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PART A
INDUSTRY PROFILE
IT Trends :
Introduction to the terms:Information Technology (IT) is defined as the design, development, implementation and
management of computer-based information systems, particularly software applications andcomputer hardware. Today, it has grown to cover most aspects of computing and technology.
The largest firms globally include IBM, HP, Dell and Microsoft.
The Information Technology-Enabled Services (ITES) industry provides services that are
delivered over telecom or data network to a range of external business areas. Examples of suchbusiness process outsourcing (BPO) include customer service, web-content development, back
office management and network consultancy etc.
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Employment trends As per the Economic Survey 2011-12, the IT/ITeS industries has added7.96 lakh jobs in one year, in the period ending September 2011. According to NASSCOM,
employee base in the rural areas is expected to increase by over 10 times by 2013-14, comparedto 5000 in 2009-10.
According to a customer poll conducted by Booz and Co, India is the most preferred destination
for engineering offshoring, which are encouraging foreign companies to offshore completeproduct responsibility to Indian ITeS companies.
Hyderabad is fast becoming the IT/ITes hub of India with new players hankering to get afoothold here, and existing players continuing to hire aggressively. Large companies such asInfosys, TCS, Genpact, Deloitte, Facebook, Bank of America, Thomson Reuters, Amazon,
Google, Cognizant, Franklin Templeton among others, are growing their presence in the state.
Internet trendsMore recently, online retailing, cloud computing and e-commerce are leading to rapid growth in
the IT industry. Online shopping is fast gaining popularity with the emergence of internet
retailing and e-commerce.
According to the Internet and Mobile Association of India (IAMAI) the number of Internet usersin the country is more than 121 million, out of which 17 million are online shoppers. Increasing
internet penetration and affordability for personal computers has led to this rapid numbers, andthese are expected to triple by 2015.According to IAMAI, online sales of branded apparel almost doubled in volume to 4.99 million
pieces during April 2012, as against 2.54 million in the same month a year ago. Also, E-ticketing
continued to grow with irctc.com recording 5.56 million bookings in April, 2012, as compared to2.26 million bookings in April 2011.
Government InitiativesIn the twelfth Five Year Plan (2012-17), the Department of Information Technology proposes to
strengthen and extend the existing core infrastructure projects to provide more horizontal
connectivity, build redundancy connectivity, undertake energy audits of State Data Centers
(SDCs) etc. The core infrastructure including fibre optic based connectivity will be leveragedand additional 150,000 Common Service Centres (CSCs) will be setup to create the right
Governance and service delivery ecosystem at the Panchayats.
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Factors leading to growth in the IT/ITes sector are:
Low operating costs and tax advantage.
Favourable government policies.
Technically qualified personnel easily available in the country.
Rapid adoption of IT technologies in major sectors as Telecom, Manufacturing andBFSI.
Strong growth in export demand from new verticals and non-traditional sectors as publicsector, media and utilities.
Company Profile:
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Unicom Infotel Pvt. Ltd. was formed in September 1996 by a group of Young Professional
from the field of telecommunications and information technology from India's leading
universities and Private industries.
Unicom is a part of progressive group of companies having diverse operations ranging from
design, development and manufacturing of complex engineering goods to vast segments ofpharmaceuticals, food processing, chemicals, dyes and power generation, to name a few.
To position Unicom as India's leading enterprise systems and solutions provider.
It is People who drive our business growth forward-providing the innovation, inspiration and
skills to compete effectively in today's demanding commercial environment. The dedication
found within every department of Unicom is the key to realizing our ultimate goal.
At Unicom we follow a policy of providing superior service. Our dedicated and specialized team
of professionals undertands and attends to your requirements.
We offer a comprehensive range of technologies that meets the highest standarts and optimizes
evolving workplaces to attain the desired results.
Alliances: The companies alliances are as follows:
Siemens
We provide software solutions across the IT service chain, fromconsulting and system integration to IT infrastructure management in
the areas of telecommunications, healthcare, manufacturing, public
sector, utilities & government.
