lisa campbell raeann olander goodwill of southwestern pennsylvania taking an employer relations...
TRANSCRIPT
LISA CAMPBELLRAEANN OLANDER
GOODWILL OF SOUTHWESTERN PENNSYLVANIA
Taking an Employer Relations Approach to
Placement
History of Employer Relations at GSWPA
Large and complex organizationFeedback from employersBest practices researchTraditional placement model vs employer
relationsTraditional Placement Model Employer Relations ModelJob seeker as the primary customer and employer is a means to the end
Employer is a primary customer
Resources allocated solely to job seeker support
Resources allocated to job seeker support AND to employer relationships
Once the placement is made or the retention period is met, staff move on
Employer relations staff remain engaged with employer s over the long-term
Staff hold information close If the employer is happy, regardless of who’s job seeker is placed, it’s a win for the agency. A lot of sharing of information
Goodwill’s Employer Relations Philosophy
What do employers need?
What’s the job seekers next move?
Focus on Employer as Primary Customer
Focus is on identifying, developing, maintaining, and growing effective
relationships with area employers to advance the workforce development mission of Goodwill
SWPA
Approaches
IdentifyInitiateNurtureMaintainExpandCreate opportunitiesCreate more opportunities
Roles and Responsibilities
Jobseeker Focused Staff Employment Services System Administrator
Employment Specialist Job Coach Job Developer
Employer Focused Staff Director of Employer Relations
Employer Services Representative Public Ally/Project Coordinator
Other Staff Grants, Marketing, Department Heads and Program
Staff – Vocational Assessment, Education, Youth, etc.
Communications
Protocols Distribution lists Meetings Presentations
Tools Forms Database & Intranet
Culture Proximity Kool-aide
E-mail Banners and Forms
Funding
Funding
Goodwill Retail Stores
Contracts
Fundraising
Collaborations
Contact Information
Raeann Olander412.632.1744
Lisa Campbell412.632.1737