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COBITITIL
COBITITIL
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s.bozorgi@aut.ac.ir
sa.hashemi@aut.ac.ir
hojaji@aut.ac.ir
SAM
SAM
SAM
IAF
SAM
CMM
IBM (2002)
SAM
SAM
BSC
SAM
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Raymond Papp ][
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COBIT ITIL
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[4] J. Henderson & N. Venkatraman, “Strateic Alignment: A model for organisational
transformation through information technology”,in T.kochan & M.Unseem, eds, Transforming
Organisations, Oxford University Press, NY, 1992
[5] Burn, Janice M., Szeto, Colonel, “A comparison of the views of business and IT management on
success factors for strategic alignment”, Information & Management, Vol.37,pp 197-216.
[6] P. Coleman and R. Papp, "Strategic Alignment: Analysis of Perspectives," in Southern Association for
Information Systems (SAIS) Conference, Florida, USA, 2006, pp. 242-250.
[7] ITGI, Control Objectives for Information and related Technology (COBIT), Ver 4.1, Apr 2007.
[8] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service Design. Norwith,UK: TSO 2007
[9] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service strategy. Norwith,UK: TSO 2007
[10] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service Transition. Norwith,UK: TSO 2007
[11] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service Operation. Norwith,UK: TSO 2007
[12] H. M. Chen, "Towards Service Engineering: Service Orientation and Business-IT Alignment," in 41st
Hawaii International Conference on System Sciences (HICSS), 2008.
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[15] H. M. Chen, "Towards Service Engineering: Service Orientation and Business-IT Alignment," in
41st Hawaii International Conference on System Sciences (HICSS), 2008.
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