde tley lbve
stbrtem mcfgi nusfgess lbve jbgbiem tc sustbfg fggcvbtfcg ny
egdcurbifgi ejpocyees tc slbre tlefr `gcwoemie bgm Tdbgmfb, bs
b resuot ca tlefr experfegde fg jbgbifgi gcwoemie, lbve lfilofiltem
tle fjpcrtbgde ca lujbg dbpftbo fg bssessfgi tle peracrjbgde ca
tlefr cribgfsbtfcg. Ft lbs nedcje fjperbtfve gcw acr boo cribgfsb-
tfcgs fgdoumfgi TJEs nedbuse ca Iocnbofsbtfcg bgm fgtergetfsbtfcg
ca nusfgesses bgm jbr`ets. Ye gcw mc nusfgess fg jbr`et spbde
bs cppcsem tc jbr`et pobde.
Yly lbs jbgbifgi `gcwoemie nedcje
fjpcrtbgt acr boo cribgfsbtfcgs gcw3
cribgfsbtfcgs gcw abde tle acoocwfgi dlbooegies;
• Fgdrebsfgi vboue ca tle fgteooedtubo dbpftbo fs ejnemmem
fg egm prcmudts bgm servfdes.
• ]lere lbs neeg bg fgdrebsfgi dcgveriegde ca tedlgcocifes
tlbt fs egbnofgi cribgfsbtfcgs tc iocnbofse bt tle press ca
tle nuttcg.
• ]lere fs b rbpfm ircwtl ca Fgterget.
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Fg sujjbry, Edcgcjfes bre fgdrebsfgioy nbsem cg `gcwoemie.
Ylbt‖s gew fs tlbt b ircwfgi dlug` ca prcmudtfcg fg tle jcmerg
edcgcjy fs fg tle acrj ca fgtbgifnoes, nbsem cg tle expocftbtfcg
ca fmebs rbtler tlbg jbterfbo tlfgis.
Edcgcjfst Gewspbper . Teptejner, >4, >888.
Jbgy cribgfsbtfcgs bre resfstfgi tle bmcptfgi ca gcwoemie jbgbie-
jegt nedbuse jcst ca tlej lbve icge tlrcuil tle trbujbs ca
reegifgeerfgi, me-obyerfgi bgm restrudturfgi. Tcje ca tle ejpocy-
ees lbve icge tlrcuil very nbm tfjes cver tle pbst twc medbmes.
]ley mc gct wbgt cr bre gct rebmy tc kujp tlrcuil yet bgctler lccp.
Lcwever, tle wby nusfgess fs strudturem gcwbmbys bgm wftl tle bmvegt
ca tle Gew Edcgcjy (wlfdl fs lere tc stby fg spfte ca tle ncjnfgi
ca mct-dcjs) jbgbifgi `gcwoemie lbs nedcje nusfgess fjperbtfve
fa tle cribgfsbtfcgs lbve tc ibfg bgm sustbfg dcjpetftfve bmvbgtbie.
Ifveg tlbt, ft fs fjperbtfve wlbt fs jebgt ny jbgbifgi `gcwoemie.
]lere bre bs jbgy meflgftfcgs ca `gcwoemie jbgbiejegt bs tlere
bre experts fg tlfs breb. Fg nbsfd terjs, jbgbifgi gcwoemie fs bncut
drebtfgi bg egvfrcgjegt wlere pecpoe wftlfg tle cribgfsbtfcg trust
cge bgctler bgm trust oebmerslfp tc slbre bgm drebte `gcwoemie sctlbt cribgfsbtfcgs dbg wfg gew nusfgess bgm dcjpete eafldfegtoy. Drebt-
fgi sudl bg egvfrcgjegt fgvcoves dlbgifgi tle duoture ca tle
cribgfsbtfcg bgm puttfgi prcdesses fg pobde tc egbnoe `gcwoemie
drebtfcg bgm trbgsaer.
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Mfaaeregdes netweeg mbtb, fgacrjbtfcg
bgm gcwoemie
Mbtb fs ugcribgfsem wcrms, gujners bgm fjbies. Ft lbs gc jebgfgi
cr dcgtext. ]le gbje Tuotbg @erjbooy fg b mbtbnbse fs jereoy mbtb.]le stbtejegt “Tuotbg @erjbooy fs b reiuobr dustcjer ca cur prcm-
udts‖ fs fgacrjbtfcg. Fgacrjbtfcg fs cribgfsem cr dbteicrfsem mbtb.
@gcwoemie fs tle use ca fgacrjbtfcg. Bg cribgfsbtfcg usfgi tle fgacr-
jbtfcg tlbt “Tuotbg @erjbooy fs b reiuobr dustcjer ca cur prcmudts‖
tb`e fgftfbtfves tc estbnofsl b spedfbo reobtfcgslfp wftl tle dustcjer,
tlus drebtfgi dustcjer `gcwoemie. Fa tle fgacrjbtfcg ibfgem fs gct
usem tleg tle `gcwoemie rejbfgs pbssfve. Ft dbggct ne dcgsfmerembs bg bdtfve fgtbgifnoe bsset. Tfjfobroy, fa ejpocyees lbve s`foos nut
tley mc gct use tlej tleg sudl s`foos rejbfg pbssfve bgm ca gc negeflt
tc tle cribgfsbtfcg. cribgfsbtfcgs dbg, tlereacre, ibtler/dbpture fgacr-
jbtfcg bncut tlefr dustcjers, tlefr ejpocyees, tlefr dcjpetftcrs bgm
sc cg. ]ley dbg nedcje gcwoemie-mrfveg cribgfsbtfcgs fa tley lbve
tle duoture bgm prcdesses tc use tle fgacrjbtfcg. ]lfs fs wlbt gcwo-
emie jbgbiejegt fs boo bncut.
Fgacrjbtfcg bgm experfegdes ca spedffld fgmfvfmubos bre tbdft gcwo-
emie. Fa tle cribgfsbtfcg puts prcdesses fg pobde tc jb`e tlfs
`gcwoemie expofdft sc tlbt ctler ejpocyees bdqufre tlfs `gcwoemie
bgm UTE ft, tleg tlbt cribgfsbtfcg fs abdfoftbtfgi `gcwoemie drebtfcg
bgm trbgsaer. ]le fgftfbtfves tlbt dbg ne put fg pobde fgdoume dcbdl-
fgi, slbmcwfgi, trbfgfgi wcr`slcps, bater-bdtfcg revfews, nufomfgi
s`foos mfredtcry bgm sc cg. ]le acdus ca bttegtfcg fg mesfigfgi bgm
fgtrcmudfgi bgy fgftfbtfve fs tc bs`, “Mces tlbt fgftfbtfve prcjcte gcwo-
emie slbrfgi — mces ft abdfoftbte trbgsacrjbtfcg ca `gcwoemie arcj
nefgi tbdft cr fjpofdft tc nefgi expofdft3‖
@gcwoemie fs tle scurde ca fggcvbtfcg. ]le bppofdbtfcg ca gcwoemie
eglbgdes tle dbpbnfofty ca tle cribgfsbtfcg bgm tle cutdcje nrfgis
bncut fggcvbtfcg.
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Jb`fgi b stbrt — scje exbjpoes/fgftfbtfves
Neifg tc nufom bg experfegde mfredtcry. Fa, acr exbjpoe, ycu bre b Xrckedt
Jbgbiejegt Dcjpbgy tleg bs` ebdl ca ycur ejpocyees tc bgswer
scje `ey questfcgs, sby bncut teg questfcgs bater tley lbve experf-
egdem dcjpoetfcg ca b prckedt. ]le questfcgs slcuom mrbw cut tle gbture
ca tle prckedt, tle dlbooegies fgvcovem bgm tle wby tlese dlbooegies
were bttegmem tc, bgm tle perscg/perscgs fgvcovem fg tle prckedt. ]le
resuot wfoo ne tle drebtfcg ca bg experfegde mfredtcry. ]le fgacrjbtfcg
slcuom ne jbme bvbfobnoe tc boo prckedt oebmers. Tudl bg fgftfbtfve wfoo
stcp refgvegtfgi b wleeo, sbve dcst bgm egdcurbie exdlbgie ca fgacr-
jbtfcg bgm drebtfcg ca cribgfsbtfcgbo `gcwoemie.
]le ctler fgftfbtfve wcuom ne tc dbpture fgacrjbtfcg cg wlbt ejpocy-
ees durregtoy mc, wlbt tley dcuom mc, ifveg tle cppcrtugfty, bgm wlbt
tley wcuom of`e tc mc (tlefr bspfrbtfcgs) fa tley dcuom bdqufre gew s`foos.
]le cribgfsbtfcg dbg trbgsacrj tlfs fgacrjbtfcg fg acrjuobtfgi
stretdl cnkedtfves acr tlefr ejpocyees bgm acr prepbrfgi meveocpjegtbo
cnkedtfves tlbt dcuom ne usem acr gew nusfgess meveocpjegt.
@gcwoemie fs bosc pcwer — wly slcuom
ejpocyees slbre tlfs pcwer3
@gcwoemie fs bg bppredfbtfgi bsset. ]le jcre ft fs slbrem tle jcre
ft fs eglbgdem. Fa bg cribgfsbtfcg lbs eaaedtfve oebmerslfp bgm fa tle duoture
ca tle cribgfsbtfcg fs dcgmudfve tc pecpoe trustfgi cge bgctler, tleg
ejpocyees cr “`gcwoemie-wcr`ers‖ wfoo ne iobm tc “ejpcwer‖ tlefr
dcooebiues ny slbrfgi tlefr `gcwoemie.
Bt tle egm ca tle mby, wletler tle cribgfsbtfcg nedcjes gcwoemie-
mrfveg mepegms cg oebmerslfp, duoture bgm trust. ]lere bre jbgy
exbjpoes fg prbdtfde ca scje cribgfsbtfcgs bgm tebjs drebtfgi fgftfb-
tfves tc slbre bgm drebte gcwoemie wftlcut fgmfvfmubo cr cribgfsbtfcgbotebrs. Tudl cribgfsbtfcgs fgdoume Tug Jfdrcsystejs, Jfdrcscat,
Dlevrcg, \ercx, Nbg`ers ]rust bgm Tleoo.
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Ejpocyees lbve dcje tcietler tc drebte `gcwoemie acr tlefr
cribgfsbtfcgs.
Bddcrmfgi tc b Nrbzfofbg prcvern, “Yleg we mrebj bocge ft fs b mrebj.
Yleg we mrebj tcietler, ft fs tle neifggfgi ca rebofty‖.
Ylbt fs bg fgdegtfve acr ycur cribgfsbtfcg tc
jbgbie gcwoemie3
]lfg` bncut b nfi dlug` ca ycur fgtbgifnoe bsset fg b acrj ca lujbg
dbpftbo wbo`fgi cut ca tle mccr every evegfgi. ]lfs fs ycur jcst vbou-
bnoe bsset wlfdl ycu lbve tc gurture bgm jctfvbte.
Afgbo tlcuilt
^ejejner…
Xoebse gcte; Fg tlfs brtfdoe severbo stbtejegts bre jbme bncut scje
dcjpbgfes tb`fgi fgftfbtfves tc jctfvbte tlefr stbaa tc slbre bgm trbgs-
aer `gcwoemie. Fg jy ncc` Gew Edcgcjy Egeriy; Ugoebslfgi
@gcwoemie acr Dcjpetftfve Bmvbgtbie (>882) punofslem ny Kclg Yfoey,
F prcvfme dbse stumfes ca tle acoocwfgi dcjpbgfes wlc lbve tb`eg
severbo fgftfbtfves tc nedcje `gcwoemie-mrfveg cribgfsbtfcgs;
• Jfdrcscat
• FDO
• Nedtcg Mfd`scg
‟cribgfsbtfcgs bre peraedtoy mesfigem acr tle resuot tley bdlfeve.‚
XBUO IUT]BQTCG
7/23/2019 Management People Management (2)
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• Bppoe Kbpbg
• Dlevrcg
• Tug Jfdrcsystejs
Xrcaesscr Gcgb`b bgm jbgbifgi `gcwoemie
Xrcaesscr Gcgb`b tcietler wftl lfs dcooebiue Lfrc ]b`eudlf put gcwo-
emie fg tle acrearcgt ca tle nusfgess biegmb. Drebtfcg, slbrfgi bgm
use ca `gcwoemie mepegms cg lcw pecpoe fg tle cribgfsbtfcg bre
jbgbiem.=<
]ley lbve presegtem tle TEDF jcmeo — scdfbofsbtfcg, extergbofsbtfcg,
dcjnfgbtfcg bgm fgtergbofsbtfcg prcdesses iegerbte, trbgsaer bgm trbgs-
acrj `gcwoemie wftlfg tle cribgfsbtfcg.
Jcst ca tle gcwoemie fg bg cribgfsbtfcg fs fg tle acrj ca tbdft gcwo-
emie — gcwoemie fg pecpoes‖ lebms. ]lfs tbdft gcwoemie fs perscgbo,
dcgtext-spedffld bgm lbrm tc dcjjugfdbte. Lcwever, ft fs fjpcrtbgttc trbgsacrj tlfs tbdft `gcwoemie bs abr bs ft fs pcssfnoe, fgtc expofdft
`gcwoemie fg crmer tc slbre ft cribgfsbtfcgbooy. ]c mc sc wfoo mepegm
cg lcw ycu jbgbie pecpoe.
]le fgterbdtfcg netweeg tbdft gcwoemie bgm expofdft gcwoemie nrfgis
bncut tle acoocwfgi acur jcmes ca gcwoemie dcgversfcg;
• scdfbofsbtfcg.
• extergbofsbtfcg.
• Dcjnfgbtfcg.
• fgtergbofsbtfcg.
=< F`ukfrc Gcgb`b bgm Lfrctb`b ]b`eudlf (2665). “]le `gcwoemie-Drebtfgi Dcjpbgy; Lcw Kbpbg-
ese Dcjpbgfes Drebte tle Mygbjfds ca Fggcvbtfcg.‖ Cxacrm.
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scdfbofsbtfcg
Ft fs b wby ca dbpturfgi bg fgmfvfmubo‖s tbdft `gcwoemie. Ft cddurs ny
slbrfgi experfegdes bgm cg-tle-kcn oebrgfgi. ]lese experfegdes bre
slbrem cpegoy bgm tle fgmfvfmubos lbve tc ne jctfvbtem tc ne fgvcovem
fg tle scdfbofsbtfcg prcdess. ]le gcwoemie dcgversfcg fs arcj fgmf-
vfmubo tbdft tc ircup tbdft.
extergbofsbtfcg
]lfs fs tle prcdess ca dcgvertfgi ircup tbdft gcwoemie fgtc expofdft
`gcwoemie. Bt tlfs stbie tbdft `gcwoemie fs dcgvertem fgtc jcmeos,
prctctypes bgm lypctleses. ]lfs gcwoemie dbg ne usem tc dcje upwftl gew prcmudts cr prcdesses
Dcjnfgbtfcg
]lfs jcme trbgsacrjs expofdft gcwoemie fgtc aurtler expofdft gcwo-
emie ny ejnemmfgi gcwoemie fgtc mcdujegts, jbgubos bgm sc cg.
fgtergbofsbtfcg
]lfs fs tle prcdess ca trbgsacrjfgi expofdft gcwoemie fgtc tbdft gcwo-
emie. Fgmfvfmubos fgtergbofse tlefr experfegdes fg peracrjfgi spedffld
augdtfcgs cr tbs`s. ]lfs jcme fs boo bncut “oebrgfgi-ny-mcfgi‖.
cribgfsbtfcgs lbve tc put prcdesses fg pobde fg crmer tc nedcje gcwo-
emie-nbsem. Lcwever, acr fgmfvfmubos tle augmbjegtbo questfcg,
“Ylbt‖s fg ft acr je3‖ lbve tc ne bmmressem fg crmer tc jb`e prcdesses
eaaedtfve. ]le wby tle questfcg fs bgswerem mepegms cg cribgfsb-
tfcgbo duoture, oebmerslfp bgm tle type ca jctfvbtfcg presegtem.
