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PART A

INDUSTRY PROFILE

IT Trends :

Introduction to the terms:Information Technology (IT) is defined as the design, development, implementation and

management of computer-based information systems, particularly software applications andcomputer hardware. Today, it has grown to cover most aspects of computing and technology.

The largest firms globally include IBM, HP, Dell and Microsoft.

The Information Technology-Enabled Services (ITES) industry provides services that are

delivered over telecom or data network to a range of external business areas. Examples of suchbusiness process outsourcing (BPO) include customer service, web-content development, back

office management and network consultancy etc.

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Employment trends As per the Economic Survey 2011-12, the IT/ITeS industries has added7.96 lakh jobs in one year, in the period ending September 2011. According to NASSCOM,

employee base in the rural areas is expected to increase by over 10 times by 2013-14, comparedto 5000 in 2009-10.

According to a customer poll conducted by Booz and Co, India is the most preferred destination

for engineering offshoring, which are encouraging foreign companies to offshore completeproduct responsibility to Indian ITeS companies.

Hyderabad is fast becoming the IT/ITes hub of India with new players hankering to get afoothold here, and existing players continuing to hire aggressively. Large companies such asInfosys, TCS, Genpact, Deloitte, Facebook, Bank of America, Thomson Reuters, Amazon,

Google, Cognizant, Franklin Templeton among others, are growing their presence in the state.

Internet trendsMore recently, online retailing, cloud computing and e-commerce are leading to rapid growth in

the IT industry. Online shopping is fast gaining popularity with the emergence of internet

retailing and e-commerce.

According to the Internet and Mobile Association of India (IAMAI) the number of Internet usersin the country is more than 121 million, out of which 17 million are online shoppers. Increasing

internet penetration and affordability for personal computers has led to this rapid numbers, andthese are expected to triple by 2015.According to IAMAI, online sales of branded apparel almost doubled in volume to 4.99 million

pieces during April 2012, as against 2.54 million in the same month a year ago. Also, E-ticketing

continued to grow with irctc.com recording 5.56 million bookings in April, 2012, as compared to2.26 million bookings in April 2011.

Government InitiativesIn the twelfth Five Year Plan (2012-17), the Department of Information Technology proposes to

strengthen and extend the existing core infrastructure projects to provide more horizontal

connectivity, build redundancy connectivity, undertake energy audits of State Data Centers

(SDCs) etc. The core infrastructure including fibre optic based connectivity will be leveragedand additional 150,000 Common Service Centres (CSCs) will be setup to create the right

Governance and service delivery ecosystem at the Panchayats.

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Factors leading to growth in the IT/ITes sector are:

Low operating costs and tax advantage.

Favourable government policies.

Technically qualified personnel easily available in the country.

Rapid adoption of IT technologies in major sectors as Telecom, Manufacturing andBFSI.

Strong growth in export demand from new verticals and non-traditional sectors as publicsector, media and utilities.

Company Profile:

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Unicom Infotel Pvt. Ltd. was formed in September 1996 by a group of Young Professional

from the field of telecommunications and information technology from India's leading

universities and Private industries.

Unicom is a part of progressive group of companies having diverse operations ranging from

design, development and manufacturing of complex engineering goods to vast segments ofpharmaceuticals, food processing, chemicals, dyes and power generation, to name a few.

To position Unicom as India's leading enterprise systems and solutions provider.

It is People who drive our business growth forward-providing the innovation, inspiration and

skills to compete effectively in today's demanding commercial environment. The dedication

found within every department of Unicom is the key to realizing our ultimate goal.

At Unicom we follow a policy of providing superior service. Our dedicated and specialized team

of professionals undertands and attends to your requirements.

We offer a comprehensive range of technologies that meets the highest standarts and optimizes

evolving workplaces to attain the desired results.

Alliances: The companies alliances are as follows:

Siemens

We provide software solutions across the IT service chain, fromconsulting and system integration to IT infrastructure management in

the areas of telecommunications, healthcare, manufacturing, public

sector, utilities & government.

