information system and value chain of wal-mart

Pesented by Abdullahel Momen Ajmee

Information system

A combination of hardware,

software and trained personnel to

facilitate planning, controlling,

coordination and decision

making

Business value chain

A model of how business

receive raw materials as input,

add value to the raw materials

through various process

MANAGEMENT INFORMATION SYSTEM OF

WAL-MART

Ordinarily automates routine and repetitive task

Inputs of TPS in raw data

TPS

DSS

Wal-Mart implemented a number of strategies ofDSS. Ex: Retail Link and sales data warehouse Wal-Mart stared analyzing the details of item andtheir cost and implementing these data since 1997 drastic change in merchandizing decision whichhelped them touch sky limit and customer satisfaction

SCM

Electronic Data Interchange Computer Terminal Network Voice Based Order Filling Global Positioning System

Business value chain

CUSTOMER MANAGEMENT

Contact and account management

Sales :: use cross selling wayinformation corner for customer

Marketing and fulfillment:: theyensure friendly price smaller formatstore

Customer service and support:: keepcontact with the customer through mail,,telephone etc they send message incustomers event

KNOWLEDGE MANAGEMENT

creation and acquisitionmodificationuse the knowledge archiving transferdisposal

MANAGEMENT ACIVITIES

COORDINATING

satellite communication system

SATELITE SYSTEM

Data collected and analyzed Observing merchandise flow Video transmission, credit card authorization and inventory control.

CONTROLLINGclan controlaudit controlmarket controlperformance standard control

cross docking inventory system

CONCLUTION

• Its awesome the way Wal-Martcontrol its information system• Its accurate enough manageeverything• The satellite system is perfect incollection of information and share iteasily between supplier and Wal-Mart