management - checking (4)

Session 4 – April 2014

*Management

*Review

Citizens

Systems

Resource

Support Hrs, Skills, Teams

Assessm

ent,

Support Plans,

Outcome Star

Budget,

Acc

ounts

, Tr

ain

ing

Quality

Assess

Plan

Do

Review

Define

Match

Check

ExitReview

OUR JOURNE

Y

Life Path Staff Needs

Applicants Skills

Life Path Support Ability

Citizens Needs

Learn

*Outcomes

Focus oncustomer

Focus on organisation

Input Process Output Outcome Impact

Context

Values

*Maslow’s hierarchy of need

Specific

Measurable

Achievable Relevant

Time-bound

Ambitiou

s

SMARTObjectives

Staff

Staff

Staff

Citizen living

on their own

*Matching Existing Staff

2 Citizen

s sharing a flat

5 Citizens sharing a

house

*Matching StaffWhat people have - what we need

Legal

Shortlisting

Interviews

Interview styles Questions

*Task Group

*Outcomes Leaflets

*Prepare Job descriptions and ideal profile for:

*Person centred support co-ordinator

*Support worker

*Support Ability Test

*Expectation

*Everyone comes to every session

*Progress on task groups and we all agree it

*We know how to use references & DBS

*We know how to use the pay scale

*How do things feel

More feeling Less feeling

*How things felt last time

Happy

Good

Concerned

Confused

Unsure

Tired

Cheerful

EXCITED

*Management Ability

*Results

*Average

*Mean

*1st Quartile

87

83

96

91

93

92

89

93

94

90

93

88

91

97.7

Sorted list

83

87

88

89

90

91

91

92

93

93

93

94

96

88.5

*Outcome leaflets

*PC Support Co-ordinator

*Job Description

*Profile

*Support Worker

*Job Description

*Profile

*Ability Test

*Test for Support workers

*Research

*What can we check

*Who can have a DBS

*Who can refuse a DBS

*Employment checks

*References

*Health Checks

*DBS

*Pay scale

*Our pay scale

*Where to start

*How to progress

*Journey Log

Group

Personal

*Journey Logs

*What’s important to me

*Learning Log

*Personal

*Life Path

*How do things feel

Assess

Plan

Do

Review

Define

Match

Check

ExitReview

OUR JOURNE

Y

Life Path Staff Needs

Applicants Skills

Life Path Support Ability

Citizens Needs

Learn

Next T

ime

*Research

*Each area to bring the outcome stars for 1 person over 1 year

*List what qualification a new staff member could have