how to communicate with a distributed workforce - digital leaders summit

Poll – Which one of the following do you consider should be the most important for your organisation to improve?

Results from 61 votes21% considered search to be most important38% considered mobile to be most important

41% considered social collaboration to be most important

Intranet success: Communicating with a distributed network

Presented by:Tim KirkmanProduct DirectorElcom Technology Inc

Follow on your mobile device @www.zeetings.com/elcom

Intranet success: Agenda

1. Key challenges organisations face with a distributed workforce

2. Key challenges employees face as remote workers3. Best practice techniques to improve productivity4. Planning for success5. Introducing FredNet & Alfie

#Intranet @elcomCMS

Poll – Do you currently use an intranet to communicate with your workforce?

Results from 61 votes79% currently use an Intranet

21% do not use an Intranet

According to Gartner, a staggering 84% of organisations today have a remote workforce. 

#Intranet @elcomCMS

Challenges for organisations

1. Knowledge sharing2. Collaboration3. Employee engagement4. Company culture

#Intranet @elcomCMS

Forrester Research’s US Telecommuting Forecast expects that by 2016 43% of the U.S workforce will work from home. 

#Intranet @elcomCMS

Challenges for employees

1. Working in isolation2. Limited access to information and

knowledge3. Difficult to build a relationship with your

team4. More difficult to have a voice in project

discussions#Intranet @elcomCMS

Best practice techniquesTop 3 best practices

1. Search

“According to IDC, ineffective information access costs organisations an annual productivity hit of up to $14,000 per employee. An intranet analytics audit would focus on identifying and refining failed search

queries to save employee time and boost productivity. Refining 10 failed search queries, for example, equates to saving around 15 minutes of

employee time.”#Intranet @elcomCMS

2. Mobile friendly

#Intranet @elcomCMS

70% of organisations

employed social

networking technologies

10% actually

used them with any degree of success

3. Social Collaboration

#Intranet @elcomCMS

Poll – Which one of the following do you consider should be the most important for your organisation to improve?

Results from 61 votes21% considered search to be most important38% considered mobile to be most important

41% considered social collaboration to be most important

Planning for successTop 3 considerations

According to McKinsey, “by fully implementing social technologies,

companies have an opportunity to raise the productivity of interaction workers – high-skill knowledge workers, including

managers and professionals – by 20 to

25 percent.”

1. Understand your challenges• Facilitating collaboration• Information distribution• Process automation• Security and risk• Governance

#Intranet @elcomCMS

2. Plan for engagement

• Information architecture• Content strategy• Identify your champions• Harness your internal

“crowd”#Intranet @elcomCMS

3. Measure and refine

#Intranet @elcomCMS

An Intranet is an evolving asset and resource, and as such it should have its own metrics and KPIs to measure its ongoing success.

Case studiesAlfie & FredNet

Alfie

• Increased productivity, staff engagement and collaboration

• Improved communication with staff

through enhanced information dissemination

• Better information accessibility with advanced search functionality

#Intranet @elcomCMS

FredNet• More connected global community

- employees are empowered

• Easy and accessible content management - easy to use and train people

• Reduced email and increased efficiency - getting positive feedback from employees

#Intranet @elcomCMS

elcomCMS

What’s next?Intranet Success: 3 Considerations for a Successful Intranet

• A review of what an intranet actually is• How Intranets fit into today’s modern workplace• Challenges in building the workplace Intranet• Intranet best practices• Key Intranet trends

http://www.elcomcms.com/resources/whitepapers-ebooks/intranet-success