improving a world-class facility. tampa international airport designed with passengers in mind short...

Improving a world-class facility

• TAMPA INTERNATIONAL AIRPORT

• Designed with passengers in mind• Short Walking Distances

parking—ticketing---gate

gate---bag claim---parking or ground

transportation

• Easy Access to Ground Transportation

• Bag Claim Curbside

• Quad Lots

• Rental Car Ready Car Spaces

• Strong Concession Policy with specific

qualification requirements

Performance based contract language

Customer Satisfaction Survey Cards

• Periodic Master Plan Updates

evaluate original criteria applicability

modify to current circumstances

develop alternative methods to meet

future demands

• Theme of Master Plan Update:• Preserve TPA’s level of service and

benchmark customer satisfaction standards by establishing quantitative and qualitative measures, maximizing efficient use of facilities while ensuring adequate and convenient ground access to the airport.

Specific Objectives: Ground Access

• Analyze the impact of varying transportation modes• Evaluate current and future demand on landside

systems• Determine future access and curbside

improvements• Integrate regional transportation improvements

Existing Parking and Rental Car Areas

Origination and Destination Passengers

Primary Market 2000

Hillsborough 44.0%

Pinellas 32.7%

Pasco 3.0%

Hernando 1.7%

Secondary Market 2000

Polk 4.3%

Manatee 4.8%

Sarasota 5.3%

Others 4.2%

Geographic Distribution of Visitors Business and Leisure Combined

42.0%

34.8%

4.7% 4.3%3.5%

2.1% 1.7% 1.3%0.2%

5.4%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%%

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Where They Stayed: All Passengers

Geographic Distribution of Departing Passengers Surveyed Business and Leisure Combined (Residents and Visitors)

0%

10%

20%

30%

40%

50%

60%

70%

Business 56.0% 33.0% 1.5% 3.9% 1.7% 0.2% 2.4% 1.2%

Leisure 60.1% 25.4% 4.4% 3.1% 5.6% 0.0% 0.4% 1.1%

TOTAL 58.5% 28.3% 3.3% 3.4% 4.1% 0.1% 1.1% 1.1%

Personal /

Company

Car

Rental Car Airport

Limousine Taxi

Off -airport

Parking

Shuttle

Charter /

Tour Bus

Hotel/Motel

Courtesy

Vehicle

Other

Mode of Travel

Level of Service - Source of Factors

• JD Powers – Global Airport Satisfaction Study 2003Medium-sized Airports (10 – 30 Million Passengers)

• IATA – Airport Development Reference Manual9th Edition (Effective January 2004)

• Plog Research, Inc.American Travelers Survey (July 2003 – December 2003)

• Existing Airport Characteristics

Satisfaction Ranking and Passenger’s Impressions

Positive Impressions

• Easy to understand

• Minimal walking and short trip to gates

• Clean, safe and efficient

• Courteous and professional staff

• Minimal time to check-in

• Attractive landscaping

• Excellent food and beverage options

• Introduction of natural daylight—exposure to exterior surroundings

• Timely delivery of bags

Source: J.D. Powers

Medium Size Airport Ranking(10 million to 30 million passengers / year)

Overall Passenger Satisfaction Score (Based upon 1,000-point scale)

Potential Quad Lot Modifications

Quad Deck Option 1