holding employees accountable to increase profitability by june jewell
Post on 08-Apr-2017
502 Views
Preview:
TRANSCRIPT
COPYRIGHT 2015 AEC BUSINESS SOLUTIONS, LLC
Holding Employees Accountable to Increase
Profitability
Copyright 2015 AEC Business Solutions, LLC
Imagine A World Where
Copyright 2015 AEC Business Solutions, LLC
There is NO Drama!
Copyright 2015 AEC Business Solutions, LLC
Employees understand the rela7onship between the value they bring to the firm and their paycheck
Copyright 2015 AEC Business Solutions, LLC
You never had to deal with poor results or passive aggressive behavior
Copyright 2015 AEC Business Solutions, LLC
Employees follow all of your policies and processes
Copyright 2015 AEC Business Solutions, LLC
Every employee is a top performer…
COPYRIGHT 2015 AEC BUSINESS SOLUTIONS, LLC
June R. Jewell, CPA
§ President & CEO, AEC Business Solu7ons § Author of the best-‐selling book, Find the Lost Dollars: 6 Steps to Increase Profits in Architecture, Engineering and Environmental Firms § 25 Years as a Wind2 SoRware / Deltek Partner implemen7ng hundreds of system across U.S. § My MISSION: To help A&E firm leaders to increase profits by improving employee performance and implemen7ng processes to increase efficiency and financial results.
President, AEC Business Solu7ons
Copyright 2015 AEC Business Solutions, LLC
Instead, there is another reality in many A&E firms…
Copyright 2015 AEC Business Solutions, LLC
#1 – Our performance management process consists
of an annual review
Copyright 2015 AEC Business Solutions, LLC
#2 – Everyone is pre[y much given a raise and / or bonus each year even if they didn’t perform
Copyright 2015 AEC Business Solutions, LLC
#3 – All of our offices do things their own way – from proposals & es7ma7ng to project budge7ng & billing
Copyright 2015 AEC Business Solutions, LLC
#4 – We never fire anyone. We have some “D” players on our team
Copyright 2015 AEC Business Solutions, LLC
#5 – We do not have metrics to measure our PMs
Copyright 2015 AEC Business Solutions, LLC
#6 -‐ We operate like a family run business
Copyright 2015 AEC Business Solutions, LLC
Why do we settle for mediocrity?
Copyright 2015 AEC Business Solutions, LLC
What is the PURPOSE of performance management?
Copyright 2015 AEC Business Solutions, LLC
To IMPROVE Performance!
Copyright 2015 AEC Business Solutions, LLC
Copyright 2015 AEC Business Solutions, LLC
Championship Teams have:
• Alignment – working towards common goals
• Clear Roles
• Team work
• Engagement
• Constant feedback
• Consequences
• Accountability!
Copyright 2015 AEC Business Solutions, LLC
What is a lack of accountability leading to poor performance cos7ng you?
Copyright 2015 AEC Business Solutions, LLC
1 hour a week X $110 billing rate X
48 weeks =
$5280 /employee X 50 employees
264,000 / year
Copyright 2015 AEC Business Solutions, LLC
Where are the dollars going? § Keeping poor performers too long
§ Projects go over budget Scope Creep – not asking for money Wri7ng off 7me Not delega7ng
§ Rework
§ Failure to maximize performance
§ Dis-‐incen7vizing good employees
§ Inefficiency Inconsistent prac7ces Failure to use systems Email glu[ony
Copyright 2015 AEC Business Solutions, LLC
6 Steps to Establishing an Effec7ve Performance Management Process
Copyright 2015 AEC Business Solutions, LLC
Step 1: Establish goals and KPIs that provide value for Clients, Employees and Company
Copyright 2015 AEC Business Solutions, LLC
Step 2: Develop clear process for giving responsibility / assignments and clear chain of command
Copyright 2015 AEC Business Solutions, LLC
Step 3: Clearly Defined Responsibili7es and Job Descrip7ons aligned with company goals
Copyright 2015 AEC Business Solutions, LLC
Step 4: Exchange regular feedback between employees and their managers to point out their achievements and their weaknesses and discuss issues
Copyright 2015 AEC Business Solutions, LLC
Step 5: Offer help to improve employee skills, knowledge and performance
Copyright 2015 AEC Business Solutions, LLC
Step 6: Reward and incen7vize desired behavior. In addi7on to quan7ta7ve results, look at client sa7sfac7on, business development, teamwork and aktude
Copyright 2015 AEC Business Solutions, LLC
Copyright 2015 AEC Business Solutions, LLC
Summary: ü Lack of accountability is cultural. It is a process and
communica7on problem.
ü Poor performance has a measurable cost associated with it.
ü The tradi7onal “Annual Performance Review and year-‐end bonus does not work.
ü Employees need measurable goals, regular feedback and coaching to be successful.
Copyright 2015 AEC Business Solutions, LLC
Business Management Assessment
Copyright 2015 AEC Business Solutions, LLC
COPYRIGHT 2015 AEC BUSINESS SOLUTIONS, LLC
Connect with Me!
JJewell@AECBusiness.com 877-‐356-‐9420 x701
www. AECBusiness.com
top related