COBITITIL

COBITITIL

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s.bozorgi@aut.ac.ir

sa.hashemi@aut.ac.ir

hojaji@aut.ac.ir

SAM

SAM

SAM

IAF

SAM

CMM

IBM (2002)

SAM

SAM

BSC

SAM

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IT][

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Raymond Papp ][

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[4] J. Henderson & N. Venkatraman, “Strateic Alignment: A model for organisational

transformation through information technology”,in T.kochan & M.Unseem, eds, Transforming

Organisations, Oxford University Press, NY, 1992

[5] Burn, Janice M., Szeto, Colonel, “A comparison of the views of business and IT management on

success factors for strategic alignment”, Information & Management, Vol.37,pp 197-216.

[6] P. Coleman and R. Papp, "Strategic Alignment: Analysis of Perspectives," in Southern Association for

Information Systems (SAIS) Conference, Florida, USA, 2006, pp. 242-250.

[7] ITGI, Control Objectives for Information and related Technology (COBIT), Ver 4.1, Apr 2007.

[8] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service Design. Norwith,UK: TSO 2007

[9] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service strategy. Norwith,UK: TSO 2007

[10] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service Transition. Norwith,UK: TSO 2007

[11] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service Operation. Norwith,UK: TSO 2007

[12] H. M. Chen, "Towards Service Engineering: Service Orientation and Business-IT Alignment," in 41st

Hawaii International Conference on System Sciences (HICSS), 2008.

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[15] H. M. Chen, "Towards Service Engineering: Service Orientation and Business-IT Alignment," in

41st Hawaii International Conference on System Sciences (HICSS), 2008.