Jbgbifgi `gcwoemie fs bncut drebtfgi b dcoobncrbtfve duoture tlbt
wfoo abdfoftbte cpeg dcjjugfdbtfcg bgm fgstftutfcgbofse trust. Ft fs bncut
jbgbifgi pecpoe fg tle `gcwoemie erb.
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Drftfdfsjs ca tle TEDF jcmeo
• ]le jcmeo fs duoturbo-nfbsem.
• Ft fs nbsem cg tle experfegde ca Kbpbgese dcjpbgfes wlfdl
mc nusfgess fg mfaaeregt type ca strudtures tc tlcse fg Yesterg
duoture.
• Tcje lbve briuem ft fs gct `gcwoemie bs sudl nut tle bdt ca
`gcwfgi bgm use ca gcwoemie tlbt egbnoes cribgfsbtfcgs tc
dbpture bgm sustbfg dcjpetftfve bmvbgtbie.
Oesscgs oebrgt arcj Xrcaesscr Gcgb`b
• Fgmfvfmubos bre ycur jcst fjpcrtbgt bsset.
• ]le rbfscg m‖etre ca b afrj fs tc dcgtfgucusoy drebte
`gcwoemie.
• @gcwoemie fs bg fjpcrtbgt strbteifd bsset.
• Jcst `gcwoemie fs tbdft `gcwoemie ocdbtem fg pecpoes‖
lebms.
• cribgfsbtfcgs lbve tc drebte b dcoobncrbtfve egvfrcgjegt
fg crmer tc abdfoftbte `gcwoemie drebtfcg bgm trbgsaer.
• Eaaedtfve oebmers lbve tc bmmress tle “Ylbt‖s fg ft acr je3‖
questfcg tc tlefr wcr`ers.
• Jbgbifgi `gcwoemie bt tle egm ca tle mby, fs bncut
jbgbifgi pecpoe.
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AFA]EEG
Dlbroes Lbgmy (264>-)
‟Ye just gct oet cur pbst, lcwever iocrfcus0
iet fg tle wby ca cur auture.‚
DLB^OET LBGMV
Iuru‖s prcfloe
Dlbroes Lbgmy wbs ncrg fg Freobgm fg 264>. Le fs b irbmubte ca Cxacrm
Ugfversfty ibfgfgi meiree fg Dobssfds, Lfstcry bgm Xlfocscply. Le
wcr`em acr Tleoo Fgtergbtfcgbo acr b aew yebrs bgm sunsequegtoy wegt
tc Tocbg Tdlcco ca Jbgbiejegt bt JF]. Bater cntbfgfgi lfs JNB le
returgem tc Egiobgm.
Le wbs bppcfgtem Xrcaesscr bt tle Ocgmcg Nusfgess Tdlcco fg 269>.
Fg 26<9 le wbs dcjjfssfcgem tc ugmertb`e b dcjpbrbtfve stumy ca
jbgbiejegt meveocpjegt fg Bjerfdb, Kbpbg, Nrftbfg bgm Eurcpe.
Le fs b wrfter bgm nrcbmdbster, bgm dcgsuotbgt tc b wfme vbrfety ca cribgfsbtfcgs, icvergjegt, acr prcflt bgm gct-acr-prcflt cribgfsbtfcgs.
Iuru‖s dcgtrfnutfcg
Fg tlfs lfs flrst ncc`, Ugmerstbgmfgi cribgfsbtfcgs (2691), Xrcaesscr
Lbgmy presegtem lfs jctfvbtfcg dboduous wlfdl puooem tcietler tle
vbrfcus strbgms ca mfaaeregt jctfvbtfcgbo tlecrfes.
7/23/2019 Management People Management (2)
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]lere bre tlree dcjpcgegts tc lfs jctfvbtfcg jcmeo — geems, resuots
bgm eaaedtfvegess (tle E abdtcr).
Geems
Geems bs dbteicrfsem ny Jbsocw (see dlbpter acur cg Bnrblbj
Jbsocw). Geems bs expobfgem ny Lerzneri (see dlbpter sfx cg Aremer-
fd` Lerzneri). ]lese geems bre reobtfve, mygbjfd bgm dlbgie cver tfje.
^esuots
Ye slcuom jebsure tle eaaedt ca tle cutdcjes bdlfevem.
Eaaedtfvegess
Lbve tle resuots jet cur geems3 ]le aeemnbd` tlbt tle jcmeo prcvfmes.
Ebdl dboduous cperbtes wftlfg tle ofjft ca b psydlcocifdbo dcgtrbdt.
]lfs type ca dcgtrbdt fs bg fjpofem dcgtrbdt netweeg ejpocyee bgm
bg ejpocyer. Bg fgmfvfmubo expedts lfs perscgbo cnkedtfves tc ne auoflooem
ny kcfgfgi bg cribgfsbtfcg bgm tle cribgfsbtfcg expedts bg fgmfvfm-
ubo tc bdlfeve tle cribgfsbtfcgbo cnkedtfves set. Fgmfvfmubos wfoo ne
jctfvbtem wleg tle psydlcocifdbo dcgtrbdt, bs vfewem ny tle cribg-
fsbtfcg bgm ny tle fgmfvfmubo, nedcjes tle sbje.
‟]lbt tlere fs gc “rfilt‖ tlecry ca jctfvbtfcg, nut cgoy tle fgmfvfmubo
bgm tle pbrtfduobr dfrdujstbgdes.‚
Ylbt bre tle fjpofdbtfcgs ca tlfs jcmeo fg prbdtfde3
‟Jbgbiers geem tc tlfg` jcre meepoy bgm jcre doebroy bncut tlefr
vfew ca tle psydlcocifdbo dcgtrbdt cperbtfgi fg tlefr cribgfsbtfcg.
Jcrbo; ]le psydlcocifdbo dcgtrbdt wfoo ne b sfigffldbgt abdtcr fg tle dlcfde
ca oebmerslfp styoe bgm tle cribgfsbtfcg ca wcr`.
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Fa jbgbiers wfsl tc dlbgie tle jetlcm ca dcgtrco cr tle jetlcm ca
fguegde fg tlefr cribgfsbtfcg tley just ne bwbre tlbt tley bre dlbgi-
fgi tle psydlcocifdbo dcgtrbdt.
Jcrbo; tle psydlcocifdbo dcgtrbdt categ ofes bt tle lebrt ca bgy dlbgie
prcnoej.
Fa tle mesfrem cutdcje ca b medfsfcg rebdlem ny jebgs ca tle jctfvb-
tfcg dboduous fs gct wcr fgi cut, f.e. fa tle fgmfvfmubo flgms tlbt lfs expedtbgdy
dboduobtfcg fs wrcgi bgm “ E‖ mces gct oebm tc tle expedtem resuots, le
experfegdes “mfsscgbgde‖.‚ =6
Mfsscgbgde oebms tc stress bt wcr` bgm ft geems tc ne rescovem ny
fgdrebsfgi tle “E‖ abdtcr fg jctfvbtfcg dboduous.
Oebmerslfp
Lbgmy neofeves tlbt vbrfcus oebmerslfp tlecrfes sudl bs trbft tlec-
rfes, styoe tlecrfes bgm dcgtfgiegdy tlecrfes boo lbve scjetlfgi tc
caaer fg exbjfgfgi wlbt jb`es oebmerslfp eaaedtfve. Lcwever, eaaed-
tfve oebmerslfp mepegms cg tle oebmer (lfs preaerrem styoe, lfs vboues,
lfs dcgflmegde, lfs dcgtrfnutfcg), tle suncrmfgbtes (tlefr preaerrem
styoe ca oebmerslfp fg b ifveg sftubtfcg, tlefr psydlcocifdbo dcgtrbdt,
tlefr experfegde, tlefr duoture), tle tbs` (tle dcjpoexfty, tle tfjesdboe
fgvcovem, tle fjpcrtbgde) bgm tle egvfrcgjegt (cribgfsbtfcgbo
duoture, tle strudture bgm tle tedlgcociy ca tle cribgfsbtfcg, tle gbture
ca tle acoocwers, tle pcwer pcsftfcg ca tle oebmer).
]le eaaedtfvegess ca b oebmer wfoo ne jbterfbofsem fa tle oebmer, tle suncr-
mfgbtes bgm tle tbs` flt tcietler. Tudl flt wfoo mepegm cg tle egvfrcgjegt,
tle cribgfsbtfcgbo settfgi, bgm tle oebmer. ]le fgmfvfmubo‖s oebmer bnfofty
tc bmbpt nedcjes bg fjpcrtbgt abdtcr.
=6 Dlbroes Lbgmy (2691). “Ugmerstbgmfgi cribgfsbtfcgs‖ Xegiufg Ncc`s. Xp 4<-=<.
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Fg bmmftfcg, b oebmer lbs tc bssuje bg bjnbssbmcrfbo rcoe bgm bosc
bdt bs b jcmeo.
cribgfsbtfcgbo duoture
Xrcaesscr Lbgmy puts acrwbrm tle vfew tlbt duotures ca cribgfsbtfcgs
mfaaer. ]lese duotures bre reedtem fg cribgfsbtfcgbo strudtures bgm
systejs. Le dobssffles cribgfsbtfcgbo duotures fgtc (b) tle pcwer duoture,
(n) tle rcoe duoture, (d) tle tbs` duoture, bgm (m) tle perscg duoture.
]le pcwer duoture fs represegtem ny sjboo egterprfses. Xcwer fg tlfstype ca cribgfsbtfcg fs degtrbofsem. Fg tlfs type ca cribgfsbtfcg tlere
bre aew ruoes bgm prcdemures bgm very ofttoe nurebudrbdy.
]le rcoe duoture fs categ represegtem ny nurebudrbtfd strudture. ]lere
bre ruoes bgm prcdemures bgm tlese bre dccrmfgbtem ny segfcr
jbgbiejegt. ]le acdus fg tlfs type ca cribgfsbtfcg fs cg tle rcoe,
rbtler tlbg fgmfvfmubos cr ircups.
]le tbs` duoture fs prckedt crfegtem. ]le acdus fs cg iettfgi tle kcn
mcge. Fgmfvfmubos bre experts bgm tle duoture fs bmbptem mepegmfgi
cg tle gbture ca tle prckedts. ]lfs type ca duoture fs iccm bt respcgm-
fgi tc jbr`et geems.
]le perscg duoture. Fg tlfs type ca duoture tle acdus fs cg fgmfvfmu-
bos bgm tlefr prcaessfcgbofsj.
Ft fs fjpcrtbgt tc bgboyse bgm bppredfbte mfaaeregt cribgfsbtfcgbo
duotures bs psydlcocifdbo dcgtrbdts mfaaer bddcrmfgi tc mfaaerfgi
duotures. ]c jbgbie fgmfvfmubos eaaedtfveoy tlere lbs tc ne bg bofig-
jegt netweeg tle fgmfvfmubo dcgtrbdt bgm tle cribgfsbtfcgbo dcgtrbdt.
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“Cur ejpocyees bre cur irebtest bsset‖
Ejpocyees slcuom ne dcgsfmerem bs bssets rbtler tlbg b dcst. Jbgy
cribgfsbtfcgs mc gct lcom tlfs vfew tlcuil tley mc fgstftute systejs
bgm prcdemures tc nrfgi bncut bpprbfsbo systejs, dbreer pobggfgi
bgm dcjpegsbtfcg systejs acr tlefr ejpocyees.
Fg jbgbifgi pecpoe ft fs fjpcrtbgt tc dcgsfmer mcjfgbgt duotures wftlfg
cribgfsbtfcgs. Mfaaeregt duotures wfoo meterjfge lcw pecpoe bre
jbgbiem fg mfaaeregt cribgfsbtfcgs. Duotures bosc meterjfge tle wby
fgmfvfmubos meveocp tlefr tboegt.58
Fgsfme cribgfsbtfcgs 52
Fg tlfs ncc` Xrcaesscr Lbgmy refgacrdes tle fjpcrtbgde ca sbtfsay-
fgi lujbg geems bgm eglbgdfgi tle “E‖ abdtcr bgm bosc tle gbture ca
tle psydlcocifdbo dcgtrbdt.
Le bosc fgtrcmudes tle dcgdept cr tle tlecry ca “]le Fgsfme-cut Mcuil-gut‖. ]le tlfgis wlfdl ycu just mc bre speot cut acr ycu nut floofgi tle
ejpty spbde fg ycur mcuilgut fs oeat tc ycur mfsdretfcg bgm fgftfbtfve.
Bs cribgfsbtfcgs iet btter tle ejpty spbde ca tle mcuilgut nedcjes
obrier bgm tle type ca tboegt geemem tc floo tle spbde dlbgies. ‟Jbgbi-
fgi pecpoe wftl obrie mc‖guts dbg ne wcrryfgi — ycu dbggct gcw wlbt
tley bre mcfgi boo tle tfje. Bs wftl tle egterprfsfgi dlfom, ycu wbgt
tc egdcurbie tlej tc ne fgmepegmegt, nut wlbt fa tley iet ft wrcgi3]c jbgbie tlefr mc‖guts ycu just spedfay tle dcre wftl irebt dbre,
tleg bt oebst ycu `gcw tlbt tle essegtfbo tbs`s wfoo ne ugmerstccm bgm
tle `ey ruoes `ept0 tle cutsfme ncugmbrfes ca tle mc‖gut just bosc ne
weoo ugmerstccm; Mc gct ic cutsfme lere.‚ 5>
58 Fgterestfgi bddcugt ca tle jetlcms usem tc meveocp tboegt wftlfg mfaaeregt duoturbo dcgtext fs
ifveg fg “ugmerstbgmfgi cribgfsbtfcgs‖. Xp>1>->65.
52 Dlbroes Lbgmy (2668) “Fgsfme cribgfsbtfcgs‖; >2 Fmebs acr Jbgbiers. NND Ncc`s.
5> Fnfm. Xp18.
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Le bosc jb`es tle pcfgt tlbt fg b jcmerg nusfgess dofjbte dcjpb-
gfes lbve fgdrebsfgioy tb`eg cg b slbjrcd` slbpe. ]le slbjrcd` fs
represegtem ny tlree oebves wlfdl le obneos bs tle dcre wcr`acrde,
tle dcgtrbdtubo arfgie bgm tle exfnoe wcr`acrde.
]le dcre wcr`acrde ifves tlefr cribgfsbtfcg fts ugfquegess. Nedbuse
tley bre tle dcre wcr`acrde tle cribgfsbtfcg jb`es bg eaacrt tc retbfg
tlej.
]le dcgtrbdtubo arfgie represegts tle wcr`acrde cutsfme tle cribg-
fsbtfcg. ]lese bre fgmepegmegt dcgtrbdtcrs, cutscurdem wcr`ers bgm
sc cg.
Afgbooy, tlere fs tle exfnoe obncur acrde wlfdl fs tle cribgfsbtfcg dbsubo
obncur acrde bgm pbrt-tfjers, cr pecpoe wcr`fgi cg b exf lcur‖s nbsfs.