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Cisco

Cisco Systems, Inc. is the worldwide leader in networking for the

Internet. Cisco hardware, software, and service offerings are used to

create Internet solutions that allow individuals, companies, and

countries to increase productivity, improve customer satisfaction and

strengthen competitive advantage.

Canon

Canon is a world leader in imaging technologies and markets 140

comprehensive range of sophisticated and contemporary digital

imaging products in the country. These include photocopiers, multi-functional peripherals, fax-machines, inkjet and laser printers, scanners,

All-in-ones and more.

Polycom

Companies choose Polycom for solutions that enable their

geographically dispersed workforces to communicate and collaborate

more effectively and productively over distances. Using Polycom

telepresence, video, and voice solutions and services, people connect

and collaborate from their desktops, meeting rooms, class rooms, and

mobile settings.

Riso

RISO, Inc. is a world leader in digital printing solutions, with awardwinning printing technologies that are at the forefront of the printingequipment industry. RISO printers help improve productivity, increase

versatility, and reduce costs.

http://www.unicominfotel.com/cisco_partner_page.htmhttp://www.unicominfotel.com/cisco_partner_page.htmhttp://www.unicominfotel.com/cisco_partner_page.htm

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BACKGROUND :

In 1995, Unicom Infotel Pvt Ltd named as Incom office automation.Was setup in the country. Since

then, Unicom has grown in strength to become one of Indias leading player in the areas of documentmanagement and imaging solutions, Telecommunication Systems, High Speed In-house Heavy Duty

automatic master printers and networking solutions. Late 2006 it is renamed as Unicom Infotel Pvt

Ltd.

Today, Unicom Infotel is an ISO 9001:2000 Certified company having highly skilled sales and

services force across the country and its USP is the sales and after sales service. The range of products

offered by Unicom is extremely diverse and includes Risography Digital Duplicator, Consumables,

Canon Copiers/ Printers/ Facsimile Machines/ Scanners/ Multifunctional Device, Siemens Digital

Communication Systems, Polycom Video Conferencing Systems, Networking and Projectors. A

hallmark of Unicoms product portfolio is that- its products are built on convergence of technologies to

offer multi-functionality at exceptionally high resolution.

NATURE OF BUSINESS CARRIED :

VISION,MISSION AND QUALITY

POLICY :

VisionTo position Unicom as India's leading enterprise systems and solutions provider & also to establish

Unicom as a Respectable Organization in the field of Telecommunication, Network Solutions, IT and OA

space

Mission To Provide a Synergy of Technology & Solutions for Evolving Workplaces

PRODUCT/SERVICE PROFILE :

Products:

Office automation products:

1. RISO (Digital duplicator) Master

Ink2. CISCO (Networking)

Switches

Cables

Raoters

3. CANON (Digital copier:- colour and B/W)

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Drums

Toners

Mono Cartridges4. SIEMENS ( EPPBX)

5. LENOVA

Services:1. Communication:

Digital Telecom Solutions

In today's globally connected society, clear, accurate and timely communication has become

increasingly important in driving knowledge, decision and actions.

Significant advances in technology have fueled an urgent need for enhanced communication. For

integrating voice, data and video solutions we offer technically advanced communication servers

built on an IP-ready platform enabling your business to adopt a practical approach toconvergence. It provides open standards for both pure Internet Protocol (IP) and Hybrid Systems,

preserving maximum choice.

The sucess of a business directly depends upon its responsiveness to the increasingly demending

customer. Implementing a Contact Center helps increase efficiency, provide better service and in

turn gain customer loyalty.

Our solutions are ideal for organizations handling any kind of calls be it customer care, support

center, help-desk or telemarketing. A contact center dramatically improves call service levels,

enhances agent productivity and customer satisfaction.

We offer all the component of a contact center on a single platform, minimizing integrating issue

and reducing cost of ownership.

