jim franceschelli jason wimmer. numara footprints footprints is a ticket tracking system utilized by...

Jim FranceschelliJason Wimmer

Numara FootPrintsFootPrints is a ticket tracking system utilized

by the Information Resources (PIR) Division, for information technology (IT) requests.

It tracks IT service tickets and provides communication among PIR departments and our customers.

It provides the ability to record problems & solutions.

Numara FootPrintsRecords problems & solutions. Electronic passing of issues to second tier

support. Automated escalations to ensure acceptance

of issues.Timed reminders.Ability to see patterns of activity or problems.Email communication to / from user.User satisfaction surveys.

Numara FootPrintsKnowledgebases

search for answersService Catalog

Service Desk report problems

Service & Project Requests* ask for special services

Change Management* ask for application and report services

*slowly replacing Project Tracking

Numara FootPrintsHow to Log In?

Go to http://my.scranton.eduAuthenticate with your my.scranton.edu

username and password. Go to the University Links tab and under the

Administrative Links section, click Footprints.

Technology Support CenterReporting problems or difficulties …..

Numara FootPrints services are currently available through My.Scranton portal.

Phone, walk-up and email services will continue to be available.

Use what works for you.

Numara FootPrints – What’s Next? Crowdsourcing

Help us to enhance the searchable Knowledgebase

Additional Project Tracking Conversion

CMS and Web Page requestsData Processing, Security, Database Access,

Systems Requests, etc.

Questions???