how to build a social startup brand
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@sambrennand @SMU_Ryerson @vapartners
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Building a Social Startup Brand
September 23rd, 2013
@sambrennand @SMU_Ryerson @vapartners
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Why We’re Here
1 Introductions 45
Why does brand matter?
How do you do it?
3 What’s a social brand?
2 What is a brand?
6 What’s unique about building a social brand?
@sambrennand @SMU_Ryerson @vapartners
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• Marketing Manager, Venture Accelerator
Partners• B2B marketing and sales
roles with University of Waterloo, TELUS,
Microsoft Canada, and Steelcase
Introductions
Sam Brennand
• Outsourced sales, marketing, and social media services for startups and growing companies
• Worked with dozens of companies to build brands and drive millions of dollars in revenue
VA Partners
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What is a brand?
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What is a brand?
Your NameYour LogoYour SloganYour WebsiteYour ColoursYour ProductsYour Services
What it’s not…
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‘The space you own in your customer’s mind’
rent
When it comes to your customers, you can never take anything for granted.
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What is a social brand?
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‘‘recognize social problems and use entrepreneurial principles to organize, create, and manage ventures to realize social change.’’
Social Entrepreneurs
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A social brand is a brand that serves a conduit between a business and something more.
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All over the world, social entrepreneurship is exploding.
82%30k$40B
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Social entrepreneurs are not content just to give a fish or teach how to fish. They
will not rest until they have revolutionized the fishing industry.
“”
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Why does brand matter?
@sambrennand @SMU_Ryerson @vapartners
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Nothing can help you scale a business faster than a great brand.
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The question isn’t how to build a social brand. It’s how to build a purpose-driven brand. How do you use your core values to solve problems?
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How do you do it?
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PASSION
PEOPLE
TRUST
CUSTOMER
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CUSTOMER
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As with everything in business, a great brand starts by understanding your customers.
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CUSTOMERCUSTOMER
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Every brand can sell an idea. Not every brand can sell its purpose.
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CUSTOMERCUSTOMERCUSTOMER
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Promise: How?Personality: Who?Positioning: Why?
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CUSTOMER
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A brand is a summation of experiences.
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CUSTOMER
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Connected experiences must occur at every customer touchpoint.
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It’s about the why, not only the what.
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What’s unique about building a social brand?
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PASSION
PEOPLE
TRUST
CUSTOMER
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How?
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Passion
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Passion
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People
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It takes a village to build a brand, but it takes a founder to lead a brand.
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Trust & Authenticity
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2
Key Takeaways
1 Your brand is the space you rent in your customers mind
4
5
Social content is more about why than what Social brands differ from regular brands in the level of passion and involvement of its founders and people, and the levels of trust and authenticity required to scale to success
3 All great brands, especially social ones, integrate their marketing tactics to create interconnected experiences at every customer touchpoint
Start your brand building process by understanding two important things – your target customers and your purpose
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Thank you.Questions?
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