Automatic Call Distribution

Interactive Voice Response SystemManagement Information System

Call Management Services

While less than 25% of all telephone calls connect with the intended call recipient, the

consequence of slow message returns, misunderstood or lost message could mean a further loss of

business. That's where communication technology takes over to increase productivity and

improve corporate communications, at significantly lower cost.

We offer an advanced, scalable voice-processing platform that proivdes a package of Auto-

Attendant Voice Mail & Fax Mail Facility. It integrates with the existing telephone system to

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deliver an impressive array of messaging solutions

We offer complete solution for residential & commercial complexes in terms of security, paging,intercom, & channel music.This platform is developed indigenously with ICE (Information

Communication Entertainment) application using the latest modular architecture. It all comes in

one-sleek robust package that offers security form the front gate to each doorstep, personalized

communication throughout the complex and reccuring economy to budget conscious societies.

2. Networking:

Focusing on your Specifications

Today business need to focus on the IT basis- the supporting infrastructure, that will bear the load

and distribute vital inforamtion. Organizations expect their IT investment to strike their bottom

line; to increase sales, decrease operational costs and imporve product quality.

Our Network Assessment and Optimization Services provide a proven accurate method to designand improve performances across the full range of network operational areas.

Our network of strategic partners enable us to provide clients with a portfolio of network

solutions and services which are unmatched by any other single organization.

We provide all resources, infrastructure and processes that enterprises need to successfully deploy

highly integrated voice, data, multi-media and IP networks.

Unicom's working model encompasses staging, project management and implementation of all

major network releated components such as:

Network Design

Structured CablingHardware

Integration & ManagementAsset Identification & Management

Conversing with colleague across the globe right from your PC over an IP based communication

network needs the right setup. With the right infrastructure and the right amount of bandwidth, thepossiblities and endless.

Managing all the steps involved in "customized convergence" can be a daunting proposition. We

are committed to provide adequate internet bandwidth to our customers.

Today the IT departments are facing tremendous challenges to ensure high availability, reliable,

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scalable & performance based networks (voice+data) that should have minimum downtime,

thereby avoiding impact on productivity and disrupting business operations.

The focus is on critically important cabling infrastructure and its maintenance.

We offer services that meet your unique maintenance requirements starting with providing back

end technical support to your in house staff, to outsourcing your entire maintenance solutions. Our

maintenance services address all the technologies in your network, from legacy systems to

voice/data convergence.

3. Printing & Copying:

Photocopies

From state-of-the-art digital imaging technology and the latest software solutions, to high volume

production printing systems, Unicom offers today's most innovative and enduring Solutions. Weanalyze the document workflow, printing and copying systems and respond with a specific plan

for streamlining and integrating these processes. Thus we put the best tecnology to work for our

customers.

Unicom brings you the full range of the world's most dependable copiers and digital

multifunctional office systems. You can count on us for everything from personal desk-top

printers to high-speed copiers and get superior performance at a lower cost.

Digital printers with computer interfaces offer a low cost alternative to expensive printing

machines without affecting the print quality or reliability. These canl print on paper, envelopes,

etc at speeds of upto 130 copies per minute. Printing through this method can save upto 80% ascompared to copying costs.They are ideal for high volume jobs that are too big for copiers or laser

printers and too small to be sent to an outside offset printing company.

Color can make all the difference in presentation. Impressive color graphics and unforgetablecolor images are often just the edge you need to increase productivity in bussiness. We offer

color-printing solutions for small to medium-sized enterprises and corporate houses with

affordable, high performance multi-function machines that will put the power of colour to work

for you.

For managing your high volume documentation and image production, we offer solutions apart

from purchase of assets.

Whether the best solution for you is to purchase, lease or rent, with or without manpower, we

offer multiple solutions for your specific needs through our Customized Facility and Asset

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Management Program.

4. Audio Visual Integration:

Video Conferencing

Think of it as a virtual office that provides mission-critical business communications on multiple

networks anywhere, anytime between office, conference rooms, wireless laptops and cell phones.

