ihi spring presentation

Analysis and Implementation: Incorporating Behavioral Health into

Primary Care

University of North Carolina at Chapel Hill

Meet the Team – Spring Semester

Nikita Sandeep Wagle

Makayla Nichols

Aditya Shah Glen Trachtenberg

Agenda

Introduction Recap/Update Next StepsInformation Identification

Introduction to SHAC and SHAC PS

Fall Project Objective

Goal: Determine and address need for behavioral health services among SHAC patients by establishing successful care pathways

Data Collection Process Mapping

Spring Project Objective -Patients

Goal: Inform Population, Improve Experience and Identification

Marketing and Reminders

Updated Questionnaire

Informing Patient Population

Services Provided

Expectations

Care Plan

Community Resources

Brochure:

Marketing SHAC Psychology Services

Addressing Patient Turnover

Improving Symptom Identification

CAPS 62 Question Survey

Recommendations from Dr. Allen O’Barr

Final SHAC MHQ Questionnaire

Improvement Process:

Updated Questionnaire

SHAC MHQ Final Questionnaire

• Old Questionnaire: Narrow, Required Significant Patient Health Literacy

• Process: Utilized a 62 Question Survey from CAPs as foundation.

• Consulted with Dr. Allen O’Barr- Psychiatrist and Director of CAPs

• Outcome: Comprehensive and easy to use MHQ Questionnaire designed to improve decision making ability on diagnoses

Seeking Patient Feedback

Therapy Service Evaluation

Measuring Effectiveness

Service Specific

Continuous Improvement

SHAC Psychology Services

Closing Thoughts

New Process

Existing system

Continuous improvement

Fall Semester Objectives

Patient Engagement, Satisfaction & Wait Time

Design Metrics

Functionality & Flow

Monitor

SHAC Psychology

Services

Further Integrate Train

Incoming Student

Therapists

Thank you for the opportunity.