gsa it strategic planning with the balanced scorecard...gsa it balanced scorecard customer...

GSA IT Strategic Planning with the Balanced Scorecard

March 8, 2018

Our Approach❏

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What is the Balanced Scorecard?❏

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How Do We Connect the IT Strategic Plan to Our People...

… so it doesn’t become shelfware?

Getting On the Same Page

The Process: Part 1 - GSA IT Development

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Facilitated Strategy Sessions to Build Engagement

Strategy Session Outcomes

40IT Initiatives

Strategic Objectives

11

IDENTIFIED

IT Visioning + 2 Strategic Initiative Reviews GSA IT LEADERSHIP SESSIONS3

GSA IT

Employees78

DEFINED

11STRATEGIC

METRICS

OPERATIONAL

METRICS

42

The Process: Part 2 - Customer Input

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Customer Engagement and Community Awareness

Cascading and Linking Performance❏

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GSA IT Strategic PlanFY 2018-2020

GSA IT Strategic Framework

GSA IT Balanced Scorecard

CUSTOMER SATISFACTION

INDEXCustomer

Internal Processes

Stewardship

Organizational Growth

FITARA COMPLIANCE INDEX

WORKFORCE ENGAGEMENT AND DEVELOPMENT INDEX

FAS IT VALUE SCORE

CYBERSECURITY POSTURE INDEX

PBS IT VALUE SCORECORPORATE IT VALUE SCORE

COST TRANSPARENCY INDEX

IT GOVERNANCE INDEX

INNOVATION AND DATA ANALYTICS INDEX

STRATEGIC METRICSPERSPECTIVES

GSA IT Performance Dashboard (D2D)

What’s Next?

GSA IT Operating Plan❏

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Questions?