‟]le wby tlfgis bre icfgi ft jby weoo ne tlbt tlere wfoo ne jcre pecpoe
wcr`fgi cutsfme tle dcre tlbg fgsfme ft ny tle egm ca tle degtury.‚ 54
Le bosc sbys tlbt ‟jcst pecpoe wcr`fgi tcmby wfoo nedcje pcrtacofc
pecpoe acr scje pbrt ca tlefr wcr`fgi ofves, of`e ft cr gct.‚ 5=
Fjpofdbtfcgs acr jbgbifgi pecpoe
]le slbjrcd` cribgfsbtfcg, tle mc‖gut tlecry bgm pcrtacofc wcr`ers,
boo presegt mbugtfgi dlbooegies acr tcmby‖s oebmers. ]le styoe bgm tle
gbture ca oebmerslfp lbve tc dlbgie fg crmer tc jbgbie pecpoe eaaed-
tfveoy. Cge lbs tc tb`e fgtc bddcugt tle gbture ca nusfgess, tle strudtureca tle cribgfsbtfcg, tle cribgfsbtfcgbo duoture bgm tle types ca wcr`-
acrde fg crmer tc jctfvbte bgm oebm eaaedtfveoy.
Xrcaesscr Lbgmy bosc punofslem ncc`s egtftoem ]le Bie ca Ugrebscg,
Neycgm Dertbfgty, ]le Ejpty bfgdcbt bgm ]le Lugibry Tpfrft fg wlfdl
le ejplbsfses tle dlbgifgi strudture ca nusfgess bgm tle dlbgifgi
54 Fnfm. Xp >81
5= Fnfm. Xp >29.
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gbture ca tle wcr`acrde, tle bie ca ugdertbfgty bgm pobggfgi acr tle
auture. ]lese dlbgies lbve b mfredt fjpbdt cg tle wby we jbgbie
pecpoe.
Oesscgs oebrgt arcj Dlbroes Lbgmy
• Fgmfvfmubos lbve geems bgm tley wcr` tc iet tlese geems
auoflooem.
• Ft fs fjpcrtbgt tc bofig bg fgmfvfmubo‖s bspfrbtfcgs wftl tle
cribgfsbtfcgbo bspfrbtfcgs.
• cribgfsbtfcgs slcuom dcgsfmer serfcusoy tle exfstegde ca
tle psydlcocifdbo dcgtrbdt bt tle tfje ca redruftjegt.
• Xsydlcocifdbo dcgtrbdts mfaaer wftl mfaaerfgi cribgfsb-
tfcgbo strudture.
• ]c jbgbie pecpoe eaaedtfveoy dcgsfmer tle gbture ca egvf-
rcgjegt, tle tbs`s fgvcovem bgm cribgfsbtfcgbo cnkedtfves.
• ]le nusfgess wcrom fs nedcjfgi fgdrebsfgi ugdertbfg. ]c
jbgbie ugdertbfgty bgm dcjpoexfty meveocp tle tboegt ca
fgmfvfmubos fg crmer tc bdlfeve “strbteifd flt‖.
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Nobg`
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TF\]EEG
Xeter Mrud`er (2686-)
‟]le ute pbrt fs bg essegtfbo pbrt ca b
Neetlcveg syjplcgy. Nut ny ftseoa ft fs gct jusfd.
Ft nedcjes jusfd ny nefgi pbrt ca tle “sdcre‖
tlbt fs ny nedcjfgi bg fgput wlfdl kcfgs tcietler
wftl tle fgputs ca sfxty-flve ctler jusfdfbgs bgm
tlefr fgstrujegts.‚
XE]E^ M^UD@E^
Iuru‖s prcfloe
Xeter Mrud`er fs tle abtler ca jbgbiejegt iurus0 le fs tle iuru ca
boo iurus. Yleg le speb`s jcst DECs pby bttegtfcg. Le wbs ncrg fg
Qfeggb fg 2686 bgm trbfgem fg Edcgcjfds. Le lbs sunsequegtoy nedcje
tle wcrom‖s acrejcst pfcgeer ca jbgbiejegt tlecry.
Le fs b tebdler, dcgsuotbgt, wrfter bgm b speb`er bgm lbs nedcje tle
oebmfgi jbgbiejegt iurus ca lfs tfje. Lfs flrst ncc`, Dcgdept ca tle
Dcrpcrbtfcg (26=1), wbs b ircugmnreb`fgi exbjfgbtfcg ca tle fgter-
gbo wcr`fgis ca Iegerbo Jctcrs.
Lfs jbgbiejegt ncc`s ]le Xrbdtfde ca Jbgbiejegt (265=), Jbgbie-
jegt; ]bs`s ^espcgsfnfoftfes, Xrbdtfdes (2694), Fggcvbtfcg bgm
Egtrepregeurslfp (26<5), ]le Arcgtfers ca Jbgbiejegt (26<1), bgm lfsredegt ncc`s Xeter Mrud`er cg tle Xrcaessfcg ca Jbgbiejegt (266<)
]OAeNCC@
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bgm Jbgbiejegt Dlbooegies acr tle >2st Degtury (2666), lbve nedcje
fgtergbtfcgbo nestseooers.
Le pcpuobrfsem dcgdepts sudl bs prfvbtfsbtfcg, jbgbiejegt ny
cnkedtfves, medegtrbofsbtfcg, `gcwoemie wcr`er bgm tle `gcwoemie
edcgcjy — dcgdepts wlfdl we gcw tb`e acr irbgtem.
Le fs b Xrcaesscr ca Tcdfbo Tdfegdes bgm Jbgbiejegt bt tle Dobre-
jcgt Irbmubte Ugfversfty, Dbofacrgfb wlfdl gbjem fts Irbmubte Tdlcco
ca Jbgbiejegt bater lfj. Fg Kuoy >88>, Xresfmegt Iecrie Nusl
presegtem lfj wftl tle Xresfmegtfbo Jembo ca Areemcj, tle Gbtfcg‖s
lfilest dfvfofbg lcgcur.
Iuru‖s dcgtrfnutfcg
Xeter Mrud`er‖s dcgtrfnutfcg fs sprebm cver jcst brebs ca jbgbie-
jegt bgm nusfgess. @eepfgi tc tle tleje ca tlfs ncc`, F lbve
extrbdtem lfs vbrfcus dcgtrfnutfcgs fg reobtfcg tc “jbgbifgi pecpoe‖
arcj lfs vbrfcus ncc`s;
Xecpoe seoedtfcg
‟Exedutfves spegm jcre tfje cg jbgbifgi pecpoe bgm jb`fgi pecpoe
medfsfcgs tlbg bgytlfgi eose, bgm tley slcuom. Gc ctler medfsfcgs bre
sc ocgi-obstfgi fg tlefr dcgsequegdes cr sc mfaflduot tc ugjb`e. Bgm
yet, ny bgm obrie, exedutfves jb`e pccr prcjctfcg bgm stbaflgi medf-
sfcgs. Fg gc ctler breb ca jbgbiejegt wcuom we put up wftl sudl
jfserbnoe peracrjbgde. Fgmeem we geem gct bgm slcuom gct.‚ 55
Le ifves iufmeofges bs tc wlbt steps tc tb`e bgm wlbt abdtcrs tc dcgsfmer
fg seoedtfgi stbaa. cribgfsbtfcgs sfjpoy mc gct tlfg` tlrcuil wlbt tle
kcn requfrejegts bre bgm wletler b perscg dbg mc tle kcn cr gct.
55 Xeter Mrud`er (26<1) “]le Arcgtfers ca Jbgbiejegt‖, Nutterwcrtl-Lefgejbgg. Xp226.
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Teoa-meveocpjegt
Meveocpfgi tboegt tc jeet perscgbo, cribgfsbtfcgbo bgm jbr`etfgi
geems lbs nedcje cge ca tle `ey aebtures ca jbgbifgi pecpoe.
‟Teoa-meveocpjegt ca tle eaaedtfve exedutfve fs degtrbo tc tle meveocp- jegt ca tle cribgfsbtfcg, wletler ft fs b nusfgess, b icvergjegt biegdy,
b resebrdl obncrbtcry, b lcspftbo cr b jfoftbry servfde. Ft fs tle wby tcwbrms
peracrjbgde ca tle cribgfsbtfcg. Bs exedutfves wcr` tcwbrms nedcj-
fgi eaaedtfve, tley rbfse tle peracrjbgde oeveo ca tle wlcoe cribgfsbtfcg.
]ley rbfse tle sfilts ca pecpoe — tlefr cwg bs weoo bs ctlers.
Bs b resuot, tle cribgfsbtfcg gct cgoy nedcjes dbpbnoe ca mcfgi netter.
Ft nedcjes dbpbnoe ca mcfgi mfaaeregt tlfgis bgm ca bspfrfgi tc mfaaer-egt icbos. Meveocpfgi exedutfve eaaedtfvegess wfoo dlbooegie mfredtfcgs,
icbos, bgm purpcses ca cribgfsbtfcg. Ft rbfses tle eics ca fts pecpoe arcj
precddupbtfcg wftl prcnoejs tc b vfsfcg ca cppcrtugfty, arcj dcgderg
wftl web`gesses tc expocftbtfcg ca stregitls. ]lfs, fg turg, wlegever
ft lbppegs, jb`es bg cribgfsbtfcg bttrbdtfve tc pecpoe ca lfil bnfofty
bgm bspfrbtfcg bgm jctfvbtes pecpoe tc lfiler peracrjbgde bgm lfiler
memfdbtfcg. cribgfsbtfcgs bre gct jcre eaaedtfve nedbuse tley lbve netter
pecpoe. ]ley lbve netter pecpoe nedbuse tley jctfvbte tc seoa-meveo-
cpjegt, tlrcuil tlefr stbgmbrms, tlrcuil tlefr lbnfts, tlrcuil tlefr
dofjbte. Bgm tlese, fg turg, resuot arcj systejbtfd, acdusem, purpcse-
auo seoa-trbfgfgi ca tle fgmfvfmubos fg nedcjfgi eaaedtfve exedutfves.‚ 51
Jbgbier meveocpjegt
Fg lfs ncc` ]le Xrbdtfde ca Jbgbiejegt , Mrud`er lbs b dlbpter cgMeveocpfgi Jbgbiers. Le neofeves tlbt jbgbiejegt meveocpjegt
fs gct bncut fmegtfayfgi tboegt acr tcmby‖s requfrejegts nut ft slcuom
ejnrbde meveocpfgi jbgbiers tc jbgbie tle auture.
‟Nut tle jeg wlc geem jbgbier meveocpjegt tle jcst bre gct tle
“nboos ca flre‖ wlc bre tle nbd`-up jeg bgm prcjc tbnoe pecpoe. ]ley
51 Xeter Mrud`er (2619) “]le Eaaedtfve Exedutfve‖, Lefgejbgg Xrcaessfcgbo Xunofslfgi. Xp2=2.
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bre tlcse jbgbiers wlc bre gct iccm egcuil tc ne prcjctem nut gct
pccr egcuil tc ne flrem. ]lese dcgstftute tle irebt jbkcrfty0 bgm tley
mc tle nuo` ca tle bdtubo jbgbiejegt ca tle nusfgess. Jcst ca tlej
wfoo, teg yebrs legde, stfoo ne fg tlefr presegt kcns. Ugoess tley lbve
ircwg up tc tle mejbgms ca tcjcrrcw‖s kcns, tle wlcoe jbgbiejegt ircup wfoo ne fgbmequbte — gc jbtter lcw iccm, lcw dbreauooy
seoedtem bgm meveocpem, tle prcjctbnoe pecpoe. Bgm wlbtever dbg ne
ibfgem ny meveocpfgi tle dlcseg aew wfoo ne caaset ny tle stugtfgi,
tle jboacrjbtfcg, bgm tle resegtjegt ca tlcse wlc bre pbssem cver.‚ 59
]lfs fs bg extrejeoy fjpcrtbgt pcfgt Mrud`er jb`es fg terjs ca jbgbi-
fgi pecpoe fg b jcmerg nusfgess. ]lere bre jbgy cribgfsbtfcgs
fgdoumfgi nfi dcgsuotbgdfes, wlfdl lbve b systej ca fmegtfayfgi tboegt,
ny wlfdl tley jebg pecpoe wlc bre cr dcuom ne prcjctbnoe tc segfcr
pcsftfcgs. ]ley bre ifveg spedfbo trbfgfgi nbsem cg b sc dbooem “abst-
trbd`‖ rcute. Tudl b prbdtfde fg jy cpfgfcg mejctes tle rest ca tle
stbaa bgm drebtes b seoa-prcaessfgi auoflojegt nbsem cg tle “Xyijbofcg
eaaedt‖. ]le jessbie tc tle rest ca tle stbaa fs “ycu bre presegtoy tcoer-
bnoe nut fjjemfbteoy mfspegsbnoe‖. Jbgbifgi pecpoe ugmer sudl b
sftubtfcg wcuom ne very mfaflduot. ]lfs fs tle duoture ca mejctfvbtfcg.
Xsydlcocifdbo dcgtrbdt
Ye lbve borebmy fgtrcmudem fg bg ebrofer dlbpter tle dcgdept bgm
tle fjpcrtbgde ca “psydlcocifdbo dcgtrbdt‖. Xsydlcocifdbo dcgtrbdt fs
twc-wby trbafld — reedtfgi cribgfsbtfcgbo bgm fgmfvfmubo mejbgms.
Bpbrt arcj tle oeibo dcgtrbdt ca ejpocyjegt cr b dcgtrbdt tlbt meofv-
ers edcgcjfd returgs, tlere fs bosc bg fjpofem dcgtrbdt cg nelboa ca
cribgfsbtfcgs bgm ejpocyees. Mrud`er mces gct use tle gbje
“psydlcocifdbo dcgtrbdt‖ nut fg lfs dlbpter cg Ejpocyfgi tle Ylcoe
Jbg5< le mces jegtfcg tlbt tlere bre mejbgms jbme ny tle egter-
prfse cg tle wcr`er bgm mejbgms jbme ny wcr`ers cg tle egterprfse.
59 Xeter Mrud`er (2619) “]le Xrbdtfde ca Jbgbiejegt‖, Lefgejbgg. Xp2<>.
5< Fnfm. Xp>12->1=.
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]le mejbgms jbme ny tle egterprfse cg tle wcr`er bre;
• B abfr mby‖s wcr`.
• Jb`fgi eaacrts tc bdlfeve cribgfsbtfcgbo cnkedtfves.
• Memfdbtfcg.
• ]b`fgi respcgsfnfofty.
• Yfoofgigess tc bddept dlbgie.
]le wcr`er‖s mejbgms cg tle egterprfse fgdoume;
• Abfr mby‖s pby.
• Auoflojegt ca stbtus.
• Kustfde.
• Equbo cppcrtugftfes acr bmvbgdejegt.
• Jebgfgiauo wcr`.
]lfs fs wlbt we ugmerstbgm, wftl scje jemfdbtfcgs, fs tle gbture ca presegt mby “psydlcocifdbo dcgtrbdt‖. ]wc sets ca mejbgms just ne
bofigem acr cribgfsbtfcgs tc bdlfeve tlefr cnkedts bgm acr ejpocyees
tc jeet tlefr bspfrbtfcgs.
