leading remotely: getting great results wherever your team is located

Presenting Today

Kevin Eikenberry

Co-Founder

Remote Leadership

Institute

Jessica Petry

Sr. Marketing Specialist,

BizLibrary

Follow along on Twitter: #BizWebinar @BizLibrary

At the End of This Session You Will Be Able To

• Describe the biggest challenges remote leaders face.

• Define at least three ways to improve relationships remotely between your team members and you.

• Discuss the pros and cons of at least three remote communication tools.

• Explain at least five specific tactics that will reduce the anxiety of remote employees.

Why Does Good Remote Leadership Matter?

• 90%+ of major projects involve remote team members

• 75% of managers above first line supervisor have at least one remote team member

• 60%+ of managers are members of a remote team themselves

• The trend isn’t going away

Has Everything Changed?

• More the same than different

• The differences matter a lot

Remote Leadership

Leadership&

Management

Tools&

Technology

Skill&

Impact

What are the Challenges You Face?

Common Remote Challenges

• What are “they” doing?

• How are “they” doing?

• Not enough communication

• Unclear expectations• What and How

• Fewer consequences

• Less opportunity to “check in”

• (potentially) Less trust

• Faulty assumptions

We have the responsibility to overcome these

challenges

Performance Consultants Agree…

“<10 % of problems are due to a lack of capability on the part of the worker…”

- Performance Consulting, Dana and Jim Robinson

And . . .

“The fact is that the system that people work in and the interaction with people may account for 90 or 95 percent of performance.”

- W. Edwards Deming

So . . .

“We need to change the system or process since we can’t use ‘Management by Walking Around’ when your team is around the world.”

- Kevin Eikenberry

What Builds Working Relationships?

• Mutual understanding

• Frequent interaction

• Evidence of motives

• Evidence of competence

Are we talking friendships?

Building Remote Relationships

• Create clear expectations

• Create interactions

• Make intentions clear

• Build credibility

• Build connection

Building Team Relationships

• Create time and space

• Make connections

• Make it an expectation

• Make time when together

• Make time for fun

Tools of the Trade

Picking Your Tools

•Meetings and presentations

• IM/collaboration

•File sharing

•Email

•Your webcam

•Phone

Tool Selection – Things to Consider

•Richness

•Scope

•Asynchronous

•Synchronous

Why Don’t People Adopt Technology?

Helping People Adopt Technology

•Understand why

•See it used (well)

•Training and practice

•Reinforce use

•Does their boss use it?

Richness

• Multiple communication cues• Verbal

• Vocal

• Visual

• Real time communication

• Questions don’t fester

• Suffers with number of people

• Consistency of message

• Timing of message

• Speed wins

• Permanent record

Richness vs Scope

Richness of Media

Scope of Media

Face-to-Face

communication

conferencing

Individual phone

conversations

Conference calls

Voice mail

Blanket email

Hard copy

letters/memos

Web meetings

Individual email

Bettina Buechel: Using Communication Technology (Palgrave , 2001)

Wikis/ Blogs

Chat/IM

Social networking tools

Why are my remote team members anxious, nervous and stressed?

Reducing the Remote Worker’s Worries

• Set expectations with your team

• Include them more

• Hold “rich” one-on-ones

• Make a schedule- and keep it

• Be available other times

• Check in without checking up

Remote Leadership

Leadership&

Management

Tools&

Technology

Skill&

Impact

Action Plan

•Reflection and application

•Your best first step

•When?

•How else can we help?

A Special Offer

http://www.remarkablelearning.com/remote-offer

Contact Us…

Kevin@KevinEikenberry.com

http://RemoteLeadershipInstitute.com

http://KevinEikenberry.com

Twitter: @LeadingRemotely @KevinEikenberry

YouTube: http://RemoteLeadershipInstitute.com/YouTube

Questions?

Remote Leadership – 18 Course Series

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Join us for future webinars!

www.bizlibrary.com/webinars

For Upcoming and On-Demand Webinars

Presenting Today

Kevin Eikenberry

Co-Founder

Remote Leadership

Institute

Jessica Petry

Sr. Marketing Specialist,

BizLibrary

Follow along on Twitter: #BizWebinar @BizLibrary

leading remotely: getting great results wherever your team is located

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