lisa campbell raeann olander goodwill of southwestern pennsylvania taking an employer relations...

LISA CAMPBELLRAEANN OLANDER

GOODWILL OF SOUTHWESTERN PENNSYLVANIA

Taking an Employer Relations Approach to

Placement

History of Employer Relations at GSWPA

Large and complex organizationFeedback from employersBest practices researchTraditional placement model vs employer

relationsTraditional Placement Model Employer Relations ModelJob seeker as the primary customer and employer is a means to the end

Employer is a primary customer

Resources allocated solely to job seeker support

Resources allocated to job seeker support AND to employer relationships

Once the placement is made or the retention period is met, staff move on

Employer relations staff remain engaged with employer s over the long-term

Staff hold information close If the employer is happy, regardless of who’s job seeker is placed, it’s a win for the agency. A lot of sharing of information

Goodwill’s Employer Relations Philosophy

What do employers need?

What’s the job seekers next move?

Focus on Employer as Primary Customer

Focus is on identifying, developing, maintaining, and growing effective

relationships with area employers to advance the workforce development mission of Goodwill

SWPA

Approaches

IdentifyInitiateNurtureMaintainExpandCreate opportunitiesCreate more opportunities

Roles and Responsibilities

Jobseeker Focused Staff Employment Services System Administrator

Employment Specialist Job Coach Job Developer

Employer Focused Staff Director of Employer Relations

Employer Services Representative Public Ally/Project Coordinator

Other Staff Grants, Marketing, Department Heads and Program

Staff – Vocational Assessment, Education, Youth, etc.

Communications

Protocols Distribution lists Meetings Presentations

Tools Forms Database & Intranet

Culture Proximity Kool-aide

E-mail Banners and Forms

Funding

Funding

Goodwill Retail Stores

Contracts

Fundraising

Collaborations

Contact Information

Raeann Olander412.632.1744

raeann.olander@goodwillswpa.org

Lisa Campbell412.632.1737

lisa.campbell@goodwillswpa.org