Jctfvbtfcg
Fg lfs dlbpter cg Jctfvbtfgi tc Xeb` Xeracrjbgde, Mrud`er pcfgts
cut tle abdt tlbt kcn sbtfsabdtfcg cg fts cwg fs bmequbte bs jctfvb-
tfcg. Le ejplbsfses tle fjpcrtbgde ca respcgsfnfofty. espcgsfnfofty,
bddcrmfgi tc Mrud`er, fgvcoves dbreauo pobdejegt, lfil stbgmbrms ca
peracrjbgde, prcper bgm bmequbte fgacrjbtfcg bgm cppcrtugftfes.
Le bmvcdbtes flxfgi stretdl cnkedtfves sc wcr`ers iet seoa-jctfvbtem
ny tle gbture ca tle wcr` ftseoa.
Xeter Tegie ejplbsfsem tle geem acr slbrfgi vfsfcg acr tle cribgf-sbtfcg tc nedcje b oebrgfgi cribgfsbtfcg. Tudl bg cribgfsbtfcg drebtes
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b duoture wlfdl jctfvbtes fts ejpocyees. Mrud`er stbtes, ‟]le wcr`er
wfoo bssuje respcgsfnfofty acr peb` peracrjbgde cgoy fa le lbs jbgb-
ierfbo vfsfcg, tlbt fs, fa le sees tle egterprfse bs fa le were b jbgbier
respcgsfnoe, tlrcuil lfs peracrjbgde, acr fts suddess bgm survfvbo. ]lfs
vfsfcg le dbg cgoy bttbfg tlrcuil tle experfegde ca pbrtfdfpbtfcg.‚ 56
Fg lfs ncc Jbgbiejegt; ]bs`s espcgsfnfoftfes, Xrbdtfdes 18, Mrud`er
surveys scje `ey jctfvbtfcgbo tlecrfes bgm dcjjegt cg bsscdfbtem
reboftfes. Le wrftes, fg bmmftfcg tc bddeptfgi ]lecry V (JdIreicr‖s
tlecry) bssujptfcgs, ‟Jbgbiers just aurtler bddept ft bs tlefr kcn tc
jb`e wcr`er bgm wcr`fgi bdlfevfgi. ]ley just ne wfoofgi, bs b resuot,
tc bddept lfil mejbgms cg tlejseoves, tlefr serfcusgess, bgm tlefr
dcjpetegde. Nut jbgbiers dbggct bssuje, bs ]lecry V mces, tlbt pecpoewfoo wcr` tc bdlfeve fa cgoy tley were ifveg tle cppcrtugfty tc mc sc.
Jcre fs geemem — judl jcre — tc jb`e eveg tle strcgi bgm lebotly
bddept tle nurmeg ca respcgsfnfofty.‚ 12
Ejpcwerjegt
Ye bosc tbo` bncut ejpcwerjegt gcw bgm ^csbnetl Jcss @bgter
(Dlbpter tweove) lbs stressem tle fjpcrtbgde ca ejpcwerjegt fg
tcmby‖s nusfgess.
Ejpcwerjegt fs meflgem bs bg bdt ca reoebsfgi lujbg egeriy. Ft fs
bncut drebtfgi sftubtfcgs wlere wcr`ers slbre pcwer bgm bssuje
respcgsfnfofty ca jb`fgi tlefr medfsfcgs acr tle negeflt ca cribgfsb-
tfcgs bgm tlejseoves.
]c use b jctfvbtfcgbo perspedtfve, ft fs bncut prcvfmfgi bg cppcrtu-
gfty tc ibfg bdlfevejegt, respcgsfnfofty bgm bmvbgdejegt, bgm ft fs
bosc bncut eofjfgbtfgi jebgfgioess, pcweroessgess bgm fscobtfcg.
56 Fnfm. Xp482.
18 Xeter Mrud`er (269=) “Jbgbiejegt‖, Lefgejbgg. pp>>8->4>.
12 Fnfm. Xp>4>.
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Jbgy segfcr jbgbiers bre barbfm tc ejpcwer tlefr stbaa. Tcje ca
tle segfcr jbgbiers lbve wcr`em b gujner ca yebrs ibfgfgi pcwer,
sc ifvfgi ft bwby cr scje ca ft bwby jebgs oess pcwer acr tlej.
Ejpcwerfgi pecpoe fgdrebses pcwer — plegcjegcg ca fgdrebsfgi
returgs. Ejpcwerfgi pecpoe ices lbgm fg lbgm wftl drebtfgi cppcr-
tugftfes acr ejpocyees tc jb`e medfsfcgs.
Ejpcwerjegt dbg ne occ`em bt arcj cribgfsbtfcgbo bs weoo bs fgmf-
vfmubo perspedtfves. cribgfsbtfcgs dbg drebte bg bpprcprfbte bgm bg
egbnofgi duoture acr ejpcwerjegt tc tb`e pobde nut bt tle egm ca tle
mby ft fs fgmfvfmubos wlc lbve tc ejpcwer tlejseoves. ]ley lbve tc
ifve dcjjftjegt bgm fgvcovejegt.
]le wlcoe dlbpter fg Mrud`er‖s ncc` cg Jctfvbtfgi tc Xeb` Xeracr-
jbgde fs bncut ejpcwerfgi ejpocyees tc bdlfeve peb` peracrjbgde
— cgoy Mrud`er mces gct use tle obneo “ejpcwerjegt‖. Le jb`es tle
pcfgt tlbt jcmerg jbgbiejegt wrfters mc, tlbt ycu dbggct ifve pcwer
tc pecpoe — tley lbve tc bddept pcwer tlejseoves. Bddcrmfgi tc
Mrud`er, prfme bgm bddcjpofsljegt dbggct ne ifveg0 ft ircws cut ca
fgmfvfmubos.
Le bosc lbs b oct tc sby bncut jebsurfgi peracrjbgde. Fg lfs ncc`
Xrbdtfde ca Jbgbiejegt 1>, le jb`es tle pcfgt tlbt nusfgess geems
cnkedtfves bgm ft fs ejpocyees wlc bre bs`em tc meofver tlese cnked-
tfves. Cgde cnkedtfves bre set tleg jbgbiers lbve tc jcgftcr tlej
tc see fa tley bre bttbfgem. Le bmvfses jbgbiers tc tlfg` tlrcuil very
dbreauooy fg jbgbifgi jebgfgiauo jebsurejegt.
Oebmerslfp
Jcst ca tle oebmerslfp iurus ejplbsfse tle fjpcrtbgde ca sunstbgde
rbtler tlbg styoe fg nedcjfgi bg eaaedtfve oebmer. Mrud`er fg lfs ncc`
Jbgbifgi acr tle Auture14 lbs b dlbpter cg Oebmerslfp; Jcre Mcfgi
1> Xeter Mrud`er (2655) “Xrbdtfde ca Jbgbiejegt‖, Lefgejbgg. Xp2=9.
14 Xeter Mrud`er (266>) “Jbgbifgi acr tle Auture‖, Nutterwcrtl-Lefgejbgg. Xp288-284.
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tlbg Mbsl. Le wrftes tlbt oebmerslfp fs gct bncut lbvfgi dlbrfsjb cr
bncut lbvfgi spedffld oebmerslfp quboftfes cr oebmerslfp perscgbofty.
Oebmerslfp fs bncut bdtfcg — tle bdt ca meflgfgi bgm dcjjugfdbtfgi
vfsfcg bgm settfgi icbos bgm prfcrftfes. Oebmerslfp just ne seeg bs
respcgsfnfofty rbtler tlbg b rbg` bgm prfvfoeie. Ft fs bosc bncut drebt-
fgi “lujbg egerifes bgm lujbg vfsfcg‖.
Bncve boo le stresses tle fjpcrtbgde ca trust. ‟]c trust b oebmer, ft fs
gct gedessbry tc of`e lfj. Gcr fs ft gedessbry tc biree wftl lfj. ]rust
fs tle dcgvfdtfcg tlbt tle oebmer jebgs wlbt le sbys, ft fs b neofea fg
scjetlfgi very com-abslfcgem, dbooem “fgteirfty‖. B oebmer‖s bdtfcgs bgm
b oebmer‖s prcaessem neofeas just ne dcgiruegt, cr bt oebst dcjpbtfnoe.
Eaaedtfve oebmerslfp — bgm bibfg tlfs fs very com wfsmcj — fs gct nbsem
cg nefgi doever0 ft fs nbsem prfjbrfoy cg nefgi dcgsfstegt.‚ 1=
Mrud`er bosc lbs scjetlfgi tc sby bncut `gcwoemie wcr`ers bgm
tlefr jctfvbtfcg. Fg lfs ncc`15 le wrftes ‟Afgbooy tlere bre tle `gcwo-
emie wcr`ers, bgm espedfbooy, tle bmvbgdem gcwoemie wcr`ers. ]ley
lbve tc ne “`gcwoemie prcaessfcgbos‖. ]lfs jebgs tlbt gc cge dbg jctf-
vbte tlej. ]ley lbve tc jctfvbte tlejseoves. Gc cge dbg mfredt tlej.]ley lbve tc mfredt tlejseoves. Bater boo, gc cge dbg supervfse tlej.
]ley bre tle iubrmfbgs ca tlefr cwg stbgmbrms, peracrjbgde, bgm cnked-
tfves. ]ley dbg ne prcmudtfve cgoy fa tley bre respcgsfnoe acr tlefr cwg
kcn.‚
Mru`er cg jbgbifgi pecpoe — flgbo wcrms
Le sbys tlere bre tlree trbmftfcgbo bpprcbdles tc jbgbifgi pecpoe.
]ley bre tle weoabre bpprcbdl wlfdl le sbys fs bncut leopfgi rbtler
tlbg jbgbifgi pecpoe. ]lere fs tle perscggeo jbgbiejegt bpprcbdl
1= Fnfm. Xp284.
15 Xeter Mrud`er (269=) “Jbgbiejegt‖. Lefgejbgg. Xp>=>.
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wlfdl le sbys ‟ nebrs tle sbje reobtfcgslfp tc jbgbifgi pecpoe bs
vbduujfgi tle ofvfgi rccj bgm wbslfgi tle mfsles nebr tc b lbppy
jbrrfbie bgm nrfgifgi up ca dlfomreg‚. ]le perscggeo bpprcbdl
bmmresses lyifege abdtcrs (Lerzneri‖s tlecry — dlbpter sfx). ]leg tlere
fs tle dcst bpprcbdl wlfdl fs acdusem cg dcgtrcoofgi dcst.
Lcwever, tc jbgbie pecpoe eaaedtfveoy requfres tle oebmerslfp ca
pecpoe, b oebmer wlc truoy neofeves tlbt‟cur irebtest bsset fs cur pecpoe.‚
Oesscgs oebrgt arcj Xeter Mrud`er
• ]rebt pecpoe bs lujbg nefgis gct bs b iegerbo rescurde.
• Dcgsfmer tle twc-sfmem “psydlcocifdbo dcgtrbdt‖ wleg
redruftfgi stbaa.
• ]lfg` tlfgis tlrcuil very dbreauooy neacre seoedtfgi ycur
stbaa.
• Mc gct sfjpoy acdus cg b dlcseg aew tc meveocp tboegt wftlfg ycur cribgfsbtfcg. ]le survfvbo ca ycur nusfgess mepegms
cg boo ycur ejpocyees.
• Tet stretdl cnkedtfves acr ycur stbaa.
• Jctfvbte ycur stbaa gct wftl “stfd`s bgm dbrrcts‖ nut wftl
respedt bgm dcgsfmerbtfcg.
• Jb`e ycur stbaa respcgsfnoe acr tle wcr` tley mc.
• Bs oebmers dcjjugfdbte ycur vfsfcg bgm oebm ny exbjpoe.
Oebmerslfp fs bncut bdtfcg.
• Fgstftutfcgbofse trust fg crmer tc drebte b dcoobncrbtfve bgm
egbnofgi duoture.
• ^ejejner ycur cgoy irebtest bsset fs pecpoe.
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Nobg`
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TEQEG]EEG
Jbgbifgi pecpoe fssues fg prbdtfde
]lere bre jbgy cribgfsbtfcgs bgm dcgsuotbgdy bgm trbfgfgi dcjpb-
gfes wlfdl prcvfme trbfgfgi prcirbjjes bgm bmvfde tc boo `fgms bgm
boo sfzes ca nusfgess. Jbgy cribgfsbtfcgs geem sudl leop. Fg tle U@,
acr exbjpoe, tle Ycr` Acugmbtfcg (acrjeroy gcwg bs tle Fgmustrfbo
Tcdfety) “exfsts tc fgspfre bgm meofver fjprcvejegts tc peracrjbgde
tlrcuil fjprcvfgi tle qubofty ca wcr`fgi ofae‖.
]le ctler `ey cribgfsbtfcg, Fgvestcrs fg Xecpoe, prcvfme gbtfcgbo
cwgerslfp ca tle Fgvestcrs fg Xecpoe Ttbgmbrm. ]le Ttbgmbrm fs “tle
nusfgess fjprcvejegt tcco mesfigem tc bmvbgde bg cribgfsbtfcg
peracrjbgde tlrcuil fts ejpocyees‖ . ]le acdus fs cg nusfgess suddess
tlrcuil pecpoe. Bg fgsfilt fgtc tle Ttbgmbrm suppcrts tle vfew tlbt
pecpoe bre fgmeem cur irebtest bsset.
]le Fgvestcrs fg Xecpoe Ttbgmbrm
Xrfgdfpoe 2; Dcjjftjegt
Bg Fgvestcr fg Xecpoe fs auooy dcjjfttem tc meveocpfgi fts pecpoe
fg crmer tc bdlfeve fts bfjs bgm cnkedtfves.
FGMFDB]C^ F
]le cribgfsbtfcg fs dcjjfttem tc suppcrtfgi tle meveocpjegt
ca fts pecpoe.
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Evfmegde;
• ]cp jbgbiejegt dbg mesdrfne strbteifes tlbt tley lbve
put fg pobde tc suppcrt tle meveocpjegt ca pecpoe fg crmer
tc fjprcve tle cribgfsbtfcg peracrjbgde.
• Jbgbiers dbg mesdrfne spedffld bdtfcgs tlbt tley lbve
tb`eg bgm bre durregtoy tb`fgi tc suppcrt tle meveocp-
jegt ca pecpoe.
• Xecpoe dbg dcgflrj tlbt tle spedffld strbteifes bgm bdtfcgs
mesdrfnem ny tcp jbgbiejegt bgm jbgbiers tb`e pobde.
• Xecpoe neofeve tle cribgfsbtfcg fs iegufgeoy dcjjfttemtc suppcrtfgi tlefr meveocpjegt.
FGMFDB]C^ FF
Xecpoe bre egdcurbiem tc fjprcve tlefr cwg bgm ctler pecpoe‖s
peracrjbgde.
Evfmegde;
• Xecpoe dbg ifve exbjpoes ca lcw tley lbve neeg
egdcurbiem tc fjprcve tlefr cwg peracrjbgde.
• Xecpoe dbg ifve exbjpoes ca lcw tley lbve neeg
egdcurbiem tc fjprcve ctler pecpoe‖s peracrjbgde.
FGMFDB]C^ FFF
Xecpoe neofeve tlefr dcgtrfnutfcg tc tle cribgfsbtfcg fs redcigfsem.
Evfmegde;
• Xecpoe dbg mesdrfne lcw tlefr dcgtrfnutfcg tc tle cribg-
fsbtfcg fs redcigfsem.
• Xecpoe neofeve tlbt tlefr dcgtrfnutfcg tc tle cribgfsb-
tfcg fs redcigfsem.
• Xecpoe redefve bpprcprfbte bgm dcgstrudtfve aeemnbd`cg b tfjeoy bgm reiuobr nbsfs.
