leader intro
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Agenda ItemsWhat is Leadership?Are Leaders Born or Made?Examples of Good LeadersLeadership 101Sources of ConflictLeadership PrinciplesLeadership Cycle and Four Major FactorsThe Most Important WordsClosing CommentsFor More Information
What is Leadership?Leadership is a process by which a person
influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent.
3© ASME International
Are Leaders Born or Made?
Good leaders are made not born. If you have the desire and willpower, you can become an effective leader. Good leaders develop through a never ending process of self-study, education, training, and experience.
4© ASME International
Good LeadersDo you have some examples of good leaders?
What qualities made them good leaders?
5© ASME International
Leadership 101Becoming an effective leader is not easy
Part skill developmentPart experience
Remember, Leadership is Action, not Position
Power does not make you a leader...it simply makes you the boss
How do YOU become an effective leader?
No “cookbook formula”Situational, as well as individual
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Sources of Human Conflict(there is a cause to every difficulty)
InconsistentDishonest InflexibleAfraid to make decisionPoor communicator Isn’t punctualDoesn’t “step up” to
situationUnreasonableSelf-interest over othersSuperiority viewpointFails to use empathy
Self-centeredLack of trustUnrealistic expectationsDoesn’t share
recognitionDuplicitous“forgets” commitmentsDoesn’t careIsn’t accountableRefuses to admit errorsDoesn’t listenLacks enthusiasmLacks respect for others
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Leadership PrinciplesA Principle is a “Tested form of Action”, proven useful in the skill of leadership
In isolation, principles are ineffective - must be applied based on the situation Help identify root cause of conflict guidelines to find mutually beneficial solutions
Seek to understand the sources of conflict within a team, and find win-win solutions
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Leadership Principles
1 - Show Interest 2 - Positive Approach 3 - Complaints 4 - Promises 5 - Get the Facts 6 - Discussion Basis 7 - Design an Approach
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• 8 - Explain Why
• 9 - Admit Mistakes
• 10 - Reasonable Expectations
• 11 - Be Prompt
• 12 - Compliment
• 13 - Prepare for Change
Show Interest
Develop a RelationshipFrequent personal contact - LISTEN to others
Keep an open and honest attitude
Take time to learn & understand other people’s needs
Sell ideas based on merit, value to others
Never force a personal agenda
Offer suggestions to help others solve their OWN problems
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Positive ApproachConsider other person’s feelings & objectives in planning what you do/sayPlan before you speak
Give “benefit of the doubt”
Avoid jumping to conclusions
Consider other’s point of view and emotional state
Keep negative emotion out of discussion
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Complaints/SuggestionsView complaints not as personal criticism, but as valuable feedback and suggestionsNot easy to do, but working relationships improved when regularly practicedAddress complaints quickly, Listen to whole story
Remain composed, calm - avoid interruptions
Show problem is understood by restating it, Ask questions to clarify misunderstandings
Show appreciation, and indicate what will be done
FOLLOW UP with action
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PromisesMake few promises, and keep them!
Credibility lost when leadership fails to keep promises
Ensure commitment is realistic and attainable
Keep stakeholders informed of progress
If situations change, and promise cannot be kept: Immediately contact those affected, avoid rumors Explain carefully and thoroughly the reasons Allow free feedback, consider others Follow up with mutually agreed corrective actions
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Get The Facts
Examine all facets of a situationEvaluate evidence
Allow everyone involved to express viewpoint
Consider other’s rights, what’s fair
Ignore unsubstantiated information
Base decisions on logical thinking, not emotions
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Discussion Basis
Keep it a business-like discussionStick to the subject
Listen respectfully
Avoid getting hung up on personalities
Grant that other person “may have something”
Do not loose temper
Plan the time and place for the discussion
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Design An ApproachApproach appeals to other’s motivations and
emotionsBe pleasant, remain calm
Use questions, and listen to responses
Observe body language, clues to other’s feelings
Give direct answers
Speak in a manner the other participants understand/relate to
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Explain Why
Reasons why/why notBe truthful
Show willingness to answer questions
Let others “in on the know”
Present the complete story
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Admit MistakesRecognize no one is perfect
Natural tendency is to avoid sharing or rationalizing a mistake
No mistakes => is employee or leader really doing anything? At least not taking risks
Determine who is affected by mistake, and if any corrective action needed
Recognize mistake was made, regardless of how discovered. Show mistakes are learning opportunities
Document “lessons learned” for each project18
Reasonable Expectations
Present fair/realistic expectationsListen completely to any objections
Restate objections, outlining competing positions and underlying reasoning
Use illustrations and examples
Present complete picture, and rationale for subsequent decision
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Be PromptBe responsive to situations / issues
Does not mean need to always act immediately
Be consistent, use a structured problem solving technique
Base decisions on facts, if this takes time
promptly acknowledge understanding of situation
Let others know what is going on
Allow others to assist, give choices of alternatives
Always follow up!
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ComplimentAlways give recognition where deservedEnsure sincere and consistent
Understand each person is an individual, tailor recognition to be meaningful to the person Recognition can be simple, a note of thanks
Decide whether best kept personal or publicGive commendation for special accomplishments &
efforts
Do not overlook contributions, especially if others recognition is public
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Prepare For ChangesPrepare others in advance for changes affecting themChange is threatening! And a fact of modern life
Review impending change, determine effect on others
Determine what/how much information should be disseminated
Understand and explain reasons for change
Select right time, forum for communications
Promptly publicize news
Listen & respond to questions, suggestions
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Teamwork Doesn’t Just Happen
Takes time, effort to establish effective teamGood experience gained by contributing in a
volunteer professional society, such as ASME
Very similar to modern industry project teams
Team leader often not “the boss” Project teams pulled together, cross-functional skills
quickly focused on objective Typical that members are on other teams (other jobs) Team disbanded after completion Leader needs to motivate and enable/empower Team needs to share responsibility, accountability, and
recognition for “deliverables” 23
General Leadership Cycle
Common to all leadership styles is a processVaries according to style, each has consistent process
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PLAN
DELEGATE
FOLLOW UP
RECOGNIZE
Four Major Leadership Factors
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Follower - Different people require different styles
Communication – Two-way, you must set the example
Situation -all are different, use judgment to determine
best course of action
Leader – Know yourself as a leader, people will decide on their own whether to
follow you
The Most Important WordsThe six most important words: "I admit I
made a mistake."The five most important words: "You did a
good job."The four most important words: "What is
your opinion."The three most important words: "If you
please."The two most important words: "Thank you,"The one most important word: "We"The least most important word: "I"
- Author unknown 26
Pick a Project – And Put Your Skills to the TestCOMPANY TOUR
MONTHLY MEETING
FIELD TRIP
PICNIC
PANEL DISCUSSION
OTHERS
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Closing Comments
Plan and Do!
You learn from the experience
Don’t be afraid of mistakes
Make decisions with participation, and data
As a leader, you have responsibilities to others
BE DECISIVE
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