knowledge management information technology systems

Faruk ORTAKAYA

Knowledge ManagementIT Systems

Knowledge Management Components What is Information Technology? Today’s Most Popular IT Tools How Can IT Helps to KM? IT in Our Lives Example

Contents

3April 23, 2007

Knowledge Management Components

Peopleculture & valuesknowledge managersuser surveyssocial networkscommunitiestrainingdocumentationcommunications

Technologyuser interfaceintranetteam spacesvirtual meeting roomsportalsrepositoriesthreaded discussionsexpertise locatorsmetadata & tagssearch enginesarchiving

Processmethodologiescreationcapturereuselessons learnedproven practicescollaborationcontent management

classificationmetrics & reporting

management of change

workflow

valuation

social network analysis

appreciative inquiry

storytelling

blogswikispodcastssyndication &aggregationsocial softwareexternal accessworkflow applicationsprocess automatione-learningsubscriptionspoints trackingreporting

knowledge help deskgoals &

measurements

incentives & rewards

Technology

• user interface• intranet• team spaces• virtual meeting rooms• portals• repositories• threaded discussions• expertise locators• metadata & tags• search engines• archiving

• blogs• wikis• podcasts• syndication

&aggregation• social software• external access• workflow applications• process automation• e-learning• subscriptions• points tracking• reporting

5

Information Technology (IT) is a general term that describes any technology that helps to produce, manipulate, store, communicate, and/or disseminate information.

Information Technology (IT), as defined by the Information Technology Association of America (ITAA), is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware." IT deals with the use of electronic computers and computer software to convert, store, protect, process, transmit, and securely retrieve information.

What is Information Technology?

Today’s Most Popular IT Tools

IntranetAn intranet is a private computer network that uses Internet Protocol technologies to securely share any part of an organization's information or network operating system within that organization.

How can IT helps to KM?

There is an ongoing lively debate about the role that information technology can play for knowledge management. On the one hand, information technology is used pervasively in organizations, and thus qualifies as a natural medium for the flow of knowledge.

A recent study from the American Productivity and Quality Center shows that organizations embarking in knowledge management efforts generally rely, for accomplishing their goals, on the setting up of a suitable IT infrastructure (AP&QC 1997).

At the other end of the spectrum, leading knowledge management theorists have warned about the attitude that drives management towards strong investments in IT, possibly at the expense of investments in human capital.

IT in our lives…

Flexible Hours Virtual Office Information IT Services

And also;

an example…

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