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FGMFDB]C^ FQ
]le cribgfsbtfcg fs dcjjfttem tc egsurfgi equbofty ca cppcr-
tugfty fg tle meveocpjegt ca fts pecpoe.
Evfmegde;
• ]cp jbgbiejegt dbg mesdrfne strbteifes tlbt tley
lbve put fg pobde tc egsure equbofty ca cppcrtugfty fg
tle meveocpjegt ca pecpoe.
• Jbgbiers dbg mesdrfne spedffld bdtfcgs tlbt tley lbve
tb`eg bgm bre durregtoy tb`fgi tc egsure equbofty ca cppcr-
tugfty fg tle meveocpjegt ca pecpoe.
• Xecpoe dcgflrj tlbt tle spedffld strbteifes bgm bdtfcgs
mesdrfnem ny tcp jbgbiejegt bgm jbgbiers tb`e pobde
bgm redcigfse tle geems ca mfaaeregt ircups.
• Xecpoe neofeve tle cribgfsbtfcg fs iegufgeoy dcjjfttem
tc egsurfgi equbofty ca cppcrtugfty fg tle meveocpjegt
ca pecpoe.
Xrfgdfpoe >; Xobggfgi
Bg Fgvestcr fg Xecpoe fs doebr bncut fts bfjs bgm fts cnkedtfves
bgm wlbt fts pecpoe geem tc mc tc bdlfeve tlej.
FGMFDB]C^ Q
]le cribgfsbtfcg lbs b pobg wftl doebr bfjs bgm cnkedtfves wlfdl
bre ugmerstccm ny everycge.
Evfmegde;
• ]le cribgfsbtfcg lbs b pobg wftl doebr bfjs bgm cnkedtfves.
• Xecpoe dbg dcgsfstegtoy expobfg tle bfjs bgm cnkedtfves
ca tle cribgfsbtfcg bt b oeveo bpprcprfbte tc tlefr rcoe.
• ^epresegtbtfve ircups bre dcgsuotem bncut tle cribg-fsbtfcg bfjs bgm cnkedtfves.
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FGMFDB]C^ QF
]le meveocpjegt ca pecpoe fs fg ofge wftl tle cribgfsbtfcg bfjs
bgm cnkedtfves.
Evfmegde;
• ]le cribgfsbtfcg lbs doebr prfcrftfes wlfdl ofg` tle
meveocpjegt ca pecpoe tc fts bfjs bgm cnkedtfves bt cribg-
fsbtfcg, tebj bgm fgmfvfmubo oeveo.
• Xecpoe doebroy ugmerstbgm wlbt tlefr meveocpjegt bdtfv-
ftfes slcuom bdlfeve, nctl acr tlej bgm tle cribgfsbtfcg.
FGMFDB]C^ QFF
Xecpoe ugmerstbgm lcw tley dcgtrfnute tc bdlfevfgi tle cribg-
fsbtfcg bfjs bgm cnkedtfves.
Evfmegde;
• Xecpoe dbg expobfg lcw tley dcgtrfnute tc bdlfevfgi tle
cribgfsbtfcg bfjs bgm cnkedtfves.
Xrfgdfpoe 4; Bdtfcg
Bg Fgvestcr fg Xecpoe meveocps fts pecpoe eaaedtfveoy fg crmer
tc fjprcve fts peracrjbgde.
FGMFDB]C^ QFFF
Jbgbiers bre eaaedtfve fg suppcrtfgi tle meveocpjegt ca pecpo
]le cribgfsbtfcg jb`es sure tlbt jbgbiers lbve tle gcwoemie
bgm s`foos tley geem tc meveocp tlefr pecpoe.
Evfmegde;
• Jbgbiers bt boo oeveos ugmerstbgm wlbt tley geem tc mc
tc suppcrt tle meveocpjegt ca pecpoe.
• Xecpoe ugmerstbgm wlbt tlefr jbgbier slcuom ne mcfgi
tc suppcrt tlefr meveocpjegt.
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• Jbgbiers bt boo oeveos dbg ifve exbjpoes ca bdtfcgs tlbt
tley lbve tb`eg bgm bre durregtoy tb`fgi tc suppcrt tle
meveocpjegt ca pecpoe.
• Xecpoe dbg mesdrfne lcw tlefr jbgbiers bre eaaedtfve
fg suppcrtfgi tlefr meveocpjegt.
FGMFDB]C^ F\
Xecpoe oebrg bgm meveocp eaaedtfveoy.
Evfmegde;
• Xecpoe wlc bre gew tc tle cribgfsbtfcg, bgm tlcse gew
tc b kcn, dbg dcgflrj tlbt tley lbve redefvem bg eaaed-
tfve fgmudtfcg.
• ]le cribgfsbtfcg dbg slcw tlbt pecpoe oebrg bgm meveocp
eaaedtfveoy.
• Xecpoe ugmerstbgm wly tley lbve ugmertb`eg meveo-
cpjegt bdtfvftfes bgm wlbt tley bre expedtem tc mc bs
b resuot.
• Xecpoe dbg ifve exbjpoes ca wlbt tley lbve oebrgt (`gcwo-
emie, s`foos bgm bttftume) arcj meveocpjegt bdtfvftfes.
• Meveocpjegt fs ofg`em tc reoevbgt extergbo quboffldbtfcgs
cr stbgmbrms (cr nctl), wlere bpprcprfbte.
Xrfgdfpoe =; Evboubtfcg
Bg Fgvestcr fg Xecpoe ugmerstbgms tle fjpbdt ca fts fgvestjegt
fg pecpoe cg fts peracrjbgde.
FGMFDB]C^ \
]le meveocpjegt ca pecpoe fjprcves tle peracrjbgde ca tle
cribgfsbtfcg, tebjs bgm fgmfvfmubos.
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Evfmegde;
• ]le cribgfsbtfcg dbg slcw tlbt tle meveocpjegt ca
pecpoe lbs fjprcvem tle peracrjbgde ca tle cribgf-
sbtfcg, tebjs bgm fgmfvfmubos.
FGMFDB]C^ \F
Xecpoe ugmerstbgm tle fjpbdt ca tle meveocpjegt ca pecpoe cg
tle peracrjbgde ca tle cribgfsbtfcg, tebjs bgm fgmfvfmubos.
]cp jbgbiejegt ugmerstbgms tle cverboo dcsts bgm negeflts ca
tle meveocpjegt ca pecpoe bgm fts fjpbdt cg peracrjbgde.
Evfmegde;
• Xecpoe dbg expobfg tle fjpbdt ca tlefr meveocpjegt cg
tlefr peracrjbgde, bgm tle peracrjbgde ca tlefr tebj
bgm tle cribgfsbtfcg bs b wlcoe.
FGMFDB]C^ \FF
]le cribgfsbtfcg iets netter bt meveocpfgi fts pecpoe
Evfmegde;
• Xecpoe dbg ifve exbjpoes ca reoevbgt bgm tfjeoy fjprcve-
jegts tlbt lbve neeg jbme tc meveocpjegt bdtfvftfes.
]le Fgvestcrs fg Xecpoe Ttbgmbrm fs prctedtem ny fgteooedtubo prcperty rfilts ugmer gbtfcgbo bgm
fgtergbtfcgbo obw. ]le Ttbgmbrm jby gct ne reprcmudem fg wlcoe cr fg pbrt wftlcut prfcr wrftteg
dcgsegt. Ugbutlcrfsem dcpyfgi fs bdtfcgbnoe ugmer nctl dfvfo bgm drfjfgbo oeifsobtfcg.
]le Fgvestcrs fg Xecpoe jbr` bgm ocic bre prctedtem ny trbme jbr` obw bgm jby gct ne usem sbve
fg bddcrmbgde wftl metbfoem iufmeofges fssuem ny Fgvestcrs fg Xecpoe U@ bgm tle spedffld butlcrf-
tfes irbgtem tc dcjpbgfes bgm cribgfsbtfcgs.
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Dbse Ttumfes
]le fgm ca dbses bgm fssues tle Fgvestcrs fg Xecpoe lbve mebot wftl
bre presegtem neocw;
Jbggfgilbj Dfty Dcugdfo — Jeoncurge, Bustrbofb
FG]^CMUD]FCG
]le dfty ca Jbggfgilbj fs set fg tle ebsterg sunurns ca Jeoncurge
bgm dcvers bg breb ca 224 squbre focjeters. ]le Dcugdfo lbs b numiet
ca $15 jfoofcg, b dlfea exedutfve, acur mfredtcrs bgm 21 servfde ugft
jbgbiers. Ft dcvers gebroy =2,888 mweoofgis.
]LE DLBOOEGIE
Fgvestcrs fg Xecpoe wbs dlcseg bs ft caaerem tle nest rcute acr jbgbi-
fgi tle pecpoe-reobtem bspedts ca qubofty. Icrmcg Lfoo, bdtfgi dcrpcrbte
meveocpjegt jbgbier, neofeves tlbt tle Ttbgmbrm mcvetbfos eaaedtfveoy
wftl ctler stbgmbrms sudl bs FTC 6882, FTC 2=882 bgm tle ocdbo Tbaety
Jbp dertffldbtfcg, wlfdl tle Dcugdfo ibfgem ebrofer. Le mesdrfnes
ibfgfgi Fgvestcr fg Xecpoe redcigftfcg bs “tle obst arcgtfer‖ fg tleDcugdfo‖s mrfve tc fjprcve peracrjbgde bdrcss boo brebs ca cperbtfcg.
Le sees tle Ttbgmbrm bs;
• fgdrebsfgi jbgbiejegt eaaedtfvegess tlrcuil fts pecpoe0
• suppcrtfgi tle bdlfevejegt ca `ey peracrjbgde fgmfdbtcrs0
• drebtfgi stbaa cwgerslfp ca tle dcrpcrbte pobg0 bgm
• egsurfgi tlbt fgmfvfmubo servfde ugfts jeet wfmer peracrj-bgde stbgmbrms.
]le Fgvestcr fg Xecpoe Ttbgmbrm wbs bmcptem bs b vftbo pfede fg tle
qubofty kfisbw tle Dcugdfo wbs bssejnofgi, bs ft wbs aeot ctler stbg-
mbrms geioedtem tle pecpoe meveocpjegt eoejegt ca tle tbs`.
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]LE T]^B]EIV
]le Dcugdfo estbnofslem bg fgtergbo Fgvestcr fg Xecpoe tebj wlfdl
wbs respcgsfnoe acr fjpoejegtfgi tle prckedt bgm jbfgtbfgfgi b strbte-
ifd cvervfew ca tle wlcoe prcdess. Ft bosc bmvfsem fgmfvfmubo servfde
ugfts cg tlefr bdtfcg pobgs bgm meveocpem b dcjjugfdbtfcgs pobg.]le prcdess wbs pfoctem wftl tlree ugfts neacre nefgi rcooem cut tc
tle rejbfgfgi acurteeg.
]LE ETUO]T
Fgvestcrs fg Xecpoe lbs leopem tle Dcugdfo tc bdlfeve fts pereggfbo
icbo ca iettfgi tle sbje cutput acr oess dcst — wftlcut geioedtfgi tle
lujbg dcgsequegdes fg tle prcdess.
]le redruftjegt bgm retegtfcg ca “tcp oeveo peracrjers‖ dbg ne bg fssue
fg tle Bustrbofbg punofd servfde sedtcr. Ny fgtrcmudfgi netter ejpocyee
meveocpjegt prcdesses bgm ifvfgi b tcp mcwg sfigbo tlbt pecpoe rebooy
bre fts jcst fjpcrtbgt bsset, Jbggfgilbj Dfty Dcugdfo lbs neeg bnoe
tc fjprcve jctfvbtfcg, fgdrebse dustcjer sbtfsabdtfcg bgm remude dcsts.
Ocw stbaa turgcver oeveos ca cgoy 2>% bgm dustcjer sbtfsabdtfcg rbtfgis
ca 6<% bre nctl bttrfnutem fg pbrt tc Fgvestcrs fg Xecpoe.
Icrmcg Lfoo dcgtfgues, ‟]le fmeb ca ofg`fgi stbaa wcr` prcdesses tc
tle ocgi-terj pobgs acr tle cribgfsbtfcg wbs ocgi cvermue. Fg cur
mrfve tc bdlfeve qubofty bdrcss boo brebs, Fgvestcrs fg Xecpoe lbs leopem
us tc drebte acdus fg cur pecpoe meveocpjegt strbteiy.‚
Tfgde ibfgfgi Fgvestcr fg Xecpoe redcigftfcg, tle Dcugdfo lbs neeg
`eeg tc nufom cg fts suddess bgm jbfgtbfg tle pcsftfve jcjegtuj.
Cge resuot fs tle gew Dlbrbdter Afrst prcirbjje, wlereny stbaa bre
redcigfsem acr wlc tley bre bgm lcw tley ic bncut tlefr kcn, rbtler
tlbg acr wlbt tley prcmude.
Icrmcg Lfoo neofeves tlbt tlere fs b ircwfgi bwbregess ca tle vboue
ca Fgvestcrs fg Xecpoe fg tle Bustrbofbg punofd sedtcr bs b wlcoe. ]le
Dcugdfo lbs neeg dcgtbdtem ny b gujner ca ctler cribgfsbtfcgs ebier
tc oebrg jcre bncut fts Fgvestcr fg Xecpoe kcurgey.
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‟]lere seejs tc ne b iegufge redcigftfcg tlbt b prcirbjje ca pecpoe
meveocpjegt wfoo oebm tc netter nusfgess peracrjbgde — b swfgi tcwbrms
rebofsfgi tlbt lfrfgi, retbfgfgi bgm meveocpfgi lfil dbofnre stbaa wfoo
bssfst fg tle bdlfevejegt ca nusfgess icbos. Ye bre lbppy tc teoo ctler
cribgfsbtfcgs tlbt we dcugt cur acdus cg stbaa meveocpjegt bgm ftsfgteirbtfcg fgtc cur dcrpcrbte pobg bs b rebo stregitl. Fgvestcrs fg
Xecpoe represegtem b ocifdbo gext step fg cur qubofty kcurgey. Xecpoe
fssues iegerbooy brcse bs jbkcr nusfgess bofigjegt bgm eafldfegdy prcn-
oejs tlbt dcuom ne bmmressem tlrcuil tle Ttbgmbrm.‚
Bgioesey Teb [cc
]LE C^IBGFTB]FCG
Bgioesey Teb [cc fs bg cutstbgmfgi vfsftcr bttrbdtfcg, sftubtem cg tle
stuggfgi Fsoe ca Bgioesey dcbstofge, docse tc tle vfoobie ca Nrygsfeg-
dyg. Estbnofslem fg 26<4 ny Bofscg & Mbvfm Oeb-Yfoscg, tle Teb [cc
evcovem arcj b prevfcus nusfgess, Jcgb Teb Accms, wlfdl lbm cper-
btem bs b sebaccm, flsl bgm ibje wlcoesbofgi dcjpbgy, suppoyfgi
dustcjers tlrcuilcut Gcrtl Yboes bgm tle Gcrtl Yest ca Egiobgm.
Bwbre ca tle vfsftcr fgterest iegerbtem ny tle ofve cyster bgm ocnster
stcd`s leom acr wlcoesbofgi, tle cwgers purdlbsem bmmftfcgbo tbg`s
tc exlfnft jcre spedfjegs bgm jbme egqufrfes bncut irbgt augmfgi
tc meveocp tlfs sfme ca tle nusfgess. Ugbnoe tc sedure flgbgdfbo
suppcrt acr tle prckedt, tley medfmem tc dcgtfgue wftl meveocpjegt
tlejseoves bgm fgvestem sunstbgtfbo sujs fg fjprcvfgi tle qubofty
ca exlfnftfcg bgm suppcrt abdfoftfes. ]le nusfgess lbs icge arcj stregitl
tc stregitl sfgde tleg.
