improving health literacy today….not tomorrow”€¦ · improving health literacy today….not...
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Improving Health Literacy
Today….not Tomorrow”
Its in our Aboriginal peoples hands
Julie Wright – AHP – Colleen Mack – AHPO CAHS PHC Outreach Unit
Important Priorities
Engage Healtri
Must Prioritise
Engaging with our Aboriginal
Health Workforce
WHY?
FACTS/realities ?
• Aboriginal language speakers average 70% of all health
service users in NT.
• Aboriginal health professionals less than 1% of health
workforce.
• High rates of staff turnover
• Inability to communicate effectively puts lives and
practice at risk.
Title
sertionSub HeadingPresenter Name
Departmental Agency
Insert date
Must work towards
Good communication &
Strong Working
Relationships
Who are we?Aboriginal Community Workers
Aboriginal Health Practitioners
SWSBSC Strong Women Workers
Aboriginal Male Health Community Workers
Aboriginal Health Promotion Officer
Also include key Community Members, and community based lifestyle
and stakeholder programs
Aboriginal workforce in clinic, schools, women's centres, council, shop,
police, child care, SWSBSC workers etc.
Also Interpreter service
Someone will help if you keep asking
• Essential to teach provide training to our Aboriginal
Health Workforce and community
• Create safe supportive working environments &
Cultural Induction
• Building relationships with the people /consumers and
their families
• Develop resources and training to use essential tools
when working with the people /consumer and their
families
HELP us help our people
• Create safe supportive working environments
• Provide cultural Induction
• Strengthen relationships with the consumer and
their family
Empower our Aboriginal Health Workforce with the
skills and Knowledge to interpret Health information
to the consumer
• Because Language skills is always important to
the consumer
Definitions
‘Health literacy is about communicating health information clearly and understanding it correctly’ (Osborne, 2014, p1)
the ability to find, understand, and
act on health information.
an interactionbetween
patients and the health care
system
verbal, print, and seek web-
based information
Consumer
• Working together • Provide clinical expertise
• Aboriginal people lead and support remote PHC
• Support people and communities self manage:
preventable chronic conditions. Diabetes, Heart& Kidney Disease,
Mental health Also Environmental Health living
condition issues l
Engaging with Health Service
Centres
Improving Quality Care through our workforce and Language literacy
skills
Multi-disciplinary approach and Education and training is the key to Caring for the consumer
Relationship BuildingFor the
ConsumerHealth teams
Family Community
Help Support Networks Communication and
ReferralsMeetings
DiscussionsWorkshops
Training
People need to understand what your saying if Lifestyle Behaviours
are to be modified Poor Physical ActivityPoor Nutrition
SmokingAlcohol Social Emotional & Well Being
PEOPLE ACTION OUTCOME/ RESULT
Better Communication pillars
‘The nurse asks. Do you have any questions? The patient shakes
his head, indicating no. While the nurse might assume this
response means she did a good job communicating. the patient
may out of politeness be shaking their head to end consult as a
way of not saying how confused he really is (Osborne, 2014)
Aboriginal workers can help get your message across and assess
level of understanding
Questions are good however when encouraging
questions remember the following:
Any Questions?
• Osborne, H 2014 Health Literacy A to Z
• Taylor, K 2010 intercultural health care
communications
References
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