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Cisco
Cisco Systems, Inc. is the worldwide leader in networking for the
Internet. Cisco hardware, software, and service offerings are used to
create Internet solutions that allow individuals, companies, and
countries to increase productivity, improve customer satisfaction and
strengthen competitive advantage.
Canon
Canon is a world leader in imaging technologies and markets 140
comprehensive range of sophisticated and contemporary digital
imaging products in the country. These include photocopiers, multi-functional peripherals, fax-machines, inkjet and laser printers, scanners,
All-in-ones and more.
Polycom
Companies choose Polycom for solutions that enable their
geographically dispersed workforces to communicate and collaborate
more effectively and productively over distances. Using Polycom
telepresence, video, and voice solutions and services, people connect
and collaborate from their desktops, meeting rooms, class rooms, and
mobile settings.
Riso
RISO, Inc. is a world leader in digital printing solutions, with awardwinning printing technologies that are at the forefront of the printingequipment industry. RISO printers help improve productivity, increase
versatility, and reduce costs.
http://www.unicominfotel.com/cisco_partner_page.htmhttp://www.unicominfotel.com/cisco_partner_page.htmhttp://www.unicominfotel.com/cisco_partner_page.htm -
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BACKGROUND :
In 1995, Unicom Infotel Pvt Ltd named as Incom office automation.Was setup in the country. Since
then, Unicom has grown in strength to become one of Indias leading player in the areas of documentmanagement and imaging solutions, Telecommunication Systems, High Speed In-house Heavy Duty
automatic master printers and networking solutions. Late 2006 it is renamed as Unicom Infotel Pvt
Ltd.
Today, Unicom Infotel is an ISO 9001:2000 Certified company having highly skilled sales and
services force across the country and its USP is the sales and after sales service. The range of products
offered by Unicom is extremely diverse and includes Risography Digital Duplicator, Consumables,
Canon Copiers/ Printers/ Facsimile Machines/ Scanners/ Multifunctional Device, Siemens Digital
Communication Systems, Polycom Video Conferencing Systems, Networking and Projectors. A
hallmark of Unicoms product portfolio is that- its products are built on convergence of technologies to
offer multi-functionality at exceptionally high resolution.
NATURE OF BUSINESS CARRIED :
VISION,MISSION AND QUALITY
POLICY :
VisionTo position Unicom as India's leading enterprise systems and solutions provider & also to establish
Unicom as a Respectable Organization in the field of Telecommunication, Network Solutions, IT and OA
space
Mission To Provide a Synergy of Technology & Solutions for Evolving Workplaces
PRODUCT/SERVICE PROFILE :
Products:
Office automation products:
1. RISO (Digital duplicator) Master
Ink2. CISCO (Networking)
Switches
Cables
Raoters
3. CANON (Digital copier:- colour and B/W)
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Drums
Toners
Mono Cartridges4. SIEMENS ( EPPBX)
5. LENOVA
Services:1. Communication:
Digital Telecom Solutions
In today's globally connected society, clear, accurate and timely communication has become
increasingly important in driving knowledge, decision and actions.
Significant advances in technology have fueled an urgent need for enhanced communication. For
integrating voice, data and video solutions we offer technically advanced communication servers
built on an IP-ready platform enabling your business to adopt a practical approach toconvergence. It provides open standards for both pure Internet Protocol (IP) and Hybrid Systems,
preserving maximum choice.
The sucess of a business directly depends upon its responsiveness to the increasingly demending
customer. Implementing a Contact Center helps increase efficiency, provide better service and in
turn gain customer loyalty.
Our solutions are ideal for organizations handling any kind of calls be it customer care, support
center, help-desk or telemarketing. A contact center dramatically improves call service levels,
enhances agent productivity and customer satisfaction.
We offer all the component of a contact center on a single platform, minimizing integrating issue
and reducing cost of ownership.
