making the most of jabber
Post on 14-Apr-2017
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Maria UrleaVirtual Systems EngineerJanuary 2017
“Useful Stuff to Know about Jabber!!!”
Understanding How to Make the Most Out of Your Jabber Deployment
Agenda
Contacts Chat Telephony Config
FedRAMP
• This session is a combination of design & product update
IPv6 Support
What next…
Cisco Jabber Market Adoption70+ public references including:
Manufacturing Engineering Healthcare Retail
Business Partner Government and Legal Education Financial
EXECUTIVE SUMMARY Challenge Part of the Messagerie Group, Emmelibri is one of Italy’s leading book distributors. The company supplies wholesale and supermarket retailers, as well as traditional bookshops and discount book stores. It also has a strong online presence through a number of Internet-based retail businesses.
As elsewhere in the world, Italy’s book distribution market is competitive and fast-paced, with rival companies in a race to supply outlets with the books customers want to read. To stay on top in this environment, it is essential to have efficient, agile operations that enable distributors to react quickly and flexibly to opportunities and issues as they arise.
However, with an extended network of affiliates and subsidiaries, Emmelibri was finding it difficult to achieve the cohesive teamwork required to deliver such fast, efficient and tailored service. The company realised that improving communications could significantly enhance its performance across the enterprise by helping employees and external partners to collaborate more closely. “To increase efficiency, it was mission-critical to make it possible to reach the right person quickly, at the point we needed them,” says Luca Paleari, chief technology officer at Emmelibri. “We wanted our employees and partners to be able to connect at any time and in any location, so they could resolve issues quickly and serve our customers faster.”
SolutionEmmelibri’s IT staff worked alongside a Cisco partner to identify situations, such as briefings about new book releases, where employees and partners need to collaborate to address customers’ needs. The project team then developed an architecture that integrates a wide range of voice and video communications technologies. These would work pervasively across Emmelibri’s organisation and allow people to work together more closely.
For Emmelibri, a key concern was to help ensure a smooth transition from the old way of communicating to the new system. “The solution had to work flawlessly from the very beginning,” says Paleari. “If not, the average employee would consider it to be too complicated, and adoption would inevitably be slower.”
Customer Case StudyDistributor Transforms Working Practices
“Anytime, anywhere, any media” communications help Emmelibri improve flexibility, productivity and service levels.
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 4
Customer Name: Emmelibri S.p.A.
Industry: Distribution
Location: Italy
Number of Employees: 350
ChallengeReact faster to take advantage of changing market opportunities
Improve operational efficiency through closer collaboration between colleagues and partners
SolutionPervasive solution incorporating Cisco voice and video communications technologies, including:
Cisco Jabber IM for BlackBerry
Cisco Jabber for iPhone and iPad.
Cisco Unified Communications Manager
Cisco Unified Contact Center Express
Cisco TelePresence System EX90 personal endpoints
ResultsIncreased productivity thanks to more efficient internal communication
Employees stay connected and accessible by using mobile collaboration solutions
Significant savings on business travel
Faster decision making and rapid response to customer demand
Adapt for 2, 3, 4 or 8 page documents
Jabber Contact Sources• Contact source gives
• Friendly user name• Telephone number mapping• Predictive search
• The presence server is not the contact source• Only holds the buddy list
Contact Source Summary
WebExused by Messenger
LDAPDefault on Premise
UDSExpressway
Primary Contact Sources Secondary Contact Sources
Microsoft Outlook
IBM NotesWindows support in 11.1
Custom ContactsMobile support in 11.7
Persistent Chat Rooms
• On premise deployments
• Desktop clients only
• Require an external database (PostgreSQL, Oracle, or Microsoft SQL Server)
• No need to add a database to every node in every cluster/clusters
• Only support managed file transfer
Jabber Conversation Window Functions
Rooms
FilterChat Room
Roster
RetrieveToggle Roster
Search
Room Name Edit Room
Pop out RoomScreen CaptureFile Transfer
Call, Search Contactor Room
Chat Rooms
Function
Input Area
Escalation(right click)
Notification
SearchShare Screen
Escalate Room to CMR/Bridge
Mention
Persistent Chat Bots
• A chat bot is an automated chat agent that can be added to a Jabber chat room (or Jabber user to user conversation)
• XMPP standards-based chat bots can be developed using the Jabber web SDK, NodeJS, Python, and other tools
• Created to retrieve information,translate, etc.
Jabber 11.7 introduces a new feature called Audio Ducking, the feature deliversA) new Jabber ringtone that sounds like a duck
B) Jabber makes a “Quack” noise when sending the duck emoji
C) Jabber reduces other audio sources when on a call
QUICK QUIZ
Are You Using Jabber Telephony Features?Jabber provides a number of telephone features NOT enabled by default including
• Group pickup• Hunt Groups• SIP URI dialling
Click to Call From Web Browsers• Select and right click number in web
browser
• Supports popular browsers
• Admin can enable/disable feature
Save my Chat to Outlook / File• Jabber for Windows now provides the
option to save Chat / IM conversations to Microsoft Outlook.
• IM messages saved via Exchange server
• Feature can be enabled/disable by Jabber administrator as required (disabled by default)
• Alternatively Jabber can save chats to a local folder on local drive for used by Windows search function
Custom Tabs
• Jabber custom tabs provide an HTML and JavaScript capability to extend the client.
• Customers can create custom applications and popup, example:
• Support Contacts• Policy messages
Jabber 11.7 for FedRAMPJabber 11.7 will be a component of a complete FedRAMP compliant Hosted Cloud Service based on CUCM 11.5
FedRAMP Content in earlier Jabber Releases:• FIPS 140.2 compliance for Jabber for Windows• SHA-256 Hashing• 3072/4096 Bit Keys• Common Criteria (VoIP Application)
FedRAMP Content in Jabber 11.7:• FIPS 140.2 compliance for Jabber Android & Jabber iOS• Support SHA-2 in CAPF Authentication Response • UDS Directory Authentication using HTTPS• Common Criteria (VoIP Application) for Android & iOS
Making the Most of Your Jabber Deployment• It is not just about the technical stuff….• User experience drives user adoption…• Active roadmap with on-going releases
Is your Jabber deployment reaching its full potential….?
Domains …
• If all the domains are the same, life is easy (Ducks in a row)…..
• BUT…If domains are different, we can design a workable solution
ServiceDomain
DNSDomain
PresenceDomain(XMPP)
SIP (Voice)Domain
ADDomain
SMTPDomain
ServicesDomain
DNSDomain
PresenceDomain
SIP (Voice)Domain
ADDomain
SMTPDomain
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