Bgioesey Teb [cc fs cpeg 9 mbys b wee`, arcj Jbrdl tc Gcvejner,
prcvfmfgi vfsftcrs wftl bddess tc b vbrfety ca ugmerwbter lbnftbts,
wftl mfspobys fgdoumfgi b rby pcco0 ocnster obfr0 flsl acrest0 ofae ugmer
tle pfer bgm slfpwred`. ]le Degtre caaers jbgy reobtem bttrbdtfcgs,
fgdoumfgi “pebro flslfgi‖, b ifat slcp, wbter ibjes, dlfomreg‖s ic-`brts,
b dcaaee slcp bgm pfdgfd abdfoftfes.
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]le nusfgess durregtoy ejpocys acur dcre jejners ca stbaa, wftl
gujners rfsfgi tc >8 murfgi tle nusy lcofmby perfcms. Bgioesey Teb
[cc‖s stbtem bfjs bgm cnkedtfves bre tc meveocp fggcvbtfve bgm exdft-
fgi prcmudts, tc prcjcte dcgservbtfcg, tc fgdrebse fgdcje bgm tc
prcvfme ejpocyees wftl b iccm pobde tc wcr`.
Bofscg & Mbvfm Oeb-Yfoscg lbve redegtoy meveocpem b sfster nusfgess,
Lboeg Jcg, wlfdl lbrvests, pbd`s bgm mfstrfnutes prejfuj-qubofty
seb sbot tc cver 288 cutoets brcugm tle wcrom, arcj fts prejfses bt tle
Teb [cc.
]LE DLBOOEGIE
Fg 266= Bofscg & Mbvfm Oeb-Yfoscg‖s pbrtger fg tle Teb [cc medfmemtc oebve, caaerfgi tlej tle cptfcg ca nuyfgi lfj cut. ]lfs wbs seeg
bs b drudfbo tfje acr tle nusfgess bgm cge wleg medfsfcgs bncut fts
auture mfredtfcg bgm pctegtfbo prcfltbnfofty wcuom lbve tc ne jbme.
@eeg tc fgtrcmude b jcre strudturem bpprcbdl tc nusfgess meveocp-
jegt, Bofscg & Mbvfm nedcje bwbre ca Fgvestcrs fg Xecpoe tlrcuil
b jbgbiejegt meveocpjegt prckedt fg wlfdl tley were icfgi tc egsure
tlbt tley lbm tle rfilt prcdesses bgm stbaa s`foos tc tb`e tlej tlere.
]LE T]^B]EIV
• Bofscg & Mbvfm prcmudem b nusfgess pobg, wlfdl doebroy fmeg-
tfflem wlbt tley wbgtem tc bdlfeve bgm leopem tc dcjjugfdbte
tlefr vfsfcg bgm cnkedtfves tc stbaa wcr`fgi bt tle Teb [cc.
• Bg cribgfsbtfcg dlbrt bgm doebr kcn mesdrfptfcgs, metbfofgi
pecpoe‖s respcgsfnfoftfes bgm brebs ca bddcugtbnfofty, were meveo-
cpem, wlfdl leopem pecpoe tc ugmerstbgm tle fjpcrtbgde ca
tlefr dcgtrfnutfcg tc tle nusfgess.
• B strudturem prcdess acr redruftjegt bgm seoedtfcg wbs fgtrc-
mudem, wlfdl egbnoe tle cwgers tc tbriet tlefr redruftjegt
bgm tc dobrfay wly tley were redruftfgi pecpoe bgm exbdtoy
wlbt tley geemem tlej tc ne bnoe tc mc.
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• B acrjbo fgmudtfcg prcdess wbs meveocpem, fgdcrpcrbtfgi b
perfcm ca wcr` experfegde fg ebdl mepbrtjegt bgm b dcjpre-
legsfve stbaa lbgmncc`.
• Gbtfcgbo Qcdbtfcgbo Ruboffldbtfcgs (GQRs) were fgtrcmudem
acr boo stbaa, egsurfgi tlbt pecpoe were trbfgem tc fgmustry stbg-
mbrms bgm jctfvbtfgi fgmfvfmubos ny caaerfgi tlej acrjbo
redcigftfcg acr tlefr gcwoemie bgm s`foos.
• Evboubtfcg prcdesses were fgtrcmudem, wlfdl occ`em bt lcw
eaaedtfve trbfgfgi bgm meveocpjegt bdtfvfty lbm neeg bgm, bosc,
wlbt dustcjers tlcuilt ca tle servfde tley were redefvfgi
arcj stbaa.
Bgioesey Teb [cc wbs flrst redcigfsem bs bg Fgvestcr fg Xecpoe fg
Aenrubry 2661. ]le cribgfsbtfcg suddessauooy retbfgem redcigftfcg
wleg ft wbs revfewem fg Aenrubry 2666 bgm wfoo slcrtoy ne icfgi
tlrcuil fts >gm Xcst ^edcigftfcg ^evfew.
]LE NEGEAF]T
Bgioesey Teb [cc lbs wcg b gujner ca bwbrms acr tle qubofty ca ftsservfde bgm tle meveocpjegt ca fts nusfgess bgm stbaa, tlese fgdoume;
• Icom Jembo acr Tervfdes tc ]curfsj.
• Fgvestcrs fg Xecpoe U@ “]cp ]rbfgfgi ]fp‖ bwbrm, resuotfgi fg
aree bttegmbgde bt b 4-mby Drbgfleom Nusfgess Tdlcco dcurse.
• B Gbtfcgbo ]curfsj ]rbfgfgi bwbrm, resuotfgi fg b £5,888 dbsl
prfze.
ICCM X^BD]FDE E\BJXOET
• ]c leop meveocp tle nusfgess aurtler, tle Teb [cc leom b “Nusf-
gess Bgboysfs Jeetfgi‖, fgvcovfgi boo stbaa, bt wlfdl boo bspedt
ca cperbtfcgs wbs mfsdussem. Ttbaa reedtem upcg lcw tlfgis
occ`em bgm aeot bt every stbie, arcj tle dustcjer‖s pcfgt ca
vfew, bgm tleg nrbfgstcrjem lcw tlfgis dcuom ne fjprcvem,
wlfdl iegerbtem cver 288 gew fmebs.
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• ]le nusfgess bosc dbrrfem cut b “Kcn Twbp‖ exerdfse, wlfdl
fgvcovem Bqubrfuj stbaa (ejpocyem tc aeem flsl) bgm Dcaaee Tlcp
stbaa (ejpocyem tc aeem pecpoe), swbppfgi rcoes acr b slfat. ]le
resuots were stbrtofgi. Jbgy gew fmebs bgm dcjjcg bpprcbdles
tlbt were suiiestem were sunsequegtoy fjpoejegtem.
Mfelo Dcgtrcos U@ Otm
]LE C^IBGFTB]FCG
Mfelo Dcgtrcos Otm fg Gcrtl Yboes wbs estbnofslem fg Bprfo >888, bs
bg butcgcjcus brj ca tle Ierjbg dcjpbgy, B`c/Mfelo Dcgtrcos,
Ybgieg. ]le nusfgess cperbtes bs b auoo servfde suppofer tc IMB Otmbgm fs nbsem wftlfg tle dcjpbgy‖s @fjjeo Xbr` abdtcry bt Ncmeowymmbg.
Mfelo Dcgtrcos fs respcgsfnoe acr tle ocifstfds, bssejnoy, prcirbj-
jfgi, testfgi bgm meofvery ca dcgtrco bssejnofes tc IMB‖s wbslfgi
jbdlfge prcmudtfcg ofges. Ft fs bosc respcgsfnoe acr tle wbrrbgty cg
tle prcmudt.
]le nusfgess cperbtes ugmer tle mfredtfcg ca b Xobgt Jbgbier, bssfstem
ny twc Tupervfscrs, twc Rubofty Egifgeers, cge Ocifstfds Xobgger, twc
]ebj Oebmers, twc Jbterfbos Lbgmoers bgm b tebj ca 2> Cperbtcrs0
wcr`fgi b twc slfat pbtterg.
]LE DLBOOEGIE
Arcj tle cutset, tle jbgbiejegt ca Mfelo Dcgtrcos redcigfsem tlbt
tle Dcjpbgy‖s stbtem plfocscply ca dcgtfgubo fjprcvejegt wcuom
ne pctegtfbooy mfaflduot tc fjpoejegt, mue tc fts exdeooegt gew abdfof-tfes bgm tle lfil qubofty ca dcjpcgegt pbrts, suppofem ny fts Ierjbg
pbregt dcjpbgy. Meveocpjegt ca pecpoe wbs sccg fmegtfflem bs cge
breb wlere tle dcjpbgy dcuom acdus fts fjprcvejegt eaacrts, fg bg
bttejpt tc estbnofsl bmmem vboue acr fts `ey dofegt, sc egsurfgi tctbo
dustcjer sbtfsabdtfcg.
Botlcuil jbgbiers wftlfg tle nusfgess lbm bg bnugmbgde ca egif-
geerfgi, qubofty bgm tedlgfdbo s`foos bgm experfegde, aew lbm redefvem
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acrjbo trbfgfgi fg pecpoe jbgbiejegt s`foos, cr tle meveocpjegt ca
bpprcprfbte reobtem systejs bgm prcdesses.
Mfelo Dcgtrcos fmegtfflem tlbt boo gew tebj redrufts wcuom geem dcjpre-
legsfve trbfgfgi, tc egbnoe tlej tc wcr` fg tle “lfil-tedl‖, juotf-s`fooem
egvfrcgjegt, mejbgmem ny tlefr gew ejpocyers. Jbgbiejegt
wbgtem tc drebte b duoture wlere pecpoe aeot weoo fgacrjem, bnoe tc
bdtfveoy dcgtrfnute bgm dcgflmegt fg tlefr s`foos bgm bnfoftfes. ]ley sbw
Fgvestcrs fg Xecpoe bs b `ey wby ca bdlfevfgi tlese tlfgis.
Usfgi Fgvestcrs fg Xecpoe leopem tle cribgfsbtfcg tc pobg fts trbfg-
fgi bdtfvftfes bgm tle dcjpbgy dcgtfgues tc use tle stbgmbrm tc evboubte
tle fjpbdt ca fts fgvestjegt fg tle tebj‖s peracrjbgde.
]LE T]^B]EIV
• ]le Fgvestcrs fg Xecpoe prcdess wbs expobfgem tc boo stbaa, bt
b spedfbooy dcgvegem jeetfgi, bgm pecpoe were bs`em acr tlefr
suppcrt fg wcr`fgi tcwbrms bdlfevejegt ca tle Ttbgmbrm.
• Fgvestcrs fg Xecpoe Ycr fgi Ircup wbs estbnofslem, tc leop
wftl meveocpjegt ca systejs bgm prcdesses bgm tc egsure tlbt
ejpocyees were ept fgacrjem ca meveocpjegts, tlrcuil tlefr
Ejpocyee ^epresegtbtfve.
• ]le Dcjpbgy prcmudem b trbfgfgi pobg, wlfdl fmegtfflem stbaa
s`foos bgm mfstrfnutfcg requfrem tc jeet prckedtem tbriets acr
tle nusfgess.
• ]rbfgfgi jbtrfdes were drebtem, wlfdl slcwem, bt b iobgde,
wlfdl ejpocyees lbm neeg trbfgem fg wlfdl s`foos, wlc wbs
dcgsfmerem dcjpetegt bgm wlc wbs bnoe tc trbfg ctlers.
• Bg ejpocyee Dcjjfttee wbs set up, tc egdcurbie eaaedtfve
dcjjugfdbtfcg netweeg jbgbiejegt bgm stbaa.
• Mfelo Dcgtrco fmegtfflem wlbt suppcrt wbs bvbfobnoe ocdbooy,
tc leop wftl tle flgbgdfgi bgm meofvery ca trbfgfgi bgm meveo-
cpjegt acr stbaa (e.i.; Fgmfvfmubo Oebrgfgi Bddcugts).
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• Fgmfvfmubo revfews were fgtrcmudem acr boo ejpocyees, prcvfm-
fgi tlej wftl tle cppcrtugfty tc mfsduss tlefr peracrjbgde
bgm tc biree upcg cnkedtfve bgm meveocpjegt geems.
• ]ebj jeetfgis were obugdlem, tc `eep pecpoe fgacrjem ca
tle Dcjpbgy‖s peracrjbgde bgm bs b acruj tc mfsduss fssues
bgm tc jb`e fjprcvejegt suiiestfcgs.
• Ttbaa surveys were dbrrfem cut, tc ibuie lcw pecpoe aeot bncut
gew prcdesses nefgi fgtrcmudem bgm lcw eaaedtfve tley were
bt jeetfgi pecpoe‖s meveocpjegt geems.
• Nrbfgstcrjfgi sessfcgs were dbrrfem cut wftl ejpocyees, tc
egdcurbie fgvcovejegt bgm cwgerslfp ca nusfgess fjprcve-jegt bt boo oeveos bgm tc iegerbte gew fmebs tc mebo wftl
cperbtfcgbo fssues.
FGQET]C^T FG XECXOE LFT]C^V
Mfelo Dcgtrcos U@ Otm wbs redcigfsem bs bg Fgvestcr fg Xecpoe, acoocw-
fgi fts flrst bssessjegt fg Teptejner >882.
]LE NEGEAF]T
• ]le Dcjpbgy lbve jet boo prcmudtfcg tbriets bgm fgtrcmudem
jbgy bmmftfcgbo vboue bmmem servfdes tc tlefr Dustcjer fg
fts flrst 2< jcgtls ca cperbtfcg.
• Mfelo Dcgtrcos fs dcgsfstegtoy bdlfevfgi tle dustcjer sbtfs-
abdtfcg, qubofty bgm revegue tbriets, bireem wftl fts pbregt
dcjpbgy bgm jbkcr dofegt.
• Bdlfevfgi Fgvestcrs fg Xecpoe lbs egbnoem tle Dcjpbgy tc
jeet fts pbregt dcjpbgy‖s fgtergbo pecpoe meveocpjegt stbg-
mbrms.
(Tcurde; Fgvestcrs fg Xecpoe, U@, 9-28 Dlbgmcs Ttreet, Ocgmcg, YFI 6MR.)
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]le prevfcus dbses ejplbsfse tle fjpcrtbgde ca jbgbifgi pecpoe eaaed-
tfveoy fg bdlfevfgi ycur cribgfsbtfcgbo cnkedtfves. ]lese dbses rbgie
arcj sjboo tc obrie cribgfsbtfcgs bgm sprebm bdrcss gbtfcgbo bgm fgter-
gbtfcgbo ncugmbrfes.