Automatic Call Distribution
Interactive Voice Response SystemManagement Information System
Call Management Services
While less than 25% of all telephone calls connect with the intended call recipient, the
consequence of slow message returns, misunderstood or lost message could mean a further loss of
business. That's where communication technology takes over to increase productivity and
improve corporate communications, at significantly lower cost.
We offer an advanced, scalable voice-processing platform that proivdes a package of Auto-
Attendant Voice Mail & Fax Mail Facility. It integrates with the existing telephone system to
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deliver an impressive array of messaging solutions
We offer complete solution for residential & commercial complexes in terms of security, paging,intercom, & channel music.This platform is developed indigenously with ICE (Information
Communication Entertainment) application using the latest modular architecture. It all comes in
one-sleek robust package that offers security form the front gate to each doorstep, personalized
communication throughout the complex and reccuring economy to budget conscious societies.
2. Networking:
Focusing on your Specifications
Today business need to focus on the IT basis- the supporting infrastructure, that will bear the load
and distribute vital inforamtion. Organizations expect their IT investment to strike their bottom
line; to increase sales, decrease operational costs and imporve product quality.
Our Network Assessment and Optimization Services provide a proven accurate method to designand improve performances across the full range of network operational areas.
Our network of strategic partners enable us to provide clients with a portfolio of network
solutions and services which are unmatched by any other single organization.
We provide all resources, infrastructure and processes that enterprises need to successfully deploy
highly integrated voice, data, multi-media and IP networks.
Unicom's working model encompasses staging, project management and implementation of all
major network releated components such as:
Network Design
Structured CablingHardware
Integration & ManagementAsset Identification & Management
Conversing with colleague across the globe right from your PC over an IP based communication
network needs the right setup. With the right infrastructure and the right amount of bandwidth, thepossiblities and endless.
Managing all the steps involved in "customized convergence" can be a daunting proposition. We
are committed to provide adequate internet bandwidth to our customers.
Today the IT departments are facing tremendous challenges to ensure high availability, reliable,
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scalable & performance based networks (voice+data) that should have minimum downtime,
thereby avoiding impact on productivity and disrupting business operations.
The focus is on critically important cabling infrastructure and its maintenance.
We offer services that meet your unique maintenance requirements starting with providing back
end technical support to your in house staff, to outsourcing your entire maintenance solutions. Our
maintenance services address all the technologies in your network, from legacy systems to
voice/data convergence.
3. Printing & Copying:
Photocopies
From state-of-the-art digital imaging technology and the latest software solutions, to high volume
production printing systems, Unicom offers today's most innovative and enduring Solutions. Weanalyze the document workflow, printing and copying systems and respond with a specific plan
for streamlining and integrating these processes. Thus we put the best tecnology to work for our
customers.
Unicom brings you the full range of the world's most dependable copiers and digital
multifunctional office systems. You can count on us for everything from personal desk-top
printers to high-speed copiers and get superior performance at a lower cost.
Digital printers with computer interfaces offer a low cost alternative to expensive printing
machines without affecting the print quality or reliability. These canl print on paper, envelopes,
etc at speeds of upto 130 copies per minute. Printing through this method can save upto 80% ascompared to copying costs.They are ideal for high volume jobs that are too big for copiers or laser
printers and too small to be sent to an outside offset printing company.
Color can make all the difference in presentation. Impressive color graphics and unforgetablecolor images are often just the edge you need to increase productivity in bussiness. We offer
color-printing solutions for small to medium-sized enterprises and corporate houses with
affordable, high performance multi-function machines that will put the power of colour to work
for you.
For managing your high volume documentation and image production, we offer solutions apart
from purchase of assets.
Whether the best solution for you is to purchase, lease or rent, with or without manpower, we
offer multiple solutions for your specific needs through our Customized Facility and Asset
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Management Program.
4. Audio Visual Integration:
Video Conferencing
Think of it as a virtual office that provides mission-critical business communications on multiple
networks anywhere, anytime between office, conference rooms, wireless laptops and cell phones.
