how europe can benefit from facility management

How Europe can benefit from Facility Management

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

The EuroFM Network

Representing a market of approx. € 640 billion (5 to 8 % of GDP) and 40 million FTE

16 Service Providers representing approx. € 115 billion and1.400.000 employees

National Associations from 23 countries representing approx.22.000 members (individuals and organisations)

29 Publication Partners from 18 countries representing approx. 65.000 readers

2 Corporate Clients and 2 Affiliations Universities and Educational Institutions

representing approx. 14.000 FM students

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Network Groups and Roundtables

Member Meetings:19-21 Jan. 2012 Kufstein

Jos Duchamps

Vision 2020 Strategy 2011-2013

EU Policy: Transparency & Competitiveness

FMIndex.eu?

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

EN15221-1, 2, 3, 4, 5, 6 and 7

Growth of FM: facilitating end user engagement with business services

2012

1978

(New Economy)

Maslow

EU Policy: Tangible > IntangibleBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.

EUROPEAN FACILITY MANAGEMENT: EN15221

Scope: Space & Infrastructure

Planning, design, workplace, construction, lease, occupancy, maintenance, furniture, cleaning, etc.

People & OrganisationHS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting, marketing, etc.

Terms defined: Asset, benchmarking, client, customer, end-user, facility, real estate, tenant, service provider, workplace, cleaning, etc.

(EN15221-1: 2006 Facility Management – Part 1: Terms and definitions)

ISO Asset Management + Outsourcing + FM

EU policy: service standardsBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Activities by > 1 person

People & OrganisationIn the New World of Work we represent

the user of business-related services and facilities

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Space & InfrastructureIn the New World of Work we represent

the user of business-related services and facilities

FMs are most equiped for creating innovative and inspiring communities and cities.EuroFM Corporates Agenda: Lifecycle Management, Sustainability and Asset Management

The European FM model (EN15221-1)

+ Processes (EN15221-5) + Agreement (EN15221-2)

This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

design and construction serviceslease, rental & space managementcleaning services & maintenancecatering & vending servicesfurniture & office supplies(internal) relocation servicesdocument management & mail logistics & utilitiesenergy managementlandscaping & parkingcorporate real estate servicesworkplace managementsafety & security servicespest controlprocurementmarketingbuilding initial performanceproperty administrationworkspace portfolio optimisationreal estate services accounting, controlling and reportinghuman resource managementfleet managementlegal policies and contractshealth & environmenttravel services & event managementhospitality mangement and reception servicesInformation and telecommunication technology

Connecting and integrating

New World of Work(New Economy)

EU Policy: High Level Group on FM

EN15221-4 Classification

Published 19/10/2011!

EN15221-6 & the Dutch Real Estate System (MSc)

A Standards Battle!

dmenkveld@hotmail.com EU Policy: FM is a Service

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Published 19/10/2011!

In the New Economy we represent the user of building space (EN15221-6)

SMART m2’s: help avoid funds invest € 280 billion in more m2’s in 2011! -40% is possible (offices) / change the asset mix Th

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By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Published 19/10/2011!

EXAMPLES OF THE EUROFM EU2020 AGENDA

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Key actions European Commission

• Improving the business environment• Strengthening the Single Market • Industrial innovation strategy • Promoting Sustainability• Facilitating industrial change• Capitalising on globalisation• Improving sectoral policy frameworks • Member State competitiveness

Taken from Peder Christensen EC Enterprise & Industry presentationBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Strengthening the Single Market

• Single Market – Improving market surveillance – Creating a single market for business

services– IPR enforcement

• Improving infrastructure– address transport and energy bottlenecks– continue to liberalise energy markets

• Faster standardisationTaken from Peder Christensen EC Enterprise & Industry presentation

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

High Level Group on Business related Services

• Industrial Policy Communication and Single Market Act

• Focus on logistics, facility management, marketing and advertising

• Market gaps, innovation and standards• Organisation: as other past High Level Groups?• Timing: first meeting end of 2011. Report with

recommendations end 2012/begin 2013?

Taken from Peder Christensen EC Enterprise & Industry presentation

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Barriers against energy efficiency in buildings

Influence on energy use

FM

Example 1: Sustainability – FM/user involvement in energy efficiency in buildings

End-user?

- 20% is easy!

(www.wbcsd.org)

Example 2: Interoperability - EU Space & Area Measurement in BIMPublic sector FMs set the example(Practice what you preach)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Example 3: Sustainability in Food & Beverage to staff

- 20% waste- 20% meat- 20% transport+ 20% health+ 20% fair trade

200.000 visitors

(www.slowfood.org)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

‘Given this sector’s importance in total value added (15-20% of GDP), we believe that the business services sector accounts for a large part of the EU’s negative productivity differential vis-à-vis the USA. This conclusion seems to be broadly in line with the findings of numerous other authors such as Van Ark et al. (2008).

From ‘International Productivity Montior’ , Pamfili Antipa (pamfili.antipa@banque-france.fr ) & Marie-Elisabeth de la Serve, Banque de France, Number 19, Spring 2010

Example 4: Productivity, towards a New World of Work

EFMC 2011 Theme: ‘Cracking the Productivity Nut’

EU Policy + Pension Funds: an intangible asset

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Facilitating the EU2020 workforce

www.transumo.nl (RSM)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Example 5: Mobility of staff and their workspace

SustainabilityAsset management

(www.railteam.org)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

The EuroFM EU2020 Strategy*

Started connecting strategy to ‘Brussels’ in 2010.

In need of recognition and collaboration to deliver.

Public finances constraint: work with EU + PuRE-net

Competitiveness & Transparency: implement the EN15221

Productivity: organize EFMC 2011 and NWoW research projects

Employment growth: continu turnover growth and outsourcing

Skills growth: European competency model

Sustainability: SMART m2s and influence user behaviour

Interoperability: connect to Construction, BIM and Digital Agenda

Reduction of poverty : create low level skilled jobs

* As presented to the European Parliament November 2010

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

How the New Economy drives the EuroFM Vision 2020 and Strategy 2011(under discussion with membership via taskforce)

COVER Vision/Strategy

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

The largest Business Services Market,5% of EU GDP,

that facilitates Europe bottom up.(www.eurofm.org)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)