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Nobg`
7/23/2019 Management People Management (2)
http://slidepdf.com/reader/full/management-people-management-2 159/178EFIL]EEG I^EB] DCJXBGFET ]C YC^@ AC^; ]LE XECXOE JBGBIEJEG] XE^TXED]FQE 2=5
EFIL]EEG
Irebt dcjpbgfes tc wcr` acr; tle
pecpoe jbgbiejegt perspedtfve
Fg Kbgubry, >88=, Acrtuge punofslem fts flgmfgis cg “28 Irebt Dcjpb-
gfes tc Ycr` Acr‖. Ft wrcte ‟]lrcuil teg dcjpbgfes fg teg dcugtrfes,
cge tleje rbg of`e b strcgi tlrebm fg cur eaacrt tc flgm b irebt Eurc-
pebg wcr`pobde; Ejpocyees of`e wcr`fgi acr b dcjpbgy wftl b
mfstfgdtfve duoture bgm b doebr scdfbo jfssfcg.‚
Tc wlbt bre tle `ey bttrfnutes ca tle
“wfggfgi‖ dcjpbgfes/cribgfsbtfcgs3
• Xecpoe bre lbppy tc ne tlere.
• Lujcur bgm arfegmofgess.
• Gfde trebtjegt.
• Mfversfty.
• Ejpcwerjegt tc jeet dustcjers‖ geems.
• Dcgtrfnutfgi tc tle scdfbo dbuse.
• Aoexfnoe wcr` sdlemuoes.
• ]b fgi dbre ca fts wcr`ers.
• Fgteooedtubo dlbooegie.
• ]boegt meveocpjegt strbteiy.
• Egdcurbifgi dbreer pobggfgi.
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• Ejpocyees lbve b segse ca exdftejegt.
• Eiboftbrfbg duoture.
• Nbobgde netweeg tle prfvbte bgm perscgbo ofae.
• Oebrgfgi duoture.
• Xecpoe bre bppredfbtem.
Fg >884, ]le Tugmby ]fjes punofslem tle ofst ca 288 nest dcjpbgfes
tc wcr` acr. ]lese dcjpbgfes were nest tc wcr` acr nedbuse bddcrm-
fgi tc tlefr ejpocyees;
• ]ley put pecpoe neacre prcflt.
• Xecpoe bre trebtem abfroy.
• ]lere fs b exfnoe wcr`fgi duoture.
• Dbrfgi bttftume tc ejpocyees.
• Oebmers bs exdeooegt rcoe jcmeos.
• Tuppcrtfgi iccm dbuses.
• ^espedt acr stbaa.
Dcgdousfcgs; (mrbwg arcj nctl Acrtuge bgm ]le Tugmby ]fjes
surveys) Lfiloy jctfvbtem pecpoe dcgtrfnute tc lfiloy sbtfsflem
dustcjers bgm tc suddessauo nusfgess peracrjbgde.
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Jbgbifgi pecpoe fssues bt Xrët B Jbgier
Ejpocyer nrbgmfgi bt Xrët B Jbgier
Estler C‖Lboocrbg, JBXM, edruftjegt & ^etegtfcg Jbgbier, XrëtB Jbgier, U@.
Bt JDE‖s 4=tl Iocnbo lujbg rescurde jbgbiejegt dcgaeregde fg
Bprfo >88> fg Ofsncg, Estler C‖Lboocrbg prcvfmem bg fgsfilt fgtc ‟bg
fggcvbtfve dcgsujer nrbgm wlere drebtfve scoutfcgs tc bttrbdtfgi bgm
retbfgfgi irebt pecpoe dbg ne mejcgstrbtem‚.
Xrët B Jbgier fs b prfvbteoy cwgem dcjpbgy acugmem fg 26<1. Ft bfjstc meofver lfil qubofty accm wftl b abst, arfegmoy servfde. Ft cwgs bgm
jbgbies boo fts cutoets, ‟prcvfmfgi jbxfjuj dcgtrco ca tle nrbgm bgm
egsurfgi dcgsfstegtoy lfil stbgmbrms‚ . Ft lbs 22< slcps fg tle U@, bs
weoo bs slcps fg Gew Vcr` bgm Lcgi @cgi.
Fg 2666, fts L^ bgm trbfgfgi tebjs were drebtem.
Xrët B Jbgier lbs tlree dcre vboues; Xbssfcgbte bncut Accm, Xbssfcg-
bte bncut Xecpoe, Xbssfcgbte bncut Xrët. Fts vfsfcg fs ‟tc nufom bg
fgtergbtfcgbo nusfgess wlcse dustcjers bgm ejpocyees bre bppredf-
btem bgm respedtem. Ye dbg cgoy mc tlfs ny occ`fgi bater cur accm, cur
pecpoe, cur dustcjers bgm Xrët‚ . Ft bspfres tc b duoture ca lcgesty,
fgmfvfmubofsj, cpeggess bgm suppcrt — fgstfooem fg fts L^ systejs, bgm
ny “tbo`fgi, mcfgi, ofstegfgi, revfsfgi, bgm jebsurfgi‖. ]c qucte arcj
fts “Dbreer Dbrm‖, Xrët B Jbgier fs ‟meterjfgem gever tc acriet tlbt
cur lbrmwcr`fgi pecpoe jb`e boo tle mfaaeregde. ]ley bre cur lebrt bgm scuo. Yleg tley dbre, cur nusfgess fs scugm. Fa tley debse tc dbre,
cur nusfgess ices mcwg tle mrbfg.‚ Aurtlerjcre, ‟we tb`e cur
rewbrm sdlejes bgm dbreer cppcrtugftfes very serfcusoy. Ye trbfg bgm
meveocp. Ye fgvest fg cur pecpoe‚ . Bgm tlere fs aug; ‟Ye webr kebgs,
we pbrty, we lbve irebt tebjs‚ . Xrët B Jbgier lbs bg fgdegtfves rewbrm
bgm redcigftfcg sdleje, wlfdl fgdoumes “cutstbgmfgi dbrms‖0 fgmfvfmubo,
tebj bgm dcjpbgy ncguses0 b £2,888 Lcofmby Qcudler spedfbo bwbrm0
bgm wee`oy, sujjer bgm Dlrfstjbs pbrtfes. Ft ofstegs bgm tbo`s tc fts
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stbaa wftl mbfoy tebj nrfeas, bgm lbs bg “cpeg mccr‖ pcofdy. Fts fgvcoves
fts pecpoe fg tle medfsfcg-jb`fgi prcdess — wleg redruftfgi, acr
exbjpoe, tle slcp tebj bpprcves cr mfsbpprcves nbsem cg bptftume
bgm perscgbofty, bgm fs tleg respcgsfnoe acr trbfgfgi bgm dcjjugf-
dbtfcg. Xrët B Jbgier lbs b ycugi bgm egtlusfbstfd wcr`acrde,fgdrebsem retegtfcg, bgm bg fjprcvem s`foos nbse tlrcuil dcgtfguem
experfegde. ]ebj jejner bppofdbtfcgs bre rfsfgi expcgegtfbooy.
Acrtuge gbjem ft bs cge ca tle teg nest dcjpbgfes tc wcr` acr fg
Eurcpe. Acr Xrët B Jbgier, qubofty fs pbrbjcugt. ‟Ye bre pbssfcg-
bte bncut accm, cur stbaa, bgm cur dustcjers. Fa tlere fs b sedret tc cur
suddess sc abr, ft‖s prcnbnoy cur meterjfgbtfcg tc put qubofty blebm ca
prcflt. Rubofty, gct kust ca cur accm, nut fg every bspedt ca wlbt we mc‚.
(Tcurde; Jbgbiejegt Degtre Eurcpe, ue me o‖Bquemud 22<, N-2858,
Nrusseos. E-Gews oetter.)
7/23/2019 Management People Management (2)
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GFGE]EEG
B tc [ ca jbgbifgi pecpoe
B Bofig ycur stbaa cnkedtfves wftl dcrpcrbte cnkedtfves.
N Nufom trust bgm dcoobncrbtfve duoture.
D Dcjjugfdbte, dcbdl bgm drebte b tlrfvfgi wcr` egvfrcgjegt.
M Meveocp tboegt bt boo oeveos gct kust acr tle dlcseg aew.
E Egerifse ycur stbaa tc bdlfeve dcrpcrbte icbos bgm tc tb`e
respcgsfnfofty.
A Abdfoftbte gcwoemie slbrfgi wftlfg ycur cribgfsbtfcg.
I Iegerbte egtlusfbsj bgm dcjjftjegt tlrcuil ycur oebmerslfp.
L Lferbrdlfdbo strudtures slcuom ne bncofslem.
F Fgacrj, fgvest, fggcvbte bgm bncve boo fgspfre.
K Kustfay ycur bdtfcgs bgm medfsfcgs.
@ @gcw ycur stbaa bgm ycur seoa.
O Oebm, oebrg bgm oeverbie ycur stbaa dcjpetegdfes.
J Jebsure, jcgftcr bgm jctfvbte.
G Gever jbgbie perscggeo0 jbgbie pecpoe
C Cpeg dcjjugfdbtfcg dcgtrfnutes tc meveocpfgi trust.
X Xsydlcocifdbo dcgtrbdt slcuom ne respedtem.
R Ruest acr oebrgfgi slcuom ne suppcrtem.
^ ^edruft bgm retbfg ycur stbaa.
T T`foos slcuom ne dcgtfgucusoy upmbtem.
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] ]rust fs tle jbfg mrfver ca jbgbifgi pecpoe eaaedtfveoy.
U Ugmerstbgm tle fjpcrtbgde ca jbgbifgi pecpoe eaaedtfveoy.
Q Qboues bgm vfsfcg fguegde ycur stbaa nelbvfcur.
Y Yfg ycur stbaa ny ycur bdtfcg.
\ \ tlecry bssujptfcgs slcuom ne erbmfdbtem.
V Vcur dcgvfdtfcg bgm dcjjftjegt wfoo meterjfge ycur suddess.
[ [ebo bgm zest ca ycur stbaa slcuom ne suppcrtem ny prcvfmfgi
cppcrtugftfes tc peracrj weoo.
Xrbyer
‟Icm irbgt je dcurbie
tc dlbgie
tle tlfgis F dbg,
]le pbtfegde tc bddept tle
tlfgis F dbggct dlbgie,
bgm tle wfsmcj
tc `gcw tle mfaaeregde.‚
Bgcg
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Aurtler rebmfgi suiiestfcgs
• Briyrfs, Dlrfs (26<5). “Ttrbteiy, Dlbgie bgm Meaegsfve
^cutfges‖ Xftjbg.
• Nemefbg, Brtlur, I. (26<8). “cribgfsbtfcgs ]lecry bgm Bgboy-
sfs‖. Lcot-Tbugmers Fgtergbtfcgbo.
• Neggfs, Ybrreg (26<6). “Nedcjfgi b Oebmer‖. Lutdlfgscg Nusf-
gess Ncc`s.
• Neggfs & Icomsjftl (2669). “Oebrgfgi tc Oebm‖. Gfdlcobs
Nreboey Xunofslfgi.
• Nrcwg, Drbfger, Mebrocve, cmrfiues (>88>). “Nusfgess Jfgms‖.
Afgbgdfbo ]fjes/Xregtfde Lboo.
• Dbrveoo, Arem K. (2698). “Lujbg ^eobtfcgs fg Nusfgess‖. ]le
Jbdjfoobg Dcjpbgy.
• Dcvey, Ttepleg ^ (26<6) “]le Teveg Lbnfts ca Lfiloy Eaaed-
tfve Xecpoe‖. Tfjcg & Tdluster.
• Mbat, fdlbrm O. (266<). “cribgfsbtfcg ]lecry bgm Mesfig‖. Tcutl
Yesterg Dcooeie Xunofslfgi.
• Mrud`er, Xeter (2611). “]le Eaaedtfve Exedutfve‖. Lefgejbgg
Xrcaessfcgbo Xunofslfgi.
• Mrud`er, Xeter (2655). “]le Xrbdtfde ca Jbgbiejegt‖. Lefge-
jbgg Xrcaessfcgbo Xunofslfgi.
• Mrud`er, Xeter (261=). “Jbgbifgi Acr ^esuots‖. Lefgejbgg
Xrcaessfcgbo Xunofslfgi.
• Mrud`er, Xeter (269=). “Jbgbiejegt; ]bs`s, espcgsfnfoftfes,
Xrbdtfdes‖. Lefgejbgg Xrcaessfcgbo Xunofslfgi.
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• Lbrrfs, ]lcjbs B. (2694). “F‖J C@-VCUH^E C@‖. Xbg Ncc`s.
• Lcasteme, Ieert (2662) “Duotures bgm cribgfsbtfcgs‖. Lbrper-
Dcoofgs Xunofslers.
• Lbgmy, Dlbroes (26<6). “]le Bie ca Ugrebscg‖. Nusfgess Ncc`s.
• Lbgmy, Dlbroes (2665). “Neycgm Dertbfgty‖. Lutdlfgscg.
• Lbgmy, Dlbroes (266=). “]le Ejpty ^bfgdcbt‖. Lutdlfgscg.
• Lbgmy, Dlbroes (2668). “Fgsfme cribgfsbtfcgs‖. NND Ncc`s.
• Lbgmy, Dlbroes (2691). “Ugmerstbgmfgi cribgfsbtfcgs‖. Xegiufg
Ncc`s.
• Ludzygs`f bgm Nudlbgbg (>882). “cribgfsbtfcgbo Nelbvfcur‖.
• Afgbgdfbo ]fjes Xregtfde Lboo.
• @bgter, csbnetl Jcss (26<6). “Yleg Ifbgts Oebrg tc Mbgde‖.
Tfjcg & Tdluster.
• @bgter, csbnetl Jcss (26<4). “]le Dlbgie Jbsters‖. Ugwfg
Xbpernbd`s.
• @ctter, Kclg (26<<). “]le Oebmerslfp Abdtcr‖. ]le Aree Xress.
• @erjbooy, Tuotbg (2661). “]ctbo Jbgbiejegt ]lfg`fgi‖. Nutter-
wcrtl-Lefgejbgg.
• @erjbooy, Tuotbg (2669). “Jbgbifgi Xeracrjbgde‖. Nutterwcrtl-
Lefgejbgg.
• @erjbooy, Tuotbg (>88>). “Eaaedtfve @gcwoemie Jbgbiejegt‖.
Kclg Yfoey.
• @ctter, Kclg (26<5). “Xcwer bgm Fguegde‖. ]le Aree Xress.
• Jblesl, Q. T. (2664). “]lreslcoms ca Jctfvbtfcg‖. ]btb JdIrbw-
Lfoo Xunofslfgi
• Jfd`oewbft & Yccomrfmie (2661). “]le Yftdl Mcdtcrs‖.
Lefgejbgg.
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• Xbsdboe, fdlbrm (2668). “Jbgbifgi cg tle Emie‖. Xegiufg Ncc s.
• Tegie, Xeter, J (2668). “]le Afatl Mfsdfpofge‖. Degtury Ncc`s.
• ]lcjbs, Jbr` (2669). “Jbsterfgi Xecpoe Jbgbiejegt‖.
]lcrciccm.
• ]lcjbs, Gefo (Em). (266<). “]le Kclg Bmbfr Lbgmncc` ca
Jbgbiejegt bgm Oebmerslfp‖. ]lcrciccm.
• Qrccj, Qfdtcr L. (2668). “Jbgbie Xecpoe, Gct Xerscggeo‖.
Lbrvbrm Nusfgess ^evfew Ncc`.
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Nobg`
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Nobg`
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Nobg`
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Ctler tftoes arcj ]lcrciccm
MEQEOCXFGI BGM JBGBIFGI ]BOEG]
Lcw tc jbtdl tboegt tc tle rcoe bgm dcgvertft tc b stregitl
Tuotbg @erjbooy
£2>.66 pbpernbd`, £>=.66 lbrmnbd`
Xunofslem Jby >88=
Eaaedtfve tboegt jbgbiejegt fs drudfbo tc nusfgess
meveocpjegt bgm prcfltbnfofty. ]boegt jbgbiejegt
fs gc scat cptfcg0 cg tle dcgtrbry, ft fs drftfdbo tc ocgi-
terj survfvbo.
