liberating techcomms how moving to agile empowers technical authors

Liberating TechCommsHow moving to agile empowers technical authors

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Help Desk

Admin User

Partner

Archive

Operations

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Help Desk

Admin User

Partner

Archive

Operations

“Understanding how people use your

information is the starting point for defining

an effective information architecture for

your organisation.”JoAnn Hakos

“Personas … provide a practical approach

to understanding the requirements of your

target audience.”Niranjan

Jahagirdarkos

“Personas … are often solely discussed as

tools for product definition and design, but

they are useful tools in other arenas, as

well.”Steve Calde

The incremental steps towards dynamic and embedded content

deliveryNoz Urbina

“Automation to cut out costly manual layout efforts.

Documentation processes align with agile

development processes.

More efficient, streamlined workflow.”

Andrew Westfold

$100,000 to implement DITA

Myth #1:

You need a CCMS to do DITA

Myth #2:

“An important aspect of DITA is that you

can get started with DITA and be productive

very quickly without having to first but a

CMS in place.”ELIOT KIMBER

You need a CCMS to do DITA

Myth #2:

$100,000 to implement DITA

Myth #1:

The documentation can’t be completed in the sprint

Myth #4:

“Naive managers who haven't been doing

agile long enough sometimes have the

misapprehension that documentation must

be complete at the end of every sprint.”LinkedIn Comment

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“It is a way of writing that focuses on maximising

the value to the user and minimising waste.”

Ellis Pratt

Minimum ViableProduct

Minimum ViableDocumentation

Definition of Done

All the work is done during the sprint

Myth #5:

“Agile requirements are … sufficient,

i.e. the absolute minimum required to enable

development and testing to proceed with reasonable

efficiency.” Kelly Waters

All the work happens during the sprint

Myth #5:

The documentation can’t be completed in the sprint

Myth #4:

“We must address what is actually holding

us back: how we think about our content in

the first place.”Noz Urbina

Embedded content is time consuming and expensive to maintain

Myth #6:

“Automation to cut out costly manual layout efforts.

Documentation processes align with agile

development processes.

More efficient, streamlined workflow.”

Andrew Westfold

Embedded content is time consuming and expensive to maintain

Myth #6:

50% of content marketers say biggest

problem is creating content

“Respondents overwhelmingly agreed that

high quality technical information is

important or very important with regard to

the initial purchase decision (88.7%).”IBM

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PartnerMarketing

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Operations

“We must address what is actually holding

us back: how we think about our content in

the first place.”Noz Urbina

“Do the hard stuff to make it simple”

Chris Atherton