We can offer customized solutions where, With the click of a mouse, you'll make timely,

important decisions and plans by holding face-to-face video meetings or crystal-clear conferencecalls. You can also share or exchange documents and messages, either by video or over the web.

With gradually expanding organizations, the need is to meet the ongoing requirements in

board/conference rooms. The technology and solutions requires managing and delivering

information in terms of multi-media presentations and remote meetings.

Integrating them with other systems like advanced control system, screens, electronic white

boards, enhanced video conferencing, and intuitive touch panels with dynamic lighting etc. gives

you professional, centralized, and customized solutions.

Whether it is entry level, single room or a large corporate house that has a different seating

capacity conference rooms, we offer solutions that maximize these applications and make them

look simple and professional.

In the world of conference/boardrooms, exhibitions, product lauches, entertainment venues etc.

projectors are the medium professionals are inclined to use every time.

We offer the latest range of projector models that suits the individual as well as corporates to be

able to present the cases in the most persuasive manner.

Our digital lifestyle devices provides state-of-the-art new generation LCD Monitors based on your

needs. Also you can expertise perfect digital sensory immersion Display Panels at home, business

presentations, hotel rooms, educational training centers, and malls or public area.

Considering factors such as size, aesthetic looks and multimedia can make all the difference infinding the right display for the high-profile application. As new technology enters the market

constantly, we explore every option for our customers.

5. Mobility & security:

Wireless CommunicationThe process of going mobile has come a long way since the advent of technology. Working in or

out of the office is now more secure, more efficient and more cost-effective than many business

may realize. With mobility solutions installed in the workplace, employees have the freedom to

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work from anywhere in the office which can increase their efficiency.

While each business has unique communication challenges, increased mobility is something any

business could use to its advantage. There are mainly two categories into which mobility can be

classified.

We offer voice based wireless solutions that can be integrated within the building/campus

allowing mobile users to stay in touch when away from desk or when visiting other

departments/locations. The customers get benefits not only from "no air time charge" for securemobile communication but also reduced cell phone expenses as customer can run voice over

existing data network.

Wireless Local Area Network solution enables enterprises to offer wireless connectivity anytime,

anywhere. The technology provides a cost-effective, flexible solution, which delivers goodperformance with resilience for high sound quality over the wireless network.

Also the wireless LAN can be seamlessly integrated with IP infrastructure so as to give the userthe freeedom to roam throughout the work-place while providing all the features and functionality

of IP desk phones.

We have the expertise to offer solutions in work-places where both the above platform can be

independently and seamlessly integrated over existing private as well as public networks.

Information security is a concern for all organizations. Today, expanding organizations use their

Internet & network applications to reach their existing as well as potential customers quickly &cost-efficiently. At the same time, increasing threats to security disrupt business operations. This

in turn afffects productivity & impacts customer relationship. Hence it is important to have a

network that is reliable and secure. It is equally important that the network be flexible & scalable

to accommodate future growth.

By integrating security policies along with the network, it will not only have control over thre

security threats but will also impart tighter integration with the network. This will eventually

provide thorough protection to all parts of the organizationals infrastructure.

Therefore security acts as an investment, reducing potential losses.

Our security helps keep system up-to-date with configurations and virus definitions and protects

the company's personnel and clientele records. We offer technologies that proivide secure access

to information from security policies compliant systems regardless of where and how the user

accesses the network.

6. Customer support:

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Customer Relationship Management

In today's clustered competition, the business that revolves around the customer has the edge

over others. It is essential to be skilled at market engineering and not just product engineering.

We too believe in the same and conduct regular customer satisfaction surveys to keep ourselves

updated .These help us to keep a tab on the needs, sudden changes in demand and resources andfulfill customers needs.

Technical Expertise

Our support team recieves extensive ongoing technical training to stay on top of industry trends

and products. In addition, we invest on skill development and program management resources toverify the service levels being provided to our clients.

Total Quality Management

We are dedicate to total quality management. An example is our daily operations reports, which

tracks critical day-to-day qualities of response times, technical call per day & post service

equipment performance.

