keys to managing a successful distributed team the ricaris experience
Post on 15-Jan-2016
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Keys to managing a successful distributed team
The Ricaris experience
What problems do distributed teams have?
• Poor recruitment• Lack of communication• Disconnection from the team• Lack of trust• No sense of duty• No binding culture• Loneliness• Boredom• Unmotivated leaders and team members
Wait!
Ricaris: 100% distributed team• 25 countries• Working around
the clock
HR in numbers• Turnover rate 5% average.• 67% of current team members and team leaders have
been in the company for 5 years.• We have meet in person only 7 out of 228 employees.• Team travel budget in 6 years: 480€ total.
How do we do it?
1-Recruiting• Not everybody can work remotely.– Be autonomous by nature– Have a certain degree of self-motivation– Be a good communicator, at least in
writing– Share or relate to the company’s
mission and vision• Set clear expectations
2-Company Culture
2- IMPLEMENT Company Culture in a Distributed Team
1. New hire tunnel:1. “Good vibes” handbook:
1. Clear expectations2. Ground rules3. Break paradigms - multicultural team
2. We care. Speed courses:1. Assertive communication, email communication,…2. Ergonomics and stretching3. Specific skills
2. All procedures must be very well documented3. Daily mentoring during the first 2 weeks
2-How we KEEP Company Culture
•Repetition with creativity
• Team Leaders set example:– Close accompaniment– Assertive feedback
• Always act consequently:– Communication and actions from the heart
• Help unmatched employees find a way out
3-Keeping Team Leaders motivated
• Monthly Congress (4h):1. Fun ice-breaker or personal info sharing2. Into the circle: share relevant company information3. Course or development activity4. Fun activity
• Weekly report and feedback• Show warmth• Real accompaniment and support• Identification with company values
3-Keep Team Members motivated• Knowledge of the team and their aspirations.• Active listening• Real meritocracy and empowerment• Weekly feedback• Monthy Team Get Togethers (2h):
– Feel accompanied, sense of belonging– Find solutions together, creates bonding
• Involve team in improvements• Repeat why each person’s work is important• Involve team in goal settings
3-How to work on trust
Your goal as a manager: trust• Team members need to know each other:– Monthly get together– Do personality tests + games– Get to know each other’s skills– Get personal
Motivation killer: Beating loneliness
• Use video ALWAYS• Make communication warm• Weekly feedback• Promote Virtual water coolers • Team Get together• Private Social media• Pay for co-working spaces• Promote and pay for city/regional face-to-face meetings• Do activities to increase identification with company and team
Motivation killer: Beating boredom
• Find out what is and isn’t boring for your team• Promoting participation in transversal projects• Project related contests• Possibility to change projects or tasks inside a
project• Provide growth• Activities outside the project
Motivation drivers:• Provide development and empowerment• Help workers achieve their dreams and aspirations• Gratitude and listening• Show you care:
– Get personal– Send real gifts: fruit baskets, books,…– 1:1 meetings to gather information
• Have fun:– Photo contest– Song sharing– Telegram groups– Social media
Managing-Virtual-Teams.com
• Courses for Managers and Team Members• Facilitate Team Activities• 1:1 Consulting
Skype: annadanesanna.danes@managing-virtual-teams.com
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