We can offer customized solutions where, With the click of a mouse, you'll make timely,
important decisions and plans by holding face-to-face video meetings or crystal-clear conferencecalls. You can also share or exchange documents and messages, either by video or over the web.
With gradually expanding organizations, the need is to meet the ongoing requirements in
board/conference rooms. The technology and solutions requires managing and delivering
information in terms of multi-media presentations and remote meetings.
Integrating them with other systems like advanced control system, screens, electronic white
boards, enhanced video conferencing, and intuitive touch panels with dynamic lighting etc. gives
you professional, centralized, and customized solutions.
Whether it is entry level, single room or a large corporate house that has a different seating
capacity conference rooms, we offer solutions that maximize these applications and make them
look simple and professional.
In the world of conference/boardrooms, exhibitions, product lauches, entertainment venues etc.
projectors are the medium professionals are inclined to use every time.
We offer the latest range of projector models that suits the individual as well as corporates to be
able to present the cases in the most persuasive manner.
Our digital lifestyle devices provides state-of-the-art new generation LCD Monitors based on your
needs. Also you can expertise perfect digital sensory immersion Display Panels at home, business
presentations, hotel rooms, educational training centers, and malls or public area.
Considering factors such as size, aesthetic looks and multimedia can make all the difference infinding the right display for the high-profile application. As new technology enters the market
constantly, we explore every option for our customers.
5. Mobility & security:
Wireless CommunicationThe process of going mobile has come a long way since the advent of technology. Working in or
out of the office is now more secure, more efficient and more cost-effective than many business
may realize. With mobility solutions installed in the workplace, employees have the freedom to
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work from anywhere in the office which can increase their efficiency.
While each business has unique communication challenges, increased mobility is something any
business could use to its advantage. There are mainly two categories into which mobility can be
classified.
We offer voice based wireless solutions that can be integrated within the building/campus
allowing mobile users to stay in touch when away from desk or when visiting other
departments/locations. The customers get benefits not only from "no air time charge" for securemobile communication but also reduced cell phone expenses as customer can run voice over
existing data network.
Wireless Local Area Network solution enables enterprises to offer wireless connectivity anytime,
anywhere. The technology provides a cost-effective, flexible solution, which delivers goodperformance with resilience for high sound quality over the wireless network.
Also the wireless LAN can be seamlessly integrated with IP infrastructure so as to give the userthe freeedom to roam throughout the work-place while providing all the features and functionality
of IP desk phones.
We have the expertise to offer solutions in work-places where both the above platform can be
independently and seamlessly integrated over existing private as well as public networks.
Information security is a concern for all organizations. Today, expanding organizations use their
Internet & network applications to reach their existing as well as potential customers quickly &cost-efficiently. At the same time, increasing threats to security disrupt business operations. This
in turn afffects productivity & impacts customer relationship. Hence it is important to have a
network that is reliable and secure. It is equally important that the network be flexible & scalable
to accommodate future growth.
By integrating security policies along with the network, it will not only have control over thre
security threats but will also impart tighter integration with the network. This will eventually
provide thorough protection to all parts of the organizationals infrastructure.
Therefore security acts as an investment, reducing potential losses.
Our security helps keep system up-to-date with configurations and virus definitions and protects
the company's personnel and clientele records. We offer technologies that proivide secure access
to information from security policies compliant systems regardless of where and how the user
accesses the network.
6. Customer support:
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Customer Relationship Management
In today's clustered competition, the business that revolves around the customer has the edge
over others. It is essential to be skilled at market engineering and not just product engineering.
We too believe in the same and conduct regular customer satisfaction surveys to keep ourselves
updated .These help us to keep a tab on the needs, sudden changes in demand and resources andfulfill customers needs.
Technical Expertise
Our support team recieves extensive ongoing technical training to stay on top of industry trends
and products. In addition, we invest on skill development and program management resources toverify the service levels being provided to our clients.
Total Quality Management
We are dedicate to total quality management. An example is our daily operations reports, which
tracks critical day-to-day qualities of response times, technical call per day & post service
equipment performance.
