Maria UrleaVirtual Systems EngineerJanuary 2017

“Useful Stuff to Know about Jabber!!!”

Understanding How to Make the Most Out of Your Jabber Deployment

Agenda

Contacts Chat Telephony Config

FedRAMP

• This session is a combination of design & product update

IPv6 Support

What next…

What is Jabber?

• 30M+ Jabber seats • Mobile activations• 70+ public customer

references

Jabber Market Presence

Cisco Jabber Market Adoption70+ public references including:

Manufacturing Engineering Healthcare Retail

Business Partner Government and Legal Education Financial

EXECUTIVE SUMMARY Challenge Part of the Messagerie Group, Emmelibri is one of Italy’s leading book distributors. The company supplies wholesale and supermarket retailers, as well as traditional bookshops and discount book stores. It also has a strong online presence through a number of Internet-based retail businesses.

As elsewhere in the world, Italy’s book distribution market is competitive and fast-paced, with rival companies in a race to supply outlets with the books customers want to read. To stay on top in this environment, it is essential to have efficient, agile operations that enable distributors to react quickly and flexibly to opportunities and issues as they arise.

However, with an extended network of affiliates and subsidiaries, Emmelibri was finding it difficult to achieve the cohesive teamwork required to deliver such fast, efficient and tailored service. The company realised that improving communications could significantly enhance its performance across the enterprise by helping employees and external partners to collaborate more closely. “To increase efficiency, it was mission-critical to make it possible to reach the right person quickly, at the point we needed them,” says Luca Paleari, chief technology officer at Emmelibri. “We wanted our employees and partners to be able to connect at any time and in any location, so they could resolve issues quickly and serve our customers faster.”

SolutionEmmelibri’s IT staff worked alongside a Cisco partner to identify situations, such as briefings about new book releases, where employees and partners need to collaborate to address customers’ needs. The project team then developed an architecture that integrates a wide range of voice and video communications technologies. These would work pervasively across Emmelibri’s organisation and allow people to work together more closely.

For Emmelibri, a key concern was to help ensure a smooth transition from the old way of communicating to the new system. “The solution had to work flawlessly from the very beginning,” says Paleari. “If not, the average employee would consider it to be too complicated, and adoption would inevitably be slower.”

Customer Case StudyDistributor Transforms Working Practices

“Anytime, anywhere, any media” communications help Emmelibri improve flexibility, productivity and service levels.

© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 4

Customer Name: Emmelibri S.p.A.

Industry: Distribution

Location: Italy

Number of Employees: 350

ChallengeReact faster to take advantage of changing market opportunities

Improve operational efficiency through closer collaboration between colleagues and partners

SolutionPervasive solution incorporating Cisco voice and video communications technologies, including:

Cisco Jabber IM for BlackBerry

Cisco Jabber for iPhone and iPad.

Cisco Unified Communications Manager

Cisco Unified Contact Center Express

Cisco TelePresence System EX90 personal endpoints

ResultsIncreased productivity thanks to more efficient internal communication

Employees stay connected and accessible by using mobile collaboration solutions

Significant savings on business travel

Faster decision making and rapid response to customer demand

Adapt for 2, 3, 4 or 8 page documents

Contact Source Update

Jabber Contact Sources• Contact source gives

• Friendly user name• Telephone number mapping• Predictive search

• The presence server is not the contact source• Only holds the buddy list

Contact Source Summary

WebExused by Messenger

LDAPDefault on Premise

UDSExpressway

Primary Contact Sources Secondary Contact Sources

Microsoft Outlook

IBM NotesWindows support in 11.1

Custom ContactsMobile support in 11.7

Chat Service Update

Persistent Chat Rooms

• On premise deployments

• Desktop clients only

• Require an external database (PostgreSQL, Oracle, or Microsoft SQL Server)

• No need to add a database to every node in every cluster/clusters

• Only support managed file transfer

Database Support

IM Logging

Managed File Transfer

Chat Rooms

Chat Rooms H/A

Function DB

Jabber Conversation Window Functions

Rooms

FilterChat Room

Roster

RetrieveToggle Roster

Search

Room Name Edit Room

Pop out RoomScreen CaptureFile Transfer

Call, Search Contactor Room

Chat Rooms

Function

Input Area

Escalation(right click)

Notification

SearchShare Screen

Escalate Room to CMR/Bridge

Mention

Persistent Chat Bots

• A chat bot is an automated chat agent that can be added to a Jabber chat room (or Jabber user to user conversation)

• XMPP standards-based chat bots can be developed using the Jabber web SDK, NodeJS, Python, and other tools

• Created to retrieve information,translate, etc.

Telephony Features

Jabber 11.7 introduces a new feature called Audio Ducking, the feature deliversA) new Jabber ringtone that sounds like a duck

B) Jabber makes a “Quack” noise when sending the duck emoji

C) Jabber reduces other audio sources when on a call

QUICK QUIZ

Are You Using Jabber Telephony Features?Jabber provides a number of telephone features NOT enabled by default including

• Group pickup• Hunt Groups• SIP URI dialling

Click to Call From Web Browsers• Select and right click number in web

browser

• Supports popular browsers

• Admin can enable/disable feature

Jabber and Other Applications

Microsoft Office Integration

• Cisco Jabber for Windows integrated with Outlook 2010, 2013 & 2016

Save my Chat to Outlook / File• Jabber for Windows now provides the

option to save Chat / IM conversations to Microsoft Outlook.

• IM messages saved via Exchange server

• Feature can be enabled/disable by Jabber administrator as required (disabled by default)

• Alternatively Jabber can save chats to a local folder on local drive for used by Windows search function

Custom Tabs

• Jabber custom tabs provide an HTML and JavaScript capability to extend the client.

• Customers can create custom applications and popup, example:

• Support Contacts• Policy messages

Jabber and IPv6

You need Jabber 11.v6

FedRAMP

Jabber 11.7 for FedRAMPJabber 11.7 will be a component of a complete FedRAMP compliant Hosted Cloud Service based on CUCM 11.5

FedRAMP Content in earlier Jabber Releases:• FIPS 140.2 compliance for Jabber for Windows• SHA-256 Hashing• 3072/4096 Bit Keys• Common Criteria (VoIP Application)

FedRAMP Content in Jabber 11.7:• FIPS 140.2 compliance for Jabber Android & Jabber iOS• Support SHA-2 in CAPF Authentication Response • UDS Directory Authentication using HTTPS• Common Criteria (VoIP Application) for Android & iOS

Additional Features…

Cisco Jabber

Over 20 newfeatures and

functions

E911 Warning Pop

In Conclusion

Making the Most of Your Jabber Deployment• It is not just about the technical stuff….• User experience drives user adoption…• Active roadmap with on-going releases

Is your Jabber deployment reaching its full potential….?

Jabber Architecture

Do you think Jabber will work without the IM&P server?

QUICK QUIZ

Domains …

• If all the domains are the same, life is easy (Ducks in a row)…..

• BUT…If domains are different, we can design a workable solution

ServiceDomain

DNSDomain

PresenceDomain(XMPP)

SIP (Voice)Domain

ADDomain

SMTPDomain

ServicesDomain

DNSDomain

PresenceDomain

SIP (Voice)Domain

ADDomain

SMTPDomain

DIAGNOSTICS TOOLIS THERE TO HELP YOU

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