Becoming the Partner of Choice

By forging the right alliance and managing strategic relationships with the technology partners,

we have developed the expertise to put today's technology to work, allowing our customers the

competitive edge while they enjoy our umcompromising service.

AREA OF OPERATION :

Nationally, Unicom Infotel Pvt. Ltd services are undertaken from the head office located in MUMBAI.

The major area which they cover are ANDHRA PRADESH (80%), BIDAR and RAICHUR they also

handle the southern branch companies. The following are the branches located in different areas allover

the nation:

Head office Mumbai

Tel:+912240073000/28575677

Fax:+912228575637

Email: info@unicominfotel.com

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Kolkata

Delhi

Bangalore

Chennai

Mumbai

Bhubaneswar

Hyderabad

No. 14, Ishaq Colony,Near AOC Kirkee

Gate,

West Marredpally, Ghanshyam Super

Market, Secunderabad 15Tel.: + 91 40 40354035

Pune

Coimbatore

Cochin

Ahmedabad

A glimpse of the companies esteemed clients from the various sectors :

Air India

Arvind Mafatlal Group

Blackstone Advisors

Bureau Veritas

CKB Shipping

CRISIL

DHL Excel Logistics

Dr,Reddy's Laboratories

Edelweiss Capital

Express Cargo

General Atlantic

Glaxo Smithkline

Hindustan Times

Hutch Telecom

Hyundai Marine

ICICI Bank

Indian Institute Of Planning

Management

Invensys

Joyce Myer Ministries

K.Raheja Corporation

Kuoni Travels

Links International

Malaysian Airlines

Navneet Publication Ltd.

Orinoco Marine Consultancy

P & O Ports

Parekh Marine Agency

Ramee Group Of Hotels

Sharekhan SSKI

Singhad Technical Education Society

State Bank Of India

State Bank Of Hyderabad

Talati & Panthaky

Tata Strategic Management Group

TCG Software Services

The Cleaning Corporation Of India

Thai Airways International

UHDE India

ZIM Integrated Shipping

OWNERSHIP PATTERN :Unicom infotel Pvt ltds ownership pattern : They are into partnership form,the following are the names of patners:

1. CEO: Mr. Bharath Thakkar

2. Mr.Vaidyanathan ( Director, Hyd-South Area)

3. Mr. Vinod(North-East)

4. Mr.T.R.Vasudevan

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5. Mr.Jay Thakkar

6. Mr.Sathyam

COMPETITORS INFORMATION :There are many more numbers of competitors in automation sector, the important

competitors are as follows:

1. CANON:

RICOH

XEROX

SHARP

KYCERAMITA

2. RISO:

RICOH

HCL(duplo)

3. SIEMENS:

PANASONIC

CRYSTAL

NEC

ALCATEL

AVYA

4. CISCO:

5. LENOVA:

HP

SONY

DELL

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INFRASTRUCTURAL FACILITIES :

Unicom infotel pvt ltd is a company which is not only aims to achieve greater

profits, but also to takes into consideration the comfort level of its employees

by providing at most facility.Below are the names of few of the facilities toname a few. The facilities like:

Medical facility

Insurance, Claims ( Accidents)

Transpotation: Petrol and Deasel, Accomodation charges (travelling for

official work)

Desktops with internet connection

Dress codes are also provided .

Child education.

ACHIEVEMENTS/AWARDS :

1. RISO:

No1 position in Bangkok Bonanza 2005-06

No.1 position for Consumables FY2009-10

Recognized Reseller 2010-11

Rewards and Recognition

No.1 R3 Channel partner (Machine,Consumables units & value)

Recognized Reseller 4****

2. LENOVA:

Valued Corporated Business Patners

Certificate of Appriciation in 2012 for making No.1 PC Brand in India for the

JFM Quarter

3. CANON:

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Certificate of Achievements- Top Revenue-2011 award

National award 2010 for highest achievement in OIS Consumable Sales.