Becoming the Partner of Choice
By forging the right alliance and managing strategic relationships with the technology partners,
we have developed the expertise to put today's technology to work, allowing our customers the
competitive edge while they enjoy our umcompromising service.
AREA OF OPERATION :
Nationally, Unicom Infotel Pvt. Ltd services are undertaken from the head office located in MUMBAI.
The major area which they cover are ANDHRA PRADESH (80%), BIDAR and RAICHUR they also
handle the southern branch companies. The following are the branches located in different areas allover
the nation:
Head office Mumbai
Tel:+912240073000/28575677
Fax:+912228575637
Email: info@unicominfotel.com
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Kolkata
Delhi
Bangalore
Chennai
Mumbai
Bhubaneswar
Hyderabad
No. 14, Ishaq Colony,Near AOC Kirkee
Gate,
West Marredpally, Ghanshyam Super
Market, Secunderabad 15Tel.: + 91 40 40354035
Pune
Coimbatore
Cochin
Ahmedabad
A glimpse of the companies esteemed clients from the various sectors :
Air India
Arvind Mafatlal Group
Blackstone Advisors
Bureau Veritas
CKB Shipping
CRISIL
DHL Excel Logistics
Dr,Reddy's Laboratories
Edelweiss Capital
Express Cargo
General Atlantic
Glaxo Smithkline
Hindustan Times
Hutch Telecom
Hyundai Marine
ICICI Bank
Indian Institute Of Planning
Management
Invensys
Joyce Myer Ministries
K.Raheja Corporation
Kuoni Travels
Links International
Malaysian Airlines
Navneet Publication Ltd.
Orinoco Marine Consultancy
P & O Ports
Parekh Marine Agency
Ramee Group Of Hotels
Sharekhan SSKI
Singhad Technical Education Society
State Bank Of India
State Bank Of Hyderabad
Talati & Panthaky
Tata Strategic Management Group
TCG Software Services
The Cleaning Corporation Of India
Thai Airways International
UHDE India
ZIM Integrated Shipping
OWNERSHIP PATTERN :Unicom infotel Pvt ltds ownership pattern : They are into partnership form,the following are the names of patners:
1. CEO: Mr. Bharath Thakkar
2. Mr.Vaidyanathan ( Director, Hyd-South Area)
3. Mr. Vinod(North-East)
4. Mr.T.R.Vasudevan
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5. Mr.Jay Thakkar
6. Mr.Sathyam
COMPETITORS INFORMATION :There are many more numbers of competitors in automation sector, the important
competitors are as follows:
1. CANON:
RICOH
XEROX
SHARP
KYCERAMITA
2. RISO:
RICOH
HCL(duplo)
3. SIEMENS:
PANASONIC
CRYSTAL
NEC
ALCATEL
AVYA
4. CISCO:
5. LENOVA:
HP
SONY
DELL
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INFRASTRUCTURAL FACILITIES :
Unicom infotel pvt ltd is a company which is not only aims to achieve greater
profits, but also to takes into consideration the comfort level of its employees
by providing at most facility.Below are the names of few of the facilities toname a few. The facilities like:
Medical facility
Insurance, Claims ( Accidents)
Transpotation: Petrol and Deasel, Accomodation charges (travelling for
official work)
Desktops with internet connection
Dress codes are also provided .
Child education.
ACHIEVEMENTS/AWARDS :
1. RISO:
No1 position in Bangkok Bonanza 2005-06
No.1 position for Consumables FY2009-10
Recognized Reseller 2010-11
Rewards and Recognition
No.1 R3 Channel partner (Machine,Consumables units & value)
Recognized Reseller 4****
2. LENOVA:
Valued Corporated Business Patners
Certificate of Appriciation in 2012 for making No.1 PC Brand in India for the
JFM Quarter
3. CANON:
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Certificate of Achievements- Top Revenue-2011 award
National award 2010 for highest achievement in OIS Consumable Sales.