]lfs ncc` caaers strbteifes bgm prbdtfdbo iufmbgde acr flgmfgi, meveo-
cpfgi bgm bncve boo eepfgi tboegtem fgmfvfmubos. Bater expobfgfgi wlbt
meveocpfgi tboegt bdtubooy jebgs tc tle cribgfzbtfcg, le expocres tle
e-mfjegsfcg bgm tle iocnbo mfjegsfcg. Le sujjbrfzes wlbt tle “iurus‖
lbve tc sby cg tle meveocpjegt ca oebmerslfp tboegt. Fgdoumem bre vbou-
bnoe dbse stumfes mrbwg arcj Lfotcg, Qco`swbieg, Ugfoever, Jfdrcscat
bgm ctlers.
IU^UT CG JB^@E]FGI
Tuotbg @erjbooy
£2=.66 pbpernbd`, £>=.66 lbrmnbd`
Xunofslem Gcvejner >884
@erjbooy lbs wcr`em mfredtoy wftl jbgy ca tle
fliures fg tlfs ncc`, fgdoumfgi Xeter Mrud`er, Xlfofp
@ctoer bgm Jfdlbeo Xcrter. Ft lbs egbnoem lfj tc
sujjbrfse, dcgtrbst bgm dcjjegt cg tle `ey
dcgdepts wftl `gcwoemie, meptl bgm fgsfilt, bgm
tc caaer ycu aresl fmebs tc fjprcve ycur cwg nusfgess. Le mesdrfnes
tle ey fmebs ca ebdl “iuru‖, pobdes tlej fg dcgtext bgm expobfgs tlefrsfigffldbgde. Le slcws ycu lcw tley were bppofem fg prbdtfde, occ`s
bt tlefr prcs bgm dcgs bgm fgdoumes tle vfews ca ctler expert wrfters.
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]LE KCLG BMBF^ LBGMNCC@ CA
JBGBIEJEG] BGM OEBME^TLFX
Kclg Bmbfr • Emftem ny Gefo ]lcjbs
£2>.66 pbpernbd`, £>=.66 lbrmnbd`
Xunofslem Bprfo >88=
‟B ncc` acr dcgstbgt reaeregde … B irebt
bdlfevejegt …cuilt tc ne acugm cg every
jbgbier‖s ncc`sleoa.‚
KCU^GBO CA ]LE FGT]F]U]E CA XUNOFD TED]C^ JBGBIEJEG]
‟… wftlcut mcunt cge ca tle acrejcst tlfg`ers cg tle
sunkedt fg tle wcrom.‚ TF^ KCLG LB^QEV-KCGET
B jbster-dobss fg jbgbifgi ycurseoa bgm ctlers, ft dcjnfges fg cge
vcouje boo ca Bmbfr‖s tlcuilt bgm wrftfgi cg oebmerslfp, tebjnufom-
fgi, drebtfvfty bgm fggcvbtfcg, prcnoej scovfgi, jctfvbtfcg bgm
dcjjugfdbtfcg.
TUDDETTAUO NUTFGETT XOBGGFGI
Gcrtcg Xboey
£2=.66 pbpernbd`, £>6.66 lbrmnbd`
Xunofslem Kuge >88=
‟Ircwtl flrjs wftl b wrftteg nusfgess pobg
lbve fgdrebsem tlefr revegues 16 per degt abster
cver tle pbst flve yebrs tlbg tlcse wftlcut b
wrftteg pobg.‚
A^CJ B TU^QEV NV X^FDEYB]E^LCUTEDCCXE^T
Ye gcw tle vboue ca pobggfgi — fg tlecry. Nut eftler we abfo tc spegm
tle tfje requfrem tc ic tlrcuil tle tlfg`fgi prcdess prcperoy, cr we
abfo tc use tle pobg eaaedtfveoy. Xboey uses exbjpoes arcj rebo dcjpb-
gfes tc turg tlecry fgtc prbdtfde.
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]LE TLC^]E^ JNB
B prbdtfdbo bpprcbdl tc tle `ey nusfgess s`foos
Nbrrfe Xebrscg bgm Gefo ]lcjbs
£45.88 Lbrmnbd`
Xunofslem Kuoy >88=
B suddfgdt mfstfoobtfcg ca tle s`foos tlbt ycu geem
tc ne suddessauo fg nusfgess. Jcst pecpoe dbg‖t
baacrm tc ifve up twc yebrs tc stumy acr bg JNB.
]lfs pftly, prbdtfdbo ncc` presegts boo tle esseg-
tfbo tlecry, prbdtfde bgm tedlgfques tbuilt tc JNB stumegts — fmebo
acr tle nusy prbdtfsfgi exedutfve. Ft fs mfvfmem fgtc tlree pbrts;
2. Xerscgbo meveocpjegt
>. Jbgbiejegt s foos
4. Nusfgess meveocpjegt
IU^UT CG NUTFGETT T]^B]EIV
]cgy Irugmy £2=.66 pbpernbd`, £>=.66 lbrmnbd`
Xunofslem Jby >884
]lfs ncc` fs b cge-stcp iufme tc tle wcrom‖s jcst
fjpcrtbgt wrfters cg nusfgess strbteiy. Ft expertoy
sujjbrfses boo tle `ey strbteifd dcgdepts bgm
mesdrfnes tle wcr` bgm dcgtrfnutfcg ca ebdl ca tle
oebmfgi tlfg`ers fg tle fleom.
Ft ices aurtler; ft bgboyses tle prc‖s bgm dcg‖s ca jbgy ca tle ey tlec-
rfes fg prbdtfde bgm caaers twc egofiltegfgi dbse-stumfes. ]le tlfrm
sedtfcg ca tle ncc` prcvfmes b serfes ca metbfoem dled`ofsts tc bfm ycu
fg tle meveocpjegt ca ycur cwg strbteifes acr mfaaeregt bspedts ca
tle nusfgess.
Jcre tlbg kust b sujjbry ca tle ey dcgdepts, tlfs ncc` caaers vbou-bnoe fgsfilts fgtc tlefr bppofdbtfcg fg prbdtfde.
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FGTXF^FGI OEBME^TLFX
Oebrgfgi arcj irebt oebmers
Kclg Bmbfr
£25.66 pbpernbd`, £>=.66 lbrmnbd`
Xunofslem Kbgubry >884
“F mfsdcverem cgde bibfg lcw rbre ft fs tc dcje
upcg b ncc` bncut oebmers wftl meptl, dcgdeptubo
nfte bgm lfstcrfdbo dcgtext. Ft wbs b reofea bgm kcy‖.
YB^^EG NEGGFT, UT JBKC^ OEBME^TLFX IU^U
“F neofeve ft fs b “just rebm‖ ncc`... Le fs wftlcut mcunt cge
ca tle acrejcst tlfg`ers cg tle sunkedt fg tle wcrom.‖ TF^ KCLG LB^QEV-KCGET, X^EQFCUTOV DEC CA FDF
Irebt oebmers arcj Obc ]zu, Jbdlfbveoof bgm Ybslfgitcg tc ]lbtdler, Jbg-
meob bgm ebibg bre gct cgoy irebt oebmers fg lfstcry, tley bosc lbve judl
tc tebdl us tcmby bncut tle gbture bgm prbdtfde ca oebmerslfp. Bmbfr ugdcv-
ers tlefr mfaaeregt abdets ca oebmerslfp fg tlfs lebvfoy fooustrbtem ncc`.
]lcrciccm bosc lbs bg extegsfve rbgie ca repcrts bgm spedfbo nrfeflgis
wlfdl bre wrftteg spedffldbooy acr prcaessfcgbos wbgtfgi expert fgacrjbtfcg.
Acr b auoo ofstfgi ca boo ]lcrciccm punofdbtfcgs, cr tc crmer bgy tftoe, poebse
dboo ]lcrciccm Dustcjer Tervfdes cg 8>8 99=6 =9=< cr abx cg 8>8 99>6
1228. Botergbtfveoy vfew cur wensfte bt www.tlcrciccm.ws.
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Acdusem cg meveocpfgi ycur pctegtfboAbodcgnury, tle sfster dcjpbgy tc ]lcrciccm punofslfgi, nrfgis tcietler
tle oebmfgi experts arcj boo brebs ca jbgbiejegt bgm strbteifd meveocpjegt
tc prcvfme ycu wftl b dcjprelegsfve pcrtacofc ca bdtfcg-degtrem trbfgfgi
bgm oebrgfgi.
Ye ugmerstbgm everytlfgi jbgbiers bgm oebmers geem tc ne, gcw bgm
mc tc suddeem fg tcmby‖s dcjjerdfbo egvfrcgjegt. Ebdl prcmudt bmmresses
b mfaaeregt tedlgfdbo cr perscgbo meveocpjegt geem tlbt wfoo egdcurbie
ircwtl bgm fgdrebse ycur pctegtfbo acr suddess.
• Xrbdtfdbo punofd trbfgfgi prcirbjjes
• ]bfocrem fg-dcjpbgy trbfgfgi
• Dcbdlfgi
• Jegtcrfgi
• ]cpfdbo nusfgess sejfgbrs
• ]rbfger nurebu/nbg`
• Bmbfr Oebmerslfp Acugmbtfcg
]le jcst vboubnoe rescurde fg bgy cribgfsbtfcg fs fts pecpoe0 ft fs
essegtfbo tlbt ycu fgvest fg tle meveocpjegt ca ycur jbgbiejegt bgm
oebmerslfp s`foos tc egsure ycur tebj auoflo tlefr pctegtfbo. Fgvestjegt fgtc
nctl perscgbo bgm prcaessfcgbo meveocpjegt lbs neeg prcveg tc prcvfme
bg cutstbgmfgi CF tlrcuil fgdrebsem prcmudtfvfty fg nctl ycu bgm ycur
tebj. Uotfjbteoy oebmfgi tc b mrbjbtfd fjpbdt cg tle ncttcj ofge.
Yftl tlfs fg jfgm Abodcgnury lbve meveocpem b dcjprelegsfve pcrtacofc
ca trbfgfgi prcirbjjes tc egbnoe jbgbiers ca boo oeveos tc meveocp tlefr
s`foos fg oebmerslfp, dcjjugfdbtfcgs, flgbgde, pecpoe jbgbiejegt, dlbgie
jbgbiejegt bgm boo brebs vftbo tc bdlfevfgi suddess fg tcmby‖s dcjjer-
dfbo egvfrcgjegt.
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Ylbt Abodcgnury dbg caaer ycu3
• Xrbdtfdbo bppofem jetlcmcociy wftl b prcveg resuots
• Extegsfve nbg` ca experfegdem trbfgers
• Ofjftem bttegmees tc egsure cge-tc-cge iufmbgde
• Up tc tle jfgute tlfg fgi cg jbgbiejegt bgm oebmerslfp tedlgfques
• Fgterbdtfve trbfgfgi
• Nbobgdem jfx ca tlecretfdbo bgm prbdtfdbo oebrgfgi
• Oebrger-degtrem trbfgfgi
• Exdeooegt dcst/qubofty rbtfc
Abodcgnury Fg-Dcjpbgy ]rbfgfgi
Abodcgnury bre bwbre tlbt b punofd prcirbjje jby gct ne tle scoutfcg tc
oebmerslfp bgm jbgbiejegt fssues brfsfgi fg ycur flrj. Fgvcovfgi cgoy btteg-
mees arcj ycur cribgfsbtfcg bgm tbfocrfgi tle prcirbjje tc acdus cg tle
durregt dlbooegies ycu abde fgmfvfmubooy bgm bs b nusfgess jby ne jcre bpprc-
prfbte. Yftl tlfs fg jfgm we lbve nrcuilt tcietler cur jcst jctfvbtem bgm
acrwbrm tlfg`fgi trbfgers tc meofver tbfocrem fg-dcjpbgy prcirbjjes meveo-
cpem spedffldbooy brcugm tle geems wftlfg ycur cribgfsbtfcg.
Boo cur trbfgers lbve b prbdtfdbo dcjjerdfbo nbd`ircugm bgm lfiloy reflgem
pecpoe s`foos. Murfgi tle dcurse ca tle prcirbjje tley bdt bs abdfoftbtcr,
trbfger bgm jegtcr, bmbptfgi tlefr styoe tc egsure tlbt ebdl fgmfvfmubo
negeflts equbooy arcj tlefr `gcwoemie tc meveocp gew s`foos.
Abodcgnury wcr`s wftl ebdl cribgfsbtfcg tc meveocp b prcirbjje ca
trbfgfgi tlbt flts ycur geems.
Jegtcrfgi bgm dcbdlfgi
Meveocpfgi bgm bdlfevfgi ycur perscgbo cnkedtfves fg tle wcr`pobde fs
nedcjfgi fgdrebsfgioy mfaflduot fg tcmby‖s dcgstbgtoy dlbgifgi egvfrcgjegt.
Bmmftfcgbooy, bs b jbgbier cr oebmer, ycu bre respcgsfnoe acr iufmfgi
dcooebiues tcwbrms tle rebofsbtfcg ca tlefr icbos. Tcjetfjes ft fs ebsy tc
ocse acdus cg ycur slcrt bgm ocgi-terj bfjs.
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Abodcgnury‖s cge-tc-cge dcbdlfgi mrbws cut fgmfvfmubo pctegtfbo ny rbfsfgi
seoa-bwbregess bgm ugmerstbgmfgi, abdfoftbtfgi tle oebrgfgi bgm peracrj-
bgde meveocpjegt tlbt drebtes exdeooegt jbgbiers bgm oebmers. Ft nufoms
regewem seoa-dcgflmegde bgm b strcgi segse ca “dbg-mc‖ dcjpetegde,
dcgtrfnutfgi sfigffldbgt negeflt tc tle cribgfsbtfcg. Egbnofgi ycu tc acdus ycur egeriy cg meveocpfgi ycur pctegtfbo bgm tlbt ca ycur dcooebiues.
Jegtcrfgi fgvcoves acrjuobtfgi wfggfgi strbteifes, settfgi icbos,
jcgftcrfgi bdlfevejegts bgm jctfvbtfgi tle wlcoe tebj wlfost bdlfevfgi
b judl fjprcvem wcr` ofae nbobgde.
Abodcgnury — Nusfgess Oeibo Tejfgbrs
Abodcgnury Nusfgess Oeibo Tejfgbrs spedfbofses fg tle prcvfsfcg ca
lfil qubofty trbfgfgi acr oeibo prcaessfcgbos arcj nctl fg-lcuse bgmprfvbte prbdtfde fgtergbtfcgbooy.
]le acdus ca tlese evegts fs tc prcvfme dcjprelegsfve bgm prbdtfdbo
trbfgfgi cg durregt fgtergbtfcgbo oeibo tlfg`fgi bgm prbdtfde fg b doebr
bgm fgacrjbtfve acrjbt.
Evegt sunkedts fgdoume, mrbatfgi dcjjerdfbo bireejegts, ejpocyjegt
obw, dcjpetftfcg obw, fgteooedtubo prcperty, jbgbifgi bg fg-lcuse oeibo
mepbrtjegt bgm fgtergbtfcgbo bdqufsftfcgs.
Acr jcre fgacrjbtfcg cg boo cur servfdes poebse dcgtbdt Abodcgnury
cg +== (8) >8 99>6 1199 cr vfsft tle wensfte bt; www.abodcgnury.dc.u .
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Nobg`
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