4. CISCO:

Major Patner for sales & services

0

WORKFLOW MODEL :

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SALES WORKFLOW MODEL :

DirectBilling Arrangement

of products

from dealers

Raise

Invoice

Inwards Of the

materialStored

logistics

Stock

registered

Product

verificatio

n

Products arehanded

over to

customers

by sales

persons

Product

Installati

on

Payme

nt

OrderSales

persons

Carried by A/C

section

On non-

availabilityOn available

Check availability of

stock

Customer

Requirements

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SERVICES WORKFLOW MODEL :

FUTURE GROWTH AND PROSPECTUS :

n

CustomerComplaint Callcordinator

Record

thecomplaint

s

Pass the

messageto service

engg.

Go to

Site

visit

and

rectify

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To achieve growth, the sector has to continue to re-invent itself and strive

for that extra mile, through new business tieups, global

companies, partnerships and transformation.

We will need to rise up to the new challenges and put in dedicated efforts

toward providing more and more of end-to-end solutions to the clients tokeep the momentum going.

MCKENSYS 7S FRAME WORK :

Style :

Style: Unicom infotel pvt ltd believes that leadership is one of the most essential ingredients oforganizational success Leadership is based on high business vision and predominantly supportive

styles . Top management emphasizes on Open door policy, Continuous sharing of information,

Takes inputs from employees in decision making, & Builds personal rapport with employees

Staff :

Staff : Unicom infotel pvt ltd is in knowledge-based industry, it focuses on the quality of the

human resources At the entry level, it emphasizes on Selecting candidates who find the

company's meritocratic culture satisfying, Technical skills, and High level of learn ability. The

company emphasizes on training and development of its employees on continuous basisThere are 42 number of total employee among which 1 director, 7 are at managerial

position, 31 are at executive level and remaining 3 are at lower level. The company emphasizeson training and development of its employees on continuous basis

Strategy: :

Strategy: Unicom infotel pvt ltd

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has adopted a client-focused and customer satisfaction strategy to achieve growth in the present

office automation company and driven model rather than cost-differentiating model Increase

business from existing and new clients

Shared Values :

Shared Values: Values are important part of Unicom infotel pvt ltds organizational cultureCustomer Delight Leadership by Example Integrity and Transparency Fairness Pursuit of

Excellence, Honesty and Decipline.

Organizational Structure :

Organizational Structure: Everyone is known as associates irrespective of his position in thecompany. Sales and services is undertaken through teams and the constitution of teams is based

on the principle of flexibility and efficiency.

Mr. Bharath

Thakkar(CEO)

CEO

Mr.Vaidyanath

an (South)

Mr.Vinod(North-East)

Mr.Sathyam

Mr.Jay Thakkar

Mr.T.R.Vasudevan

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Skills :Skill is the ability, knowledge, understanding and judgement to accomplish a task, skill may be

defined as what the company does best; the distinctive copability and competencies that reside in

the organisation.

The company sales are trained to deal in their specifiad task.The current employeesare expertize in approaching customers properly and giving efficient Services.

]System :

Director

HR

Manager

Manager

Senior

Executive

TerritoryMgr

Senior

Manager

Sales & services

Dept

Finance

Manager

Junior

Executive

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SWOT ANALYSIS :

STRENGTHS :

The company is recruited with youth technical and skilled staff

Impressive list of clientents.

Retention of the manpower is best in the industry.

Delivery capabilities and client satisfaction.

Sound Market share

Pricing

WEEKNESSES :

.

Domestic market is huge but underdeveloped.

OPPORTUNITIES :

The company due to the consultancy area.

Youth potential in the domestic market.

The emerging technologies like cloud computing and

telecommunication services.

THREATS :

Increase in the cost of human capital.

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Slowdown in the economy.

Competition by local companies in the domestic market.

Presence of big companies in the nation and global market.

Low explosure to telecom or technical sector (only 30%).

Slowdown in the market of financial service sector.

ANALYSIS OF FINANCIAL

STATEMENT :