4. CISCO:
Major Patner for sales & services
0
WORKFLOW MODEL :
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SALES WORKFLOW MODEL :
DirectBilling Arrangement
of products
from dealers
Raise
Invoice
Inwards Of the
materialStored
logistics
Stock
registered
Product
verificatio
n
Products arehanded
over to
customers
by sales
persons
Product
Installati
on
Payme
nt
OrderSales
persons
Carried by A/C
section
On non-
availabilityOn available
Check availability of
stock
Customer
Requirements
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SERVICES WORKFLOW MODEL :
FUTURE GROWTH AND PROSPECTUS :
n
CustomerComplaint Callcordinator
Record
thecomplaint
s
Pass the
messageto service
engg.
Go to
Site
visit
and
rectify
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To achieve growth, the sector has to continue to re-invent itself and strive
for that extra mile, through new business tieups, global
companies, partnerships and transformation.
We will need to rise up to the new challenges and put in dedicated efforts
toward providing more and more of end-to-end solutions to the clients tokeep the momentum going.
MCKENSYS 7S FRAME WORK :
Style :
Style: Unicom infotel pvt ltd believes that leadership is one of the most essential ingredients oforganizational success Leadership is based on high business vision and predominantly supportive
styles . Top management emphasizes on Open door policy, Continuous sharing of information,
Takes inputs from employees in decision making, & Builds personal rapport with employees
Staff :
Staff : Unicom infotel pvt ltd is in knowledge-based industry, it focuses on the quality of the
human resources At the entry level, it emphasizes on Selecting candidates who find the
company's meritocratic culture satisfying, Technical skills, and High level of learn ability. The
company emphasizes on training and development of its employees on continuous basisThere are 42 number of total employee among which 1 director, 7 are at managerial
position, 31 are at executive level and remaining 3 are at lower level. The company emphasizeson training and development of its employees on continuous basis
Strategy: :
Strategy: Unicom infotel pvt ltd
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has adopted a client-focused and customer satisfaction strategy to achieve growth in the present
office automation company and driven model rather than cost-differentiating model Increase
business from existing and new clients
Shared Values :
Shared Values: Values are important part of Unicom infotel pvt ltds organizational cultureCustomer Delight Leadership by Example Integrity and Transparency Fairness Pursuit of
Excellence, Honesty and Decipline.
Organizational Structure :
Organizational Structure: Everyone is known as associates irrespective of his position in thecompany. Sales and services is undertaken through teams and the constitution of teams is based
on the principle of flexibility and efficiency.
Mr. Bharath
Thakkar(CEO)
CEO
Mr.Vaidyanath
an (South)
Mr.Vinod(North-East)
Mr.Sathyam
Mr.Jay Thakkar
Mr.T.R.Vasudevan
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Skills :Skill is the ability, knowledge, understanding and judgement to accomplish a task, skill may be
defined as what the company does best; the distinctive copability and competencies that reside in
the organisation.
The company sales are trained to deal in their specifiad task.The current employeesare expertize in approaching customers properly and giving efficient Services.
]System :
Director
HR
Manager
Manager
Senior
Executive
TerritoryMgr
Senior
Manager
Sales & services
Dept
Finance
Manager
Junior
Executive
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SWOT ANALYSIS :
STRENGTHS :
The company is recruited with youth technical and skilled staff
Impressive list of clientents.
Retention of the manpower is best in the industry.
Delivery capabilities and client satisfaction.
Sound Market share
Pricing
WEEKNESSES :
.
Domestic market is huge but underdeveloped.
OPPORTUNITIES :
The company due to the consultancy area.
Youth potential in the domestic market.
The emerging technologies like cloud computing and
telecommunication services.
THREATS :
Increase in the cost of human capital.
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Slowdown in the economy.
Competition by local companies in the domestic market.
Presence of big companies in the nation and global market.
Low explosure to telecom or technical sector (only 30%).
Slowdown in the market of financial service sector.
ANALYSIS OF FINANCIAL
STATEMENT :
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